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Maximizer Quality Dissapointment

smalltruck

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Jan 4, 2011
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In my experience with the tool trucks, a good dealer will get you warranty if it's under his control. Many big ticket items aren't. When thats the case the regional manager has to get involved and you see time frames like this.
 
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csargents1546

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Talked with my Mac dealer about this. He had an interesting possible explination, the box got damaged in transit, dealer did not catch it untill he uncrated it, so he welded it up to try and recoupe his loses. Not say this is what happened, but a possiblity. Dealer said that all the welds on Mac boxes are spot welds, not mig welds. Also they are done by machines, according to mac. Still hope this turns out good.
 

fordbroncodave

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Sep 15, 2009
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The new macsimizers are no comparison to the older ones, with the red wheels... my opinion anyways

that is exactly true. my dads old macsimizer put food on the table for 16 years. big red box with red wheels. built like a tank and to my knowledge there was no issues with it till the day it was traded in.

kinda dissapointed i don't know who bought it. i'd like to buy it back
 
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Jamez

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Talked with my Mac dealer about this. He had an interesting possible explination, the box got damaged in transit, dealer did not catch it untill he uncrated it, so he welded it up to try and recoupe his loses. Not say this is what happened, but a possiblity. Dealer said that all the welds on Mac boxes are spot welds, not mig welds. Also they are done by machines, according to mac. Still hope this turns out good.

I uncrated it, so if it was damaged then repaired, it happend at the factory.
 
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Jamez

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Just a bump to keep this thing from getting lost.

No news yet on timeframe for the replacement. I'm sure all is in order.
 

Rag Roc

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Jamez, I have to comment on this thread.
First I like your approach to the problem, and feel you handled it calmly and professionally.
Second, a ton of members vent on this forum. I do not view it as product bashing, but rather good information on handling issues regardless of the manufacturer, and how quickly they resolve problems.
Third, I hope your new box arrives in a timely fashion, and is of the quality you expected.
Good Luck!
 
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Jamez

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162
If anybody in my area wants a smokin' deal on a maximizer, this unit is for sale. I've decided to buy it back, repair it and sell it. I've woked it out with my dealer already.....

Update today was it should be another 4 weeks....
 

Toolhorder

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It's funny this almost sounds as bad as my Matco cordless 3/8" impact gun thread. At least the OP didn't have to email the CEO of the company before he got a replacement. Still I wouldn't buy anything MAC ever again after they shut down the Ohio factory and starting re-stamping HF tools and selling them at US made tool prices. Almost ever ad I got with the last MAC dealer was Taiwan sockets and a bunch of clothing that only someone trying to look like Jesse James would wear. Not the same truck I started out as a young mechanic in the late 90's on.
 

MQ Unlimited Media

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Im NEVER buying a MAC toolbox or tools. Thats just unacceptable their quality control tagged it as a good product. I've seen better toolboxes at Harbor Frieght!!!
 
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Jamez

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drfinitely unnacepable for that to get past QC, but hey...... They are doing the right thing here
 
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Jamez

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The update from my dealer yesterday was that my toolbox has been built, is going for paint on wednesday, then should ship the following monday.....

Taking longer than expected.... Oh well, all I can do is wait.
 

bsaint

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Manchester, CT
My father in law's MAC tools will never be replaced with the same quality. He might as well stop using them
 

mypov

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The op was not interested in comparing boxes, brands, or the like. He has been vey patient and realistic about this. These things take time when dealing with corporate bodies. I've seen this first hand with snap on. My boss bought a massive tool utility vehicle and has had an ongoing saga much the same as the op.

Glad they are making it right. I would still buy a Mac box and will be rather soon. 4500 for a new box is much easier to take than snap on's 8000 dollar equivalent .
 
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SS5150

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The op was not interested in comparing boxes, brands, or the like. He has been vey patient and realistic about this. These things take time when dealing with corporate bodies. I've seen this first hand with snap on. My boss bought a massive tool utility vehicle and has had an ongoing saga much the same as the op.

