Is this normal?

[Finaya]

I received some welded cabinets I ordered online and upon inspection I found this theme through out all the cabinets but it's not consistent. Am I just being picky?

I recently contacted the company so I don't want to disparage them.

Mostly the inside right hand corners of the drawers

 

[G_P]

Is it bubbles in the finish, or is it just a thick buildup of the finish?

 

[Finaya]

Thick build up

 

[Cyberbear]

It appears that they didn't drain the drawers well enough to make the paint uniform, depending on their procedure: dip painting or electrostatic powder coating. Definitely a quality control issue, in my opinion.

 

[rohartman]

Is this normal? No
looks like some kind of corrosion underneath the paint. Everything I buy new nowadays something is wrong with it! The pride of product is gone.

 

[fnieto]

Looks like bad prep or too much powder prior to being baked.

 

[Tim37]

I'm with rohartman it looks like rust to me. Is it soft in that area or hard?

 

[arz71]

Does appear to be rust, do you got a picture of it overall?

 

[Finaya]

I'm with rohartman it looks like rust to me. Is it soft in that area or hard?

It is hard. These cabinets are new. We just unboxed them today. I agree that it is probably a QC issue with the powder coating process. The customer service has been great so far. We submitted pics today and we are waiting for their response. My concern is that EVERY piece has some sort of issue.

We were wondering if anyone else has seen this type of issue before.

Thank you everyone for your replies and input. These are "popular" cabinets within the forums and we are struggling with finding ANY bad reviews on the net.

 

[larry_g]

Take a close at the opposite corner of the drawer and see if there is any evidence of where the drawer was hung during the finishing process. If so then I'll assume that it is an accumulation of the finish material has gathered at the low spot. Especially since you said it is at the right rear of the drawer is where the blob is.

lg
no neat sig line

 

[soj]

Take a close at the opposite corner of the drawer and see if there is any evidence of where the drawer was hung during the finishing process. If so then I'll assume that it is an accumulation of the finish material has gathered at the low spot. Especially since you said it is at the right rear of the drawer is where the blob is.

lg
no neat sig line

I agree, with the addition that it might be residue UNDER the finish from a previous cleaning or rinsing procedure where something settled in the corner instead of being flushed away as intended. Have you poked at it to see if it flakes off?
-jp

 

[Boiler]

No matter what it is it's messed up. Hopefully this is not a company that thinks it's ok, but since they're all that way....good luck...

 

[rexpittman]

Is this normal? No
The pride of product is gone.

+ 1 It is getting harder and harder to find quality these days

 

[dougf]

Take them back. In short, I beleive the prep wasn't done properly leaving contaminants under the coating. This IS going to peel and possibly corrode in the future.

 

[rsanter]

It depends on what their quality standard is...
For snap on price.....not acceptable
For bargain price made in chine....that may be the accepted standard

Bob

 

[300Deluxe]

Could be that the components weren't dried sufficiently after the phosphate wash before heading to the powder coat booth. I have analyzed competitive storage products that have had this issue.

This is dependent upon how each component is hung on the line to be powder coated. At the company I work for, some components have openings strategically placed for drainage.

 

[41ratrod]

It looks like a build up of power coating to be. The place I had worked at make a lot of cabinets and some times they would get a build up of power coating .
The QC person or someone in the paint area should of caught that before it when into the cure oven. Something that bad should of been sanded and repainted.

 

[Charles (in GA)]

Something that bad should of been sanded and repainted.

No, sold as a second for half of retail so you or I could buy it and brag about the deal we got.

 

[rburke65]

rohartMan....what leads you to believe that there is corrosion under the finish? Just curious.....Thanks.

 

[PAToyota]

I was wandering around a department store recently and was checking out some exercise equipment. For the prices they were charging, I was horrified at how bad the welds and finishes looked. Although it would probably hold up and it’s only exercise equipment, it’s depressing how little concern manufacturers have for such things these days.

 

[slice]

I have gladiator cabinets via crapsman. Have same thing on exterior and interior of them under the paint I chalked it up to bad prep. Just waiting for the rust to pop thru and fall apart.

 

[Finaya]

The customer service has been excellent. They have been quick with the replies and understanding to the issues. They agree that it's bad QC and have given us 3 options: 1. Return them 2. Keep them and get some money back (didn't ask how much). 3. They will replace them. We aren't sure which way we are going yet...

 

[fnieto]

The customer service has been excellent. They have been quick with the replies and understanding to the issues. They agree that it's bad QC and have given us 3 options: 1. Return them 2. Keep them and get some money back (didn't ask how much). 3. They will replace them. We aren't sure which way we are going yet...

If you can live with them, get a discount. I have a feeling the replacements will have blemished finishes well. I say this based on your original post (every cabinet has some sort of blemish) These guys can't or won't correct the problem immediately, plus they have inventory that more than likely look the same inside.

