Those numbers would explain a good part of this. Mac has good products; so I am curious as to why there are not more Dealers selling them? Is Mac corporate tough to deal with?
i'd always heard that MAC corporate was the toughest to "deal" with...
for me both mac and matco, many times, did have the specialty tools i was looking for, most of my money went to SO. for many years theres was no problem finding a SO dealer and all 3 i had were great to deal with.
that is, until i moved 1200 miles...
seems like all 3 have been "off" mac and matco have literally disappeared from our shop's area, SO has been off and on with 5 or 6 different dealers over the past 20 years.
according to co-workers the current SO guy has been great to deal with, ive only seen him a couple times in the past 3 years. (i'm a field mechanic, very seldom around the shop at all)
i do any warranty replacement stuff through SO corporate, ive been just simply replacing broken matco/mac stuff with another brand. last time i needed a matco warranty replacement, (through corporate) it took 3 weeks. i purchased a replacement socket from SO ( because i HAD to have it to complete a repair) and had it at my door in 3 days...