Glad they are making it right. I would still buy a Mac box and will be rather soon. 4500 for a new box is much easier to take than snap on's 8000 dollar equivalent .

Should twist your Snap On dealer's arm a little harder if that is what you're interested in, each time I've shopped for a new box both dealers worked pretty hard to match or beat the other guy's deal. I'll add, the 1st box was a new Macsimizer in '06, and the 2nd was a new Epiq last year. The Epiq (an 84") was cheaper than the 88" Mac.


To the OP, are you keeping the new box, or selling it, or?
 

supersteve

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I've seen references in this thread to 'Ohio plants being closed', 'made in China', etc.
Is Mac really making toolboxes in China?
 

Kevin54

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Talked with my Mac dealer about this. He had an interesting possible explination, the box got damaged in transit, dealer did not catch it untill he uncrated it, so he welded it up to try and recoupe his loses. Not say this is what happened, but a possiblity. Dealer said that all the welds on Mac boxes are spot welds, not mig welds. Also they are done by machines, according to mac. Still hope this turns out good.

Almost every factory that builds toolboxes, cars, or whatever it is, will have a department to rework the products. It may very well be the case that due to a machinery malfunction the machine spotweld was missed or did not hold. They aren't going to toss a complete box in the scrap bin because of one weld. Chances are it may have been hit with a mig and touched up, then shipped out. Unfortunately that weld did not take either. From the looks of the pic, the weld was a little high and the drawer was hitting it causing damage to both. Just because someone received a bad box does not mean the quality of every product they now have is ****. Bottom line is that they make it right. Granted, there was too much back and forth banter. It should have been one or two calls, someone look at it, then make it good. And for everyone saying the OP should get a new one and immediately trade it in....WTF? He ordered a Mac, he got a Mac, and it had a problem. If they make it right, then he has received what he ordered. You are going to get some distributors that are better than others and you are going to get some that isn't worth a **** whether it be Mac, SO, or whoever.
 
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Jamez

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Glad they are making it right. I would still buy a Mac box and will be rather soon. 4500 for a new box is much easier to take than snap on's 8000 dollar equivalent .

You should buy this one...


Is the replacement box gonna be black too?

Yes


Should twist your Snap On dealer's arm a little harder if that is what you're interested in, each time I've shopped for a new box both dealers worked pretty hard to match or beat the other guy's deal. I'll add, the 1st box was a new Macsimizer in '06, and the 2nd was a new Epiq last year. The Epiq (an 84") was cheaper than the 88" Mac.

I have noticed that the epiqs have dropped in price since they came out. but cheaper than the 88" MAC? You must have one hell of a dealer to sell one that cheap....


To the OP, are you keeping the new box, or selling it, or?

Why would I sell it?



I've seen references in this thread to 'Ohio plants being closed', 'made in China', etc.
Is Mac really making toolboxes in China?

NO,

really, you made in china people are retarded



Almost every factory that builds toolboxes, cars, or whatever it is, will have a department to rework the products. It may very well be the case that due to a machinery malfunction the machine spotweld was missed or did not hold. They aren't going to toss a complete box in the scrap bin because of one weld. Chances are it may have been hit with a mig and touched up, then shipped out. Unfortunately that weld did not take either. From the looks of the pic, the weld was a little high and the drawer was hitting it causing damage to both. Just because someone received a bad box does not mean the quality of every product they now have is ****. Bottom line is that they make it right. Granted, there was too much back and forth banter. It should have been one or two calls, someone look at it, then make it good. And for everyone saying the OP should get a new one and immediately trade it in....WTF? He ordered a Mac, he got a Mac, and it had a problem. If they make it right, then he has received what he ordered. You are going to get some distributors that are better than others and you are going to get some that isn't worth a **** whether it be Mac, SO, or whoever.

Finally someone else saying what I've been saying...... Every manufacturer lets out a dud from time to time, and someone has to be the unfortunate recipient....
 

