Matco problem

[Toolhorder]

Need a little advice,

Last year I purchased quite a bit of Matco tools specifically all their Infinium cordless tools along with a muscle cart. Up until a month ago I was pretty pleased with the cordless stuff. The 3/8 cordless impact gun recently didn't feel like it had power. I would try using it and then if whatever I was trying to get off wasn't coming off I grabbed my partner's Snappy 3/8 cordless impact and tried it. The Snappy gun was working much better. Since the Matco I have is rated slightly better I naturally complained to my dealer. Since my current dealer wasn't the dealer I bought the tool from he didn't seem to interested in trying to figure out what the problem was and after I found the receipt he said he would send it in since it's under the warranty period still. Fine I don't have a problem with that so I sent it in about 3 or 4 weeks ago.
Today he comes in and tells me he called and they informed him that it needs a new motor and that it could be awhile because the motor is backordered or unavailable at this time. NO ETA on the turn around. Meanwhile I'm still paying for it through my Matco credit account weekly.
So I'm basically paying for a tool I can't use to make money to pay for the tool... or that's how I see it.
I didn't really say anything to the current dealer because he didn't sell it to me and doesn't really have anything to do with it as I see it. So I called Matco and complained to customer service. I just explained the deal and asked for a credit to my account in the amount of the tool since they have no ETA on repairing it or to send me a new gun or a demo or something.
They said my only options were to wait it out but they passed me to the credit dept. which said the same thing and said they only thing I could do is talk to the tool truck dealer. I asked how he could refund my money on a tool I didn't buy from him and they gave me the district manager's number. I tried calling today but couldn't get through so I'll try tomorrow.

Am I being unreasonable here? The tool in question was used once a week maybe for a specific job but never abused. I can't see how a motor could take a dump that fast and when I called the first lady said I wasn't the only tech in this situation. She said that they send out these tools for repair to an outside repair vendor and that vendor can't get the motors from another parts vendor and that's the problem as it stands. My point is I bought 3K worth of tools, paid my bill according to my contract and it's not my problem if they have vendor issues.
Telling me my only option is to wait it out just doesn't make me a happy mechanic.
I see two options actually,
1. Wait for Matco to repair my tool.
2. Wait for Matco to repair my tool, call for a payoff balance on my credit account and pay it in full, pay off dealer, tell dealer I no longer need his services, write a letter to Matco corp. letting them know how I feel and enclose a copy of receipt for new Snap-On 3/8 cordless impact gun.

What do you guys think? I'm hoping a district manager can do something tomorrow but if not those are my options as I see them.

 

[cowchaser]

Being new here and not familiar with any of their tools I have a varying opinion. They need to figure out the problem behind why their tool repair shops can't get the parts or they will suffer financially due to poor customer service. Then there is the argument of do they give a guarantee how long it will take to fix your tool? If there is not guaranteed time frame then I think you may be out of luck.

My way of thinking if it was mine and I needed it now I would buy a new one while I waited on that one. If I didn't need one I would wait. Either way I would probably look at someone that made a better warranty guarantee on their tools, but that's just me. I don't like messing with companies I have to wait forever to get something fixed or replaced. I will give them a shot and if they **** at customer service I go elsewhere

 

[GeorgiaHybrid]

The dealer should have offered you a loaner until yours came back. If the district rep doesn't do anything for you, I would use option 2.

 

[Toolhorder]

Being new here and not familiar with any of their tools I have a varying opinion. They need to figure out the problem behind why their tool repair shops can't get the parts or they will suffer financially due to poor customer service. Then there is the argument of do they give a guarantee how long it will take to fix your tool? If there is not guaranteed time frame then I think you may be out of luck.

My way of thinking if it was mine and I needed it now I would buy a new one while I waited on that one. If I didn't need one I would wait. Either way I would probably look at someone that made a better warranty guarantee on their tools, but that's just me. I don't like messing with companies I have to wait forever to get something fixed or replaced. I will give them a shot and if they **** at customer service I go elsewhere

Typically about 2-4 weeks turn around on repair is normal for a tool truck. Sometimes more but I've never heard of any repair without an ETA on turn around. Of course you NEVER will get a guarantee on turn around of repairs nobody does that I'm aware of.
Buying a new one isn't a good option it doesn't get used enough to have two unless you're buying a replacement for the original. Most all tool truck brands are the same warranty. Consumer models are even less and **** compared to truck brands IMO.

 

[Toolhorder]

The dealer should have offered you a loaner until yours came back. If the district rep doesn't do anything for you, I would use option 2.

