Keep them or ship them back?

[oldtools]

Yeah. When I bought the biggest socket set Sears carry, they shipped them in a big box with some plastic bag. Does this 50% off deal come often? I bought my set when it was 20% off.

 

[gatewaysysop]

Meh, personally speaking, if it were me, I'd only have an issue if there was damage. No, it shouldn't be packed like ****, but the alternative, as many have stated (and I saw when my wrenches showed up) is to find your items in the exact same condition at the bottom of a mountain of packing peanuts.

It does **** that they pack this way and show so little respect for the customer and the product that they're shipping, but the sheer hassle of returning anything and the idea of giving them another opportunity to screw something up (ask me how I know) is enough reason for me not to return anything just on account of packing.

In summary, I agree that it ***** and deserves to be sent back, but I think for the money saved with this recent sale and the hassle of sending it back, you're better off keeping it and chalking this one up to "Well, it's Sears after all."

 

[Snappy]

My car is meant for driving... Should I stop waxing that as well?

LMAO

 

[Merkava_4]

I personally disagree. There is no reason that tools, especially chrome pieces, can't be tools AND jewelry.

I know what you sayin' man....some people just don't "understand"

 

[Jared]

I bet Snap-on would have atleast put them in a bag.

 

[BigK600]

When I have order Craftsman sockets from Sears they've ALWAYS packed them well in little bags with about one million little foam pieces in a really big box. Thats ***** they didnt pack them better. But I think I would keep them.

 

[autoace]

Everything I ever ordered from Sears is usually bagged, and surrounded by mounds of those packing foam peanuts. I like it, because I reuse the packing for ebay stuff,etc... I don't see where it would be a problem, tools clanging around doesn't ruin them, using them puts more marks on them than shipping.

 

[Merkava_4]

Does Sears only have one size box? I mean, they could've shipped those tools in a box 1/10th that size.

 

[autoace]

I'd only return them if you changed your mind and wanted some quality tools. Otherwise if they are all there who cares.

Let me see, 200 dollars from Snap-on, I think his 10 or 12 Snap-on sockets for 200 bucks would show up in a nice, neat, TINY box. Then he would be scratching his head, wondering how he got so little, for soo much money!

 

[Snappy]

It really is unbelievable that somebody would ship something that way. I got some wrenches off ebay once and they were all loose banging against each other from Kansas to Pennsylvania. I keep my tools organized in my boxes.I don't just throw them in the drawers in a big pile.They were used but I said to myself WTF ,what an idiot. I would be on the phone bending somebodys ear about the situation. When I buy something new , I expect it to arrive new.If I got something like that big box of loose sockets,I'd be pissed. As for the question " keep 'em or send 'em back ", thats up too you depending if their damaged that bad. I would still tell them about it though. You have every right to.

 

[mtwaterguy]

I wonder about some of you guy's ****** orientation. Did this site turn queer while I was busy working? This thread is second in gayness only to the one about waxing tool boxes.

Tools are a commodity that are meant to be used. GIT-R-DONE!

This from a guy that doesn't like Plomb tools because they aren't pleasant to touch!! Prefers smooth surfaces and has to wash his hands after he handles a Plomb tool.

 

[Scooterfish]

I got my order a couple days ago. It was 39 total items, mostly flex sockets. It was in the same exact box as the OP. I wish I had took pictures because I had to get a bowl and dip out two 13 gallon trash bags full of peanuts to get to my sockets at the bottom. Yes, two 13 gallon bags full and there was still a little left in the box. Consider yourself lucky because I'd rather had no packing material than to have to deal with this massive amount of peanuts.

Theres the answer, they used all the peanuts packing Chavist order

My order shipped from Chicago area to Indiana, 14 sockets, 4 wrenches.
Although they were loose the box was reasonable size and had peanuts.

Where did your order ship from?

 

[HandyManny]

I personally disagree. There is no reason that tools, especially chrome pieces, can't be tools AND jewelry.

So you'd have to decide if it matters. If they're gonna slide across a concrete floor anyway, who cares? If you do care, then you probably have to go to a store and look through them all, trading out for the best ones.

There's a big difference in my stuff between what came packed individually and what got tossed together. It's too bad, because they all start out nicely polished and it's easy to keep them that way.

