I filed a BBB complaint against Sears today!

[akdiesel]

Price, I'm sure is not the case, simply the fact that good customer service to keep a good relation with the public is key.

 

[Rockuf8]

This just goes to show you how great some other companies are. My wife often will go back to stores when something she bought the week before goes on sale to get $ credited to her original charge.

Another example, Viper had 41" white tool bottom rollers on sale for $475 (originally $775),a week after the sald was over they agreed to give me the boxes at the sale price, I bought two.

 

[Rockuf8]

Price, I'm sure is not the case, simply the fact that good customer service to keep a good relation with the public is key.

I disagree it probably was partly for the $25, would he have cancelled the order for a $5 lower sale price? Probably not.

 

[Justanoldguy]

Funny that a first time poster can drag up a 2 year old thread
and everyone carries on like the incident happened today. lol

 

[ironmutt]

this thread is 2 years old but brings up some good points . 1st don't buy anything ever if your worried it will some day go on sale. 2nd don't expect a min wage employee to resolve an issue. 3rd don't let anger determine how you react to any situation .

5 bucks for a layaway fee on $200 for a month is 33% interest rate.

Stick the money into a jar instead of driving yourself to the store to pay on layaway if you can't be disciplined enough to save the money in a checking or savings account.


They call it layaway because they lay you away with the system of fees instead of calling it interest and getting the state all up in angst over loansharking.

most layaway is for 8 weeks so $5 fee to to get $200 of credit for that time is next to nothing the taxes on it was higher than the financing 2.5% on $200 . if he bought it with a credit card and payed it off in 8 weeks he would of payed $29 at a 33% interest rate

 

[SGKent]

That whole episode is too bad. Everyone lost on that one. No one walked away happy. Sears lost a customer and several hundred dollars of time, the customer went elsewhere and the clerk who had no control over policy just ended up with another frustrated customer besides his her own frustration. Customer Service is what most of us sell in our trades.

They need to watch this video.

 

[MPOWERD]

I hate to say it, but SEARS has been very good to me over the years. I have purchased many a craftsman tool and recently my craftsman garage floor tiles. But lately their customer service has left alot to be desired... I needed another box of 40 garage floor tiles to finish up my 2 car garage and the SEARS website said they had discontinued the tiles (I had bought another 40 tile box just 2 weeks prior) and the only way to get these tiles was to buy what remained at a SEARS store for pickup. Well the closest was 250 miles away! I called customer service and the manager at the closest store to see if they would ship, but to no avail. I was left out in the cold, my garage floor 75% covered and SEARS didnt care about me or my needs. They would not even release the tiles to a third party delivery company for them to ship to me... Same story at the next two closest stores that had tiles.

So I called my local SEARS tool department and told them I was going to pack up the Craftsman Griplatch (top and bottom) tool chest that I had recently purchased from them and return it as I had decided to no longer deal with SEARS... . Well that got the attention of the tool dept manager, who called me right back, very interested in what he could do for me to change my mind. I spelled out the garage floor problem for him and he said he would talk to the store manager and call me back in a few minutes... Well to make a short story shorter he found me my garage tiles and had them shipped right out to me... So in the end it isnt customer needs or loyalty that is important to SEARS, its just the almightly dollar that matters and you have to be very aggressive in how you use them to achieve what you want from SEARS.

 

[1948]

coming from someone (me) who had someone file the BBB on me for a car that he took from me unfinished,(this is short version) it can seriously hurt your reputation! when people google my business it comes up! as well as a hamb post by the guy, and some stuff from the hamb shipping that happened when i was like 21 years old...... **** sticks with you like bad credit!!!!! ive had people come in to talk to me about getting work done, and then say they saw the thing about the BBB! talk about embarrassing, and then i have to explain to them the situation and HOPE that they take my side. most of the time they understand, and they think the guy was nuts. but im sure there was a few people i lost because of it. its very upsetting! and i have a lot of pride in my work, and for someone to call me a hack really hurts.

 

[kd4gij]

An update..... Sears contacted me (from the pressure of the BBB no doubt) and explained that I had been given one of the 'old agreements' in error and that the policy changed as of Dec 13th.
I knew full well what the internet said and what their current policies were for layaway when I asked for the adjustment. But that's not what my sales receipt said and the change was not stated at the time of purchase. All said and done, they agreed to refund the $15 or reinstate the layaway at the lesser price.
I'll take my $15 and go elsewhere with it.... perhaps give it to the Red Cross for Haiti relief!
I already have a work surface in place now, anyways!

So you knowingly cammitted fraud my your own words.

 

[Rockuf8]

Didn't realize this was a thread dig, oh well.

 

[Justanoldguy]

So you knowingly cammitted fraud my your own words.

Is this even English?

 

[Rockuf8]

Is this even English?

Alcohol does bad things to people.

 

[XS29L9B]

unfortunately the BBB is a joke.

Agreed, in that I had to file w/ BBB in Illinois, where Sears is located, and they closed my case to their satisfaction, not mine.

 

[brownbagg]

the bbb stays in business by donation from business, you think they going bite the hand thats feed them, they dont give a rats azz about consumers, the business always wins