Yeah I'm hoping the district guy helps me out. I'd rather them just take the POS back and give me a credit but I doubt that's happening. For whatever reason cordless and air tools have the crappy warranties. If the motor dies in 9 months what's that say about the tool overall is what I'm thinking. Matco has been decent in the past but today just rubbed me the wrong way. Passing me to different departments, telling me I have no options, etc.. just makes me upset to no end.
All I heard was, "Thanks for the 3 grand Mr. toolhorder, sorry if you don't like our ****** tool, tool motor supply and repair situation but you'll have to F yourself until we can get it back to you" "let me transfer you to another person so I don't have to hear you talk anymore"

 

[oldtools]

I thought paying preminum for truck tools suppose to give you great warrenty and service. Doesn't seem like it. I would rather buy from a company that I can just walk in and exchange for a new one like Sears or HF. I say go with option 2.

 

[bsaint]

Infinium is like SO's blue point no?

 

[Seanbev24]

Infinium is like SO's blue point no?

No, Silver Eagle is Matco's version of Blue Point. It appears Infinium is Matco's new line of cordless tools.

 

[Lotek]

The new Matco guy took over your account, didn't he? As I understand it, when a new truck takes over your account, he gets a percentage of the unpaid balance for his trouble. It is his problem, and he should be your contact person to resolve it, he may be able to get action where you can't. See what he can do for you about a loaner or a refund. I have seen a tool truck guy grab a new tool off the shelf and hand it to a guy, saying, "guess this is my loaner now". Chalked it up to the cost of doing business. I have dealt with low level corporate flunkies , I just keep asking for a supervisor when I feel like I am getting the runaround. Sounds like they have a qc problem with a new product, and don't have a fix yet. The dealer may be better off giving you what he has on the truck than selling it to someone else and having a headache down the road with someone else.
No connection with any tool truck or company, just wanted to offer something other than the nuclear option.

 

[chadster1]

The new Matco guy took over your account, didn't he? As I understand it, when a new truck takes over your account, he gets a percentage of the unpaid balance for his trouble. It is his problem, and he should be your contact person to resolve it, he may be able to get action where you can't. See what he can do for you about a loaner or a refund. I have seen a tool truck guy grab a new tool off the shelf and hand it to a guy, saying, "guess this is my loaner now". Chalked it up to the cost of doing business. I have dealt with low level corporate flunkies , I just keep asking for a supervisor when I feel like I am getting the runaround. Sounds like they have a qc problem with a new product, and don't have a fix yet. The dealer may be better off giving you what he has on the truck than selling it to someone else and having a headache down the road with someone else.
No connection with any tool truck or company, just wanted to offer something other than the nuclear option.

If it's a Matco credit account, the new dealer gets nothing. I may be wrong on that but that's the way snap on is when credit accounts are transferred.

 

[Lotek]

If it's a Matco credit account, the new dealer gets nothing. I may be wrong on that but that's the way snap on is when credit accounts are transferred.

you would have a better idea than me on that, but as a dealer, wouldn't you expect to be the point guy for the customer in this situation? To keep a customer happy with the anticipation of future sales?

 

[mrshaun]

matco guys get nada. I think mac was the only one that got paid on credit collections.
matco gets away scott free also chad. unlike us. I got nailed lastmonth on 3500 and again last month on 725. that sucked.
tool repair is slow at times. I have had a couple of items that took a while because parts were not available at that time.... win some lose some.

 

[crewchief888]

if the district rep wont help you out, and get it resolved to your satisfaction, wether it's a full refund of the money you paid, a free replacement, or both,
call matco cust serv, speak to a supervisor (get their full name & title)
explain the situation once again, if still a no go, tell em to stuff it.
tell your dealer and the district rep the same thing.
let everyone you know how displeased you are with the dealer, and matco in general.

probably wont get anything accomplished,
but you'll feel better.

 

[woody 73]

My take is a little different,Matco should have given you a loaner till your tool gets fixed. At this current time it is crazy for any company to be scaring away a good paying customer period! Maybe times are different but I can remember my parents would sit down and compose a letter to the "powers to be", I seem to recall they almost never failed to get the ball rolling! My parents would say "The squeaky wheel gets the grease"!

Well my two cents I hope you get this resolved to your satisfaction.

 

[Skin]

if you purchased the entire line of tools and your only complaint is with the 3/8" impact i think you're asking a bit much by expecting Matco to essentially put your account on hold so you dont have to make payments.

