Liftmaster 380LM Remote Light - Clearing Codes

[sbosecker]

This past weekend I replaced all the garage doors, the door openers and the existing rails in my 3-bay house garage.

The rails were replaced with a high lift setup; the new doors are 9 x 7 Mid America Vantage Series; the door openers were Liftmaster 8500 jackshaft openers.

I'll start another thread soon regarding the installation of these items and their associated accessories (example: internet gateway) but for now I have a question regarding the Liftmaster 380LM Remote Light that came with the opener.

The 380LM Remote Light is an interesting device.

In addition to being turned on by the opening of the garage door, the 380LM can "learn" to be turned on by multiple devices (example: the 895MAX 3-button remote control). All of this is done wirelessly.

My problem is that some of my 380LM remote lights have "learned" to come on when another garage door is opened. Example: when I open Door #1, Remote Light #1 & Remote Light #3 come on. Harmless but it looks stupid.

There is a "Learn" button on the 380LM Remote Light that one pushes until a LED light illuminates and then it is in the "Learn" mode. Activating a garage door then "teaches" the 380LM Remote Light to turn on when that door is opened. I think a couple of my 380LM Remote Lights have inadvertently "learned" to turn on from multiple garage door openers.

I've been searching the Liftmaster site and the internet looking for a way to "clear" the codes from my 380LM Remote Lights so I can start over with the "Learning" process. I have been unable to find any information on clearing the Remote Light.

Does anyone here know how to clear the 380LM Remote Light?

Scott

 

[sbosecker]

One of my three button remotes has locked on to multiple doors. I don't know what and it won't unprogram.

I don't have a way to help you except to leave you know I have multiples of the light that aren't he programmed. If you need some experimentation done and you have a plan just let me know.

Ducksface,

I'm not an authority on this but, regarding the 3-Button remote that opens multiple doors, I suspect you would have to "Clear" each opener and then go through the "Learning" process again with each opener to get it the 3-Button remote to function the way you want it to.

Regarding the 380LM light situation, I'll probably give Liftmaster Support a call today and see what they think of my situation.

Best regards,

Scott

 

[sbosecker]

An interesting morning.

I called Liftmaster Support at 800-528-9131 and endured the normal automated selection menu. I don't recall exactly which selection I made but, as I recall, it mentioned the MyQ devices.

After a bit of waiting I was informed by an automated voice that I could get a call-back vice sitting there on hold. I selected that option.

About 15 minutes later I got a call from Missy. I explained my recent installation and the problem with multiple remote lights coming on when a single garage door motor was activated. After explaining the situation, I asked, "How do I clear the Remote Light's memory?"

Missy replied that this was done via the 888LM MyQ Control Panel (the door opener button mounted by the door to the garage). I then pointed out that it was possible to have the Remote Light "learn" to be operated by other devices, such as a 3-Button Remote and that this was independent of the MyQ Control Panel. I also pointed out that surely one could "erase" the 3-button remote from the Remote Light's memory if one wanted to. There was a bit of silence at the other end of the phone.

I was assuming the worst - that Missy was desperately looking over her menu for a canned answer to my point. I am delighted to state that wasn't the case. Missy understood my point exactly and was looking through the documentation for the Remote Light for the answer. After a bit she mentioned that she couldn't find a reset procedure in the documentation. I replied that I couldn't either and that is why I had called.

Missy asked me to hold while she went up the tech-support food chain looking for an answer. I was on hold 10 to 15 minutes but eventually Missy returned with an answer (it should be mentioned that Missy did check back with me during that 10 to 15 minutes to let me know she was still working the problem).

Missy let me know she had been told that if one pushes the Remote Light's "Learn" button and held it for 6 seconds that the Remote Light's memory would be cleared. Missy also indicated she was writing this up because, "This procedure should be in the documentation!"

Good for Missy!

I went to each of my remote lights and pushed & held the "Learn" button. At 6 seconds the amber LED light went out but I continued to hold the button down for a total of about 15 seconds.

Now when I operated the doors, all the lights stayed out. I went through the "Learning" process for each Remote Light and now they all work properly.

Scott

 

[Chevy-SS]

Awesome posts! Thanks for this info. I have been mystified trying to sync all my 380LM lights (I have 3 of them) with my 2 garage door openers. These 380LM lights are terrific. I love being able to push the 'Light' button on any wall station and have all the lights come on or off.......

Did you happen to ask her how to adjust the time that each light stays on? I have looked through all the paperwork that I have and cannot find the procedure, yet I know it is possible. I saw it somewhere...............

 

[RCman]

Awesome posts! Thanks for this info. I have been mystified trying to sync all my 380LM lights (I have 3 of them) with my 2 garage door openers. These 380LM lights are terrific. I love being able to push the 'Light' button on any wall station and have all the lights come on or off.......

