MAC tools ratchet.

[gofaster_940]

Hows things, I have a Mac VR10PA 1/2" ratchet here that after years of use has spat out the direction selector mechanism and one of the holes for the face plate retaining screws has been damaged(not sure how) as theres no Mac dealers here in Ireland any more I'm just wondering what my warranty options are, I tried e-mailing Mac USA and Mac UK and got no reply from either, any suggestions

 

[K5blazer83]

I would look for a toll free number and try emailing them again. Persistence wins in the end.

 

[4x4gearhead]

I would just go buy another ratchet from facom or whoever you guys have over there seeing how theyre just going to send you some chinese pos to replace it.

 

[Altec]

K5, and Ben have the right idea. Call, or just go with something you can easily warranty.

 

[gofaster_940]

I would just go buy another ratchet from facom or whoever you guys have over there seeing how theyre just going to send you some chinese pos to replace it.

I have a Facom ratchet and a Snap-On ratchet that I bought today but seeing as there's life time warranty on the Mac one I might as well get it repaired/replaced.

Is the later Mac stuff bad ??

 

[nato]

I have a Facom ratchet and a Snap-On ratchet that I bought today but seeing as there's life time warranty on the Mac one I might as well get it repaired/replaced.

Is the later Mac stuff bad ??

Ooooohhhhh boy......

YES....it is very much so...all the newer round head fine tooth's are Facom. This should be a good thing, BUT, I've only owned two of them (1/4" & 3/8") and consistently had binding issues with them both (Ebay took care of that for me)

 

[4x4gearhead]

I have a Facom ratchet and a Snap-On ratchet that I bought today but seeing as there's life time warranty on the Mac one I might as well get it repaired/replaced.

Is the later Mac stuff bad ??

A lot of new mac stuff is like the chinese stanley stuff you buy at wal-mart, I only had one experience with a facom ratchet and it functioned well but the bolt for the selector would keep coming apart, even with loctite. Im sure this was just a fluke as I know that facom generally makes a quality product.

 

[NinetyTwoFifty]

His ratchet would be replaced with a USA made one.

 

[4x4gearhead]

His ratchet would be replaced with a USA made one.

Not to start an argument but how would you know? I remember mrholeshots posts on this, and recently a coworker had the same thing happen with a taiwan replacement ratchet.

 

[Hiball]

His ratchet would be replaced with a USA made one.

Agreed... Mac still produces the pear heads as far as I know.

 

[billymade]

Hopefully, this contact info should help; I would CALL, talking to a human is always better!

http://www.mactools.co.uk/contact

or

Europe
Stanley Europe Logistics Centre
Gowerton Road
Brackmills Industrial Estate
Northampton NN4 7BW
Phone: 44(0)160 478 5685
Fax: 44 (0)160 478 5685
e-Mail: Mac Tools Europe Customer Service


or closest local dealer:

http://www.mactools.co.uk/wheretobuy

 

[gofaster_940]

Agreed... Mac still produces the pear heads as far as I know.

Which of the current range of 1/2" Mac ratchets would be the ones to get ??

 

[Hiball]

Which of the current range of 1/2" Mac ratchets would be the ones to get ??

I wish I could help you but I have zero experience with any of the new Mac line, I've owned a handful of pear heads over the years and can't complain about any of them.

 

[NinetyTwoFifty]

Any of the USA made pear-head Macs are great, you can't go wrong with any of them. As far as I know they currently make two versions, standard and long handle.

 

[gofaster_940]

Any of the USA made pear-head Macs are great, you can't go wrong with any of them. As far as I know they currently make two versions, standard and long handle.

Any idea what the model no's for the ratchets are or any pics of them ??

 

[Kirbot]

I have one of the Mac/Facom ratchets and I actually love it.
It needs to be cleaned out now and then since it's fine tooth and not sealed.

But the head is about half the size of a Duel-80

 

[NinetyTwoFifty]

Any idea what the model no's for the ratchets are or any pics of them ??

Here you go:

http://www.mactools.com/productdetails/tabid/119/c-23230-chrome-ratchethandles.aspx