JASTECH

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I would like to have that Mac too! Everybody has a bad one come out, it's a fluke from these hi-quality box makers. Send me a burgandy Maximizer anytime!
 

SS5150

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To the OP-

Misunderstood the post about buying the damaged box back to resell.

Got my Epiq cheap due to $1000 SO credit rebate last spring, that brought it under the price of a 1900 Macsimizer. That, and my Mac dealer ***** and it was killing me to spend that much money with him. I liked my old Macsimizer except for the detents. But when its that much money you've gotta go with the best service, and my Snap On dealer is far and away better than all his competitors.
 
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Jamez

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To the OP-

Misunderstood the post about buying the damaged box back to resell.

Got my Epiq cheap due to $1000 SO credit rebate last spring, that brought it under the price of a 1900 Macsimizer. That, and my Mac dealer ***** and it was killing me to spend that much money with him. I liked my old Macsimizer except for the detents. But when its that much money you've gotta go with the best service, and my Snap On dealer is far and away better than all his competitors.

That is the exact reason that I bought a MAC box. My Snap on dealer was not willing to play ball when it came to the price.... My MAC dealer was. Mr Snappy only comes once a week, MAC man comes everyday. Snap on man wanted proof of purchase for a couple of warranty issues..... MAC man warranties a screwdrivers I told him was found on the side of the road and has been bent in half from being run over....

that and I bought my box for less than half of what they want for this epiq....
http://buy1.snapon.com/catalog/item.asp?P65=&tool=storage&item_ID=650457&group_ID=683231&store=snapon-store&dir=catalog
 

supersteve

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That is the exact reason that I bought a MAC box. My Snap on dealer was not willing to play ball when it came to the price.... My MAC dealer was. Mr Snappy only comes once a week, MAC man comes everyday. Snap on man wanted proof of purchase for a couple of warranty issues..... MAC man warranties a screwdrivers I told him was found on the side of the road and has been bent in half from being run over....

that and I bought my box for less than half of what they want for this epiq....
http://buy1.snapon.com/catalog/item.asp?P65=&tool=storage&item_ID=650457&group_ID=683231&store=snapon-store&dir=catalog


That sounds a lot like my experiences. My Mac guy is way awesome. Almost every single S-o guy I've dealt with in the last twenty-something years has been a total douchenozzle, some of them outright crooks.
It kills me because there are some things that I just simply prefer the S-o version to the Mac, including boxes.

I didn't mean to piss you off with the made in China question. It's just that for so long the country of origin issue never was an issue, but in recent years it has truly become a caveat emptor situation. Every Tuesday I climb onto a Mac truck that has fewer and fewer USA marked things. I hate to stop buying from the guy because he's been so good to me. But I will be dipped in **** if I buy a box made in that place.
Rant over.
 

Kevin54

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Some of us are just trying to figure out how your box got a MIG weld on it when the whole box is supposed to be spot welded together. :dunno:

Like I stated above. If you ever worked in a factory around machinery, the machinery will break down at some point. It could very well be the case here where the spotwelder missed that weld due to a machine malfunction. The spotwelder could have been out of calibration in that one particular area. It could have been for any number of reasons. That is why it more than likely went to a REPAIR Department to be fixed and touched up.

It's funny that everyone is complaining about one spot that WAS not spotwelded, but no one is bitching about the guy that throwed a ****** mig or tig weld on there. I wouldn't have a problem at all with something that was supposed to be spot welded but was repaired with a mig or tig if it held and was correct.

