Lowes Warranty

[bresybres02]

Anyone ever deal with Kobalt lifetime guarantee? Snapped a couple of ratchets when i couldn't find my breaker bar to use. Is it just walk in and walk out. Not looking to start a debate or get roasted about owning Kobalt ratchets. Single full time Dad and I'll take Kobalt over husky any day

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[Erampu]

There have been lots of discussions about the lifetime guarantees. The results have been mixed. Some have excellent luck, others get a hassle.

 

[Jeremy77]

I’ve had it both ways. Broke the jaw on a pipe wrench a few years ago. Walked into customer service and was told to get another off the shelf and was out the door, no hassle. On another occasion, went in with a 12” adjustable that exploded. It didn’t have an item number on the tool due to being part of a 3 wrench set. Was told that I’d have to bring all 3 wrenches in and exchange for the entire set. I left and tossed it in the trash outside the exit. Wasn’t worth arguing over a $12 tool.

 

[FigureItOut]

Not looking to start a debate............Kobalt over husky any day

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Then why not just ask your question about Kobalt, without the earnest declaration of your preference over Husky?

 

[Fly YX]

Just like Home Depot's husky brand it's supposed to be a hassle-free return. I guess it all depends if the person at returns is having a good day or not.

 

[Fly YX]

Come to think of it the only stuff that I've ever had to return has been the newer stuff Kobalt and Husky. Luckily most of it's from the 90s When It Was Made in the USA. And not have had problems with them.

 

[crewchief888]

the only kobalt tool ive had to replace has been a long 1/2"dr flexhead QR ratchet.

ive broken 2 of them in the past couple years. 1st lowes i stopped at didnt have one in stock, another lowes had one, walk in, walk out, no problems

 

[unslow1]

There have been lots of discussions about the lifetime guarantees. The results have been mixed. Some have excellent luck, others get a hassle.

I've had it both ways in the same Lowe's. I really think it's luck of the draw.

 

[Dirtydan69]

I’ve had no questions asked at the depot. They just replace it. At Lowes i warranteed a 10” kobalt miter saw. Had my contractor rep do it. It was a bit of paperwork but pretty easy.

 

[mudflap]

They are the same as Home Depot/Husky....They will refund the price of the item onto a store gift card..you can use that to re purchase the item..If you dont have a receipt, they will scan your license..Not sure why they do that..? But thats how it works around here..may be different where your at.

 

[Fly YX]

They are the same as Home Depot/Husky....They will refund the price of the item onto a store gift card..you can use that to re purchase the item..If you dont have a receipt, they will scan your license..Not sure why they do that..? But thats how it works around here..may be different where your at.

I worked at HD when I was going to college. They started doing the Id thing in the early 2000s. If you have too many returns without a receipt at a given time it will flag you in the computer.

 

[FigureItOut]

Don't let them scan your ID on a warranty return. You'll end up getting flagged in the system, which is not store specific, but works much like a credit score or a ChexSystems report.

Google "the retail equation"

 

[bresybres02]

I went with my usual tactics when returning something and waited until a late night weekday when a younger girl was behind the counter and had my 8yr old in tow. Took all 3 wrenches back no questions asked, no info or ID needed and even replaced a wrench they no longer manufactures with a better model. Although I dont think my tactics would have mattered all that much. Love Kobalt wrenches and sockets

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[bcradio]

Anyone ever deal with Kobalt lifetime guarantee? Snapped a couple of ratchets when i couldn't find my breaker bar to use. Is it just walk in and walk out. Not looking to start a debate or get roasted about owning Kobalt ratchets. Single full time Dad and I'll take Kobalt over husky any day

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I went with my usual tactics when returning something and waited until a late night weekday when a younger girl was behind the counter and had my 8yr old in tow. Took all 3 wrenches back no questions asked, no info or ID needed and even replaced a wrench they no longer manufactures with a better model. Although I dont think my tactics would have mattered all that much. Love Kobalt wrenches and sockets

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You sly dude you

You know how to work it.

Glad you got it taken care of.

 

[kmacht]

If you broke three ratchets tying to use them as a breaker bar, maybe the problem wasn't with the ratchet....

 

[mowkep]

We had to return the blue coiled airhoses a couple of times. The fittings kept popping off. Last time was a little bit of a hassle because they didn't have them in stock. Must've been because of the fitting problem. They gave me a standard hose instead

 

[nes999]

My wife worked at Lowe's for a bit when she was in college. As a result she bought me a fair amount of kobalt. I replaced 1 ratchet. The counter person took my ratchet, went to the shelf grabbed an identical one, brought it to me, and I left. No questions, no paperwork.



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[mfewtrail]

Your warranty experience is going to vary depending on which store you visit. I've had some grab a replacement for me or tell me to do that and come back to the return desk. I think I've only returned two things and on one of those I was told they couldn't swap it without a receipt. This was quite a few years ago, so I don't know what would happen if I tried to warranty something today. Pretty much identical experience with Home Depot and Husky as well.

I suggest everyone take a picture of your tool receipts or print your online tool orders to image format shortly after a purchase so that your warranty will be honored should you need it. A lot of those paper receipts will fade over time and become useless. I have all my tool receipts organized into a tool folder, then a secondary folder for lifetime warrantied items. Everything is labeled by name and place it came from. I probably spent a good 3-4hrs on that, but it's well worth it when needed as it literally takes a second or two to find what I'm looking for. Aside from warranty purposes, having all those receipts for insurance purposes is another benefit of keeping up with them if you're the victim of a theft, fire, natural disaster, etc.

 

[EOC_Jason]

With lowes I just make sure anything worthwile is added to MyLowes account so it's stored in their system...

As for Kobalt returns, that really varies by area / person working the returns desk...

My neighbor bought a Kobalt set and literally 2 out of the 3 ratchets in the package unused would not function. Even after I tried oiling them they still wouldn't ratchet properly. He exchanged them no problem at the store.

I do find it somewhat funny you see those posters all along the tool section saying "No Hassle Lifetime Guarantee", yet people still say they are getting refused on exchanges...

.

 

[JohnDeere1]

Just need your ID I've warrantied a ratchet a 3/8 and all they had was one 3/8 the 18" they let me have it and ive yet to use it i doubt I ever will the last 72t broke quickly. Was easy I've also warrantied a T8 Tory bit they just gave me cash and I had to go buy the new one easy enough I think under $20 they will or can give cash if you were unhappy with the product you can walk.

 

[scubadoober]

They can pull up your purchase with the card you paid with, or the phone number you gave them during checkout. Now if you are one of those black helicopter pay cash and chastise the cashier for asking your number types then returns get a little tricky. It's not to say they won't do it, but without an item number they have no way to pull it up in the system. It used to purge after six years IIRC,but with My Lowes I think it stays indefinitely.