Mac tools recent experience

[bry@n]

Okay, so the detents on the slides for my Mac MB1700 are shot. Something that ***** is when you close the draws, the locking mechanism realeases for all draws, so if your on a slight incline, close a draw; any draw with weight will start to open up.


I have been going to a Mac guy but calling and meeting him is getting old fast. Plus our schedules don't meet up a lot and it's taking forever.

So I called Cust Service a month ago and said I need to replace 14 (28 slides) out of the 18 draw slides. I needed tech help since I didn't know the part #'s and they were helpful. I was then told that I needed to get a District Mgr involved because there was so many slides. When I said the box was 18 years old and hasn't ever had a warranty issue and surely he could understand that the slides could be shot by now.

Needless to say a DM would call.


fast forward to yesterday. No call from DM so I call, get the part #'s and figure I will order 8 slides at a time. The guy sets me up, no issues, things moving fast and I tell him I have more I need to do as well. He asks how come I didn't tell him everything I needed in the first place. When I explained my previous experience he said they are throw away items.

He said when I get the new slides, to order the rest in one shot. This guy was awesome. I am really thinking of redoing the MB1700 and the riser.

Having the new slides will make using the box more pleasant.

 

[Merkava_4]

The MAC MB1700 is on my top 5 list of favorite boxes of all time.

 

[bry@n]

Lot's of history with this bad boy..little messy but hey, i'm not perfect.

 

[DannyG]

Very nice. I like it alot!!

 

[arkangel06]

sweet box!!0

 

[Merkava_4]

Oh God!! You got the latest one with the 4 bolt square side handle and the spring loaded casters.

 

[wreckercologist]

Oh God!! You got the later one with the 4 bolt square side handle and the spring loaded casters.

Easy, Merk...easy.....take your meds.

Those are really nice old boxes. One cool thing about those is you can open the drawers by gripping the drawer pull from above or below. Nice box!

 

[Merkava_4]

Easy, Merk...easy.....take your meds.

LOL!!

 

[Shocker]

That is great news. I have a MB1500 I am restoring and I have one bad slide. Outstanding to know they will take care of us. WOOT!

 

[bry@n]

Well...today a box was at my door and my new slides were in the box. Have to say I'm pretty impressed.

I am really thinking about redoing the box in the summer. I have no body shop/ painting etc.. skills. I wonder if I can handle painting this box.

 

[southernfriedcj]

I have no body shop/ painting etc.. skills. I wonder if I can handle painting this box.

 

[bry@n]

LOL

Got an update.

Got my new slides in the mail on Thursday. One was back ordered but they told me that when I ordered it. Gonna call monday for the rest.

 

[Mr.Nutcase]

why is the floor jack under the tool box bry@n ?

 

[bry@n]

I just put it there so it was outa the way. My garage get's really messy in the winter and is usually clean in the summer. My wife crams the garage with her car in the winter, so things go where ever they fit until the ground thaws.

 

[bry@n]

Figured I would update this. I had some hicups and stuff but finanlly got all my slides and replaced them all. It's like having a new box. I also got new drawer liners.. wooo hooo..

Not it's time to get this bad boy ready for paint.

 

[ten217]

I need new slides in my 1500 box also,who did you speak with and how much did they end up costing?

 

[ngk22r]

Very nice box! I guess it all comes down to the tool guy and how he works. I hear alot of people complain about Mac, but I have had about the same number of good snap-on tool guys, as mac and about the same bad snap-on and mac tool guys.. And let me tell you the number of bad is more than there were good. If the tool guy is a schmuck, then his service will ****. I'm glad things worked out for you though, keep us updated on the box resto!

 

[freeskier]

sorry to bring this back from the dead but im buying the same box and plan to restore it as well. any pictures or updates?

 

[bry@n]

Never did paint the box. Just left it the way it is. Too busy at the moment.

 

[freeskier]

alrite cool. any recomendatins on the quickets way to get new slides? i might just leave mine red too

 

[bry@n]

I just called Mac and said this is the box model. I need draw slides for these draws. Then I called back again and said I need for these draws.

When I did the second order, it was a lot of slides. I needed a local Mgr approval. I told him I have had it almost 20 years and that all the slides needed to be replaced.

 

[mikevango]

Draws!

 

[freeskier]

will the local mac guy come and look at my box? i would try the 20 year bit but im not olld enough for tht to fly. thanks again tho, ill keep ypu guys updated

 

[bry@n]

haha....I wrote that just befor e anap and wrote draw instead of drawer. lol my bad.


You may have a a guy look at the box but i knew everything about the box when I spoke with area mgr. I knew the year it was bought, the name of the guy (still in his area, but long out of business) that it was bought from etc..

he didn't give me a hard time.

It depends on who you get on the phone also. I ordered 6 sets of slides the first time and they were willing to order more. I just didn't want to push my luck.

The second go around, I didn't want jerk around and I wanted to get it all done at once.

 

[freeskier]

i think im going to go 6-8 at a time and see how it goes. right now i dont have a box because the mac is on its way so a little at a time is better for me anyways