Did you happen to ask her how to adjust the time that each light stays on? I have looked through all the paperwork that I have and cannot find the procedure, yet I know it is possible. I saw it somewhere...............

See page 22 here: http://www.liftmaster.com/CatalogResourcesV3/en-us/shared/files/tucmanuals/114A3399.pdf
At least that is what works on my units.

 

[ebmiller88]

Sbosecker, thanks for the write up. I fat fingered one of my buttons such that when one of my two 8500s actuated, both lights came on. Now I can fix it. Thank you Sir.

Ed

 

[sbosecker]

Sbosecker, thanks for the write up. I fat fingered one of my buttons such that when one of my two 8500s actuated, both lights came on. Now I can fix it. Thank you Sir.

Ed

Ed,

That was the idea. Glad to hear it helped you.

Best regards,

Scott

 

[Chevy-SS]

See page 22 here: http://www.liftmaster.com/CatalogResourcesV3/en-us/shared/files/tucmanuals/114A3399.pdf
At least that is what works on my units.

Thanks very much, that is exactly the info I was looking for. Much appreciated.

 

[wssix99]

A+++ Thanks for the write-up. This has saved me from the problem late on a Friday night.

Countless lives have, no doubt, been spared from impending rampage I would have unleashed on the world. (As I would have waited in frustration for Monday to roll around to call support.)

 

[Bsj04]

I'll be fixing mine tomorrow also. It bugs the **** out of me that one light comes on with one opener and both come on with the other opener.

 

[gordopost]

Sbosecker, thank you so much. I have had the same problem for so long and your post is the first piece of viable help.

Do I have this correct? There is a learn button and LED on the side of the light. Pressing and holding 6-10 sec clears the memory of that specific light. Then pressing the learn button again, and the LED lights up, the unit will associate itself with whatever garage door opener is activated next.

Question: Is it necessary to also activate the red learn button on the wall control panel of the opener you want to associate to at the same time as the learn button is pressed on the wall light? Or will the wall light, in learn mode, automatically find and associate the next operating opening without its red learn function activated?

To continue, this can learning can be done multiple times, so that a "cross learning" takes place. e.g., to turn on the specific light with different openers. And/or the same opener can learn to turn on multiple lights. Assuming of course all the equipment is compatible in the first place.

 

[langss]

I just recently had new doors and openers installed and since the Garage is a work in progress, I have not even put bulbs in the lights. I need to move one of the lights, because the "Installers" didn't see fit to ask where I might like it installed. Thanks for posting this information.

 

[PhantomEB]

I didn't even bother with putting lights off the door opener, my outside light is bright enough to let me get thru the garage with no issues. I rather have a motion sensed LED strip on a switch, that's gonna be mounted under the cabinets. Cleaner and less hassle.

 

[sbosecker]

Sbosecker, thank you so much. I have had the same problem for so long and your post is the first piece of viable help.

Do I have this correct? There is a learn button and LED on the side of the light. Pressing and holding 6-10 sec clears the memory of that specific light. Then pressing the learn button again, and the LED lights up, the unit will associate itself with whatever garage door opener is activated next.

Question: Is it necessary to also activate the red learn button on the wall control panel of the opener you want to associate to at the same time as the learn button is pressed on the wall light? Or will the wall light, in learn mode, automatically find and associate the next operating opening without its red learn function activated?

To continue, this can learning can be done multiple times, so that a "cross learning" takes place. e.g., to turn on the specific light with different openers. And/or the same opener can learn to turn on multiple lights. Assuming of course all the equipment is compatible in the first place.

gordopost,

I am about 500 miles from my home visiting my folks so my Liftmaster documentation isn't at hand. That coupled with the fact that was 2 years ago makes any answer I give suspect.

However, my best recollection is that, after I had erased the light's memory, I just followed whatever documentation there was in the included instructions to have the light "learn" to be associated with the device you wanted to associate it with.

Best regards,

Scott

 

[sbosecker]

I just recently had new doors and openers installed and since the Garage is a work in progress, I have not even put bulbs in the lights. I need to move one of the lights, because the "Installers" didn't see fit to ask where I might like it installed. Thanks for posting this information.

langss,

Glad to be of help!

Best regards,

Scott

 

[Rob1972]

Another thankful garage guy with lights that were so screwed up from trying to coordinate four doors/openers. For the last 8 years I've had them unplugged and hanging from the ceiling. I had to replace a circuit board in one of the openers yesterday, and that led to using Google to find an answer on the 380lm, and it sent me to this forum. Gold! All lights working after the undocumented 'reset' and reassociating with each opener. I am so thankful I registered and look forward to returning the helpful favor!

Rob