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Mechanic's "Ten Commandments" And Tips

jimmy12345678

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I put lots of thought into bettering my craft as an auto mechanic and have come up with my own “ten commandments” of sorts to both help myself and the other guys in the field.

1. NEVER LIE OR BE DISHONEST WITH CUSTOMERS. There’s too much legitimate work on vehicles out there to EVER lie to a customer or feed them a line of BS. This is the biggest plague on the automotive industry. Guy’s will call a leaking oil pan and clean up the leak with brake cleaner, or only change one bank when doing a tune up because “the back ones are a PITA” If that’s your attitude, GTFO of this business.

2. Always make things easier for the next guy. Whether that’s spraying down tie rods and cam bolts to free them up before doing an alignment, putting anti seize (I’m starting to like Fluid Film for this application better) on hubs to prevent brake rotors from rusting on, or inside knuckles before replacing hub assemblies,etc. For instance, if I replace an outer tie rod, I will wire wheel the threads of the inner tie rod, run the jam nut back and forth to free it up for when an alignment is done. No sense in fighting with rusty, crusty stuff. Anti-seize goes on bolts that are known to either seize and snap off, such as Jeep Wrangler rear shock bolts, or seize in place, such as Chevy truck upper control arm cam bolts or Ram 1500 lower strut bolts.

3. Use the right tool for the job. Your hands are not hammers, don’t use your hands or legs to break things loose (kicking stick on wheels, hitting the ratchet/wrench/prybar with your hand to break a bolt loose,etc.). Your ratchet, wrench, impact, etc. are also not hammers. Don’t use SAE sockets on metric because it’s “close enough” (there are exceptions to this, such as 5/16 and 8mm). Don’t use a 1/2 impact and 2 reducers on a 7mm bolt. I’m so lazy I’ve gotten to the point to where I’ll rarely use an actual hammer, I prefer using the air hammer with a flat chisel bit to remove rotors, a pointed tip to get hub assemblies to spin in the knuckle and come right out. Saves wear and tear on your body too.

4. Torque wrenches exist for a reason, use them! With most things, once you get an experienced “feel” for how tight things should be, you can get pretty close with your hands or air/electric tools, but I still break out the the torque wrench for EVERY wheel I put on. Too many guys go gung-ho with the impact and make things WAY too tight. Even things as simple as oil filters. Bottom it out and give it 3/4 to 1 turn. I should NOT need a 1/2 breaker bar with a cheater pipe to take out an oil drain plug or oil filter, but I’ve been there.

5. Take care of your body. I wear safety glasses whenever I’m working on a vehicle, can’t risk screwing up my eyes, which seem to be magnets for dirt and oil/coolant/brake cleaner/brake fluid/transmission fluid. Been there, done that, no thanks. Won’t see me kneeling directly on concrete unless I downright have to. I have thick pieces of foam I’ve cut down and made a kneeling pad for when I’m racking up a vehicle on the lift. Didn’t for the first several years of doing mechanic work and my knees are already paying for it. Same with wearing gloves. I know the old timers will make fun of you and say you’re wearing “***** mittens”, but I don’t know how they’ve done it all these years after seeing what their hands look like. Didn’t wear gloves either for the first few years but I quickly learned the advantage they provide.

6. Always be learning, never be content. Always be looking for the faster/easier way of doing something. Never do things the “hard” way if you can help it. Won’t see me breaking out an old school combination wrench or ratchet if I can help it. It’s all cordless/pneumatic whenever possible. Same goes for things like wire brush vs wire wheel. Once I wire brushed something a few times I’m like “**** this” and break out the die grinder with a wire wheel.

7. Stay organized. Digging through a drawer full of sockets/wrenches/pliers or whatever is a waste of time. Keep your toolbox organized with everything in a designated spot. Socket rails and other organizers like that greatly aid in finding tools easily.