As far as a credit or refund on said tool, i have no idea what Matco's policy is, but it should be outlined quite clearly what their promise is. You're probably SOL. Perhaps you'll get some above and beyond customer service, but really i dont think you should expect anything.

I know truck tools are expensive and as such you may feel entitled to more but for battery tools its really not much different than buying it from a B&M store. If i buy an impact or a drill from home dope and the return period is 30 days and it breaks after a few months they'll tell me to go through the manufacturer for warranty as well.

Perhaps the resident dealers could comment on what they would do in said situation as well? Would SO refund an unhappy customer and if so how long of a period is that?

My guess is the best you can hope for is a dealer buy back in the form of credit.

 

[Hiball]

I thought paying preminum for truck tools suppose to give you great warrenty and service. Doesn't seem like it. I would rather buy from a company that I can just walk in and exchange for a new one like Sears or HF. I say go with option 2.

Poor Warranty service can be found via many different Merchant Avenues, Sadly People forget about all the Good stories and only focus on the Bad. Its funny how that works... Sometimes things are out of the Control of the Manager/Dealer and the proper steps have to be taken to fully protect both parties.

 

[wornoutoldman]

Ask the new dealer to stand behind the product and give you a loaner while yours awaits repairs. As soon as you get it back. Sell it freshly rebuilt and buy the better product.

 

[mrholeshot]

Buy your cordless stuff from a place like Lowes and get the replacement contract. It breaks and you go in sign the form and leave with a new one.

 

[Bran Diezel]

matco stuff is rated higher than SO but in my real world tests vs. each other SO is WAY more powerful

ditto on the loaner while yours is getting fixed. hell i can take any tool off either truck for a week to see if i want it or not. they should def give you a loaner

 

[Skyline]

Clearly, Matco has an issue with these guns. If it were me, and I needed this tool on a regular basis, I'd buy another gun...some different brand. When the Matco comes back, sell it on eBay.

 

[Skin]

thats my assumption too. No motor availability probably means theres a recall in progress. I'd return it if they allowed me, cash it in for credit if i could, or just dump it on the bay as newly refurbished.

 

[PassnThru]

In the face of ever increasing competition, I would think that all truck tool suppliers would be focusing on customer service to stay alive. Whether you have a superior product or not is fast becoming a moot point. Maybe the perception is that others are good enough. Maybe cheap enough to have spares on hand if they fail. Maybe they can be replaced the same day at a store in town rather than waiting a week for a truck to come by and then maybe bucking a company that doesn't care.
You have to have a good reason for people to buy your product from them. Many people will buy the exact same product for more if they like your company and they know that you will make anything right if they have a complaint. If you charge significantly more for your product (even when your product is superior) you still have to follow up with superior service because when people pay more - they expect more. What they bought may be better than the alternative - but for what they paid they still expect more. Right or wrong - that is the way it is.
This is a poor example of how to charge a high price for a tool when there are alternatives and not follow up when the rubber meets the road.

 

[Toolhorder]

if you purchased the entire line of tools and your only complaint is with the 3/8" impact i think you're asking a bit much by expecting Matco to essentially put your account on hold so you dont have to make payments.

As far as a credit or refund on said tool, i have no idea what Matco's policy is, but it should be outlined quite clearly what their promise is. You're probably SOL. Perhaps you'll get some above and beyond customer service, but really i dont think you should expect anything.

I know truck tools are expensive and as such you may feel entitled to more but for battery tools its really not much different than buying it from a B&M store. If i buy an impact or a drill from home dope and the return period is 30 days and it breaks after a few months they'll tell me to go through the manufacturer for warranty as well.

Perhaps the resident dealers could comment on what they would do in said situation as well? Would SO refund an unhappy customer and if so how long of a period is that?

My guess is the best you can hope for is a dealer buy back in the form of credit.

I never asked for my account to be put on hold for payments or anything. Read my post again, just asking for a refund on the original tool or a working tool within a reasonable amount of time (not months from now)

I dunno about the SO dealers on this site but I told my SO dealer about this situation and he said he would bend over backwards to help me get into a 3/8 SO impact and would even take a small loss on it if I traded the POS Matco one in.

 

[Toolhorder]

matco stuff is rated higher than SO but in my real world tests vs. each other SO is WAY more powerful

ditto on the loaner while yours is getting fixed. hell i can take any tool off either truck for a week to see if i want it or not. they should def give you a loaner

and you base this opinion off what? I think you're just a SO fanboy spouting off.
I like SO just as much as the next tech but you are wrong when make general statements like that. The Matco 1/2 cordless impact is a better gun when compared to SO's 1/2 on paper and in real life. I've personally witnessed it.

