Legit price match at HD ?

[scooby074]

Is this a legit price match in your eyes?

Busy Bee Tools (National Retail Chain, with a local branch) is offering the Dewalt Tough System boxes on sale right now.

DWST08250 $109.00 Down from $134.99 https://www.busybeetools.com/products/toughsystem-ds450-mobile-storage-dewalt.html
DWST08203 $52.99 Down from $70.99. https://www.busybeetools.com/products/tough-system-300-tool-box-large-dewalt.html
DWST08201 $49.99 Down from $62.99 https://www.busybeetools.com/products/tough-system-150-tool-box-small-dewalt.html

Total: $211.98

Home Depot has the same items for sale.

DWST08250 $169.00 https://www.homedepot.ca/product/dewalt-toughsystem-mobile-tool-box/1001024601
DWST08203 $79.00 https://www.homedepot.ca/product/dewalt-toughsystem-latching-tool-box/1000739907
DWST08130 $69.00 https://www.homedepot.ca/product/dewalt-toughsystem-latching-tool-case/1000738594

Total: $317.00

Seems straight forward right? But there is an other complication.

Home Depot has the set on Promo where you buy 2, get the 3rd (small box) for free. HDs small box is a different SKU, but basically same. Anyways its a bonus ...

Their text for the promo is as follows.
" PROMOTIONS APPLY

Add the DEWALT ToughSystem Latching Tool Case (1000738594) to your cart and receive it for free when you purchase the DEWALT ToughSystem Mobile Tool Box (1001024601) and the DEWALT ToughSystem Latching Tool Box (1000739907). While quantities last. Limited time only. All three items must be added to cart to qualify for this offer."

My position was that HD should match the BB price for the cart (8250, $109.00) and the large box (8203, $52.99) and then apply the free small box(8130) promotion.

Customer service at HD was anything but. Usually the staff is very good. Usually the staff at CS is older. The ones working yesterday were all under 25, including the so called Head Cashier.

They tried to accuse me of "stacking cupons"??? Price match isnt a cupon. The best they were going to do was offer me $24 off the HD price lol.

After 45 minutes of going round and round, the store manager eventually showed up. Even the store manager wasnt super helpful. He argued me that all 3 items have to be the same skus... Then they tried the old "not in stock at the other store" thing..

Eventually he reluctantly gave in and I got what I consider the correct deal, but the Cart and large Box, and get a free small box, for the sale price of the Cart and Large box at Busy Bee ($161.99). To me it seems cut and dry. HD got caught with their pants down on this and didnt update their prices to match one of their major competitors.

Heck I didnt even get my 10% price match guarantee!

I usually dont waste my time on surveys, but I think I will this time. HD's performance here really dropped the ball.

 

[dscheidt]

Why didn't you just buy it at the other place?

 

[archirelic]

So the smallest case at HD was a separate SKU than what the other retailer listed.

HD currently had a promo going where you get the small case for free.

You wanted them to not only price match the other retailer, but you also still wanted in on the HD promo going on.

Seems like in the end, they took care of you to get you out the door so they wouldn't have to deal with you anymore.

Seems like you made the situation much more difficult than it needed to be and now you want to complain about it and give them a bad survey review even though in the end, you got what you wanted?

Had I been the manager, I would've told you to kick rocks.

 

[woody 73]

What he said ^^^^^

 

[WunTon]

HD did away with the extra %10 price match at the end of last year just as an fyi. Many stores will still give it because they either want your business or don't know any better but they don't have to anymore.

 

[Leaflessshadetree]

Did you ask them to match Menard's 11% rebate deal too?

Honesty I'd rather buy from the place that offers the best deal (including my time, travel and convenience).
just
If the other place had the better deal, why didn't you buy it there?

 

[scooby074]

Why didn't you just buy it at the other place?

2 reasons.

1. The HD deal was $50 better if it was applied as it should be.

2. The other store was all the way across the city, plus there was another item I needed that only HD had.

 

[scooby074]

HD did away with the extra %10 price match at the end of last year just as an fyi. Many stores will still give it because they either want your business or don't know any better but they don't have to anymore.

It still applies in Canada. In all honesty I wasn't that concerned over the 10%

Price Match and Beat by 10% for Retail Stores:
If you find a current lower price on an identical, in-stock item from a local retailer’s store or website, we will match the price and beat it by 10%.

 

[buckwheat_la]

You know I am really starting to have a hard time listening to people whine because they had a hard time trying to force a retailer to do what they want. Seems pretty simple, if all the sku numbers don't match up they have no obligation to meet/exceed the other deal. Its one thing to use their policy and hold then accountable for it, quite another to try strong arm them when the wording doesn't fit your "wants". In the end you should have worked the math down and just plain figured out if you wanted the home depot deal or the busy bee deal.

 

[2manytools]

I guarantee in the T&C of the Dewalt offer, there is verbage in reguard to not being applicable with other offers. Now that doesn't mean you won't find someone to do it, but that's not not how they intended.

