I bought a Klein tech backpack at about $100. I got quite a few compliments on it... After less than 6 months of LIGHT usage, the zipper shattered. When I mean shattered I mean it. It is made of cheap chinese pot metal. You can see it was cast out of a very weak metal. This is unacceptable. When I was in middleschool/highschool I carried around a Jansport backpack for about 8 years and I did abuse it. I threw it around, loaded it with more books and junk than it was meant for and didn't care. I paid about $30 for it and the zipper never broke. Now Klein wants me to spend $30 to ship it back to them under warranty.
I have had a great experience with Klein screwdrivers and especially their pliers. They have held up great and I have no complaints... but their backpacks are garbage. I don't even want a replacement, I want a refund. What's the point of a replacement backpack if they send me one made of the same materials? I will still use my other Klein products but their reputation has been tarnished in my experience now.
you've been warned...
I have had a great experience with Klein screwdrivers and especially their pliers. They have held up great and I have no complaints... but their backpacks are garbage. I don't even want a replacement, I want a refund. What's the point of a replacement backpack if they send me one made of the same materials? I will still use my other Klein products but their reputation has been tarnished in my experience now.
you've been warned...

