Matco Deadblow Ballpeen

[Rezeppa]

I just received my warrantied 40oz Deadblow Matco Ballpeen hammer and I am far from satisfied. I remember paying over 100$ for mine and when it broke (the shaft broke off of the head under he urethane) they replaced it with model CDBP40. List price is 89.99 which is about 20$ less than I paid for my old Trusty Cook version. The hammer looks to be identical but the material feels cheap and it is made in Taiwan. I am disappointed with quality tools being warrantied with inferior products.

 

[bobcatdan]

Last I knew Matco had two lines, USA and import. The USA was stupid insane crazy ***** whacko nuts high. I bought SO instead.

 

[ev2mopar]

I don't see that as a fair deal.
To me, it should have been replaced with a comparable and like item.
I would speak up and complain, above him if necessary. Complain to the area rep.
Thats BS, and thats how tool trucks (and any business for that matter) loses clients.

 

[Rezeppa]

I warrantied directly through Matco it turns out they have discontinued the older Trusty Cook version to a knock off of it. I have the same hammer made by Snapon but I never liked the threaded ends on them. I guess I'm just **** outta luck on this one. I'm done with Matco.

 

[Zeroek]

I always liked the snap on ones. I had a 32oz that I used a lot and it looked like hell but never had broke on me. I ended up selling it when I quit working on cars. I'll probably buy another one.

 

[CWP1616L]

What??? Trusty Cook is no longer the supplier of dead blows for Matco?

Say it ain't so...

 

[jmm]

I warrantied directly through Matco it turns out they have discontinued the older Trusty Cook version to a knock off of it. I have the same hammer made by Snapon but I never liked the threaded ends on them. I guess I'm just **** outta luck on this one. I'm done with Matco.

**** move on Matco's part, no doubt. But you only dealt with one employee -- a couple, at most -- in the returns department. Talk to someone else. Give them a shot at redemption, at least. I've never dealt with anything but a Matco driver, but maybe corporate would be inclined to keep you as a customer. In a perfect world, there's a hammer floating around, maybe riding on a truck or in a warehouse somewhere, that properly replaces yours. The returns department didn't care to put in the legwork, but maybe customer service would? Worth a shot, at least.

 

[CWP1616L]

What's Matco's reason for going to a Taiwan source? Trusty Cook makes the best deadblow hammers in the world. I could probably buy a hammer directly from Trusty Cook cheaper than Matco's Taiwan hammer...

 

[TheGrooveking]

I highly suggest double checking every Matco tool going forward as I see it Matco is going to try to move towards the Craftsman model - I.E. use your reputation to sell tools shile you plunder the wallets of the underpaid overworked.

TheGrooveking

 

[CWP1616L]

Pretty soon you're gonna hafta buy from industrial brands if you want USA...

 

[CWP1616L]

I just had a brilliant idea: Tell Matco you want an Armstrong deadblow; it'll be made by Trust Cook that way...

 

[ladrones]

I recently paid 65 bucks delivered for the armstrong version of the TC 40oz BPDB hammer. I was replacing my missing one.

 

[CWP1616L]

^^^ See what I mean? I was right!

 

[jdcompman]

http://www.matcotools.com/catalog/product/BH40DB/40-OZ-DEADBLOW-BALLPEIN-HAMMER/?source=igodigital

Sure looks like they are still USA and still available...

Edit: It looks like all of the GREEN ones are still USA. All of the red ones are Taiwan. Strange. I'd make them replace it with a USA green one and then stop doing business with them. Bad decision Matco!

 

[foreverfalcon40]

F*CK, I sent out a box full of MAC tools to be warrantied out close to 2 weeks ago and no response yet. How long did it take to get back? Did they ever contact you that the box was recieved and they were evaluating your items?

 

[davesnothere]

That handle looks like a toothpick

 

[CWP1616L]

Why would Danaher switch to a Taiwan manufacturer for their Matco division and then keep Trusty Cook for their Armstrong division?

 

[stonesfan68]

Armstrong purports to be a "Made in the USA" tool provider. Matco makes no such promies.