And all that could be considered moot. The mgr could easily say that is the website, not store. Thats usually what they will say. Sometimes they will try to make the offer work in-store and manually do a mark-down, but offers online are not always for in-store & do not have to be honored. On top of that, your trying to combine a price match & online offer, but in-store. You would have better luck chatting online, then it's only a price match. They will have you order, then adjust afterwards if they approve it.

I worked customer service for too long, though I enjoyed it, and I would have sent you packing based off guidelines. Not cause I wouldn't havent wanted to (I love a deal), but based on guidelines.

Most stores have it so you can not double dip offers. After all, they are in the business of making money.

 

[Biscuit1979]

They should of gave you 10 percent off of what the 3 boxes cost at the other store. Which would have made you pay around 190. If you didn't want it at that price, then you could go pound sand...

 

[notlob]

So you believe you were entitled to both the price match and the free box, even though the product combination at HD was not the same as that at Busy Bee Tools?

Are you a millennial?

 

[scooby074]

Believe me, Im not a "Customer is always right" kind of person. Ive done retail. Ive done call centre! Customer is right, at most 30% of the time.

If the Terms and Conditions said that the combo cant be combined with any other offer, I would have gladly accepted that. But, I certainly couldnt find it (I looked prior to going to the store) nor could the manager.

I dont think that anyone argues that a price match was owing on the first two items are they???


I even suggested Price Match on the 2 main items than 10% ($7.91) of the difference. I would have taken the money and bought the small box next time I was at BB for $42 and be done with it.

Ive never had HD disagree with selling at the HD website price assuming the item is listed as available for "in store pickup".

 

[scooby074]

So you believe you were entitled to both the price match and the free box, even though the deal at HD was different than the deal offered at Busy Bee Tools? Are you a millennial?

Ha hardly a millennial.

The deal was price match on 2 items, at 2 competitors, same SKU. HD just happened to offer a bonus item if you bought those 2 items.

I could find nothing that said if you get the bonus, you give up your right to price match.

 

[Professional Tool User]

If the model number/SKU/deal isn't identical, I wouldn't bother. You're not acting in good faith.

 

[scooby074]

If the model number/SKU/deal isn't identical, I wouldn't bother. You're not acting in good faith.

Thats the thing,the SKUs on the items I wanted priced match are the same.

The only difference is the free promo box.

Forgetting the free box, there should be no problem getting a price match on the 2 items that are the same SKU at both stores???

 

[archirelic]

Thats the thing,the SKUs on the items I wanted priced match are the same.

The only difference is the free promo box.

Forgetting the free box, there should be no problem getting a price match on the 2 items that are the same SKU at both stores???

But yet YOU were the one that wanted more.

 

[scooby074]

But yet YOU were the one that wanted more.

Im confused. The 3rd piece was a free promotional item offered by HD if you bought the first 2 items, not something I created out of thin air.

 

[Legion Prime]

But yet YOU were the one that wanted more.

What more did he want? They had 2 boxes he wanted to purchase and in accordance with their price matching policy he wanted them to price match them. They also offered a third box to anyone who bought the first two. So far as I can tell he was indeed purchasing the first two boxes, how is it anything less than reasonable for him to want the third box they advertised as free to anyone who purchased the first two?

 

[noahwins]

I understand the frustration with Home Depot the Corporate Entity, a.k.a. Hell on Earth, but please consider the very real possibility that people will lose their jobs if you blow them up on the survey. You don't want to do that.

Just let it go, dude. Get the box at the other store.

 

[scooby074]

I understand the frustration with Home Depot the Corporate Entity, a.k.a. Hell on Earth, but please consider the very real possibility that people will lose their jobs if you blow them up on the survey. You don't want to do that.

Just let it go, dude. Get the box at the other store.

Im not the guy to throw someone specific under the bus.

Ive only ever gave one HD survey before, and that one was when someone went above and beyond.

If I did the survey, all id be mentioning was that the staff and website were unclear about price matching items that have special promo offers, thats about it.

 

[scooby074]

What more did he want? They had 2 boxes he wanted to purchase and in accordance with their price matching policy he wanted them to price match them. They also offered a third box to anyone who bought the first two. So far as I can tell he was indeed purchasing the first two boxes, how is it anything less than reasonable for him to want the third box they advertised as free to anyone who purchased the first two?

You get it!

I guess he thinks that by accepting the price match, I agree to not take them up on the promo? Or that the Promo was some how my creation? Somehow I wanted *MORE!* because Im a greedy *******? No idea what hes getting at.

All I expected them to do was do the price match and abide by their buy 2 get one free promotion.

 

[American Locomotive]

Almost every single company ever has rules about stacking promotions. Price matching is a "promotion".

Forcing them to price match, and then give you the free box is too much. It even says right on their website that free offers and bundles are not applicable for price matching. https://www.homedepot.com/c/PM_New_Lower_Price

You were being greedy, and the store manager just agreed to give you what you wanted to make you go away.