SO's air guns are another example. When my local dealer was talking about how they had the best most powerful gun I just let him talk and kept my IR and it takes off ALL the Honda crankshaft bolts that the rest of the shop equipped with SO guns won't.

I personally don't care who makes something if it's good I'll by it and use it.

 

[Bran Diezel]

and you base this opinion off what? I think you're just a SO fanboy spouting off.
I like SO just as much as the next tech but you are wrong when make general statements like that. The Matco 1/2 cordless impact is a better gun when compared to SO's 1/2 on paper and in real life. I've personally witnessed it.

SO's air guns are another example. When my local dealer was talking about how they had the best most powerful gun I just let him talk and kept my IR and it takes off ALL the Honda crankshaft bolts that the rest of the shop equipped with SO guns won't.

I personally don't care who makes something if it's good I'll by it and use it.

you have? hmmm you must be absoluety blind. i had both SO and Matco 1/2" cordless impacts for a week side by side and the SO MURDERED it. I even hooked them up to each other via a 19mm hex and a 19mm socket and the snap on would fully reverse a full speed matco without even a hiccup.

also my SO 1/2" air gun has never met a honda crank bolt it hasn't taken of in the first 2 seconds

 

[Toolhorder]

you have? hmmm you must be absoluety blind. i had both SO and Matco 1/2" cordless impacts for a week side by side and the SO MURDERED it. I even hooked them up to each other via a 19mm hex and a 19mm socket and the snap on would fully reverse a full speed matco without even a hiccup.

also my SO 1/2" air gun has never met a honda crank bolt it hasn't taken of in the first 2 seconds

Okay then I guess me and the rest of the world are wrong and you're right, lol
I didn't see Snap-On winning any awards for their 1/2 cordless. The specs don't lie. Matco's gun is better.

Matco gun's break away torque: 725 ft.lbs.
Snap On gun's break away torque: 620 ft.lbs.

Matco gun's working torque: 425 ft.lbs.
Snap On gun's working torque: 400 ft.lbs.


Originally the Snap-On gun was Ni-cad only, only 2.7 amp hours and more expensive.
Since Matco's gun has started outselling them they came out with Lithium ion batteries and increased them to 3 amp hours and lowered the price to compete. If they were so superior why would they take those steps?

I used both guns for a week at a time and got the Matco gun in the end. It lasted longer without being charged and was cheaper and had better specs.
You either had a bad one or you're full of BS.

As for the air gun you may be right I haven't had a Snap On air gun in over 10 years. The money is better spend on IR products IMO. I'm sure a lot of techs here would agree.

 

[Toolhorder]

UPDATE:

I got a call back finally from the District Manager today for Matco. He said while the infinium line is really good the 3/8 has had issues. They are redesigning the 3/8 gun according to him. That's all fine and dandy but I told him that's not going to help me. He said call him back Weds and he'll get my serial number and call a product manager or someone and work with me to get a solution.
At least he was up front about it. I don't like that I have to chase him but it is what it is. I told him straight up after calling Matco last week and getting the problem passed around and then being told I have no options I'm ready to pay off my balance and just buy a SO 3/8 and he basically told me he would do what it takes to make me happy. That's what you want to hear as a customer so I'll give him a chance to make it right. I used my partner's SO 3/8 today and it works awesome. We have used it a couple times in the last month and still he hasn't charged it at all since he got it and it worked just fine today. I only tightened 8 nuts but when I double checked them with a ratchet all were nice and tight.
Hopefully Matco will upgrade me to the new one they are coming out with or just refund me. The one on the website has a round nose cone and looks a little more stout.

 

[4x4gearhead]

UPDATE:

I got a call back finally from the District Manager today for Matco. He said while the infinium line is really good the 3/8 has had issues. They are redesigning the 3/8 gun according to him. That's all fine and dandy but I told him that's not going to help me. He said call him back Weds and he'll get my serial number and call a product manager or someone and work with me to get a solution.
At least he was up front about it. I don't like that I have to chase him but it is what it is. I told him straight up after calling Matco last week and getting the problem passed around and then being told I have no options I'm ready to pay off my balance and just buy a SO 3/8 and he basically told me he would do what it takes to make me happy. That's what you want to hear as a customer so I'll give him a chance to make it right. I used my partner's SO 3/8 today and it works awesome. We have used it a couple times in the last month and still he hasn't charged it at all since he got it and it worked just fine today. I only tightened 8 nuts but when I double checked them with a ratchet all were nice and tight.
Hopefully Matco will upgrade me to the new one they are coming out with or just refund me. The one on the website has a round nose cone and looks a little more stout.

