In my business we have Crown Lift Trucks. We use the Crown Service Center and an independant repair company depending on the issue and how fast either can come.
We had to replace the drive wheel and the joystick about a month ago, so I called Crown in. George our tech is a great guy. We have gotten to know him over the years.
I called today to discuss the bill I recieved which was not anyting close to what I was quoted. In writing and signed. I got a call from the service advisor and it was corrected. He went on to tell me that George left to go to a bus company. It is so hard to find a competant mechanic and I hate having to break in or learn to trust another guy.-But I have no choice.
What I leared was that he got a small bump in $ and bennies, is now off the road (working in a shop), and the big one..................he no longer has to provide his own tools (or gets an allowance-not exactly how it works for sure). is this a new trend? I never thought (before I found this place) that it would be a big deal. But with all the hoopla on Snap on and tool truck prices it could amount to alot of $ for sure. When and if he leaves-does he keep the tools? Just curious. Great way to induce help to work for you I guess.
Dam, I miss George already. Great Mechanic and I cannot recall and re-work on things he fixed. I trusted that if he said we need it, we need it. Back to square 1 for me.
We had to replace the drive wheel and the joystick about a month ago, so I called Crown in. George our tech is a great guy. We have gotten to know him over the years.
I called today to discuss the bill I recieved which was not anyting close to what I was quoted. In writing and signed. I got a call from the service advisor and it was corrected. He went on to tell me that George left to go to a bus company. It is so hard to find a competant mechanic and I hate having to break in or learn to trust another guy.-But I have no choice.
What I leared was that he got a small bump in $ and bennies, is now off the road (working in a shop), and the big one..................he no longer has to provide his own tools (or gets an allowance-not exactly how it works for sure). is this a new trend? I never thought (before I found this place) that it would be a big deal. But with all the hoopla on Snap on and tool truck prices it could amount to alot of $ for sure. When and if he leaves-does he keep the tools? Just curious. Great way to induce help to work for you I guess.
Dam, I miss George already. Great Mechanic and I cannot recall and re-work on things he fixed. I trusted that if he said we need it, we need it. Back to square 1 for me.