8. Don’t be a parts changer. Test, don’t guess. When you tell a customer that their car needs x part or x repair, let that be because you’ve gone through the steps to verify not only the problem, but have gone through all the diagnostic process needed to verify the actual cause of the problem. Too many guys just get a trouble code, look up the most common part replaced for that code and shotgun a part at the car. And yes that’ll work roughly 75% of the time. It’s that other 25 that gets you.

9. Take pride in your work. This goes with anything, but if something’s worth doing, it’s worth doing right. Do it right or don’t do it at all. Too many guys out there, when doing a brake job, don’t replace rattle clips, don’t lube caliper slides, don’t clean hubs before installing new rotors, etc. Putting “whatever” oil you have close by instead of the proper grade because “It doesn’t matter”. There’s many other examples of poor workmanship I can cite.

10. Have the right attitude towards your work. If you’re one of the guys in this field that whines and complains when you have to do something out of your comfort zone, or you find yourself saying “X is stupid, why do you need that” or any such sentiment, GET OUT OF THIS BUSINESS. If you’re not prepared to learn and grow your skills each and every day, as well as keep up with the tools needed to do proper work, you’re in the wrong business. Figuring out new things and new systems I’ve never worked on before gives me the “warm fuzzies” like nothing else in life can, and I look forward to the challenges that lie ahead, even though I might get frustrated while working on it. If you’re a guy that only aspires to do low level work or never venture outside your comfort zone, you’ll likely get frustrated with the business due to “low pay” or “**** work”. When really if that’s all you aspire to, that’s all you’re going to get. Too many guys are happy to put out mediocre work and almost take pride in their ignorance of not being able to understand this “new ****”. It takes lots of effort to learn ad keep growing as a tech, and few of them are willing to do it.

This are just some of the observations I’ve had in my 6 or so years of working as a professional auto tech.

What others can you guys think of?
 
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vavet

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I think this goes along with #9...use the right fluids. It can be hard to figure out the right coolant with so many flavors on the market today, but they’re not always compatible with each other. Use distilled water (not tap water) if you have to dilute it.
 

BrandoJames

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Tornado Alley
As a DIYer, I respect what you've laid out here. In regard to your first commandment, typically mechanics are honest people. The problem is usually the guy that gets between the mechanic and the customer--a dealership service writer or a garage owner out to make a quick buck.
 

3jakes

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South Central PA
jimmy12345678,
I wish you were closer so I could visit your shop when I can't tackle or figure out my own repairs.
BrandoJames,
I try to use shops that are small enough that I can actually talk to the guy doing the work before and after.
I like to get answers to questions like "Is there anything else that ought to be done while you are in there".
 

richfinn

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Leeds, Yorkshire, England
I would add "work smart, not hard", learn the latest non-intrusive techniques that save yourself and the customer unnecessary complication/time and risk of damage!!!
 

M635_Guy

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NC
I think that's a great list. The guy I take my old BMW to is like you. He'll give me a heads up on stuff that is going to need attention at some point, and in a couple cases I've said "Let's go ahead and do that now" and he's said "No - you're good, it doesn't need to be done yet. Just making sure you can plan for it" (things like a water pump, etc.)

And he saves me money. It's a long story, but I had a bit of a mishap and was quoted $1100 for fixing it. I got there and the bill was well under $400. I was pretty puzzled, but the net was upon further inspection he was able to replace a single part that made the rest of the work unnecessary. He could have done the quoted work and I would have never been the wiser. Hell, he could have done the single part and charged me for the full work and I wouldn't have been the wiser until I got more capable and was doing the suspension myself a few years later.

Instead, he just played it straight. There are smaller examples where he's one the same thing, and I really, really appreciate it. Over the years I've referred a lot of people his way, too.
 

zmotorsports

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Nice first post. I concur and I've been wrenching for over 3 decades now. I've made a good living at it and I am bothered by co-workers who ***** and moan about what puts food on their tables every day.

