IWAE slow order processing? Where else to order mr cool?

[bkcorwin]

Curious if anyone else has ever had problems with IWAE. I ordered a mr cool diy 12k on the 11th and they still haven't shipped it yet. I know things are crazy these days, but on two separate times over the past two weeks they've told me "it'll be shipped out today." For nothing to happen.

Its getting kind of tiring just not knowing if this will ever ship and was curious if this is something people have experienced before? I generally saw good reviews.

Any other recs as to where I can order a 12k mr cool diy if this continues to flounder?

Thanks
Brian

Edit to add: They couldn't explain why my item hasn't shipped after over 2 weeks, nor when it would ship. Canceled order.

 

[jeffh110]

Ordered a Mr. Cool 18k from Costco Monday of last week and it arrived Friday. Shipped from Hickory, KY where Ingram's is, do they warehouse and do all the shipping for Mr. Cool?

Sent from my Pixel 3a using Tapatalk

 

[nealric]

That's a bit troubling as I ordered a 24k yesterday. Fingers crossed they were just on backorder two weeks ago. You can also order them from Home Depot.

 

[vavet]

I ordered my 18k from Home Depot last September or maybe October. The boxes were beat up when I picked up, but it has worked fine.

 

[allinon72]

Be careful, based on other threads lately, many are of the opinion that businesses can provide as poor of service as they want and blame the fake pandemic.

 

[bkcorwin]

Ugh, so this AM I called and was told that he sent an email out to shipping and I would hear back from them by the end of business today.

Of course I didn't hear back. Im frustrated at having wasted two weeks as it looks like I am going to cancel my order.

Guess I'll look at Costco.

Brian

 

[nadogail]

Ugh, so this AM I called and was told that he sent an email out to shipping and I would hear back from them by the end of business today.

Of course I didn't hear back. Im frustrated at having wasted two weeks as it looks like I am going to cancel my order.

Guess I'll look at Costco.

Brian

IMHO, If and when you cancel your order be sure to explain to the customer service department why you are pulling your business and money from them.

 

[bkcorwin]

Welp, what a waste of 2 weeks. I called and asked why no one called me back and the response was that the person they reached out to, to find out why my order hasn't shipped never replied. He also remarked "Why hasn't that shipped yet?".

Im sure others have had positive experiences that will counter mine, but buyer be warned.

 

[SALIV8]

Thanks for the heads up. Ive used comfortup.com and was happy with the service.

 

[nealric]

By way of update, my order placed Monday just shipped. A bit slow, but within their 3 business day promised window.

 

[bkcorwin]

Excellent. I am glad your order went through. Funnily enough my order from Costco has just shipped as well.

I don't know what exactly went wrong with my order at iwae but hopefully its not representative. Now I only wonder how long it will take for them to refund my charge on the card... May just dispute it.

 

[shade]

***** to hear. I had good service when buying mine.
The units are awesome though!