Is Snap On turning into a JOKE?

[radrush]

Now it's a party..

Get the popcorn!

Here's a good replacement if your dealer never gets restocked -

http://www.toolsource.com/drive-point-universal-hand-socket-p-108780.html

Half the money:

http://www.amazon.com/dp/B00065T68G/?tag=atomicindus08-20

 

[xxaler]

Crazy. Who would have thought it would be hard to replace a tool from a company who doesn't have a storefront?

 

[Cato]

As most know on this board, I'm a Craftsman type of guy......LOL.

hmmm....are you posting from Hoffman Estates?

 

[Sanny81]

B-b-b-b-b-but when you buy Snap On prices you're paying for the warranty and service!

 

[purplezr2]

B-b-b-b-b-but when you buy Snap On prices you're paying for the warranty and service!

In most cases you have a good dealer. I have had several dealers as I have moved several time. I have never had trouble getting service and I'm an off the street guy. I have had no issue with warranty or purchases.


This is no different than how some guys have trouble doing returns at one home depot, but others have no issues at others.

Seriously people use some common sense.

 

[popparoach]

FTW!!!!

 

[469 runner]

I called Snap On customer service today. Told them I did not have access to a dealer and needed to warranty a couple of tools. They asked a few questions, I gave them the part numbers and was told I would be receiving replacements in a few days. It doesn't get any better than that.

 

[WhiskeyTangoFox]

I have $60.00 worth of snap on tools (ratcheting screwdriver) and I called C.S. About a #2 Phillips bit that broke. In my mailbox 3 days later.

 

[RedRabbit]

I called Snap On customer service today. Told them I did not have access to a dealer and needed to warranty a couple of tools. They asked a few questions, I gave them the part numbers and was told I would be receiving replacements in a few days. It doesn't get any better than that.

Same, my dealer was on a vacation for a few weeks. I called. Gave the part number. And they told me to keep the old one and throw it away after the new one comes. The new one came a few days late . It is a great system.

 

[BioNerd]

What a bummer.

 

[justanengineer]

Why do people quote how much they have in said tools as if it validates there purchase more, or makes them more important....

I've often wondered how some guys come up with these big numbers AND have been huge SO buyers so many decades, its almost like they didnt start buying until yesterday's catalog came out. My father started his career after college in 1956 so most of his tools are mid-50s-60s, with a lesser amount bought up into the 90s when he retired. Yes today he'd have a big number if he had to replace it all new, but 50 years ago I doubt he spent $10k when he bought most of it. He's sold quite a bit of unused NOS tools for more than they cost originally.

 

[anndel]

It depends on the Truck Dealer - some good, some bad, some ugly. I used to deal with them 30 years ago but since I left the auto field, I now buy online and only dealt with the online customer service which was A+.

 

[nti06]

I always thought Snap-on to be a top notch and well organized company, until my experience over the past 2 months.
September 28th I started down the rabbit hole that has been necessary to warranty my rusted tool box (KRA2411PC). I am the original owner. I bought it while I was a student at Univeral Tech in October of 2006. It has worked flawlessly, except for the powder coated finish flaking off inside the bottom corner of the box. Originally the local dealer who drives right past my driveway was to come look at it (the box is in my garage at home). Then he determined I didn't buy it from him, so he throws the hot potato in the gutter. Dead end #1.
Then they have another guy who I assume is the equivalent to a territory sales manager, come to take pictures. All he was doing was collecting data. He wasn't a decision maker. This was October 9th. I call corporate customer service a week later to ask WTF is going on and they tell me to contact the Snap-on rep at the school I graduated from in 2006 and see if he can help me. Dead end #2.
I call the rep at the school, and by far he has gotten the most done out of any of the people I have dealt with so far. He got the process started and my box was picked up November 5th. Now I'm trying to get an estimated date of delivery for the replacement box and nobody seems to know what the other department is doing.

Im convinced most of the people in corporate customer service were all fired from the VA.