How about a show of hands how many went running out to their toolbox to see if that area was correct or not on theirs? :willy_nil :lol:

Everyone expects everything purchased in the United States and Made in the U.S.A. to be absolutely perfect the first time out. But if it was, then no one would need a warranty would they? And how many have warranted their tools because it broke or was not quite right? And as long as it was made good, then everyone is happy? No difference between a tool or a toolbox. If it's made right, then shouldn't everyone be happy? Now people is saying I'll never buy a MAC for this reason. Show MAC this thread. They're going to lose customers now. :willy_nil

How many of the ones complaining have found a Snap-On screwdriver, a Matco ratchet, or a Mac socket with the chrome peeling, then turned it in for a brand new one on someone else's purchase? Would those people be the same ones that complain about quality on someone else's toolbox then want to boycott the company over a missed spotweld?:lol:

Here you go.
It shows how a Snap-On box is made from start to finish. For the ones that are complaining but have never worked in a factory in a production type of setting, when that steel goes through the Punch Press dies and pops all of the holes into the sides, that die itself has probably been worked on dozens and dozens of times. The punches the die portion, the guide pins to locate the steel sheets, everything has to work in sync. If one little punch breaks, or if one hole in the die gets slugged up, or even if the punch gets dull, which it does quite frequently, the complete die has to come off of the press to be repaired. To replace just ONE punch, you are looking at hours of work. The top and the bottom of the die come apart. The die block(s) have to come off. A new punch has to be made from a punch blank. While it's apart you do preventive maintenance on it. Check the other punches, check all of the die blocks, sharpen everything, double and triple check everything. Then put it all back together.

Now mind you that die is only producing one size of sheet for the box. If another size of box is made, it may or may not use this same die. If it uses the same die, that die may have to come off of the machine again to be changed over to run the different panel. That one die alone may very well be changed over to produce maybe a dozen panels. That's what you don't see. If it has to be changed over then the die goes back to the Toolroom and the Tool & Die Maker has to pull it all apart again, find what components of the die come off, and what different die components go back on it to produce the different part number of panel. The Operator of the Punch Press has now left it up to the Tool & Die Maker to changeover the die. The Operator will then run one panel to see if it is correct. The operator will have a blueprint to look at, he will have a router to go by telling him the key dimensions to check. If all looks good, it goes down the line to the next station.

But if anyone has ever looked at a blueprint of any item made that is a few years old, that blueprint has been changed, modified, redrawn, redimensioned dozens of times. All of that is done between the prototype department and the Engineers and the Draftsmen. After the prototype is proved out, the draftsman will finalize the blueprint then send it to a Manufacturing Engineer. The ME is a guy that sits behind a desk day in and day out, troubleshooting processes and making up Production Routers as to how processes need to be ran in order. Once all of that is being worked on by the ME, a blueprint is sent to a Tool & Die Maker to start making a die.

Now you have about four or more people involved in just making some tooling and processes to make a side panel. This goes on for every single component that goes into the toolbox. And that is JUST for the components. Now the box has to be assembled, so you need tooling to hold it, you need a T&D Maker to make the tooling. An Engineer and a Draftsman to make and deliver assembly drawings. Multiple drawings go to the T&D Maker and to the ME to come up with the process to start assembling the box and then hash it out among all of them as to the best process to do it. Can we weld this, can we bolt that, will a special wrench need to be made to get into this area or that area. Can it be assembled to this point BEFORE paint or do we paint it AFTER we are so far into it?

So you end up having dozens of people, dozens of revisions, dozens of machines, dozens of pieces of tooling, and one spotweld is missed on a box or two and let's boycott the ******* company because someone told me that the complete box is supposed to be spotwelded and this is a ******* mig weld. I'll never buy off of those bastards again and I don't think anyone else should either. I have an $8000 box and one broken weld. WTF??????

Sorry for being so long winded and sorry for going off on a rant. I don't even own a MAC, Snap-On, or a Matco. WHY???? Because I can't ******* afford it. If I had the money though I would, but I'm stuck buying Chinese **** because that's ALL I can afford. I would buy better if I could. But what I am doing is defending the manufacturing industry in the United States, that are American workers that are trying to put out a QUALITY product for American Workers to buy, that doesn't even have a broken spotweld on their ******* toolbox, but are trying to get every other Americans ******* in a bunch because they don't have a ******* clue as to how an American factory even ******* works. And for those people that do that.....don't buy a ******* MAC. Turn everyone against them. Then when **** goes downhill and some stuff is farmed out to China. ******* boycott that also.

