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Matco ETWC250F 1/2” Torque Wrench Issues (new here)

Srjs28

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Aug 8, 2021
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Hello, my name is Joe, I’m new to the forum. I’ve came across the Garage Journal many times and thought this would be the best place to discuss my issues. So I recently purchased a Matco ETWC250F 1/2” (electronic) Torque Wrench. I’ve used it several times so far but am having issues with it. The wrench seems to operate like it should however when you are using it, if you ever so slightly bump the head, or any part of the tool for that matter, on something before or after a wrench turn/ torque process, the tool will stop the process, the display will reset itself to the previous torque setting and then momentarily go through a shutdown or reset stage. It’s really annoying because you then have to set the wrench down, not touching it, wait for display to go through the previous torque setting number and then you can pick it up again to reset the torque setting you are currently using. I have searched the great internet for documentation or anything regarding this matter. Search of the tool name and model number has very limited information, I can’t even find anything on Matco’s website. No manual nothing. The model I have looks exactly like Gearwrench’s and I think Dewalt, except for mine is orange and black. I do believe it’s an older model of Matco’s. I will attach pictures of the tool. Anyone out there have same issues or at least a user guide to reference proper tool use?image.jpgimage.jpgimage.jpgimage.jpgimage.jpg
 
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Srjs28

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Aug 8, 2021
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Yes, batteries are brand new and the indicator shows full charge. It just doesn’t make sense to me that bumping the wrench ever so slightly, screws up the entire process. You have to be so gingerly with it.
 
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Srjs28

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Aug 8, 2021
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Excuse me for not knowing, but what is a solder joint and where would it be located? It is a flex head style wrench. I bought the damn thing on eBay. Should have known better. However, it’s in great condition, looks like it was hardly used.
I was just using it today. Every time I bumped the end of the handle it would do it’s thing. I noticed that the screen would start by a “0000” reading, then a random number comes up, like today I saw a “2”, “6” and “3”. After that the screen would say “cycle”. Each screen reading that I just explained above, would last for 2 seconds. Then return to the previous torque setting it was set for previously. I don’t think this is normal operation of the tool. Still have been searching for a user manual or any documentation for the wrench, but I find nothing.
 
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Srjs28

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Aug 8, 2021
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Oh ****!!! Never mind!! Solder joint as in wires, Duh! I don’t know why my mind wasn’t reading “solder” correctly. I know feel dumber,
 
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dnschmidt

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Oct 3, 2014
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There is a company in Beckley West Virginia named Angle Repair that's Gearwrench's official repair facility. Call them up and ask for Barry he's the owner. I've dealt with them before and they're good people.
 
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Srjs28

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Aug 8, 2021
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There is a company in Beckley West Virginia named Angle Repair that's Gearwrench's official repair facility. Call them up and ask for Barry he's the owner. I've dealt with them before and they're good people.
Great information! Thanks a lot. So Gearwrench is actually the company that made the wrench? Then Matco put their swivel head on it along with a Matco label on the case. From pictures, they both look exactly the same, just different color.
 

Xcursion88

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Apr 18, 2013
Messages
785
Yes, batteries are brand new and the indicator shows full charge. It just doesn’t make sense to me that bumping the wrench ever so slightly, screws up the entire process. You have to be so gingerly with it.
#1 Not all batteries are created equal....

#2 where they mount is of the utmost importance and tedious

Different battery and look into the battery mounting area.

All that said if you bought off EBAY there clearly should've been mention of the issue so the bidder....you...is well aware of any issues.

I hope you left negative feedback for that ignorant ****.
 
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Srjs28

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Aug 8, 2021
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Thank you for the tip, I will look into the battery situation. I just don’t want to do anything that will take it out of calibration. I’ve taken apart, repaired and calibrated click style wrenches so I’m not sure what is what on electric wrenches,
 
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