 

[3 Gun Shooter]

A universal 5/8 socket shouldn't be hard to replace, sounds like your getting jerked around. I'd call cs back and explain the situation to another rep.

I finally got it squared away with Snap On, the dealer even fucked up every thing at Snap On. I told Snap On I want another dealer, as this idiot falls on his face every time he needs to get something other than what is on his stock orders.

Last time he screwed around over a month trying to get him to order a Posi-Torque socket. I'm not a Harbor Freight/Craftsman clown that would chisel the the bolts out of a seat mount.

 

[3 Gun Shooter]

For the Craftsman clowns. I used have Craftsman tools, most bought in the early 70's when Craftsman made a pretty good tool. Even in the 80's I saw Craftsman starting to go down hill, now the tools are simple Chinese junk, more for stripping bolt heads off than getting a frozen bolt out. Even Home Depot and Lowes have better tools than Craftsman.

Add in now most Sears stores have next to nothing in stock for tools. In the last 10 years Sears has become so bad they can't even get an appliance delivered on time. I bought my last appliances from the Depot simply because Sears could not get a delivery made in over a week.

I learned years ago Buy once Cry once, most Snap On tools I bought years ago in the mid 70's though 80's. Thing is tools do break and need to be warrantied. Most of the problem I had is a ****** tool dealer, he is not new to the business he just has no idea what he is doing. I've had a lot of great dealers over the years, who would do what it took to take care of a customer. These guys I had no problem meeting them half way, swinging by their house after work to get something taken care of or meeting them at another stop.

 

[zmotorsports]

I called Snap On customer service today. Told them I did not have access to a dealer and needed to warranty a couple of tools. They asked a few questions, I gave them the part numbers and was told I would be receiving replacements in a few days. It doesn't get any better than that.

Same, my dealer was on a vacation for a few weeks. I called. Gave the part number. And they told me to keep the old one and throw it away after the new one comes. The new one came a few days late . It is a great system.

This has been my experience as well on a couple of occassions when we were between dealers/drivers. Pretty good overall customer service.

Mike.

 

[Tippletrash]

I've had good luck with call in customer service, just last week they sent out replacement slides for two of my boxes and a replacement torx socket, and they only took 3 days to arrive.

 

[Hiball]

I always thought Snap-on to be a top notch and well organized company, until my experience over the past 2 months.
September 28th I started down the rabbit hole that has been necessary to warranty my rusted tool box (KRA2411PC). I am the original owner. I bought it while I was a student at Univeral Tech in October of 2006. It has worked flawlessly, except for the powder coated finish flaking off inside the bottom corner of the box. Originally the local dealer who drives right past my driveway was to come look at it (the box is in my garage at home). Then he determined I didn't buy it from him, so he throws the hot potato in the gutter. Dead end #1.
Then they have another guy who I assume is the equivalent to a territory sales manager, come to take pictures. All he was doing was collecting data. He wasn't a decision maker. This was October 9th. I call corporate customer service a week later to ask WTF is going on and they tell me to contact the Snap-on rep at the school I graduated from in 2006 and see if he can help me. Dead end #2.
I call the rep at the school, and by far he has gotten the most done out of any of the people I have dealt with so far. He got the process started and my box was picked up November 5th. Now I'm trying to get an estimated date of delivery for the replacement box and nobody seems to know what the other department is doing.

Im convinced most of the people in corporate customer service were all fired from the VA.

If I was you I wouldn't complain too much, your damn lucky they are willing to address the issue. If you continue to allow water or caustic floor cleaners to pool on the lower edges of your box you have the problem again, the pictures you showed where a obvious sign of accelerated rust do to moisture. If your employer gets a little carried away when cleaning, might follow the advice given in the earlier thread and invest in a cover.

 

[fatfillup]

Why do people quote how much they have in said tools as if it validates there purchase more, or makes them more important....

Hate to break this to you, but no, you don't. You may have paid $100K for them, but they aren't worth a fraction of that. Try selling them if you don't believe me.

Is the Kool-Aid starting to taste bitter?

