Yep I go to it and it says Step 1: Service Requested: October 21, 2012
I'm calling them now... hopefully someone can help me...
EDIT:
ROFL, they never sent the box... lol oppsies. Welp they are shipping the box monday so that's cool. I have like 9 first gen nanos so I guess I will be doing this process 8 more times..hahah
-Nigel