 

[SALIV8]

why is there a patch piece in the 3rd pic? it looks to be rivetted in there?

definitely not good quality control for all those gobs and runs.

 

[Finaya]

The company asked us to unbox the rest of the cabinets so they could address all of the issues at once and this is what we find ....

Rust....

More of the same...

Although the customer service has been great I don't believe this is just a "bad batch" anymore. I'm afraid if we exchange the units we will go through this again and I don't think they could discount the cabinets enough to keep them.

We wanted a clean/uniform look in the garage since it's mainly for small projects and parking. Our barn will be used for the bigger projects and we were planning on going the used lista/ strong hold cabinets route for that.

So any ideas on some metal cabinets? We don't have the time to do anything custom right now, so would like something we can complete in a weekend.

Thanks for everyone's comments/support. I'm very glad I joined this forum

 

[rohartman]

rohartMan....what leads you to believe that there is corrosion under the finish? Just curious.....Thanks.

I bought a new engine hoist (HF) that had paint like that in areas , I took a screwdriver and scraped it and it had white caulky substance with surface rust underneath it. I believe caused by poor metal prep.

 

[404]

If this is just the inside take the money back. Use the money to buy Jameson Irish Whiskey. Drink that and the problems will be forgotten.

 

[wdrumheller]

I concur that it's too much powder coat paint. This happens at our shop sometimes when the painter gets heavy on the paint, and then the parts jiggle on the carts as they roll them into the oven. The paint collects in the corners and then cooks, and leaves that shape of corner buildup.

It's harmless in my opinion, and if you can tolerate it, and it doesn't interfere with the function of your item, just look over it and keep the parts.

I would not return cabinets for this issue, but each to his own.

HOWEVER, we won't send parts to our customers with this buildup. Cleaning out the corners is nearly not worth it. Frequently we scrap the one or two out of a hundred that look like this because powder coating is SO TOUGH that digging it out of corners can actually damage the parts beyond repair.

 

[Finaya]

I will be posting a full review soon but here is a short version of the most recent events...

According to the manufacturer this was just a "bad batch" and we planned on exchanging everything. After a little more investigating we noticed we had some cabinets that were made in August and some in December so we were inclined to believe this is more of a standard practice. It seems as though the manufacturer is screwing the company with subpar materials and techniques. The rep at this point felt it was in our best interest to return the cabinets. Unfortunately, since we had these delivered freight, to return them it would take a few weeks to pick them up. Since we don't have the space to hold cabinets for two weeks we returned eveverything to Costco in 3 trips.

In summary, we spent a ton of time, energy and money to end up with nothing....

Cabinets were Made by NewAge, manufactured in China and sold through Costco. Lesson learned...

 

[drmarkr]

Just curious....what did you do with them when you got them to Costco?? Unload them in the parking lot in front of the doors?

And what money did you lose....? Fuel and time??

 

[Playwme]

How does it go? You pay what you get for........ or something like that.

 

[jimindm]

At appeared that most of the pictures you showed were of the inside of the cabinets. How does that change the garage look you are going for? I have never, ever had some one come into my garage and start opening cabinet doors looking at the cabinet finish.

 

[Finaya]

At appeared that most of the pictures you showed were of the inside of the cabinets. How does that change the garage look you are going for? I have never, ever had some one come into my garage and start opening cabinet doors looking at the cabinet finish.

These weren't exactly cheap cabinets and the manufacturer even said this wasn't right. At first I would have taken a discount but in some places where it was missing powdercoat it had rust. I posted a couple pictures of this but I probably didn't make it clear in my post. They weren't prepping the metal probably which would have led to issues down the road.

 

[Finaya]

Just curious....what did you do with them when you got them to Costco?? Unload them in the parking lot in front of the doors?

And what money did you lose....? Fuel and time??

Pretty much exactly but that was under their instruction.

Fuel and a lot of time. The 2 upper cabinets are packaged inside the locker making it 448 pounds. We bought 3 sets, again lesson learned.

 

[jimindm]

These weren't exactly cheap cabinets and the manufacturer even said this wasn't right. At first I would have taken a discount but in some places where it was missing powdercoat it had rust. I posted a couple pictures of this but I probably didn't make it clear in my post. They weren't prepping the metal probably which would have led to issues down the road.

I guess my point was they are only new once. So if you get another set that is perfect at the store, but you put a large scratch in it unloading them, does that make it bad. You will not use it, and buy another new one, because of that flaw.

I get that it is new and that is what you want, that is what you paid for. Sadly QC anymore is that you get what you pay for. Maybe your cabinets were not exactly cheap to purchase, they may still be the lower end of cabinets.