Wow, couple of folks are a bit cranky

 

[sberry]

When you discuss or evaluate the value of snap on tool you need to factor in a percentage of money made with the tools along with the selling price.

Do you do this with a Chinese end wrench? How would the wrench know any of this and how would it effect the sales price?

 

[nti06]

If I was you I wouldn't complain too much, your damn lucky they are willing to address the issue. If you continue to allow water or caustic floor cleaners to pool on the lower edges of your box you have the problem again, the pictures you showed where a obvious sign of accelerated rust do to moisture. If your employer gets a little carried away when cleaning, might follow the advice given in the earlier thread and invest in a cover.

I invested in a Snap-on cover for the box in 2007 because the dealer I worked for at the time had a sloppy after hours cleaning crew. I ordered a cover my first week there and have used it on the box ever since. I took efforts to protect it properly. I treated it like the classic guys keep in the garage and then put a car cover on to keep the dust off.

I think the paint simply didn't adhere correctly on that corner. Maybe the nozzle for the powder coat gun got clogged or it lost its voltage charge and the powder didn't stick as well.

 

[Ponchoguy]

For the Craftsman clowns. I used have Craftsman tools, most bought in the early 70's when Craftsman made a pretty good tool. Even in the 80's I saw Craftsman starting to go down hill, now the tools are simple Chinese junk, more for stripping bolt heads off than getting a frozen bolt out. Even Home Depot and Lowes have better tools than Craftsman.

Add in now most Sears stores have next to nothing in stock for tools. In the last 10 years Sears has become so bad they can't even get an appliance delivered on time. I bought my last appliances from the Depot simply because Sears could not get a delivery made in over a week.

I learned years ago Buy once Cry once, most Snap On tools I bought years ago in the mid 70's though 80's. Thing is tools do break and need to be warrantied. Most of the problem I had is a ****** tool dealer, he is not new to the business he just has no idea what he is doing. I've had a lot of great dealers over the years, who would do what it took to take care of a customer. These guys I had no problem meeting them half way, swinging by their house after work to get something taken care of or meeting them at another stop.

Alot of us "clowns" have had no problem with our Cman tools, including the newer ones. I use mine all the time, no issue.

No dealer to worry about with warranty. Back to Sears in the rare case you break one, and out with a new tool, no questions asked.

 

[Ponchoguy]

I finally got it squared away with Snap On, the dealer even fucked up every thing at Snap On. I told Snap On I want another dealer, as this idiot falls on his face every time he needs to get something other than what is on his stock orders.

Last time he screwed around over a month trying to get him to order a Posi-Torque socket. I'm not a Harbor Freight/Craftsman clown that would chisel the the bolts out of a seat mount.

Why would a user of those tool brands you mentioned remove a bolt in any other way other than the proper way?

The brand of tool you use doesn't define how you remove a bolt or how good you are of a mechanic.

 

[Ponchoguy]

hmmm....are you posting from Hoffman Estates?

No. NYC is a long way off from Hoffman Estates.

 

[DekeT]

For the Craftsman clowns.

Clowns? Is that necessary?

 

[Hiball]

I invested in a Snap-on cover for the box in 2007 because the dealer I worked for at the time had a sloppy after hours cleaning crew. I ordered a cover my first week there and have used it on the box ever since. I took efforts to protect it properly. I treated it like the classic guys keep in the garage and then put a car cover on to keep the dust off.

I can tell you from looking at the pictures, there is still water/cleaner make my it's way into the box. When you see big chunks of flash rusting in the corner, there is a moisture/pooling issue.

 

[Zeke]

Why do people quote how much they have in said tools as if it validates there purchase more, or makes them more important....

I don't think the OP had that in mind. I think he was validating his loyalty to SO and the ****** payback he has received in return.

My question is, why can't SO tool owners send their broken tool directly to SO and get a replacement through the online sales? There may be a reason but I don't know it as I've never set foot even near a SO truck.

 

[Ryan]

Lets argue over tool brands... on the internet!!! That's a great idea!