Matco Warranty

[Craftsman86]

I have a matco ratchet that is in dire need of a rebuild, and I have emailed Matco through their website twice and got no response. I do not work in a shop just a DIY'er that likes nice tools. What is it going to take for me to get a rebuild kit from them? My friends that do my warranty for me with snap on and MAC claim that the driver in our area was asked to not come back to the shop "she is not a nice woman and waaayyy to pushy with her tools" Any input? I like matco drive tools but if it is going to be a hassle like this for warranty I will have to reconsider buying any more Matco.

Thanks
Craftsman86

 

[chris6278]

Call matcos customer service

 

[O_M_Jeep]

I think I would give it to a freind in a shop and ask him to give it to the Matco rep when he comes in, or ask at your local shop when the truck comes and try to show up when he is there. It's harder to turn you down in person and you may develop enough of a relationship that he at least lets you know where he is when in town.

 

[ken w.]

I like Matco Tools. But, where I am they come and go.If I have to warranty a tool I have to clear across town.Kind of a pain.

 

[purplezr2]

Find a dealer, warranty seems to be no questions asked from what I can tell.

 

[woody 73]

The procedure seems pretty straightforward:

Dial 1-866-289-8665 toll free and give them any information about the tool in question ,then follow what they tell you over the phone for shipping it back to them; or buying just the replacement parts over the phone.

 

[Craftsman86]

Will they generally send out the rebuild kit for the ratchet or do I send in the ratchet and they fix it and send it back to me

 

[Skin]

they generally do not send replacement kits, although you can try persuading them (call). If its a 60 tooth though you'll be forced to swap it as they superceded to 88t.

If you need to ship it back just go into the post office, dont bother with online labels. When they punch the address into their computer Matco automatically covers delivery confirmation.

 

[Craftsman86]

Skin,

the ratchet I have is an older 60 tooth when I send it in am I going to be asked ot pay an upgrade fee for the newer 88t? I am more than willing to do so just curious what to expect.

I will be calling them tonight when I ma stuck in traffic on my way home. I will update the post with what happens

 

[Skin]

no upgrade fee, they'll just swap it for whatever model replaced it. Honestly the easiest way to deal with Matco's warranty is to just go to their website and create an account. The warranty process from there is very simple and electronic, put your old ratchet model number into a field and it will spit out what will be coming back to you. Then just mail it in to the provided address.

 

[Craftsman86]

I went on the website and requested replacement of the ratchet, I printed out the RGA# and will be sending out the package tomorrow. There was nothing said about a different item # that would be sent out, but I guess I will have to wait and see what happens. Thanks again for the heads up Skin on the process

 

[pacsguy]

Matco seems to have a really great warranty process.