Klein Customer Service
- Thread starter ForrestT
- Start date
BreeStephany
ALLIANCE MEMBER
Have you filled out a consumer warranty request authorization with Klein? I would suggest this as your first route. Their warranty does not cover normal wear and tear, abuse, modification, etc., so they may argue that they will not cover the repair or replacement, based on those grounds, but filling out the WRA would be a good starting point.
If your strippers are still in production, you may be able to order replacement parts, so hopefully customer service gets back to you and gives you some direction.
Most of the time, when my Klein tools do fail, they have seen quite a bit of service, so I generally don't take the time to deal with the warranty and just buy a new set.
Just my two cents.
If your strippers are still in production, you may be able to order replacement parts, so hopefully customer service gets back to you and gives you some direction.
Most of the time, when my Klein tools do fail, they have seen quite a bit of service, so I generally don't take the time to deal with the warranty and just buy a new set.
Just my two cents.
metaldad
Well-known member
just asking........... whats the co$t of a spring, incl shipping?
Which strippers do you have? If they are like this pic they are imported by numerous companies and equally prone to breaking springs. I've broke at least 4 or 5 springs over the years. Nobody sells replacement springs for them so you return them for new. If Klein won't honor the warranty buy a new pair from Menards/Lowes/HD---they are all the same basic mechanism.
Steelman Self-Adjusting Wire and Cable Stripper 41866 - The Home Depot
Store and organize your essential tools with the addition of this highly durable Steelman 3-SelfAdjusting Wire and Cable Stripper to maintain.
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