If he was being up front with you he would say "I dont care about your problem and Im not going to do anything about it" telling a customer to call you back is a joke, if he was going to help you he would. Thats **** customer service if you ask me. Its things like this that would turn me off to buying anything from a truck that said "matco" on the side of it again.

 

[trainwreck]

Not a pro, and I haven't used an air tool since I did my gig on a volunteer fire department over a decade ago. And even then, we used air tools more for cutting and vehicle extrication than we did for wrenching. Just trying to put it all out there so you know where I'm coming from.

I only tightened 8 nuts but when I double checked them with a ratchet all were nice and tight.

Isn't this normal? Don't air tools generally tighten fasteners down all the way? And at even greater torque than hand tools do? I'd fully expect any air impact (or air ratchet for that matter) to snug down any fastener more than I can with a ratchet. Am I missing something here?

 

[mepilotunot]

I have seen a tool truck guy grab a new tool off the shelf and hand it to a guy, saying, "guess this is my loaner now". Chalked it up to the cost of doing business.

HAHAHA This is how I handle it. Then I sell the loaners for a small profit. I have never really taken a hit. I stay on top of my warranty stuff and make some phone calls because when I have a customer that is not happy I get grumpy with whoever I sent the tool out to.

By the way. I sell the heck out of the Milwaukee stuff with there 5yr warranty. Extremely strong and powerful and best warranty hands down. There 3/8s and 1/2 impacts are something to reckon with. I have taken plenty of snappys in on trade as well as other truck brands once someone gets to try one out. You can get both the 3/8 and 1/2 impacts for less 600.00

 

[Chris Adams]

Not a pro, and I haven't used an air tool since I did my gig on a volunteer fire department over a decade ago. And even then, we used air tools more for cutting and vehicle extrication than we did for wrenching. Just trying to put it all out there so you know where I'm coming from.



Isn't this normal? Don't air tools generally tighten fasteners down all the way? And at even greater torque than hand tools do? I'd fully expect any air impact (or air ratchet for that matter) to snug down any fastener more than I can with a ratchet. Am I missing something here?

Well, no, not really.
An air tool is for speed and saving 'elbow grease'. It can also be handy if you can't lock the item down, because of the speed you can zip off a lug nut without locking the wheel from turning.
That's like the magician yanking a tablecloth off without moving the dishes.

A good half inch air gun used properly can put things down to say 300 foot pounds, but you could break them right back off with a medium breaker bar and some sweat.
Sweat is what they save, if you get right down to it.

Yes, there are huge guns that can put things down to much higher amounts.
But you could also use a much longer breaker bar and take them right back off.

 

[mtkst19]

i dont think you waiting to have it rebuilt is unreasonable. obviously it is a **** design. maybe you can get the newer version out of the deal.

 

[Bran Diezel]

Okay then I guess me and the rest of the world are wrong and you're right, lol
I didn't see Snap-On winning any awards for their 1/2 cordless. The specs don't lie. Matco's gun is better.

Matco gun's break away torque: 725 ft.lbs.
Snap On gun's break away torque: 620 ft.lbs.

Matco gun's working torque: 425 ft.lbs.
Snap On gun's working torque: 400 ft.lbs.


Originally the Snap-On gun was Ni-cad only, only 2.7 amp hours and more expensive.
Since Matco's gun has started outselling them they came out with Lithium ion batteries and increased them to 3 amp hours and lowered the price to compete. If they were so superior why would they take those steps?

I used both guns for a week at a time and got the Matco gun in the end. It lasted longer without being charged and was cheaper and had better specs.
You either had a bad one or you're full of BS.

As for the air gun you may be right I haven't had a Snap On air gun in over 10 years. The money is better spend on IR products IMO. I'm sure a lot of techs here would agree.

i would like to see an independent study on the 2 and not what the manufacturers #s are. I am POSITIVE the SO would kill it. The Matco I had was with a battery that was on charge for 3 days while when it first went head to head and lost the SO was goin off a 30 min charge.

IR makes a good gun no doubt as i have 3 of them. do they make the power of my SO? no but i have beat them to death the last 5 years and they perform like new.