**** yea.....BRING IT ON HARBOR FREIGHT :rocker: At least all of your spotwelds held:bowdown:
 
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Jamez

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Somewhere in that mess your point got lost....

What I got is that you are pissed about people bashing MAC for this?

Please clarify for me as your rant missed whatever point you are trying to make.
 
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Jamez

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I didn't mean to piss you off with the made in China question. It's just that for so long the country of origin issue never was an issue, but in recent years it has truly become a caveat emptor situation. Every Tuesday I climb onto a Mac truck that has fewer and fewer USA marked things. I hate to stop buying from the guy because he's been so good to me. But I will be dipped in **** if I buy a box made in that place.

Didn't piss me off one bit.. But you do realize that their toolboxes ARE still made in the USA correct? It's hard to tell...

As far as climbing onto the tooltruck and not seeing USA stamped on the tools.... I couldn't give a rats *** if it was USA made or not.

The bottom line is a product will be made to a companies specifications, and will have to meet their quality control specifications.

Whether it is made in China, India or USA. If the company has low Quality specs and QC standards for a product, then they will have a poor quality product.

Likewise if they have high standards, they will have a high quality product.

I have many tools that get used everyday that are "chinese" that have never failed. But they must be inferior because they are not made in the USA.......
 

TheDogHouse

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like i stated above. If you ever worked in a factory around machinery, the machinery will break down at some point. It could very well be the case here where the spotwelder missed that weld due to a machine malfunction. The spotwelder could have been out of calibration in that one particular area. It could have been for any number of reasons. That is why it more than likely went to a repair department to be fixed and touched up.

It's funny that everyone is complaining about one spot that was not spotwelded, but no one is bitching about the guy that throwed a ****** mig or tig weld on there. I wouldn't have a problem at all with something that was supposed to be spot welded but was repaired with a mig or tig if it held and was correct.

How about a show of hands how many went running out to their toolbox to see if that area was correct or not on theirs? :willy_nil :lol:

Everyone expects everything purchased in the united states and made in the u.s.a. To be absolutely perfect the first time out. But if it was, then no one would need a warranty would they? And how many have warranted their tools because it broke or was not quite right? And as long as it was made good, then everyone is happy? No difference between a tool or a toolbox. If it's made right, then shouldn't everyone be happy? Now people is saying i'll never buy a mac for this reason. Show mac this thread. They're going to lose customers now. :willy_nil

how many of the ones complaining have found a snap-on screwdriver, a matco ratchet, or a mac socket with the chrome peeling, then turned it in for a brand new one on someone else's purchase? Would those people be the same ones that complain about quality on someone else's toolbox then want to boycott the company over a missed spotweld?:lol:

Here you go.
it shows how a snap-on box is made from start to finish. For the ones that are complaining but have never worked in a factory in a production type of setting, when that steel goes through the punch press dies and pops all of the holes into the sides, that die itself has probably been worked on dozens and dozens of times. The punches the die portion, the guide pins to locate the steel sheets, everything has to work in sync. If one little punch breaks, or if one hole in the die gets slugged up, or even if the punch gets dull, which it does quite frequently, the complete die has to come off of the press to be repaired. To replace just one punch, you are looking at hours of work. The top and the bottom of the die come apart. The die block(s) have to come off. A new punch has to be made from a punch blank. While it's apart you do preventive maintenance on it. Check the other punches, check all of the die blocks, sharpen everything, double and triple check everything. Then put it all back together.

