millwrightjesse
Well-known member
I have a Mac ratchet that is now discontinued and they will not do anything about it. This is a joke atleast snap on would replace with the updated one.
mac warranty a joke
- Thread starter millwrightjesse
- Start date
Todd.Brock
Well-known member
i have sent old screwdrivers back and was sent the latest version of the screwdriver. I am surprised unless its some type of odd ball ratchet. It may not be the same ratchet, but it seems it would be equivalet.
OP
millwrightjesse
Well-known member
Xrr5m mini 3/8 ratchet
Homoudont
Well-known member
Look up MAC Warranty on this forum... just send it in and they will send you a updated version. No need to get a RMA # etc. I've had excellent experiences with MAC and their warranty.
OP
millwrightjesse
Well-known member
Thank you
scott37300
Well-known member
Yes, you can email snap on and list the item numbers and problem and they will email you a return label to print out and ship the tools in and they will send new ones out right away. I have had GREAT customer service with the snap on warranty issues because I don't have a tool truck either.
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millwrightjesse
Well-known member
After arguing with Mac they are sending me a replacement with no need to return the old one
rhastings80
Well-known member
- Joined
- Apr 1, 2009
- Messages
- 636
I sent in some tools to Mac about a month ago and they just sent back replacements about 2 weeks later. I didn't have an RMA or anything. They did send me the wrong stuff back but I e-mailed them and got it cleared up. In the end I was happy.
Blacknwhitepit
Well-known member
Mac has been great for me. I just mail it back and get the new stuff. They are even faster than Snap on.
-BWP
-BWP
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millwrightjesse
Well-known member
This was Stanley works giving me the problem
Sounds like you finally spoke with someone who's cares about their business practices.
I thought you said it was Mac? Isn't that the topic of this thread?
OP
millwrightjesse
Well-known member
Mac is owned by Stanley and Stanley does their warranty
That's why I'm confused here. How is it Stanley that was giving you the problem if the Mac tool guy wasn't warrantying your defective tool? Isn't it Stanley that is ultimately replacing the tool for you now?
OP
millwrightjesse
Well-known member
It was corporate that didn't want to warranty the item I threatened to not do business with them and go to snap on
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Mac so far is the best on warranty tools. never need to a single person just mail in and waitting for a week or so, even on air tools. I have them rebuit 2 impact guns and an air ratchet, they were old made in Japan, all done in couple weeks and never charged me a penny.
Also have only had easy exchanges w/ Mac.Chadro
Well-known member
So did you even attempt to contact corporate before you made a nice "Mac warranty a joke thread' ? If the dealer wouldn't warranty it and corporate refused as well, then you would be ok to slam them.
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millwrightjesse
Well-known member
It was corporate that refused to warranty it. And I had to threaten to give all my business to snap on
airbuff101
Well-known member
- Joined
- Oct 31, 2006
- Messages
- 728
My recent experience as well. Could not have been anymore painless.
Sent in an old XR11FPA and got back a XR13FPA in a matter of days.
Also have had similar experience lately with Snappy, Proto and Cornwell.
Excellent service from all.
Rob
crewchief888
Well-known member
i fought with mac several years ago over a discontinued (round head) ratchet as well.
they finally replaced it with new pear shaped head one, it's been the absolute worst ratchet ive ever had.
dealer has "rebuilt" it several times, usually last 2 weeks and strips again.
i see a mac truck once or twice a year, and promises to be "back next week"
and disappears again for months.
it's in the junk bin with all the rest of the broken mac ****
they finally replaced it with new pear shaped head one, it's been the absolute worst ratchet ive ever had.
dealer has "rebuilt" it several times, usually last 2 weeks and strips again.
i see a mac truck once or twice a year, and promises to be "back next week"
and disappears again for months.
it's in the junk bin with all the rest of the broken mac ****
Toolhorder
Well-known member
Problem I have with the "Mac warranty" is you have to pay shipping to send it in. That's not really what I signed up for when I bought the tool and paid through my nose vs. getting a store brand like C-man.
Maybe I'm the only one that feels this way but I think it's stupid to have to pay $5-6 to ship a $5-6 socket replaced.
Honestly if I sent in all the broken Mac stuff I have I'd probably spend $50 in shipping and I'd receive 90% chinese or taiwan replacement tools. I might as well spend $50 at HF and get the same thing.
See why I don't buy Mac anymore?
Just for everyone's info Snap-On pays both ways and will honor the warranty.
Maybe I'm the only one that feels this way but I think it's stupid to have to pay $5-6 to ship a $5-6 socket replaced.
Honestly if I sent in all the broken Mac stuff I have I'd probably spend $50 in shipping and I'd receive 90% chinese or taiwan replacement tools. I might as well spend $50 at HF and get the same thing.
See why I don't buy Mac anymore?
Just for everyone's info Snap-On pays both ways and will honor the warranty.
airbuff101
Well-known member
- Joined
- Oct 31, 2006
- Messages
- 728
Yes Toolhorder,
Seems I remember hearing your tale of woe before
http://www.garagejournal.com/forum/showthread.php?t=85166
My sincere sympathies
Rob