Mac,Snap-on and Matco

[nick.koehler6]

Hi guys, I have several tools handed down from my family that are Mac/snap-on mostly and some matco tools. There are some that are broken. To get a new tool do I need to show proof of purchase? I wouldn't think that I would due to the fact that they are truck tools not Craftsman tools.

 

[RedneckWelder]

Really depends on your dealer. Doesn't hurt to try...

And if you can't get a dealer to trade it then try getting in touch with the company.

Remember for the dealer to warranty a tool he's giving you something out of his inventory but he won't get that replacement until the company swaps his warranty turn ins out. And if they deny the warranty, then he's out the item he gave you in replacement.

 

[nick.koehler6]

Really depends on your dealer. Doesn't hurt to try...

And if you can't get a dealer to trade it then try getting in touch with the company.

Damn, Okay. My Grand Father payed good money for these tools(Back in the day) I wouldn't mind having them fixed/replaced

 

[mikemile91]

no they should do returns on broken stuff you'll be ok, lucky you getting top shelf tools 4 free!!!!

 

[nick.koehler6]

no they should do returns on broken stuff you'll be ok, lucky you getting top shelf tools 4 free!!!!

Right! Thanks man, I just didn't want to look like an idiot if I find a truck for the tools. How would I go about finding a truck/talking to the dealer?

 

[Red_Bull]

Call the customer service. Ive had snap on tools mailed to me and they send a return sticker to send the broken ones back. Just tell them you dont have access to a truck.

 

[RedneckWelder]

Keep your eyes peeled for the trucks. Stop and talk to local shops to see if they got a guy of the brands you are looking for stopping at their shop.

Snap On has a contact form to get in touch with a dealer. Dunno if it will net you any success but try.

Personally the first thing I'd do is stop at shops and ask them about the tool truck schedules...

Also if the guy warranties it for you think about doing some business with him, ya know? Throw him a bone for helping you out.

 

[Eric Nordstrom]

Snap on is really good about replacing through the mail-they pay return postage-if they want the tool back. Mac and Matco -YOU pay postage, Mac takes the longest to get tools back.


Eric

 

[nick.koehler6]

Keep your eyes peeled for the trucks. Stop and talk to local shops to see if they got a guy of the brands you are looking for stopping at their shop.

Snap On has a contact form to get in touch with a dealer. Dunno if it will net you any success but try.

Personally the first thing I'd do is stop at shops and ask them about the tool truck schedules...

Also if the guy warranties it for you think about doing some business with him, ya know? Throw him a bone for helping you out.

I see the Snap-on and Matco tool truck a few times a month..Never know where it is going though. Will have to find out. Thanks Everyone! Once again, Garage Journal saves the day!

 

[AndrewV]

Mac replaced my fathers ratchet in 8 days, not weeks.
Old ratchet from when he was a jet tech in vietnam, just sent him a new one, said throw out the old one.

The big 3 of tools want your buisness, and want to keep you happy. Call customer support, and tell them you stuff is broke, and they'll send you either a rebuild kit, a new tool, or charge ypu for the replacement if it didn't meet the guidlines of the warranty.

 

[atwageman]

I've mailed tools to MAC, and in less than 10 business days a new replacement was delivered. Same with Snap On. Maybe I'm just lucky.

I scored some Cornwell tools recently that had seen their better days. My Cornwell dealer gladly warrantied everything without me really asking. Then again I throw him a bone on a regular basis.

 

[gagreen]

Do not hop on a random truck with a bag of warranties without buying something. Trucks are independently owned and the tools on that truck are on the drivers credit, he is down money and inventory while he waits on replacements.

You can find a truck and ask, but don't expect them to be accommodating, especially if you have no intention of doing business with them. You're off route, I'd go through corporate channels rather than dumping a load of broken tools you did not buy on a driver.

Snap on is only warranties to the original purchaser according to the fine print. I asked my driver about it and he said it was to prevent garage sale Gus from bringing a bucket of broken tools on a truck and walking off with a couple grand in inventory.

Ymmv

 

[Brad54]

I've had nothing but FANTASTIC experiences with the snap-on customer service people at their corporate office. You can find the number on their website.
They ladies answering the phone are courteous, friendly, and do everything they can to make it easy for you.
I'll buy from the local truck if I need something really specific and happen to see him on his route, but I'll go to the phone every time for warranty stuff.
They warrantied some old tools my dad had that had; chrome peeling, screwdriver tips were shot, sockets stripped out; no worries at all.

-Brad

 

[1950mercury]

Your best bet is mail them in or have a friend that does business with trucks trade them in. Ive never had luck with a random driver with only 1 tool let alone several. And dpnt let them know you didnt buy them they will not warranty them

 

[gagreen]

I've had nothing but FANTASTIC experiences with the snap-on customer service people at their corporate office. You can find the number on their website.
They ladies answering the phone are courteous, friendly, and do everything they can to make it easy for you.
I'll buy from the local truck if I need something really specific and happen to see him on his route, but I'll go to the phone every time for warranty stuff.
They warrantied some old tools my dad had that had; chrome peeling, screwdriver tips were shot, sockets stripped out; no worries at all.

-Brad

This. The fine print on the warranty is in place to save drivers the burden of mass warranties corporate will take care of you.