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Lowe's Clearance Thread 2015

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Z

Zippercat

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11 oz. Liquid Nails Heavy Duty at $.50 at N. Nashville Lowes on Dickerson Pike. On end cap in Lumber, near special order desk. Sign said $2.52 but rang up 50 cents. Had about 60 left.
 
T

tjpavlov

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coralnut said:
^^^ THIS!!!

Like I said, ECS will bend over backwards to help you. All you have to do is let them know that there's a problem and provide appropriate documentation. BTW, glad to see that you got the $200 gift card after our email exchange. :thumbup:

If anyone is having problems with orders getting cancelled for no good reason, do call them. I recently did an experiment to prove that the "web inventory is not real time" excuse and the "are counts are always off by 1" excuse are bogus.

I can place 10 orders for an item at full retail, and when there's only 1 in stock every store will fill it. But if the price is at 15% of retail and there's only 1 in stock, I can place 10 orders at 10 different stores and not one store will fill it -- every time the order gets cancelled.

What's the difference? When all of the stores show 1 non-stock item in inventory, the employees will divert the item to their hands by cancelling the order EVERY TIME that the price is at 15% of the retail price, but won't do that when the item is expensive. Coincidence? I think not.

This kind of problem is not visible to Lowes Corporate, because of the way store employees are playing the game. Lowes Corporate doesn't know that your orders are getting cancelled inappropriately if you don't notify them. They can't do anything to fix these kinds of problems unless they get reports of these types of occurrences. And if they receive reports of these types of occurrences, they WILL contact the store management to investigate them. If you see this happening to you, collect proof and call ECS. Seriously. Lowes Corporate is interested in hearing about these problems and stopping them, but they can't do anything if they don't know about them.

More people need to call them so that they will understand how pervasive of a problem this really is. Then they might have some incentive to change the way the stores handle order cancellation instead of allowing anyone who may have a conflict of interest cancel your order.
Click to expand...

After having about three orders in a row for stuff that I had seen in the store cancelled, I finally emailed corporate using an address I found on their website. I wrote that I felt the manager was cancelling orders if the prices were too low. They responded by telling me that they would have the manager call me. She called and left voicemails about three times, telling me that she wanted to talk about my email.

If my complaint was that the manager was screwing us, why would they send me back to the manager?
 
0

06GMC5.3L

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Still haven't gotten my coupons. Need to call back I guess...


Sent from my iPhone using Tapatalk.
 
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nyy845

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what an upgrade, it's going to be great not waiting for the air to re-fill!
 

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itswood

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coralnut said:
Don't be surprised when unsubstantiated cases aren't handled the same way that substantiated cases are handled. As you might expect the outcomes will be decidedly different.
Click to expand...

Can you elaborate on what you mean by "substantiated"?

I placed an order for a store 20 miles away. Said they had FIFTEEN in stock, I ordered just ten. After placing my order I confirm the inventory is now at 5.

I got a call 30 min later stating that they don't have any of them...

I check the inventory and sure enough it's down to ZERO.

Since I wasn't at the store, how can I substantiate anything?
 
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Spn1025

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And... UPS shipped the replacement handle and depth gauge for my Dewalt rotary hammer to the wrong address. Another hour on the phone with UPS and probably another week+ to wait for another one to be sent
 
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P_856

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I was at my local lowes today they took out the clearance section in tool world. Only a few scattered tools on clearence here and there in the pegs but no great deals.
 
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coralnut

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Spn1025 said:
And... UPS shipped the replacement handle and depth gauge for my Dewalt rotary hammer to the wrong address. Another hour on the phone with UPS and probably another week+ to wait for another one to be sent
Click to expand...
BTDT. Those guys at FedEX are just as bad -- they can't tell the difference between "N" for North and "S" for South on my street address.

I can't tell you how many times I've had stuff delivered to the guy on the other side of town, or received stuff that was supposed to go to his house. Last time this happened I had to spend several hours on the phone with FedEx, and they continued to claim that it was not their fault. Bottom line: somebody at FedEx has a job of taking a hand-addressed label on a package and typing it into their system. From that point on FedEx ignores the original label and relies solely upon the address that is input into the system, not what the package's original label says on it. Basically it took hours of research to establish that some lame-*** typist at the FedEx depot in Texas continually screws up my address and causes packages to go to the wrong place.
 
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itswood

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coralnut said:
It isn't complicated. You're making claims and you say you've got proof. If you've got proof of your claims just send it to them.
Click to expand...

Maybe it's not complicated and you're just not explaining what you mean by "proof"...

Short of "I know for a fact it was in stock when I ordered it"...I don't see what proof any one could provide?

You took the time to write the word "substantiated" 3 times. Can you take the time to explain what that means. Us slower folks would really appreciate it :bowdown:

And before another caustic reply, let me just say I'm not trying to be difficult and I appreciate any thoughtful response you can provide. It will help me determine if I should even bother contacting corporate.
 
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Spn1025

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coralnut said:
BTDT. Those guys at FedEX are just as bad -- they can't tell the difference between "N" for North and "S" for South on my street address.

