I've always found it curious that there's a big disparity between the reviews that Klein tools get on Amazon and the complaints about quality on various tool forums. Knipex also has lots of five star reviews, but I rarely read complaints that aren't based on not being made in 'Murica or their cost.
I took a few products and ran them through Fakespot, which uses statistical analysis to determine whether a product may have fake reviews. The results were concerning.
The products that would likely be the most suspicious would be new products, products with only a handful of reviews, or products with polar reviews, meaning lots of five star and 1 star, but not much in between.
Interestingly, the Klein 11-in-1 initially got a C rating from Fakespot. Ouch. I did a reanalysis and it bounced up to an A, but that is still concerning because it means when the product didn't have a lot of reviews yet the preponderance appeared to be fake.
Every single Knipex tool I tested got an A. About 1/4 of the Klein tools I tested got a C (a handful of those were old analyses, and when retested got an A). Quite often, any product with less than 5 stars had a higher than expected percentage of suspicious reviews, as if they're trying to boost up tools which aren't reviewed highly.
One example is the Klein 4-in-1 electronics screwdriver, which has 7 reviews and five stars, and Fakespot gave it a C:
http://fakespot.com/product/klein-tools-32581-4-in-1-electronics-screwdriver
One of Klein's better known products, the Journeyman Linesman, got a B rating. 20% of the reviews looked suspicious, which is a lot:
http://fakespot.com/product/klein-t...verage-side-cutting-pliers-connector-crimping
And another with a B:
http://fakespot.com/product/klein-t...age-side-cutting-and-connector-crimping-plier
About 50% of the tools I tested got a B rating. Again, every single Knipex tool I tested got an A, indicating the reviews didn't look suspicious at all. And to be fair, plenty of Klein tools also got an A. But for any tool to have suspicious results is, well, suspicious. Klein shouldn't be buying any reviews, so to have so many tools showing a B rating is pretty suspect.
Of course this isn't a hard science. The analysis that Fakespot uses is based on a variety of factors, including repeating of exact phrases, other reviews by reviewers, lots of reviews in a short period of time, etc. But considering that Knipex was so different in terms of results, I would put money on the fact that Klein is paying for five-star reviews on Amazon.
I took a few products and ran them through Fakespot, which uses statistical analysis to determine whether a product may have fake reviews. The results were concerning.
The products that would likely be the most suspicious would be new products, products with only a handful of reviews, or products with polar reviews, meaning lots of five star and 1 star, but not much in between.
Interestingly, the Klein 11-in-1 initially got a C rating from Fakespot. Ouch. I did a reanalysis and it bounced up to an A, but that is still concerning because it means when the product didn't have a lot of reviews yet the preponderance appeared to be fake.
Every single Knipex tool I tested got an A. About 1/4 of the Klein tools I tested got a C (a handful of those were old analyses, and when retested got an A). Quite often, any product with less than 5 stars had a higher than expected percentage of suspicious reviews, as if they're trying to boost up tools which aren't reviewed highly.
One example is the Klein 4-in-1 electronics screwdriver, which has 7 reviews and five stars, and Fakespot gave it a C:
http://fakespot.com/product/klein-tools-32581-4-in-1-electronics-screwdriver
One of Klein's better known products, the Journeyman Linesman, got a B rating. 20% of the reviews looked suspicious, which is a lot:
http://fakespot.com/product/klein-t...verage-side-cutting-pliers-connector-crimping
And another with a B:
http://fakespot.com/product/klein-t...age-side-cutting-and-connector-crimping-plier
About 50% of the tools I tested got a B rating. Again, every single Knipex tool I tested got an A, indicating the reviews didn't look suspicious at all. And to be fair, plenty of Klein tools also got an A. But for any tool to have suspicious results is, well, suspicious. Klein shouldn't be buying any reviews, so to have so many tools showing a B rating is pretty suspect.
Of course this isn't a hard science. The analysis that Fakespot uses is based on a variety of factors, including repeating of exact phrases, other reviews by reviewers, lots of reviews in a short period of time, etc. But considering that Knipex was so different in terms of results, I would put money on the fact that Klein is paying for five-star reviews on Amazon.
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