 

[CWP1616L]

Seems like Matco is intending on upping the profit margin on sales to unsuspecting mechanics...

 

[rusty65]

Just another reason I'm never buying from matco........


Sent From Snap On Headquarters deep in China.

 

[CWP1616L]

If there's anything to be said about Snap-on, at least they list the COO of each tool on their website.

 

[Skin]

Why would Danaher switch to a Taiwan manufacturer for their Matco division and then keep Trusty Cook for their Armstrong division?

Armstrong went with the bain capital deal on the Apex tool group. Matco is now a stand alone tool brand division of Danaher.

 

[Brownsfan]

If there's anything to be said about Snap-on, at least they list the COO of each tool on their website.

You do know that coo conspiracy theorists will say they are lying. Say what you will about snap on but they are the most USA made top to bottom truck tools or any tools out there. There are more USA made stuff in their line up than not USA. Those are usually electronics or power tools.

 

[CWP1616L]

Armstrong went with the bain capital deal on the Apex tool group. Matco is now a stand alone tool brand division of Danaher.

Holy smokes really? Matco and Armstrong aren't under the same umbrella no more? I guess that does explain things though.

 

[Skin]

You do know that coo conspiracy theorists will say they are lying. Say what you will about snap on but they are the most USA made top to bottom truck tools or any tools out there. There are more USA made stuff in their line up than not USA. Those are usually electronics or power tools.

The site doesn't necessarily lie but you can easily misconstrue the USA listing. They list things as "COO USA" on the site even if they're only assembled here entirely of Asian components. In other words it doesn't necessarily mean made in the USA, it can also include assembled as well. Things like their jacks, jack stands, and many of their electric/air tools come to mind with foreign bearings, batteries, castings etc.. inside them.

Like it or not they're all expanding heavily into Asian production. You can see this with every new tools introduction Snap-On does. 2/3 of the stuff added is of foreign manufacture.

 

[Rezeppa]

I care about coo but the real question is quality and the quality isn't there. As people discussed their warranty problems with Craftsman tools I was disappointed but Craftsman is an affordable tool company and has to compete. With Matco this hammer is clearly not a competitor with other top tier tool manufacturers. I used it today and it vibrates like all hell. This is the first DBBP hammer i have used with recoil. There are tiny air bubbles in the polyurethane all over it.

 

[platypus20]

Armstrong went with the bain capital deal on the Apex tool group. Matco is now a stand alone tool brand division of Danaher.

both of their websites still list Danaher as the parent corp.

 

[Brownsfan]

The site doesn't necessarily lie but you can easily misconstrue the USA listing. They list things as "COO USA" on the site even if they're only assembled here entirely of Asian components. In other words it doesn't necessarily mean made in the USA, it can also include assembled as well. Things like their jacks, jack stands, and many of their electric/air tools come to mind with foreign bearings, batteries, castings etc.. inside them.

Like it or not they're all expanding heavily into Asian production. You can see this with every new tools introduction Snap-On does. 2/3 of the stuff added is of foreign manufacture.

Please show me an example of this in the hand tool line up besides the locking pliers? They list the coo as Spain so that's the truth. They make the vast majority of the tools and tool storage in the USA.

 

[Skin]

both of their websites still list Danaher as the parent corp.

Armstrong? Bottom of the page clearly says Apex Tool group. Not to mention they rarely update their site. I think they still link to their 2008 catalog. Anyway Armstrong, Gearwrench, KD, Allen etc.... all of them were sold to bain capital at the beginning of the year.

Please show me an example of this in the hand tool line up besides the locking pliers? They list the coo as Spain so that's the truth. They make the vast majority of the tools and tool storage in the USA.

Example of what? I didn't say their basic hand tools weren't made in the USA but that isn't exactly special.

 

[Brownsfan]

A tool that says USA and is mostly comprised of foriegn components. All I'm saying is snap on has the most USA made tools in their line up top to bottom.

 

[Tarheelgarage]

Just another reason I'm never buying from matco........