Now mind you that die is only producing one size of sheet for the box. If another size of box is made, it may or may not use this same die. If it uses the same die, that die may have to come off of the machine again to be changed over to run the different panel. That one die alone may very well be changed over to produce maybe a dozen panels. That's what you don't see. If it has to be changed over then the die goes back to the toolroom and the tool & die maker has to pull it all apart again, find what components of the die come off, and what different die components go back on it to produce the different part number of panel. The operator of the punch press has now left it up to the tool & die maker to changeover the die. The operator will then run one panel to see if it is correct. The operator will have a blueprint to look at, he will have a router to go by telling him the key dimensions to check. If all looks good, it goes down the line to the next station.

But if anyone has ever looked at a blueprint of any item made that is a few years old, that blueprint has been changed, modified, redrawn, redimensioned dozens of times. All of that is done between the prototype department and the engineers and the draftsmen. After the prototype is proved out, the draftsman will finalize the blueprint then send it to a manufacturing engineer. The me is a guy that sits behind a desk day in and day out, troubleshooting processes and making up production routers as to how processes need to be ran in order. Once all of that is being worked on by the me, a blueprint is sent to a tool & die maker to start making a die.

Now you have about four or more people involved in just making some tooling and processes to make a side panel. This goes on for every single component that goes into the toolbox. And that is just for the components. Now the box has to be assembled, so you need tooling to hold it, you need a t&d maker to make the tooling. An engineer and a draftsman to make and deliver assembly drawings. Multiple drawings go to the t&d maker and to the me to come up with the process to start assembling the box and then hash it out among all of them as to the best process to do it. Can we weld this, can we bolt that, will a special wrench need to be made to get into this area or that area. Can it be assembled to this point before paint or do we paint it after we are so far into it?

So you end up having dozens of people, dozens of revisions, dozens of machines, dozens of pieces of tooling, and one spotweld is missed on a box or two and let's boycott the ******* company because someone told me that the complete box is supposed to be spotwelded and this is a ******* mig weld. I'll never buy off of those bastards again and i don't think anyone else should either. I have an $8000 box and one broken weld. Wtf??????

Sorry for being so long winded and sorry for going off on a rant. I don't even own a mac, snap-on, or a matco. Why???? Because i can't ******* afford it. If i had the money though i would, but i'm stuck buying chinese **** because that's all i can afford. I would buy better if i could. But what i am doing is defending the manufacturing industry in the united states, that are american workers that are trying to put out a quality product for american workers to buy, that doesn't even have a broken spotweld on their ******* toolbox, but are trying to get every other americans ******* in a bunch because they don't have a ******* clue as to how an american factory even ******* works. And for those people that do that.....don't buy a ******* mac. Turn everyone against them. Then when **** goes downhill and some stuff is farmed out to china. ******* boycott that also.

**** yea.....bring it on harbor freight :rocker: At least all of your spotwelds held:bowdown:

wow.
 

supersteve

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Messages
451
Location
Camas, WA
Didn't piss me off one bit.. But you do realize that their toolboxes ARE still made in the USA correct? It's hard to tell...

As far as climbing onto the tooltruck and not seeing USA stamped on the tools.... I couldn't give a rats *** if it was USA made or not.

The bottom line is a product will be made to a companies specifications, and will have to meet their quality control specifications.

Whether it is made in China, India or USA. If the company has low Quality specs and QC standards for a product, then they will have a poor quality product.

Likewise if they have high standards, they will have a high quality product.

I have many tools that get used everyday that are "chinese" that have never failed. But they must be inferior because they are not made in the USA.......


No, I didn't realize Mac's toolboxes "ARE still made in the USA".
Sometimes people ask questions because they don't know.


I'm still trying to figure out what the whole point of this thread is .....
Anybody?
 

smalltruck

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Messages
333
Mac boxes, as well as Snap-ons say assembled in USA with global components. I realize that not all of Snap-ons say that but enough do.

Buy what you like and can pay for.

I'm glad that Jamez is getting his problem taken care of.
 

Kevin54

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el tanque prohibido;2126466[B said:
]If I was looking at buying a MAC toolbox and saw this thread, I might decide on going with a different brand. [/B]It's a shame because MAC used to make good quality boxes.

