In the good ole days of Craftsman, they have a little bit of everything. Quality was good, but it was all considered “consumer grade”, and for the most part it was consumer grade plus. Mechanics tools were very well machined/broached, chrome was good, had a good feel, but they weren’t what you would call brute strong. Back in the say, every truck tool dealer had a drawer full of broken CM tools to show people…and all the more experienced mechanics would tell you that CM was great for home, but wasn’t going to hold up to a professional wrench turner.
Power tools, again they were good (very good by todays standards), but not always the best. The cool thing was, Craftsman brought otherwise industrial tools to the home garage. The Atlas made metal lathes caught just as much **** as Chinese origin tools catch today; maybe even more. People said the Zamak gears were garbage pot metal that wouldn’t hold up for more than a year. Now, there are many (myself included) who have 75+ year old Atlas lathes with Zamak gears that are running just as well as they did when they were bought.
Perception of quality is an intangible, but it’s a very important thing for the American tool buyer. Back to the CM raised panel wrenches…most of the new CM wrenches that look like ****, are much stronger than the old US made CM’s…but they look like ****, so the perception is…they’re ****.
Much of the complaints that people have about HF’s quality is actually the perception of quality. Those perceptions were sometimes formed over 25 years ago when HF did indeed import some real garbage. But today, HF’s quality continues to increase while many other brands are going down. I really think HF is on the way to being the modern embodiment of what Craftsman used to be. Import tools are here to stay, so rather than cry about something that’s not going to change, HF is looking for ways to bring higher quality along with high affordability.
I personally love HF even though I always prefer to buy US tools. What I love about HF is they are a real tool store in a day and age where brick & mortar stores are either on their way out, or heavily threatened. I do my fair share of internet shopping, but it’s really nice to know you can get in your car and go get what it is that you need right now…that’s becoming ever increasingly a less common thing.