Get a bolt/nut that fits in the wrench and put a flashlight behind it(or hold it up to the light) so we can see how much it's actually out of what would be considered calibration (same idea as checking cutters for blade match basically). That'd show if it's what we'd consider a defect or just tooling marks. If it's aggressive enough then it'd be worth talking to the dealer about because it could affect usage but realistically only for probably 1-5 bolts so might as well wear it in and call it a day still.
Is this current Snap-On quality?
- Thread starter JatoTheRipper
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Broaching tool needs maintenance .
Snapon not the constant precision and material effort it once was, sad to say that you got better standard open end broaching on taiwan made toptul super and pro range .
When you paying snapon premium you want it best it possibly can be in critical areas or you ******* even more $ down the drain .
Snapon not the constant precision and material effort it once was, sad to say that you got better standard open end broaching on taiwan made toptul super and pro range .
When you paying snapon premium you want it best it possibly can be in critical areas or you ******* even more $ down the drain .
Woody1320
Well-known member
I just looked at my TEQ Pro ratcheting and older Craftsman USA combo wrenches, and they both have broaching marks on the open end. I had never noticed until now. However, I didn't pay Snap On prices for them, either.
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nvrenufrm
Well-known member
There is a certain "expectancy" of the "leader in professional quality tools in the industry" for the professional mechanics tool of choice.
Held in high regards, bragging rights, history, replacement policy, ease of purchase, etc.
In today's world, there are many competitors.
The question is are they the "best"?... What makes it so? ... the example the op posted doesn't separate it from the "also rans".
I wonder if they didn't go to the place of business weekly, selling directly to the mechanics on a payment plan, would they still be as popular in today's competitive world?
Held in high regards, bragging rights, history, replacement policy, ease of purchase, etc.
In today's world, there are many competitors.
The question is are they the "best"?... What makes it so? ... the example the op posted doesn't separate it from the "also rans".
I wonder if they didn't go to the place of business weekly, selling directly to the mechanics on a payment plan, would they still be as popular in today's competitive world?
Xcursion88
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If you're going down the sarcasm route then at least make an accurate analogy.
All me to modify your quote....
Who cares what the paint looks like UNDERNEATH THE MOTOR MOUNTS on your Ferrari you just bought as long as the car can do 195?
Yes that would be accurate.
Nobody here suggested if the chrome finish was bad right in the middle of the wrench body to ignore that but inside the area where it grips the fastener?? A fastener that can be rusted, chewed up from a previous hacksaw artist...etc...
The finish in that area is getting distorted if the wrench will be used as it was intended.
If you want to hang it on the wall then I guess you better ask for a new one.
Xcursion88
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"I wonder if they didn't go to the place of business weekly, selling directly to the mechanics on a payment plan, would they still be as popular in today's competitive world?"
Absolutely positively not.
While they wouldn't have a bad reputation they certainly wouldn't be as popular.
SO has a very tried, tested and successful business model.
The costs are padded to cover the dealer expenses. Nothing more, nothing less.
They do a great job staying with MAP to protect those dealers. In other words even if you tried buying SO on the inTRAnet the price on their website is the exact same as the truck.
So what do you get for your bloated costs? You get a top quality tool with doorstep service. You can put it in your hand, check it over...perhaps even get a demonstration from the dealer before you choose to buy.
Of course the warranty part of it is nice as well but I don't buy SO because of the doorstep service for warranty. I buy it from convenience of not having to shop around for something and with the mindset it won't break in the first place.
I don't have time to stop what I'm doing, get in car..drive to store to swap something under warranty, drive back and resume. I use my tools as intended so if it broke in the first place odds are it will break again.
I don't need that nonsense.
In the rare event the product does break I can text my SO guy and he'll even swing by on off days to replace for me.
I'm one who appreciates SO's business model (and MAC) in lieu of any prices.
dnschmidt
Well-known member
Do you remember the old Soupy Sales Public Service Announcement where he goes: "He're a litte beauty from me to Youty" as he's pushing drugs to kids. That's Snap-On's let's get them hooked on drugs program. As an SNA shareholder I love it. Is it morally wrong, yea probably, but what does that have to do with business?
SlotlessMan
Well-known member
I would want a tool that represents the $$$ I paid, look the part as well. IMO, the OP wrench should not have made it past SO's quality control.
I find it amusing that some of you would be content and not return a wrench with cosmetic flaws like that. Most of us know that SO tools aren't normally like that so why be stubborn and just accept something that is just not right?
I find it amusing that some of you would be content and not return a wrench with cosmetic flaws like that. Most of us know that SO tools aren't normally like that so why be stubborn and just accept something that is just not right?
Bubba Fett
Well-known member
For that amount of money the tool should be top of the line. Are the imperfections simply cosmetic, or is it an indication of other slips in quality control?