I can't tell you how many times I've had stuff delivered to the guy on the other side of town, or received stuff that was supposed to go to his house. Last time this happened I had to spend several hours on the phone with FedEx, and they continued to claim that it was not their fault. Bottom line: somebody at FedEx has a job of taking a hand-addressed label on a package and typing it into their system. From that point on FedEx ignores the original label and relies solely upon the address that is input into the system, not what the package's original label says on it. Basically it took hours of research to establish that some lame-*** typist at the FedEx depot in Texas continually screws up my address and causes packages to go to the wrong place.
Click to expand...

I have a regular house on a regular street. They said it was "left at my back door" then something about "apartment K". Couldn't really understand him because he sounded like he was from India, but I replied "I don't live in a ****** apartment. You just read me my address. Do you see an apartment number??" Claim submitted. "Under investigation" as they put it. Meanwhile, emailed Dewalt about it.
 
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rednotch

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P_856 said:
I was at my local lowes today they took out the clearance section in tool world. Only a few scattered tools on clearence here and there in the pegs but no great deals.
Click to expand...

same here, went to one of my local stores since I am working on getting them to do a store to store order on the compressor since I've had no luck getting them to hold one for me, so I had some time to kill. Btw Dewalt will be at the Deptford nj store on the 13th from 10-2 for any of the south NJ guys.

All the clearance items where in a cart, I guess making room for black Friday stuff. But all the good stuff was gone, just some over priced xtreme access tools left.
 
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bonnfamily

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Spn1025 said:
I have a regular house on a regular street. They said it was "left at my back door" then something about "apartment K". Couldn't really understand him because he sounded like he was from India, but I replied "I don't live in a ****** apartment. You just read me my address. Do you see an apartment number??" Claim submitted. "Under investigation" as they put it. Meanwhile, emailed Dewalt about it.
Click to expand...
If the system that they use in your address is the same as the one here it will show that the driver was in the wrong place. I'm a package car driver for ups and can say that for every delivery there are three gps points. Where the truck was parked, where you were when you scanned the package and where you where when "completed". Not that it helps you get the parts any faster. Hope they find it or pay the claim quickly.
 
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Spn1025

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zeekh said:
I goy a call they weren't in stock. I only ordered 1
Click to expand...

shipping or store pickup? if you ordered for shipping, you should be getting it. if it was store pickup, the employee more than likely doesn't want to fill your order (lazy, or keep it for himself, or they really can't find it).

ordering items for shipping doesn't always come from the store that you're logged in to. I was logged in to Seabrook, NH when I ordered my flooring nailer and 2 pin nailers.

The flooring nailer is coming from Madera, CA.
Originally it said one of the pin nailers was coming from N.Windham, ME and the other was coming from Conway, NH. Somehow that changed, and they ended up getting shipped from Quincy, MA.

I'm pretty sure that orders for shipping keep getting bounced around from store to store that have the item at or lower than the price you ordered for. If no stores are found, the order gets cancelled. In other words, if you ordered something for $5, the order wouldn't get sent to a store that lists it for $10.

I paid $25 for the flooring nailer. One of the notices I got said the nailer shipped from CA was listed at $22 and change.

Only problem with shipping is you need $45+ for free shipping
 
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drwheels

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Spn1025 said:
shipping or store pickup? if you ordered for shipping, you should be getting it. if it was store pickup, the employee more than likely doesn't want to fill your order (lazy, or keep it for himself, or they really can't find it).

ordering items for shipping doesn't always come from the store that you're logged in to. I was logged in to Seabrook, NH when I ordered my flooring nailer and 2 pin nailers.

The flooring nailer is coming from Madera, CA.
Originally it said one of the pin nailers was coming from N.Windham, ME and the other was coming from Conway, NH. Somehow that changed, and they ended up getting shipped from Quincy, MA.

I'm pretty sure that orders for shipping keep getting bounced around from store to store that have the item at or lower than the price you ordered for. If no stores are found, the order gets cancelled. In other words, if you ordered something for $5, the order wouldn't get sent to a store that lists it for $10.

I paid $25 for the flooring nailer. One of the notices I got said the nailer shipped from CA was listed at $22 and change.

Only problem with shipping is you need $45+ for free shipping
Click to expand...
They have quite a system don't they.
 
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chrisexv6

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Dont know if its been posted before:

http://www.lowes.com/pd_629899-353-98021_?productId=50273379

Skil 21-Pack Gold Oxide Twist Drill Bit Set
Item #: 629899 | Model #: 98021

$9.98 in my local stores

Interesting thing about this set is that it was being cleared out a while ago (my purchase history shows March) and I was lucky to find 1 left. Now all my local stores show 20+ in stock even at the 9.98 price.
 