Snap On.....There is a difference.

Once they give you a new box, take it right to the Snap on truck and trade it :lol_hitti

too big? Too big for what? I can understand not wanting to take in a Mac box for the above mentioned reasons but because its too big? You would be better off selling it on your own when it gets replaced and then buy something else. I would sell it, then buy a used like new Snap on. You would be out of pocket very little and pass that Mac onto someone else. You dont want to go back into debt on another tool box...do whats best for you.

I don't mean to be knocking Mac and stoking Snap-on, but that never would have passed Snappy's inspection process, and if it did, it'd already be taken care of.

GoBlue;2139419[B said:
]Its not just Snappy...you would not see that in a Matco or Lista either[/B]...imho

I always thought toolboxes were spot welded together. I didn't know they had some MIG welds done by hand. :dunno:

Tell MAC if they don,t give you satisfaction you will post pictures of the bad workmanship on all the websites tool buyers visit like GJ and iATN

Ohh, you already did that.......................:)

Joining in just to say that I hope Mac makes this right. I hope they realize what this means for them as far as bad publicity with a bunch of rabid garage nuts on this board!

I don't think MAC realizes how much damage they're doing to themselves by letting this case continue unresolved. This is a high profile board and a lot of guys in the trade read it.

Are you going to sell it or get your money back? I would be tempted to get another brand or different box altogether! Inquiring minds want to know.. :)

I will admit that I bent the ear of my Mac guy about this thread when he wanted me to buy a new box last week. I think my words were something like this guy has a new box and the welds are breaking and Mac isn't doing squat. Maybe that helped. Certainly didn't hurt. Of course Matco sold a new box to a co-worker this week. Nice box and hutch but holy hell was that thing spendy.

Great. Given the photos you posted, if they did not replace this box, I would have been very surprised. I just don't understand how it left the factory like that.

Its nice their getting you a new box but I still have issues with the situation if I were in your shoes.
First, do they think it was acceptable to give you a run around for so long until they decided to ship you a new box? I don't think they'd be so lax had it been a situation with you not paying your note. Heck it may have been repossessed already.
Second, how do you know the quality on the new box won't be shoddy? They should have given you a money back option.
Third, I would not be buying from them again as this is an example of their poor business model.

Good luck with the new box.

I never said a different brand would have been made better. Read what I wrote. I just stated that a snap-on representative stated how they would have dealt with it differently. And you should note it was someone representing that company and not me stating that I think they would do that.
The whole argument from that representative implies that snap-on can and has delivered a box of marginal quality. Like I said in a previous post... The poorly constructed box is secondary to the poor service after the sale.
What I think is funny is people who make grandious statesments that don't necessarily pertain to the discussion at hand. Please fully read before responding.

Oh and I'm sure that avatar of yours plays no role here.

Stinks you have a bad snapon dealer. I am very happy with my snapon and mac dealer. I also took what the previous snapon representative said in this thread as truth because I have come to expect nothing less from snapon and mostly my dealer.
I have no pony in this show and my life doesn't change whether the op gets a new box or not. All I have to say is that in this day and age Mac is taking too long to do the right thing.

Look man, don't come on here and say snap on prices are something only a fan boy would pay. I have a box full of snap on and so do a lot of other guys on here. Don't be bashing us because you had a "bad experience" with them. I am so sick of guys like you that say that ****, you don't like snap on? Good, keep it to yourself because there are way more guys on here that love the superb quality and service of snap on tools. This **** has to stop around here.

James, Do you think the internet publicity helped speed up your case at all?

There must be tool company reps reading some of the boards.

Glad it got sorted out fairly quickly :)

Talked with my Mac dealer about this. He had an interesting possible explination, the box got damaged in transit, dealer did not catch it untill he uncrated it, so he welded it up to try and recoupe his loses. Not say this is what happened, but a possiblity. Dealer said that all the welds on Mac boxes are spot welds, not mig welds. Also they are done by machines, according to mac. Still hope this turns out good.

