Where do my Jet packages ship from?
Jet orders are delivered either from the warehouses of our retail partners or from our fulfillment centers. Jet selects retailers that can fulfill your shipment in the most efficient, cost-effective way.
If Jet or one of Jet's retail partners is out of stock on an item, the Jet Heads will act as a concierge to find it for you elsewhere on the web. Don't worry, you still pay the same price, and we never share your payment information with any other sites. We only share your name and shipping address so they can ship you your item(s).
Why do I sometimes receive a box from Jet, and sometimes from a different retailer altogether?
Jet selects the retailer that can most efficiently fulfill your order. When it’s most cost-effective for Jet to send you your items, you receive items straight from our warehouse in a branded Jet box. When we select a different retailer, you receive an item from that retailer in their packaging.
Sometimes I receive a package from a different retailer with a packing slip and invoice that show different prices or shipping charges for the products I bought than what I paid on Jet. Why is that?
When one of our retail partners fulfills your Jet order, the price you pay is what you saw on Jet. Sometimes, our partners sell those items at different prices on their own sites, and that’s what shows up on the invoice. Visit your Order History to see the complete, correct details of what you paid for items purchased at Jet, along with the savings you earned by shopping through Jet.
When I receive a package from a non-Jet retailer for an item bought at Jet, sometimes the invoice lists a credit card, billing address, or email address that are not mine. Why is that?
When Jet or Jet’s retail partners are out of stock on an item, a Jet Head Concierge will find it elsewhere on the web and place an order for you. We never share your billing information with other sites, so we use temporary credit card and billing information that are not personal to you.
