Matco ratchet problem

[boosteddsm92]

I have a Matco 1/4" flex head ratchet. I really like the ratchet but of late the ball that holds the sockets on is not sprung any more. The ball goes in and out but only due to gravity. Will Matco replace it? How does that work if I'm Joe homeowner and not a mechanic?

 

[billymade]

Call Matco and see what they can do for you...
http://www.matcotools.com/CustomerCare/custserv_care.jsp

 

[comedyman809]

call them.

 

[arkangel06]

You will get a rebuild kit or a new ratchet.