Massage Snap-On Truck?

closetoreality · Dec 17, 2011

I picked up a used KRL7023 off craigslist recently. Guy had purchased it new in 2007 I believe. Ideally I'd like to change out the bearing slides, all of them.

Now whats the best way to go about "massaging" my way in with my Snap-On guy. I recently broke the ice with the Snap-On guy who visits across the street. Spent a couple hundred on the truck and let him know about my new box. So he knows its used, and I bought it off someone.

Should I establish myself with him for a few months then go about it or is this something I can ask for now and get away with it?

ChrisF250 · Dec 17, 2011

I believe you mean message and not massage, some may get the wrong idea

Flash21 · Dec 17, 2011

closetorealtity,

Is there a problem with the slides? Even if a KRL was used constantly 7 days a week for 4+ years, I can't imagine they are worn out.

closetoreality · Dec 17, 2011

yea its almost as if someone relubed them with oil versus whatever snap-on uses. they do not feel like that smooth quiet roll as they come.

mypov · Dec 17, 2011

If it were me - I do spend some money on the trucks, both Mac and Snap on, both operators know I buy tools online, through ebay and this forum (which I talk up any chance I get). I would let the snap on guy know that I bought a box, and that I have some questions about it. I would ask him to take a look and see what he thought. Put the ball in his court and have him make a suggestion.
I would be willing to say maybe put some money towards the repair (have this in the back of your mind)...they are life time (i believe) but there's fair and then there's fair...

if you got the box at a killer deal and you don't spend any money with your snap on dealer, don't expect him to move mountains and repair it for absolutely free.
but that's just me.

blacK20 · Dec 17, 2011

I may be wrong, but are they actually worn out or are they just not broken in? When my krl was new and unloaded, they felt stiff and didn't glide. Once loaded and used for some time, they got alot smoother.

mt2marc1 · Dec 17, 2011

when i bought my used snap on box, the first thing my snap on guy did was open and close every single drawer and replace what he didnt like. he also replaced both my locks "just in case" cause i was only supplied one key. he ended up replaced like 6 slides. and now just ordered a few more for me.. none of which i paid for..

closetoreality · Dec 17, 2011

they just don't have that smoothness to them...their kinda loud and although they are not bound up their not what they should be/

closetoreality · Dec 17, 2011

mt2marc1 said:
when i bought my used snap on box, the first thing my snap on guy did was open and close every single drawer and replace what he didnt like. he also replaced both my locks "just in case" cause i was only supplied one key. he ended up replaced like 6 slides. and now just ordered a few more for me.. none of which i paid for..

yea but did you purchase the box from him?

closetoreality · Dec 17, 2011

i even pulled out one drawer took the slide out cleaned it up and relubed it using a dry teflon spray and and i can't seem to find any spray lube at all that matches up to how these slides come from factory...

is that superlube **** the lube they use from the factory on these boxes?

ECP · Dec 17, 2011

Have you tried putting weight in the drawer?

When I bought my SO box (used), the drawers felt okay... but not as smooth as I thought they should be.

Once I got the tools in, they glide so easy.

mt2marc1 · Dec 17, 2011

closetoreality said:
yea but did you purchase the box from him?

no i got it on cl..

MattPersman · Dec 17, 2011

I think the boxes are warrantied for life with the slides, etc. perhaps if you email or call snap on and tell them you need new slides for model X tool box they will just send them out to you?

Neohio · Dec 17, 2011

Call Snap-on and request replacement of EVERY slide. They will ship them to you, 90% of the time, without asking for old ones to be returned. Once you have them all swapped, keep the old ones and trade them in with your dealer for new toys. Even if he only gives you 30-40% of their value.

slayer6x6 · Dec 17, 2011

Neohio said:
Call Snap-on and request replacement of EVERY slide. They will ship them to you, 90% of the time, without asking for old ones to be returned. Once you have them all swapped, keep the old ones and trade them in with your dealer for new toys. Even if he only gives you 30-40% of their value.

And its stuff like this that will eventually screw up the warranty process for all of the honest people out there. If Snap On is gracious enough to send out slides for his entire box, sight unseen, say thank you and move on. :rolleyes2

chadster1 · Dec 17, 2011

Abusing the goodwill

Neohio said:
Call Snap-on and request replacement of EVERY slide. They will ship them to you, 90% of the time, without asking for old ones to be returned. Once you have them all swapped, keep the old ones and trade them in with your dealer for new toys. Even if he only gives you 30-40% of their value.