You're kidding! Right? I sure hope so!

 

[dps]

I wonder about some of you guy's ****** orientation. Did this site turn queer while I was busy working? This thread is second in gayness only to the one about waxing tool boxes.

Tools are a commodity that are meant to be used. GIT-R-DONE!

Methinks the gentleman doth protest too much. Perhaps it's a desire deep-seated? Or, with a username like that is it just a bit of overcompensatory behavior for a minor virile member?

 

[Mike83]

Methinks the gentleman doth protest too much. Perhaps it's a desire deep-seated? Or, with a username like that is it just a bit of overcompensatory behavior for a minor virile member?

lmao

 

[HandyManny]

I wonder about some of you guy's ****** orientation. Did this site turn queer while I was busy working? This thread is second in gayness only to the one about waxing tool boxes.

Tools are a commodity that are meant to be used. GIT-R-DONE!

You really have a point to what you're saying. Tools are made to be used!!! They get dirty. They get scratched. Then after that they get put back into a tool box where they get knocked around. Eventually they get rusty and patina'd over extended time and use. I see no point to why some dudes these days think they need to have a manacure or get their nails done prior to using their tools. It just isn't nessesary, in fact it's foolish, because the hands using those hard working tools suffer the same abuse.

I'm not going to comment about anyones ****** orientation, it just isn't relavent here. I do however have to wonder about people who buy and keep tools just to look at them and admire, to hold them and buff them with a soft cloth, rather than having tools that they actually use. To each his own I guess. No need to worry when your tools get touched the wrong way, bumped, or rubbed too hard. Of all the quality tools I own I do have my favorites, but they are all utilitarian tools, they get used. I see no point to owning tools for any other reason.

As far as having a car to drive and waxing it or not having to wax it, well that's what tools are for, for upkeep of a vehicle. GIT-R-DONE

 

[cashishift]

they're friggin sockets.. not apples!

take the tags off, use em!

 

[Major Ramifications]

Some of the comments are so hilarious that you guys have renewed my faith in this board.
MTWaterguy, How the hell did you remember what I said about the Plomb tools. I thought that only my wife can remember everything that I said.
As for my username, I came up with it for a Dodge (Ram) truck site that I used to frequent. Nothing overcompensatory, I assure you, and I don'th think I protest too much.

But getting back to the point, it seems that Sears could save some money by using smaller boxes. Shipping costs are based on volume and weight.

 

[Mike83]

I would have chosen store pickup and avoided this whole situation. However, there is a Sears 8 blocks away from my house

 

[jay50]

You need to stop being a whiny **** tool polisher and accept the fact that tools are to be used and will not be perfect for long.

 

[HandyManny]

You need to stop being a whiny **** tool polisher and accept the fact that tools are to be used and will not be perfect for long.

See the thread entitled "Craftsman tools - rusty"

 

[mtwaterguy]

You need to stop being a whiny **** tool polisher and accept the fact that tools are to be used and will not be perfect for long.

If expecting something that you purchase new to arrive in new condition is considered whiney, then I'll be that way til I die. Why shouldn't I be the one to put the first scratches on them? I've never polished a hand tool in my life but I do try to take care of everything I own.

 

[mtwaterguy]

I would have chosen store pickup and avoided this whole situation. However, there is a Sears 8 blocks away from my house

That was my first option. Both the stores within driving distance were out of stock on almost every item.

 

[wantedabiggergarage]

My worry on an order like that, is NO PACKING LIST. No packing list and no peanuts, makes me think one of two things:
Incomplete order or
Came open in transit, and what was found was tossed into a box, and relabeled and shipped to you.

Check against what you ordered to determine the next step. That is really my only concern, as Craftsman tools aren't showplace.

 

[HandyManny]

I would have chosen store pickup and avoided this whole situation. However, there is a Sears 8 blocks away from my house

I've had nothing but bad luck with in-store pick-up the few times I've ordered tools from Sears. Either never get a call or email telling me the tools arrived or no one at the store knows where they are. Anymore I just pay shipping to have them shipped to me, but I don't order much from Sears usually.