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Spn1025

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DEWALT Drill/Drive Set with Contractor Bag
Item #: 752219 | Model #: DWA2LOBAG80
$22.98 New Lower Price
Was: $39.98
Save 43%
http://www.lowes.com/pd_752219-7999...99957911&Ns=p_product_price|1&pl=1&Ntt=dewalt

shows tons in stock all around (47 at my local store). I'm guessing this is just a Black Friday special.

btw that's illegal in NH to list it as a "new lower price" when they have never sold it at the original price, according to the NH Consumer Protection Act
Section 358-A:2,
358-A:2 Acts Unlawful. – It shall be unlawful for any person to use any unfair method of competition or any unfair or deceptive act or practice in the conduct of any trade or commerce within this state. Such unfair method of competition or unfair or deceptive act or practice shall include, but is not limited to, the following:
XI. Making false or misleading statements of fact concerning the reasons for, existence of, or amounts of price reductions;
http://www.gencourt.state.nh.us/rsa/html/xxxi/358-a/358-a-mrg.htm

unfortunately, I don't think it applies to the website, since the website isn't hosted in NH.
 
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JR4815D2

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Found 2 Pneumatic Nailer available per their online system for $5.79, placed the order. 10 mins later, I got a cancel phone call. Called Corporate office, she was able to look at their store inventory. Sold one out of two between the time my order was cancel and the phone call to corporate office. Tells me there is one more available. I was able to give her the name of the person who pulled my order. She talked to him.
 
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Spn1025

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JR4815D2 said:
Found 2 Pneumatic Nailer available per their online system for $5.79, placed the order. 10 mins later, I got a cancel phone call. Called Corporate office, she was able to look at their store inventory. Sold one out of two between the time my order was cancel and the phone call to corporate office. Tells me there is one more available. I was able to give her the name of the person who pulled my order. She talked to him.
Click to expand...

aka employee noticed the price and wanted one
 
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drecu4x4

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Just ordered 26 tubes of caulking and just got the cancellation phone call. Number 65811

Sent from my SM-N910V using Tapatalk
 
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cagullett1

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JR4815D2 said:
Found 2 Pneumatic Nailer available per their online system for $5.79, placed the order. 10 mins later, I got a cancel phone call. Called Corporate office, she was able to look at their store inventory. Sold one out of two between the time my order was cancel and the phone call to corporate office. Tells me there is one more available. I was able to give her the name of the person who pulled my order. She talked to him.
Click to expand...

drecu4x4 said:
Just ordered 26 tubes of caulking and just got the cancellation phone call. Number 65811

Sent from my SM-N910V using Tapatalk
Click to expand...

I'm going to have to call their corporate office as well. I ordered 5 tubes of caulk (system said they had 10). Got a phone call telling me they didn't have any, and then about 2 minutes later their inventory went back to 10 (since my order was cancelled). 30 minutes later I checked on the store again... sure enough they had 0. How convenient.
 
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Spn1025

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Spn1025 said:
Hitachi 18 volt sales:

Hitachi 18-Volt 6-1/2-in Cordless Circular Saw with Brake
Item #: 672817 | Model #: C18DGLP4
$59.00
Was: $89.00
Save 33%
http://www.lowes.com/pd_672817-6770...0431760&Ns=p_product_price|1&pl=1&Ntt=hitachi

Hitachi 18-Volt Variable Speed Cordless Reciprocating Saw (Bare Tool)
Item #: 672818 | Model #: CR18DGLP4
$59.00
Was: $89.00
Save 33%
http://www.lowes.com/pd_672818-6770...0431762&Ns=p_product_price|1&pl=1&Ntt=hitachi

Hitachi 18-Volt Variable Speed Keyless Cordless Jigsaw (Bare Tool)
Item #: 672819 | Model #: CJ18DGLP4
$59.00
Was: $89.00
Save 33%
http://www.lowes.com/pd_672819-6770...0431764&Ns=p_product_price|1&pl=1&Ntt=hitachi

Hitachi 4.5-in 18-Volt Cordless Angle Grinder
Item #: 367046 | Model #: G18DSLP4
$59.00
Was: $89.00
Save 33%
http://www.lowes.com/pd_367046-6770...0432344&Ns=p_product_price|1&pl=1&Ntt=hitachi
Click to expand...

Hitachi 2-Pack 18-Volt 3.0-Amp Hours Lithium Power Tool Batteries
Item #: 757483 | Model #: 339336
$99.00 New Lower Price
Was: $149.00
Save 34%
http://www.lowes.com/pd_757483-6770...9946324&Ns=p_product_price|1&pl=1&Ntt=hitachi
 
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drecu4x4

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Another order for pipe wrenches and pin nailer cancelled, multiple quantities available online, different store.

Sent from my SM-N910V using Tapatalk
 
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brimorga

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Bay Area, Ca
Spn1025 said:
Hitachi 2-Pack 18-Volt 3.0-Amp Hours Lithium Power Tool Batteries
Item #: 757483 | Model #: 339336
$99.00 New Lower Price
Was: $149.00
Save 34%
http://www.lowes.com/pd_757483-6770...9946324&Ns=p_product_price|1&pl=1&Ntt=hitachi
Click to expand...

Some hot deals! Unfortunately I have the older post style battery. I wish they would have a closeout on these, I'm surprised they have not since they don't sell this kind of tool anymore.

http://www.lowes.com/pd_183909-67702-326241___?productId=50316001&pl=1&Ntt=hitachi+18-volt+battery
 
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