Stunts like this raise the cost of tools for everyone.

Al Bundy · Dec 17, 2011

closetoreality said:
Now whats the best way to go about "massaging" my way in with my Snap-On guy.

Offer him a happy ending. :lol_hitti

Hank McMauser · Dec 17, 2011

ECP said:
Have you tried putting weight in the drawer?

When I bought my SO box (used), the drawers felt okay... but not as smooth as I thought they should be.

Once I got the tools in, they glide so easy.

wondering if this is like adjusting bicycle wheel bearings. Off the bike they feel gritty as heck,just spinning them btwn your hands when held up by the ends of the axle. put it on the fork once the tire is mounted(more weight) and they spin freely for minutes at a time,to the point that the extra weight of the valve stem will find the bottom of the swing eventually.

eeprete · Dec 17, 2011

slayer6x6 said:
And its stuff like this that will eventually screw up the warranty process for all of the honest people out there. If Snap On is gracious enough to send out slides for his entire box, sight unseen, say thank you and move on.

+1

good point.

blown94conv · Dec 17, 2011

Neohio said:
Call Snap-on and request replacement of EVERY slide. They will ship them to you, 90% of the time, without asking for old ones to be returned. Once you have them all swapped, keep the old ones and trade them in with your dealer for new toys. Even if he only gives you 30-40% of their value.

That would make you a thief in my book. I hope I wasn't unclear.

BloodySinner · Dec 17, 2011

Re: Abusing the goodwill

chadster1 said:
Stunts like this raise the cost of tools for everyone.

********. Then why is there a premium attached to the tools?

Roots · Dec 17, 2011

blown94conv said:
That would make you a thief in my book. I hope I wasn't unclear.

+1

ishiboo · Dec 17, 2011

blown94conv said:
That would make you a thief in my book. I hope I wasn't unclear.

Not sure I agree with this. I think only if you are asking for replacements just to sell the old ones, or with that being even part of your focus, it's wrong.

But if you are genuinely unsatisfied with something, ask for it to be repaired and they send you new ones and don't ask for the old ones back, are you required to throw the old ones out if they still have value to someone? Are you required to give them away for free? Unless they ask you to "destroy in field", I think selling them is fine.

If you sell them to the Snappy guy, he's going to buy them with the intent to sell and make a profit, right?

BloodySinner · Dec 17, 2011

ishiboo said:
Not sure I agree with this. I think only if you are asking for replacements just to sell the old ones, or with that being even part of your focus, it's wrong.

But if you are genuinely unsatisfied with something, ask for it to be repaired and they send you new ones and don't ask for the old ones back, are you required to throw the old ones out if they still have value to someone? Are you required to give them away for free? Unless they ask you to "destroy in field", I think selling them is fine.

If you sell them to the Snappy guy, he's going to buy them with the intent to sell and make a profit, right?

Pretty much. The double standard on this forum is absolutely ridiculous.

stltikn · Dec 17, 2011

Sounds like the slides are just dirty. Remove one or two slides and throughly flush and clean them in a petroleum solvent or diesel fuel. Dry completly with compressedd air. Lubricate with marvel mystery oil. Re-install the slides, add 5-10 lbs to the drawer and operate. If it does not work as expected, seek replacement. These slides are a very reliable component and unless they are bent or twisted literally last a lifetime. You, the owner, do have to do some maintenance periodically.

blown94conv · Dec 17, 2011

BloodySinner said:
Pretty much. The double standard on this forum is absolutely ridiculous.

How is it a double standard?

crewchief888 · Dec 17, 2011

Re: Abusing the goodwill

chadster1 said:
Stunts like this raise the cost of tools for everyone.

^^ i agree.

if you have a damaged or broken slide thats one thing,

replacing all the slides "just cuz i can" is abusing the warranty system.

i'm not sure how all these slides are bad. i've had drawers that were heavily loaded in my work boxes since '86 and replaced one set of slides. :dunno:

slides in my '76 kra 300a work fine
i offered to pay for the set i ordered. my snappy guy dropped them off while i was out, and installed them for me. :thumbup:

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