 

[Simplespeed]

HAHAHA This is how I handle it. Then I sell the loaners for a small profit. I have never really taken a hit. I stay on top of my warranty stuff and make some phone calls because when I have a customer that is not happy I get grumpy with whoever I sent the tool out to.

By the way. I sell the heck out of the Milwaukee stuff with there 5yr warranty. Extremely strong and powerful and best warranty hands down. There 3/8s and 1/2 impacts are something to reckon with. I have taken plenty of snappys in on trade as well as other truck brands once someone gets to try one out. You can get both the 3/8 and 1/2 impacts for less 600.00

I got a Milwaukee 3/8 and like it alot better than the SO a guy in our shop has. The SO is a bit smaller and i like that but i like the power of the M.

My Matco guy has a box of loaners on his truck. That what gets used while things get the warranty treatment.

 

[Skin]

i would like to see an independent study on the 2 and not what the manufacturers #s are. I am POSITIVE the SO would kill it. The Matco I had was with a battery that was on charge for 3 days while when it first went head to head and lost the SO was goin off a 30 min charge.

IR makes a good gun no doubt as i have 3 of them. do they make the power of my SO? no but i have beat them to death the last 5 years and they perform like new.

If it was a modern Lithium ion i really fail to see what the charge time [in days] has to do with it. Most chargers i have are 20-45 minutes.

I dont mean to derail the thread but i dont even know why someone would want battery impacts and drills in the shop. They **** compared to pneumatics and corded. I have not handled one 3/8" or 1/2" portable or corded impact that had any balls and didnt feel like a brick. I fully believe eveyones specs are exagerated when it comes to cordless. Either that or pneumatics and corded are just leaps and bounds better.

 

[Chris Adams]

If it was a modern Lithium ion i really fail to see what the charge time [in days] has to do with it. Most chargers i have are 20-45 minutes.

I dont mean to derail the thread but i dont even know why someone would want battery impacts and drills in the shop. They **** compared to pneumatics and corded. I have not handled one 3/8" or 1/2" portable or corded impact that had any balls and didnt feel like a brick. I fully believe eveyones specs are exagerated when it comes to cordless. Either that or pneumatics and corded are just leaps and bounds better.

They want them because they are way more convenient.
I have two big drawers in a SnapOn box FULL of air tools. I still reach for my cordless impactors, drills way, way more often.
I have cords hanging from the ceiling, my air lines are on reels, but none of that compares to grabbing a tool and just using it.

 

[Toolhorder]

Not a pro, and I haven't used an air tool since I did my gig on a volunteer fire department over a decade ago. And even then, we used air tools more for cutting and vehicle extrication than we did for wrenching. Just trying to put it all out there so you know where I'm coming from.



Isn't this normal? Don't air tools generally tighten fasteners down all the way? And at even greater torque than hand tools do? I'd fully expect any air impact (or air ratchet for that matter) to snug down any fastener more than I can with a ratchet. Am I missing something here?

I was talking about a cordless electric gun not an air gun. Cordless guns generally don't tighten as much as an air gun will unless you hold it and let the impact hammers beat down whatever you're trying to tighten more. Air is superior over electric no matter how good they are.

 

[Toolhorder]

i dont think you waiting to have it rebuilt is unreasonable. obviously it is a **** design. maybe you can get the newer version out of the deal.

A month is reasonable but a month then being told it could be several more months is crazy. It's under warranty they should just replace the tool at this point or refund my money. I can't make money to pay for the tool when it's not in my hand.

 

[Toolhorder]

Well I called at the time the guy told me to call and got the voice mail. Never got a call back. Not going to call again. Paying off the dealer tomorrow and politely asking him not to make a stop at our place anymore. Just have no time for the ****** customer service. I have enough money to just tell them to keep the POS tool it's not a problem for me. Lesson learned. I will write a nasty letter to corp. and send a copy of the reciept for 1 new SO 3/8 cordless which I'll buy later tomorrow after the Matco guy leaves and SO shows up.

 

[briggsguy17]

Well I called at the time the guy told me to call and got the voice mail. Never got a call back. Not going to call again. Paying off the dealer tomorrow and politely asking him not to make a stop at our place anymore. Just have no time for the ****** customer service. I have enough money to just tell them to keep the POS tool it's not a problem for me. Lesson learned. I will write a nasty letter to corp. and send a copy of the reciept for 1 new SO 3/8 cordless which I'll buy later tomorrow after the Matco guy leaves and SO shows up.

So when can we expect the comparison thread since you will be in a unique position having used/owned both, the Matco and SO versions??