Last night, I couldnt sleep as I was thinking about my tools. You know you are addicted to tools when you lose sleep over them while laying in bed. Anyways, I searched Amazon and since I am a prime member, Amazon gave me a deal on a Craftsman 189 piece socket set for $127 plus tax.
I checked out the warranty and it seems that if I ever have an issue with the new Craftsman sockets, all I have to do is take it to any local retailer than sells Craftsman and they will exchange the damaged or non-working pieces free of charge and then get reimbursed through their Craftsman sales rep. If that holds up to be true, then I will be happy.
Canadian Tire basically doesnt allow returns anymore. They refuse most returns and claim that you need the receipt and to return the item in unused condition. Well, if using the item voids the warranty, I dont see how I get around that. Plus with tools, they are items that you use once a month and so by providing a basic 1 year replacement warranty, Canadian Tire is essentially covering you for about 12 uses of each tool you buy. Use it 12 times and you better expect it to break and be up the creek in terms of warranty coverage.
For my car jack, I probably used it 5 times in total before it crapped out on me and was out of warranty. Same for my Torque Wrench. 16 years ago, I bought a Canadian Tire torque wrench that was great and lasted me over 10 years before I gave it to my friend who needed one. The new one, as I mentioned, only lasted me 18 months. That's a huge drop in quality and I wont accept it anymore.
I will try at all costs to avoid buying tools from Canadian Tire. Princess Auto sells the same quality as Canadian Tire but their return process is much easier.
Companies always do this these days - they start out offering high quality to attract customers and then they nickel and dime the suppliers to try and cut sourcing costs and increase profits. Eventually, the quality falls so far that the tools become worthless and you then start looking for a new tool brand to invest in. Companies never learn.