Mac Tools warranty - Positive experience!

[NinetyTwoFifty]

I just want to say how pleased I have been dealing with Mac. I don't have a Mac dealer, so I mailed a few broken tools in to them last Monday. Well, today UPS delivered my replacement tools. Wow that was fast!

Here is what they replaced:

3/8 drive standard ratchet with a bad spring

1/4 drive flex ratchet with a broken pin

2 screwdrivers with broken tips

bit holding screwdriver with a slipping bit holder

The replacement tools were every bit as good as the old ones, and the bit screwdriver was actually much nicer.

I am so glad to be able to have positive things to say about a company's warranty and customer service, especially after my Craftsman breaker bar experience.

 

[ryan_289]

Did you call them or send them an email? I have sent them two emails with questions about having my impact checked out and no response

 

[NinetyTwoFifty]

Ryan, I actually just sent them to their warranty return address. I'm sure if you give them a call they'll be happy to help you.

 

[ARAMP1]

I've heard that they're pretty quick to send replacements, but the issue is people sending USA tools and getting china tools back. I'm assuming that isn't the case here.

 

[PinkLinc]

I'll add that my experience with them was pretty good too. Sent in a 3/4 combo wrench with flaking chrome without calling and about 3 weeks later I got a new USA Knuckle Saver in return. A bit slow, but without any contact over the phone or email I can't complain. Definitely an easy, no questions asked transaction.

 

[RM209]

Same experience for me; I sent a couple of U.S. made tools, and received same in about two weeks.

 

[Brimaster]

I had the same great experience.
Sent a socket and pick and got the replacements back in a week.
Still waiting for the replacement from SO that I sent out the same day however .

 

[jon619]

I had the same great experience.
Sent a socket and pick and got the replacements back in a week.
Still waiting for the replacement from SO that I sent out the same day however .

Some tools I sent to Snap On for warranty took one month. Received them this week.