I did as most suggested and just exchanged it. The process was actually much less painful than I expected. I went in the morning when it was just a CS manager working, and when she saw me walking up she sent me straight to the Tool section for replacements without even asking any questions.
Took me 10 minutes to find someone actually working in the tools to get the display unlocked, but taking them back up to CS she again just printed out the paperwork in about 30 seconds and didn't ask what was wrong with the ratchet or take a second glance at it. Tool warranty veteran.
I was almost lucky enough to get one of the new 90T replacements, as the guy initially grabbed it, but then he looked confusedly at how different the two ratchets looked, and then dug around in the display until he found the older style 72T. I'm not even sure why they still stock the 72T version. Both are labelled as Maximum, neither ever seem to go on sale, and the 72T is $49.99 regular price and the 90T I think was $69.99. I don't see too many people buying either at regular price, but especially not the dated 72T sloppy design versus the newer sealed head 90T for only $20 more.