Yes, there are **** jobs that come in the shop but for the most part I've done well for myself and my family with my skillset and so have they if they were honest about it.


and if you have to borrow it more than twice you need to buy your own.

I was going to say this exact thing. Something I've lived by as I absolutely HATED borrowing tools. I learned early on in the trade if I had to borrow something a second time I figured I needed to own that tool, many times I merely paid attention around the shop and took notice of what others were asking to borrow and would purchase the tool before I needed to borrow it. I don't share well so I'm not one to loan tools. I figure no one will treat my tools as well as I do so I simply don't loan them out.
 

vavet

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Nice first post. I concur and I've been wrenching for over 3 decades now. I've made a good living at it and I am bothered by co-workers who ***** and moan about what puts food on their tables every day.

Yes, there are **** jobs that come in the shop but for the most part I've done well for myself and my family with my skillset and so have they if they were honest about it.




I was going to say this exact thing. Something I've lived by as I absolutely HATED borrowing tools. I learned early on in the trade if I had to borrow something a second time I figured I needed to own that tool, many times I merely paid attention around the shop and took notice of what others were asking to borrow and would purchase the tool before I needed to borrow it. I don't share well so I'm not one to loan tools. I figure no one will treat my tools as well as I do so I simply don't loan them out.

I asked the service manager and shop foreman if there was a list of required/expected tools when I interviewed. I was a little disappointed that there was not. On one of my first days there, I asked one of the more experienced techs to walk me through his box and educate me on what tools he recommended I buy, upgrade, etc. It gave me a lot of insight about the most frequently used tools. I think it also sets the tone when you go asking to borrow a tool when the other people can see you're investing in tools wisely, but you just haven't gotten to this particular specialty tool yet. Everyone was new at some point. You can't own every tool when you first start.
 

HoosierBuddy

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Southern Indiana
Great list. You must be in the top couple of percentage of mechanics if you stick to those.

I've been a customer on the wrong side of about all of those (I've owned cars for 35 years and now am sort of responsible for a small fleet at work...so I get a lot of opportunities.)

The one I might add somewhere...which is more on the shop then the mechanic...is do what it takes to get the car fixed in a reasonable amount of time.

I've had vehicles experience unreasonable delays more than once. Actually I no longer do business with a pretty good mechanic around here because he kept a truck for a month on a simple job where he said the part was back ordered for 3 weeks (I was able to find the part available from another supplier with a simple google search)...and unfortunately while the truck was at his shop someone broke the windshield.

When the truck came back to us a month later, with a broken windshield, I gave him the opportunity to make good on the windshield. When he got horsey about it...I explained we wouldn't be able to use him anymore.

Not stepping up to replace a windshield that was broken while the truck was in his possession was the last straw....but the real issue was not going the extra mile to find the part when his normal supplier couldn't get it in a timely manner. I'm assuming the windshield was broken while the truck sat at his shop for 3 or 3 1/2 weeks waiting on this part....which he could have gotten in a couple of days if he'd have taken 5 minutes to search.

In this case the mechanic owns the shop.

Phil
 
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P0234

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Good start but a couple more to add...

If you break something, fix it correctly or at least let the customer know.

Don’t use shortcuts to save you time that involve damaging parts that you don’t think matter. They are there for a reason.
 
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bwringer

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Excellent list!

I'd add in something along the lines of clear communication with your co-workers and customers, and thorough documentation. It's just as much part of the job as anything you do with a ratchet.


Also, properly trim the tails off your zip-ties. Part of #2 and #9, I suppose. But deadly zip-ties are one of the world's clearest signs of extreme laziness and complete disregard for craftsmanship. Proceed with extreme care; a hack has been at play here.
 