That's exactly what I had always thought. I couldn't understand why that glob of mig weld was there. And the weld in the picture looked like it was done by somebody inexperienced.

MAC = Made Acceptable China :D

It's funny this almost sounds as bad as my Matco cordless 3/8" impact gun thread. At least the OP didn't have to email the CEO of the company before he got a replacement. Still I wouldn't buy anything MAC ever again after they shut down the Ohio factory and starting re-stamping HF tools and selling them at US made tool prices. Almost ever ad I got with the last MAC dealer was Taiwan sockets and a bunch of clothing that only someone trying to look like Jesse James would wear. Not the same truck I started out as a young mechanic in the late 90's on.

Im NEVER buying a MAC toolbox or tools. Thats just unacceptable their quality control tagged it as a good product. I've seen better toolboxes at Harbor Frieght!!!

Some of us are just trying to figure out how your box got a MIG weld on it when the whole box is supposed to be spot welded together. :dunno:


Read through the highlited portions
 

Kevin54

MEMBER EMERITUS
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Location
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If you read all of the above responses about bad quality, poor service[/B], Mac going the route of China, don't buy Mac buy Snap-on, get the box and resell it right away, and I don't understand how a mig weld was on a box that is supposed to be totally spot welded.....

That is what my rant is about. And yes it was two rants crammed into one long winded reply. The OP had a cool head, went through the channels, and in the end is getting his box. Everyone else is pitching a ***** because a box that is supposed to be totally spot welded had a mig weld and it made it past QC.

That brought on my second rant, which yes, it did get blended in with the first, which was about most of you blowing off steam about Quality Control, spot welds and the like, and don't really have a clue as what it takes to manufacture something. In factories today, there is no quality control like there was in the past. There are no inspectors going around to each station and checking parts or assembly operations. Each operator is responsible for their operation, and each operator is the Quality Control. You can all thank Toyota for that. Factories today follow Toyota's Operating System. It's in the automotive manufacturing industries, it's in the aircraft industries, it's in almost any industry that employs over 100 people.

In that type of industrial environment, where each person is only responsible for the task they are hired in to do, most don't care about someone elses screwup. It gives them the mentality that "It's not my problem" so that problem moves to the next operation or station. In todays work environment, there is so much animosity and backstabbing in a factory, that if you can make someone look bad to make yourself look good, it's going to happen. On top of that, the main complaint with upper management is "scrap rate". A factory wants "zero" scrap rate. If you scrap something, you get wrote up. Get a couple write ups and guess what? The unemployment line.

The same with the spot weld vs, a mig weld. If you watched the Snap-on Video, you will see that a person is using a spot welder. There are also Computer controlled spot welders. It could have been either that missed the spot weld on the Mac box for any number of reasons. Maybe it was break time, maybe it was lunch time, maybe someone got a call that their husband or wife was in a bad accident. That Mac box went on down the line until someone caught it. At that point either the complete box gets tossed out into the scrap bin or it gets repaired. Do you throw away thousands of dollars in labor, machine time, insurance, electricity, for one missed weld? No, you repair it.

I've worked in a manufacturing environment all of my life. So my rant was defending that. My basic point was....before you start spouting off, look at what it takes to actually manufacture something today and get some facts first. There is a large amount of people on this site that seem to think that what they own, everyone should own the same thing. If they own a Snappy box, then there is no comparison and everyone should own a Snappy box. People get what they can afford. Everyone has different expenditures in life.

Bottom line is....the OP is getting a new box, he's going to keep his old one and fix it. Someones going to get a hell of a deal on a slightly repaired Mac. :beer:
 
OP
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Jamez

Well-known member
Joined
Aug 1, 2010
Messages
162
very well said....




And the Snap-On fanboyism gets old fast..... you guys think this doesn't happen with EVERY product on the market place?

If you buy a bag of apples, there is no garantee that one won't be rotten inside.
 
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