Simple.. If your cousins, brothers, nephew isn’t happy, Have him contact SO and let them rectify it. I personally wouldn’t sweat it, but it wasn’t my money or expectations. I’ve seen Quite a few wrenches with broach lines and unless it’s a fitment issue or starts lose chrome due to poor adhesion, It better get to work and earn it’s keep.
K13
Well-known member
When multiple people can go to their tool box and find the same thing on SO wrenches in a matter of a few hours it can't be that uncommon an occurrence considering we are dealing with a tiny fraction of of SO's clientele.
Al Borland
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Maybe other Snap-Ons have the marks, but my Chinese Huskys, American Huskys, New Britains, and Taiwanese Popular Mechanics wrenches don't have that.
Are we (as a collective) sure that isn't the latest Flank Drive/Groovy-Grip kind of thing?
Are we (as a collective) sure that isn't the latest Flank Drive/Groovy-Grip kind of thing?
And maybe your other wrenches don't have the right heat treatment process for maximum strength vs bulk, have the tight tolerance for precise fitment or the right balance of ergonomics vs size.
I'm by no means a shill for SO, but don't judge a book by it's cover. I'll take "substance" over "fluff" any day. And I think those blemishes are the later. I'm still awaiting someone to show how those blemishes affect everyday use.
SO has done it to themselves. Prices are so insane that everyone expects cosmetic perfection, except for the pros that use these things day in an day out to earn a paycheck.
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Al Borland
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Honestly, the Chinese Huskys look the best out of all of them.
They all work as intended, or they would have gone into the "Tools for Fools" box for work.
Snap-On DID paint themselves into a corner with their Pricing/Propaganda. I'm sure they cry all the way to the bank.
OP
JatoTheRipper
Well-known member
I like Icon tools and own some myself, but let's be honest. Icon is not Snap-On. In all fairness the Icon wrenches I did see do not look like this.
Boogerman
Well-known member
Some people not want solve problem, just want **** on someone. This case, not even his problem, perceived problem he has of nephews stuff. No idea if finish is giving nephew problems, or working well.
It all depends on what you buy for. Looks, price, better design/tolerances, service? If buy for looks/low price, Icon winner. Service, design, tolerance, Snap-on winner, but high price. Chinese in 2000's learned from Taiwan cheap tools in 1980's who learned from Japan 1950's cheap tools: Polish things enough and plate shiny and American leisure class buy, regardless of usability. Professional tools persist through all cheap stuff for 70+ years now; users recognize difference; willing pay.
Guys here see minor broach marks sign bad quality, see shiny finish sign good quality, need buy Icon, Pittsburg, Husky, Craftsman, etc. Easily find happiness in the polish there. Those that see value in high durability, deliver to shop, good design, good tolerance might look past shiny finish to buy same Snap-on have depended on for decades. I have new SO delivered last week and full diesel mechanic set from 1967 and steady acquisition from years in between. No decrease in quality I see, do see improvements design and some differences in approach to finishes. Never looked broach marks in jaws, just used and enjoyed.
Bubba Fett
Well-known member
The broach marks would really bother me, but if it's bad enough, I feel like the tolerances may be affected. That said, it wouldn't surprise me if Snap-on was selling seconds in their discount program.
Edit: I meant to type "wouldn't" instead of "would." Caffeine hadn't kicked in yet.
Edit: I meant to type "wouldn't" instead of "would." Caffeine hadn't kicked in yet.
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That's silly IMHO. I doubt SO has an outgoing quality inspector sorting the inside of every wrench for cosmetics and decided where it goes. They probably rely on statistical process control system and inspect a very small production sample every so often. I've never heard of SO selling "refurbs", "seconds", etc.
Boogerman
Well-known member
Davefr right, silly think company sell rejects students. If anything, a company would sort out better quality to sell student program, and systematically sort out seconds send to warranty guys call on phone because bought tools on ebay or yard sale, aren't professionals with access to truck.
If objective of selling tools to new user for lifetime, why would you market your poorest looking wares to? I think statistically this particular student got a set that was rougher than average, and wasn't either detected or rejected by QC. If mine and was concerned, I'd consult with the school rep and see what thinks about presenting those as a selling feature for buying a lifetime of tools. Or, if didn't bother me and tools work otherwise okay, just use them for lifetime. I've never looked at broaching of my wrenches to see finish.
If objective of selling tools to new user for lifetime, why would you market your poorest looking wares to? I think statistically this particular student got a set that was rougher than average, and wasn't either detected or rejected by QC. If mine and was concerned, I'd consult with the school rep and see what thinks about presenting those as a selling feature for buying a lifetime of tools. Or, if didn't bother me and tools work otherwise okay, just use them for lifetime. I've never looked at broaching of my wrenches to see finish.
Iridium rand
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I
Isn’t that a flank drive plus? Those ones are specifically designed with the grooves to bite into the fastener and grip better, the one in the op is clearly tooling marks that weren’t polished over, not necessarily a problem either way but two very different thingsThis....
X1000
Here's an angled wrench from SO.