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demarpaint

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Most mechanics in my neck of the woods fail to abide by the first commandment unfortunately. I don't see many following the second command either. That alone is the reason why I do about 95%+ of my own work. I do like your list though, it sounds like a plan for a successful auto repair shop, and one I would probably use.
 

lardy1

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Welcome, Jimmy. Nice introduction. My career wasn't in auto repair but I worked in the building trades and I admire the ethics in your list. I encourage you to be the person you like looking at in the mirror. Enjoy Garage Journal.
 

jonesg

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ok but any spare change found beneath seats is mine.

"I fixed the seats while I was in there", they appreciate the little things.
 

Robert Haas

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Care if I add a couple?

Communicate with your supervisor/boss. If a job is going to run long they should be the first to hear about it.

Keep your work area clean and organized. If you find yourself spending 15 seconds looking for something, STOP and clean up, put tools away and work from a sanitary work station.

Your tool box is your domain, every tool has a home and you and only you should know every single tools placement.

Manage your parts. If you order a part confirm its arrival time. A job that stalls because the part procurement stalled it is your fault.

Cheap parts equate to poor reliability. Use this philosophy : "It can be very expensive to be cheap"
 

milwaukeephil

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To add to #5... when I was 16 I started working construction and one of the graybeards told me "if something big is falling over, get the hell out of the way -- don't try to catch it." That piece of advice has saved my *** a few times over the years. Let it fall.
 

Aquamoose

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Also, properly trim the tails off your zip-ties. Part of #2 and #9, I suppose. But deadly zip-ties are one of the world's clearest signs of extreme laziness and complete disregard for craftsmanship.

Yes!!! And cheap electrical tape is aggravating!

In my trade upfitting emergency vehicles, I did an interview for a potential recruit when he recognized an end-of-life vehicle in our shop that was being stripped of emergency equipment to be transferred to a new vehicle. I asked if he unfits them. He said he was the only one upfitting for this particular city’s police vehicles. I walked over and took a few minutes to uncover a key area where most of the critical work was done but was normally out of sight. It was clean & he got hired.


Sent from my iPhone using Tapatalk
 

softailgarage

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Excellent list and reply's as well. From the work you described I would venture to guess you work in an alignment shop. As a former Service Manager I ran Transmission shops, Alignment shops and general auto repair shops for 15 years. One piece of advise and something you could add to #8 is, when stumped with a problem, always go back to the basics. With advanced tools such as scanners, techs will often get too involved with a problem and start "overthinking" and coming to incorrect solutions that don't work. Stop and go back to the basics, sometimes the answer is easier than you thought. Too many times the basics are forgotten or overlooked.
 

2ndGearRubber

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Pittsburgh
The eleventh Commandment for Mechanic's. Never "borrow" a tool without asking to borrow it.

Good one - if you need to borrow, you need yo buy.





Another commandment - the mechanic runs the shop. No cheap parts, no half *** work, put your tools down and stand your ground. Management can fix it themselves if they want it half assed. I'm not eating a comeback.
 

phildb4

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As a retired dentist, often referred to as a Molar Mechanic, I can relate to your ten commandments, and the essence of each commandments can be applied to dentistry
 

P0234

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As a retired dentist, often referred to as a Molar Mechanic, I can relate to your ten commandments, and the essence of each commandments can be applied to dentistry



A great parable. There are so many crooked dentists. Always pitching unneeded work.
 

MarvinBerry

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Enchantment under the sea - NJ
As a non mechanic one I'll add - Verify the problem actually fixed even if it means test driving before returning the car to its owner.

There was a shop I had been using for years, even decades including my parents that lost us forever over that. If I have to bring the car right back occasionly I get it, but when it becomes a regular occurrence we have a problem.

One time it was a brake job on my pops car, whole thing shook because they fucked up the rotors...

Final straw was when I limped in my Jeep, said it was fixed. Drove 4 miles and ended up on a flatbed.
 

Jland

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Great list.. i second that it should be for all trades.. all to often "good enough" and "screw the next guy" are how guys work. As for borrowing tools.. i never borrow hand tools if at all possible. If i need it once I'll need it again. Well done on your list!
 
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