Sent From Snap On Headquarters deep in China.

MATCO= Harbor Freight on wheels....

 

[jjjrmx5]

A tool that says USA and is mostly comprised of foriegn components. All I'm saying is snap on has the most USA made tools in their line up top to bottom.

I don't see that as the argument for this thread.

The OP spending near $100 for a DBBP being sent a taiwanese made DBBP as replacement to me is not what I would accept. Nor expect. Sadly.

Dear Matco driver:
Please give me a Matco credit and I'll buy Trusty Cook or Armstong DBBP's and cherry pick my final matco purchase for that $$ out of NOS and be done and out of your way.

Good luck with that not so new Taiwan tool thing that you have going. I hear it doesn't normally end well.

And yes. The truth hurts.

But you should be familiar with that.


XOXOXO


Sign here____________________

 

[CWP1616L]

Can you guys imagine some company trying to pass off Taiwan made tools as high end, high quality, up to your ears in debt tools? Think about that for a minute. Frickin preposterous if you ask me.

 

[Brownsfan]

I don't see that as the argument for this thread.

The OP spending near $100 for a DBBP being sent a taiwanese made DBBP as replacement to me is not what I would accept. Nor expect. Sadly.

Dear Matco driver:
Please give me a Matco credit and I'll buy Trusty Cook or Armstong DBBP's and cherry pick my final matco purchase for that $$ out of NOS and be done and out of your way.

Good luck with that not so new Taiwan tool thing that you have going. I hear it doesn't normally end well.

And yes. The truth hurts.

But you should be familiar with that.


XOXOXO


Sign here____________________

Your correct. That is really crappy what Matco did. It ***** that they are doing what they are. My point is people bag on snap on all the time but they are they have the most USA and make most of their tools themselves. Not as much rebranding in the snap on line up. Now blue point is a different story but they don't try and pass it off as such. I don't own any Matco tools partly because of this forum. Most of my tools are snap on Cornwell and USA craftsman.

 

[Brownsfan]

I own a few Cornwell(trusty) dead blow ball peins and they have been nothing short of great I am surprised the op has had any issues with a tc made hammer. I actually chose these over the snap ons. The snap on hammers were a lot more money for not much of a difference other than the grips.

 

[CWP1616L]

I own a few Cornwell(trusty) dead blow ball peins and they have been nothing short of great I am surprised the op has had any issues with a tc made hammer. I actually chose these over the snap ons. The snap on hammers were a lot more money for not much of a difference other than the grips.

He's not having trouble with his Trusty Cook made hammer. He's having trouble with the fake Taiwanese made dead blow hammer they gave him as a warranty replacement. Open your EYES kemosabe.

 

[davesnothere]

I would consider the head breaking off his trusty cook hammer an issue.

 

[bobtheman04]

I would consider the head breaking off his trusty cook hammer an issue.

That depends on the history of said hammer. You can make any tool fail, no matter how great the quality.

By the way, thanks for the link on Trusty Cook. They look awesome! Ordering a set right now.

 

[Brownsfan]

He's not having trouble with his Trusty Cook made hammer. He's having trouble with the fake Taiwanese made dead blow hammer they gave him as a warranty replacement. Open your EYES kemosabe.

Did it not break? Causing this issue. I am surprised it broke in the first place. My eyes are wide open and not going to be doing much if not any business with Matco. I will gladly pay more for snap on or Cornwell. Or now that I have a industrial tool place near me that sells full lines of Williams and wright. I have already bought some.

 

[Skin]

As a general rule of thumb they will give you credit of the original purchase price if you return a tool that cannot be replaced. I've dealt with MATCOs customer service over the phone a few times, every time they've been quite pleasant. I'd be a little surprised if they wouldn't offer this to the OP if it were brought up.

And MATCO is far from HF on wheels. I still consider their basic combos among the top in the business and their ratcheting wrench offerings are unmatched whether the COO is Taiwan or USA. I wish everything they offered was USA for sure but they still offer some very nice products.