Thanks for sharing this Stephen, this is good info!
Over the years my experience with Menards is their merchandise policies are relatively strict and customer service varies from store to store. Some stores / department managers will do things for you others will not (special orders, etc).
I was trying to get some special order replacement windows for our house and one store said "totally impossible they don't make those anymore" Another store said sure, I'll just call the factory and have them made up, no problem! Got the windows a few weeks later!
They still have room for improvement on tool selection, but it sounds like they are trying to step up their game.
Overall they do a lot things well, if they can add some quality tools into the mix all the better!