Between 265 & 485 SQ/FT Maxjax figment issue

[smokimon001]

Hi everyone, I just purchased maxjax m6k last week, and I am not able to finish the installation due to missing sacrificial nut and bolt, and I can’t find the matching ones from local hardware store or Lowe’s, doesn’t seem to be 5/8”-11 corse thread. Another problem is the wheels that r making the lift portable, it won’t fit into the gap, and I am missing anchor covers; the hydraulic power supply cart wheel won’t lock in place due to a short shaft…
I discovered all the issues last Friday and reported to them immediately, I have been calling since yesterday and today, their tech support seem to be very busy or they r kicking the balls around, I dono, has anyone experienced these kinda issues before? My main concern is the post wheel not being able to fit. Any suggestions would be appreciated.

 

[smokimon001]

They want to send me 32mm thick wheels. Chance to fit into 31-31.5mm gap is slim or impossible, I’m not planning to grind off steel.
what u guys think.

 

[Bodj Built]

They want to send me 32mm thick wheels. Chance to fit into 31-31.5mm gap is slim or impossible, I’m not planning to grind off steel.
what u guys think.

***** you have to deal with this, but put a large crescent wrench on the tabs and bend them out slightly to let the 32mm wheels fit. Not the end of the world.

 

[smokimon001]

Thank u for chipping in, will see if they r able to send me everything before The Weeknd to get it going.

 

[smokimon001]

After half month of waiting, I found out they forgot to ship the wheels and base weldment, so they ship it out 9/9/2021, I received the package today, it is a bag of screws that I can get from hardware store, seems like a joke, I gave up, speechless… I’m writing a letter to Their president so he aware of this non sense.