dnschmidt
Well-known member
I've exchanged many Milwaukee batteries that have failed prematurely and I have at least 50 Milwaukee tools and probably 75 M18 and M12 batteries. My most recent purchase was the new high speed 3/8" drive and ¼” drive ratchets. I bought these ratchets because Milwaukee makes a high button switching assembly for this model that enables me, a person without fingernails, to switch from reverse to forward much easier than I can on my non-fuel 3/8" drive ratchet where the switch is recessed. So, I get the tools and the optional accessories together shipped to me from Home Depot. I remove the OEM ratchet head with my trusty Knipex snap right pliers and then I take the High Button switching mechanism out of its container and the damn thing falls apart as all that holds it together is grease. Here in Phoenix at 100F grease is oil and not glue. Little tiny parts fall all over my workbench. The damn thing looks like a jeweler would need to put it together. So, I go on Milwaukee’s E-service site and get me a return label and send this message along with the broken pieces and the 3/8” drive new ratchet:
Hi, this is in reference to my service order: SV3263140. Here’s the deal. This is a brand new ratchet that I attempted (due to the fact that Milwaukee said it was easy which I assure you it is not) to install the tall ratchet reversing knob mechanism. I want to do this since I don’t have any fingernails and found that switching the ratchet was a pain in the *** for me. Here’s what happened. When I opened the package, which by the way contained ******** instructions that made little to no sense and had no exploded view of the part, a bunch of really tiny parts fell out. Grease is the only thing that holds this entire thing together and at 110F here in Phoenix grease is a liquid and not a glue. After struggling to put all of these little pieces back together without instructions I decided to send it to you and let you handle this. You should not sell this as being a user installable part as it isn’t. Please install the part and send it back to me. Since I did nothing wrong I feel that this is a Milwaukee problem and not a Denny Schmidt problem and that this “repair” if that’s what you want to call it should be done for free. I also bought a ¼” ratchet and high knob kit and I’d like to send that into you to have you install that kit as well as I’m done dealing with this nonsense. I wasted two hours trying to put this thing back together again.
Here’s a suggestion: put the part into a freezer so that the grease binds all of these little parts together then maybe you can do what needs to be done. I could not get the snap ring into the groove. Do you use a special tool to compress this entire mechanism so that the snap ring can be re-installed?
My “repaired” I don’t know if that’s the right word, ratchet is supposed to show up today. No fuss, no muss no crying or trying to get out of doing the right thing. I like that.
Hi, this is in reference to my service order: SV3263140. Here’s the deal. This is a brand new ratchet that I attempted (due to the fact that Milwaukee said it was easy which I assure you it is not) to install the tall ratchet reversing knob mechanism. I want to do this since I don’t have any fingernails and found that switching the ratchet was a pain in the *** for me. Here’s what happened. When I opened the package, which by the way contained ******** instructions that made little to no sense and had no exploded view of the part, a bunch of really tiny parts fell out. Grease is the only thing that holds this entire thing together and at 110F here in Phoenix grease is a liquid and not a glue. After struggling to put all of these little pieces back together without instructions I decided to send it to you and let you handle this. You should not sell this as being a user installable part as it isn’t. Please install the part and send it back to me. Since I did nothing wrong I feel that this is a Milwaukee problem and not a Denny Schmidt problem and that this “repair” if that’s what you want to call it should be done for free. I also bought a ¼” ratchet and high knob kit and I’d like to send that into you to have you install that kit as well as I’m done dealing with this nonsense. I wasted two hours trying to put this thing back together again.
Here’s a suggestion: put the part into a freezer so that the grease binds all of these little parts together then maybe you can do what needs to be done. I could not get the snap ring into the groove. Do you use a special tool to compress this entire mechanism so that the snap ring can be re-installed?
My “repaired” I don’t know if that’s the right word, ratchet is supposed to show up today. No fuss, no muss no crying or trying to get out of doing the right thing. I like that.