I live in Colorado and when I've ordered from Sears they ships my order from their midwest distribution warehouse on a Sears truck all the way through Colorado to a UPS facility in Salt Lake City Utah, to be put on a plane and flown to a UPS facility back here in Colorado, then out for delivery to me. They have some real sharp people running their mail and internet order business I mean why ship straight to Colorado from the midwest when you can ship past Colorado to put them on a plane in Salt Lake to go back to Colorado. Of course the Sears rep told me they usually ship from the manufacturer. The tools were actually made in Colorado at Western Forge. Brilliant!!!

 

[dps]

You're kidding! Right? I sure hope so!

Why would I kid? Well, okay, maybe for a very small entertainment value. But far more importantly IMO, is for the rights of all. What's wrong with wanting something purchased new to be delivered as new? And what would be wrong with wanting to collect them instead of stamps, for example; stamps are meant to be used, for goodness sakes.

You really have a point to what you're saying. Tools are made to be used!!! They get dirty. They get scratched. Then after that they get put back into a tool box where they get knocked around. Eventually they get rusty and patina'd over extended time and use. I see no point to why some dudes these days think they need to have a manacure or get their nails done prior to using their tools. It just isn't nessesary, in fact it's foolish, because the hands using those hard working tools suffer the same abuse.

I'm not going to comment about anyones ****** orientation, it just isn't relavent here. I do however have to wonder about people who buy and keep tools just to look at them and admire, to hold them and buff them with a soft cloth, rather than having tools that they actually use. To each his own I guess. No need to worry when your tools get touched the wrong way, bumped, or rubbed too hard. Of all the quality tools I own I do have my favorites, but they are all utilitarian tools, they get used. I see no point to owning tools for any other reason.

As far as having a car to drive and waxing it or not having to wax it, well that's what tools are for, for upkeep of a vehicle. GIT-R-DONE

For the first two paragraphs, try substituting "cars" for "tools" and "driving" for "used". Would you still feel the same way if the car we were talking about was a valuable collector car? In other words, why couldn't a person treat their tools the same as a collector car? Some are made to be used/driven, but carefully under the right conditions. Other cars/tools might be more or less permanently parked because that's the owner's whim.

But let's forget about the analogy and just go back to tool talk. You obviously haven't spent much time around professional race car teams and their tools. Along pit row you'll find meticulous organization (at least among the winners) but admittedly the tools are used without immediate regard for their appearance. But head to the infield and check out their main boxes and tell me they don't wax those.

I suppose you might be thinking something like, "well maybe, but those guys only deal with one or two clean cars on a leisurely basis, I'm talkin' GIT-R-DONE!" There my personal experience level drops a bunch. But I did write service for a couple of years at a dealership that included this little German guy that spent a few extra minutes laying his tools on a vinyl fender cover or sheet of cardboard laid under the car. He wore gloves. At the end of the day his tools were spotless, his hands were un-scratched and clean enough to caress any supermodel, and you could eat out of any drawer on his box. And he was always #1 or 2 in flat-rate hours week after week.

Now I'm not saying anyone else might want to use their tools the same way any of those guys do, or the way I do, but what's wrong with any amateur or pro using them and treating them as they desire?

 

[Jay H 237]

My worry on an order like that, is NO PACKING LIST. No packing list and no peanuts, makes me think one of two things:
Incomplete order or
Came open in transit, and what was found was tossed into a box, and relabeled and shipped to you.

Check against what you ordered to determine the next step. That is really my only concern, as Craftsman tools aren't showplace.

Never thought of the possibility it came open in transit.

The ones I got the packing list was in a pouch stuck to the side or top of the box.

 

[mtwaterguy]

Just received a UPS overgoods delivery. Evidently they found the tool catalog and the packing list in Helena, two shipping stops away. No sign of the sockets or pro wrenches that are missing. Received two e-mails from Sears. They now say wait 5-10 working days for anything else to show up. At least they're communicating.

 

[Bigblue&Goldie]

I just bought a bunch of Craftsman the other day and it came in a retardedly huge box also. It was full of peanuts, but lets get serious.... all the tools sunk to the bottom of the box and were banging against eachother as if there was no packing.

Im one of those guys that cleans every socket I use before I put it back in my box, but scratches happen; whether in the box on the way to your door, or the first time you set it on the concrete, a scratch is a scratch. Dont lose sleep over it.