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Knipex Mini Bolt Cutter

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R

Refractometer

Well-known member
Joined
Jun 21, 2011
Messages
135
I also received an empty envelope. One corner was open, so it looked like the cutters were simply too heavy for the light-weight envelope. Message sent to seller, so now a wait to see what happens.
 
F

FlyBy

Well-known member
Joined
Feb 26, 2008
Messages
407
Location
NE Ohio
Glad I decided not to buy those when this was first posted. I would be pissed if the cutters were used!
 
M

Mekhanic1

Well-known member
Joined
Dec 22, 2011
Messages
105
Location
oHIo
I am going thru a similar problem with a different seller on amazon. it's been like pulling teeth trying to get my screwed up ordered fixed.

I wish you luck straightening it out!!
 
R

Refractometer

Well-known member
Joined
Jun 21, 2011
Messages
135
I received an empty envelope and contacted the company through Amazon after work. I have already received their reply and it really seems like they are sincerely trying to correct the problem. Here the message I received:

Hi,
We are very sorry for the inconvenience. We shipped out quite a few of these and this is the second one with the same problem. We purchased low quality envelopes accidentally (they were advertised as heavy duty, like everything these days). We should have taped the envelopes to prevent this and we acknowledge that this is our fault. We are a very small business and are losing a lot of money over this, but I will take responsibility for it 100%. I will send you a replacement set of pliers in the morning, and would be happy to offer you a partial refund of the amount you think is fair. I hope for you to be at least marginally happy with your transaction in the end. Thank you for your business.
Mark

Sounds more than fair to me. I'll give them the best feedback I can when they come through and more business in the future when an opportunity presents itself.
 
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B

Bay_City_Exige

Well-known member
Joined
Apr 29, 2011
Messages
98
Location
Bay City, MI
I also received a nice reply fomr the seller and they are going to reship me a new one. I am hopeful and expect good things. Too bad that, seemingly, 80% of us had an issue...
 
D

DerbyBob32

Member
Joined
Apr 10, 2012
Messages
11
I ordered 2. They came in a box instead of an envelope. They look new to me. No issues here.
 
C

Chadwilliam1

Well-known member
Joined
May 13, 2012
Messages
2,787
Location
Cincinnati
after reading this I looked on Sears.com and did an in store pick up for 34.40 including tax. I drive right by There on my way to work. I figured this was better than getting an empty envelope. I have been eying these for a while glad I finally bought them.
 
B

Boost Creep

Well-known member
Joined
Feb 17, 2010
Messages
1,407
Location
michigan
Chadwilliam1 said:
after reading this I looked on Sears.com and did an in store pick up for 34.40 including tax. I drive right by There on my way to work. I figured this was better than getting an empty envelope. I have been eying these for a while glad I finally bought them.
Click to expand...

did you get the notched or unnotched version? i don't think i've seen a notched at sears in store
 
K

Kaervak

Well-known member
Joined
May 12, 2010
Messages
826
Location
Cleveland, OH
For those of you that had an issue with the envelope showing up empty, who was the seller? For them to step up like that and take full responsibility by sending another set and offering a partial refund, I want to do business with a company with customer service like that.
 
A

allinon72

Well-known member
Joined
Jul 5, 2010
Messages
3,305
Location
Indianapolis
Kaervak said:
For those of you that had an issue with the envelope showing up empty, who was the seller? For them to step up like that and take full responsibility by sending another set and offering a partial refund, I want to do business with a company with customer service like that.
Click to expand...

See link in original post.
 
M

MosesMcgregor

Member
Joined
May 8, 2012
Messages
9
I received mine in a padded envelope. Looks brand new but there were no labels or Knipex packaging, just the bolt cutters. No invoice or paperwork was sent either.
 
Last edited:
A

allinon72

Well-known member
Joined
Jul 5, 2010
Messages
3,305
Location
Indianapolis
It sounds like a new small business trying to attract customers with a teaser price on Amazon and got a little over their head.

If the email above is legit, give them a chance to make it right.
 
N

Nch209

Well-known member
Joined
Dec 7, 2009
Messages
349
Location
Northern Virgina
I watched YouTube videos of this and decided to grab one, make that two! I figured my pops would like a surprise sent to him!!!!
 
J

jensputzier

Well-known member
Joined
Mar 10, 2011
Messages
468
Location
Leichlingen (near Wuppertal and Remscheid), German
MosesMcgregor said:
I received mine in a padded envelope. Looks brand new but there were no labels or Knipex packaging, just the bolt cutters. No invoice or paperwork was sent either.
Click to expand...

I am a Knipex dealer and I can confirm that not all of their products come in a box or with a label. In any case an invoice should accompany every shipment though....
 
E

elementip

Member
Joined
Jul 9, 2009
Messages
20
Location
Seattle
Mine arrived today in perfect condition, brand new without any shelf wear. The envelope was padded and reinforced with packing tape.
 
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