I must say...i never noticed this before and quite honestly I don't care. Does it work as intended? Indeed it does.
Some things I read on here are fairly silly at times like people wanting to warranty a 1/16" drill bit and this isn't far from it.
If the finsh was bad where the handle is ok ..
But where it grips the fastener...c'mon
Selling factory seconds, why?
So the person warranties it and then Snap-on has twice as much effort and cost put into a tool they sold at a discount in the first place?
I'm sure that idea would go over great in a board room.
2ndGearRubber
Well-known member
As a data point -
My angle wrenches are smooth and beautiful.
My sae FD+ wrenches are cleanly broached.
My flare nut wrenches have vertical defects, not too bad. And they have rust and BS in the jaws from brake lines.
My angle wrenches are smooth and beautiful.
My sae FD+ wrenches are cleanly broached.
My flare nut wrenches have vertical defects, not too bad. And they have rust and BS in the jaws from brake lines.
Pretty sure that $40 8-32mm Chinese wrench set has got the right heat treatment because I have beaten on them, hammered them, jumped on them, and generally abused them for 13 years and not broken any of them.
I would expect much better from snap on, my SO wrench’s are MUCH better finished than that. In general I have been surprised that my new snap on tools don’t have a perfect chrome finish, but I’ve never had any issues with peeling chrome and no finish issues like the above.
LMAO @Xcursion88, do you even know what your buying? (talking about being silly!)
That is EXACTLY what that is! Here is the link
Snap-on Store
Dakotadadv8
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OP not sure of your purpose for this thread other than your disappointment of SO wrenches. Are you satisfied with the responses and would you ever purchase SO combo wrenches?
Lassen Forge
Well-known member
Either the wrench works or it does not, maybe “flawless” is a thing of the past.
Exactly the gimmick - they get kidsused to SO with a small but usable variety of tools through their SEP, so when they go out beyond the learning stage, they continue to buy what they know. Maybe I'm the exception, because I was in the industry, then went back to school after a 30 or so year hiatus...
I started taking autoshop classes at our local Community College, which then got me eligible for the SEP, and I (shamelessly) used it to replace a lot of old / missing tools from the past 4 decades and upgrade some of my Chinesium crud at a cheap (for SO) price. I DID notice once in a while some of the stuff they sent me didn't have the finish of my other (full price truck bought) tools from 40 years ago, but they still seem to work. If they royally fubar on me, you bet your bippie I'll send them back, but for now they seem to be working just fine!
Boogerman
Well-known member
Know better watch GJ toolpolisher threads; gets painful. Went out, look wrench jaws. All era (1967 up) my wrench show broach marks in jaws! Now need dispose, find Husky replace get rid marks. Wish never looked; have 1967 set longer wife, hate see go, but polish jaws a must. Box ends wrenches even worse!
Can cheap tool owners post comparative pictures each brand? Maybe make new post poll which look best; we decide once/forever which brand best buy.
Can cheap tool owners post comparative pictures each brand? Maybe make new post poll which look best; we decide once/forever which brand best buy.
Xcursion88
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That's correct...
And the OP who claims to be posting for someone else mentioned having a flank drive plus "that must be returned"
I'm assuming it wasn't what was purchased and the OP clearly said they posted three pictures (yet only two pictures posted) so I posted a flank drive plus angled wrench and it's finish.
It might not be rational to expect perfection but neither are Snap-ons prices.
If you want exorbitant amounts of money for your product, make me MORE than willing to fork over my cash that I work hard to earn.
Put in more effort. Because I have to.
If you want exorbitant amounts of money for your product, make me MORE than willing to fork over my cash that I work hard to earn.
Put in more effort. Because I have to.
Iridium rand
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Correct me if I’m wrong, looked like you were comparing your fd+ to his regular fd to suggest that the grooves in the jaws were normal on all SO wrenches and you just never noticed them, so I was saying they’re two very different products, one should be heavily grooved one should not be at all (not very much at least)
Can get confusing on forums sometimes nbd
reader2580
Well-known member
I doubt Snap-On is circling the drain with a 30% increase in earnings from 2020 to 2021.
Maybe cutting production tooling costs is helping get the job done.
Kinda looks like it.
Besides, that was then.
Snap plunges 30% after CEO warns company will miss revenue and earnings estimates, slow hiring
Snap will miss its own targets for revenue and adjusted earnings in the current quarter, CEO Evan Speigel warned on Monday in a note to employees.
www.cnbc.com
82355
Well-known member
Your rep will warranty that. Kind of a waste of time to make a post.
Martin
Martin
That's Snap the social media company, not Snap-on the tool company.Maybe cutting production tooling costs is helping get the job done.
Kinda looks like it.
Besides, that was then.
Snap plunges 30% after CEO warns company will miss revenue and earnings estimates, slow hiring
Snap will miss its own targets for revenue and adjusted earnings in the current quarter, CEO Evan Speigel warned on Monday in a note to employees.
lol - Status