The Tool Tyrant
ALLIANCE MEMBER
We needed another 12" half round ALUMINUM (for aluminum, not made from aluminum) ******* file. The one my guys like is made by GROBET USA...also known as Grobet File Company Of America LLC. So I ordered another one from McMaster-Carr and when it arrived I assumed they sent a standard 12" ******* file as the new one did not have the HF RD AL stamped on it as the first one did along with a different shape and narrower width, along with the fact that it did NOT cut as well as the first.
I shot an e-mail to McMaster and they checked their stock and assured me it was correct, so I e-mailed Grobet directly and got a reply regarding the missing HF RD AL stamp "we may have had it on there at one point"...I thought to myself... 'seriously, you manufacture the product but know if you made a change?' She also stated that she would have someone else contact me that was more familiar with their files.
Next day I receive another e-mail from their VP of sales stating that she checked their stock and it "APPEARS TO BE CORRECT ACCORDING TO THE CUTS and there may have been a slight change in overall dimensions"
It had crossed my mind with the first reply that I received, but now with this one, I was sure that they don't actually manufacture their files here in the USA... if so they would be no question if changes were made in their product.
I replied to her stating that I was a little dismayed that as the manufacturer, they were not keenly aware of changes made to their product.
The next day I receive her reply..." I am very sorry that I can't give you exact information. Our files are NOT MANUFACTURED IN THE UNITED STATES so I do not have quick access to the factory right now"
This **** just pisses me off...#1, a company calls themselves 'Grobet File Company Of America LLC' and stamps 'Grobet USA' on their files and yet there not made in the USA? That's just wrong and SHOULD be illegal.
End of rant.
I shot an e-mail to McMaster and they checked their stock and assured me it was correct, so I e-mailed Grobet directly and got a reply regarding the missing HF RD AL stamp "we may have had it on there at one point"...I thought to myself... 'seriously, you manufacture the product but know if you made a change?' She also stated that she would have someone else contact me that was more familiar with their files.
Next day I receive another e-mail from their VP of sales stating that she checked their stock and it "APPEARS TO BE CORRECT ACCORDING TO THE CUTS and there may have been a slight change in overall dimensions"
It had crossed my mind with the first reply that I received, but now with this one, I was sure that they don't actually manufacture their files here in the USA... if so they would be no question if changes were made in their product.
I replied to her stating that I was a little dismayed that as the manufacturer, they were not keenly aware of changes made to their product.
The next day I receive her reply..." I am very sorry that I can't give you exact information. Our files are NOT MANUFACTURED IN THE UNITED STATES so I do not have quick access to the factory right now"
This **** just pisses me off...#1, a company calls themselves 'Grobet File Company Of America LLC' and stamps 'Grobet USA' on their files and yet there not made in the USA? That's just wrong and SHOULD be illegal.
End of rant.