 

[Hytekrednek]

When I asked at my local Lowes about price matching, the young girl giggled, put her hand up towards me, NO, not here. I would have complained about the attitude, but her boss is even worse. I just left and gave amazon my money. One more kid acting like I am inconveniencing them by asking a question will probably make me spend the time to take the complaint to the top, that is if they even care.
The week before, I asked for help loading 15 3/4'' sheets of plywood. "Cant you just do it yourself"? is the response I got.
Home depot has been lots better for helping find stuff and load stuff. I have not asked them about price matching, but I think they will with no issues or attitude.

 

[scooby074]

Almost every single company ever has rules about stacking promotions. Price matching is a "promotion".

Forcing them to price match, and then give you the free box is too much. It even says right on their website that free offers and bundles are not applicable for price matching. https://www.homedepot.com/c/PM_New_Lower_Price

You were being greedy, and the store manager just agreed to give you what you wanted to make you go away.

I now see where the Canadian site says "Free offers excluded" after your link, great! Too bad the store manager doesnt know the site as well as you do.

That addresses the freebe.

I even offered for them to just price match the 2 items + 10% and Id buy the 3rd at a later date, from the other company. They were so focused on the bonus item that I dont think they even heard my suggestion.

 

[Legion Prime]

Almost every single company ever has rules about stacking promotions. Price matching is a "promotion".

Forcing them to price match, and then give you the free box is too much. It even says right on their website that free offers and bundles are not applicable for price matching. https://www.homedepot.com/c/PM_New_Lower_Price

You were being greedy, and the store manager just agreed to give you what you wanted to make you go away.

Actually it sounds more like the manager didn't know his own stores documentation, his loss. It's really not "forcing" them to price match if they offer it as standard policy. The manager and his staff would do a much better job if they were able to articulate their own store policy, such policies are documented for a reason. I know when I ran my store common policy was posted for staff and customers to see, no digging through handbooks or websites necessary. The guy said if they had anything to show him that they didn't combine price matching he would have left just as happy without the third box. They were unable to do so, had I been a GM that entire shift would have been scheduled for remedial training as that's what this is, a training issue. The fact that a manager was involved only makes it worse for them. As a result of poor training they sacrificed product, their fault not his.

 

[BDT/NWMN]

HD had a "deal" with a stated price for three boxes.

The other retailer had a "deal" with a stated price for two of those boxes.

The word ""free"" can be deceiving... The HD "deal" should have stated the purchase price """""""included"""""" all three boxes.

Basically; You wanted the "three box deal" for the price match on the other retailers "two box deal"

But then, You couldn't even get them to price match the other retailers 'two box deal" for two boxes?????!!!!!

Personally; I disfavor the word "free" in a sales ad..

Looks like they were totally mind blown on what they were going to do with that leftover third box

 

[scooby074]

Actually it sounds more like the manager didn't know his own stores documentation, his loss. It's really not "forcing" them to price match if they offer it as standard policy. The manager and his staff would do a much better job if they were able to articulate their own store policy, such policies are documented for a reason. I know when I ran my store common policy was posted for staff and customers to see, no digging through handbooks or websites necessary. The guy said if they had anything to show him that they didn't combine price matching he would have left just as happy without the third box. They were unable to do so, had I been a GM that entire shift would have been scheduled for remedial training as that's what this is, a training issue. The fact that a manager was involved only makes it worse for them. As a result of poor training they sacrificed product, their fault not his.

At the end of the day, thats it isnt it. The manager should have been able to cite exactly where Promotion offers were not eligible for price match, thats why he's the manager. He should know more than his subordinates.

I have no problem accepting the rules if theyre shown to me.

Burying the exclusion on a webpage is kind of deceptive too IMHO. Really the text that "This offer is not available for price match" should be spelled out in the same text as I quoted above, on the same page as the items in question.

HD is probably smart enough to know that putting these exclusions out there front and center will likely result in shoppers just going to the competition. The big thing here is that ignoring the promotion and buying all 3 items outright, HD was essentially $105 more than the competition.

 

[upgrading]

Around this area they might match Lowes.

 

[American Locomotive]

All stores have the same policies. Very few if any of them put those policies up on huge banner displays in the stores.

I would have been thrilled that HD price-matched the competition on those two other boxes. It wouldn't have even occurred to me that the "free box" offer would still be valid.

 

[tomwil]

Seeing those Canadian prices makes me glad I'm in the US.

Home Depot in US offers the DS450/DS300/DS130 combo for $149.

DS400 $25

DS150 $17.50

 

[mmb617]

I sure am glad I don't work in customer service as it would be really hard for me to remain civil with a customer who is making unreasonable demands like this.

To me it's very clear. You could reasonably expect HD to price match all 3 items, or you could pay HD's price for the 2 and get the 3rd one free, but you can't expect to have your cake and eat it too by combining the offers.

I do understand why the manager would eventually cave in to get you out of the store. I'll bet he hopes you never come back.

 

[scooby074]

Seeing those Canadian prices makes me glad I'm in the US.

Home Depot in US offers the DS450/DS300/DS130 combo for $149.

DS400 $25

DS150 $17.50

HD canada sells that combo for almost $120 more up here! before promos. We get royally hosed.

Even with the promo deal I got, HD canada still made profit on the sale.