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Milwaukee pissed me off today

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Jim greengo

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That's why I quit buying milwaukee cordless tools years ago,and went back to dewalt.
But in milwaukees defense,I've beaten the hell out of a few dewalt 20v drill chucks over the years.
 
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NFH2740

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Why is that?

Speak of that which we do not speak of.

Political speech is prohibited on GJ. Sometimes comments about country of origin and the typical attributes, whether China, Vietnam, Taiwan, Mexico, Pakistan, or India, veers into the political realm or is perceived as such.
 
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dnschmidt

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Just guessing, but you might be blacklisted for warranty returns if you have an extensive history.

Also kind of curious what you're doing to kill so many batteries.
Nothing, I very seldom use Milwaukee M18 8.0 and 12.0 batteries for anything. Why? Because they are too damn big and heavy. Several of the batteries that went bad had no more than three of four charge cycles on them. They look brand new because for all intents and purposes they are brand new.
 
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dnschmidt

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Waiting 2 years and 10 months then expecting to send in a battery and re up the supply is the funniest part.

I can't imagine why you can't get ahold of an English as a first language customer service representative anymore. I can't imagine why everyone has sent manufacturing offshore now. I can't imagine why the cost of everything is so expensive now.

Oh wait a minute...
Tell me what's funny about it? I almost certainly own more Milwaukee tools than anybody on this board by a long shot. The number is approaching triple digits. Don't believe me, ask Fedwrench. He's been to my house and he's seen them. Think about this for a second. TTI's lesser brand (Ridgid) offers a lifetime warrantee on all of their batteries and Milwaukee, THE KING OF THE HILL. Gives you three years on $250 batteries which I very seldom use. I check every battery I own every three months and any that are less than four bars gets charged. Not hard for me to do as I've got the following Milwaukee chargers. 3 Rapid Chargers, 1 three at a time Rapid Charger (my favorite), a Supercharger and a six position sequential M18 charger. I probably have 10 of the normal non-rapid chargers. Every three months I need to charge about 10 batteries that have gone down to three bars from 4 bars and that takes about 45 minutes maximum for all of them.
 

Meursault74

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I don't have any battery operated tools. I plugged in my Black and Decker hedge trimmer from the 80's into a long extension cord (also 80's vintage) and it and used it yesterday without issues. Yeah, the cord is sometimes a nuisance. Less nuisance than customer service and dead batteries it seems. ;)
 

PCustoms

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I don't have any battery operated tools. I plugged in my Black and Decker hedge trimmer from the 80's into a long extension cord (also 80's vintage) and it and used it yesterday without issues. Yeah, the cord is sometimes a nuisance. Less nuisance than customer service and dead batteries it seems. ;)
Thanks for this insightful post.
 

AJHD

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Political speech is prohibited on GJ. Sometimes comments about country of origin and the typical attributes, whether China, Vietnam, Taiwan, Mexico, Pakistan, or India, veers into the political realm or is perceived as such.

Maybe... But I fail to see why Milwaukee not honoring battery warranties would have anything to do with country of origin, or be political or otherwise be perceived as such.

Sounds more like Milwaukee screwing their customers and not standing by their warranty. I'd argue it's more likely based on money and/or bad employees.
 

Jswain

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Tell me what's funny about it? I almost certainly own more Milwaukee tools than anybody on this board by a long shot. The number is approaching triple digits. Don't believe me, ask Fedwrench. He's been to my house and he's seen them. Think about this for a second. TTI's lesser brand (Ridgid) offers a lifetime warrantee on all of their batteries and Milwaukee, THE KING OF THE HILL. Gives you three years on $250 batteries which I very seldom use. I check every battery I own every three months and any that are less than four bars gets charged. Not hard for me to do as I've got the following Milwaukee chargers. 3 Rapid Chargers, 1 three at a time Rapid Charger (my favorite), a Supercharger and a six position sequential M18 charger. I probably have 10 of the normal non-rapid chargers. Every three months I need to charge about 10 batteries that have gone down to three bars from 4 bars and that takes about 45 minutes maximum for all of them.
Having so many batteries you seldom use sounds like a you issue, not a Milwaukee issue.

Tell me which battery you know of lives a long life with seldom use?

Your entitlement is the bigger problem, however.
 

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Earp69

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This is why I have no guilt about buying a new battery and returning the defective one. I'm sure I'll get beat down for this but I've tried the honest way with both Milwaukee and home depot, and both left me no choice. If it comes down to one of us getting screwed, I can gaurentee you it won't be me. And for the worry worts that say YOU'LL GET BLACKLISTED, there's ways around that too.
 

NFH2740

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Maybe... But I fail to see why Milwaukee not honoring battery warranties would have anything to do with country of origin, or be political or otherwise be perceived as such.

Sounds more like Milwaukee screwing their customers and not standing by their warranty. I'd argue it's more likely based on money and/or bad employees.
Inattentiveness or a high work load is more likely rather than an attempt to deny a valid claim.

In twelve years I don't recall ever seeing attempt to stifle criticism of manufacturers here. Commenting on COO will go frequently go off the rails. I think that is what the other poster was hinting at.

Full disclosure: I am ranked in the top fifty of Milwaukee fan bois. I have had two successful claims covering Rover batteries; one 2706 with a failed planetary that was out of warranty amd cheaper to replace than repair.
 
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dnschmidt

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Having so many batteries you seldom use sounds like a you issue, not a Milwaukee issue.

Tell me which battery you know of lives a long life with seldom use?

Your entitlement is the bigger problem, however.
The lithium ion batteries I use in my torque wrenches (Energizers) and burglar alarm system (Panasonic). Last a minimum of five years. Because I want what was promised me by the Milwaukee warrantee I'm entitled. OK I'M ENTITLED.
 

Jswain

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The lithium ion batteries I use in my torque wrenches (Energizers) and burglar alarm system (Panasonic). Last a minimum of five years. Because I want what was promised me by the Milwaukee warrantee I'm entitled. OK I'M ENTITLED.
How is a battery that is seldomly used defected by doing what a battery does and losing some of its capacity throughout the years?

Does your battery last forever in your car, too?
 
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dnschmidt

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Makita…
You might be right. I've got a lot of Makita 5 amp-hr batteries that I use in my saws (2X type) I have the normal sidewinder, the rear handle, the track saw and several of their grinders and their 2X blower. I've never had a bad battery from Makita. This could be why they never got into the 8 and 12 Amp-hr game but instead went with two 18V 5's in series.
 
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dnschmidt

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How is a battery that is seldomly used defected by doing what a battery does and losing some of its capacity throughout the years?

Does your battery last forever in your car, too?
I don't care is it self discharges (that's normal) what I'm complaining about is the inability for it to fully recharge. It should recharge to full voltage (actually about 21V or so) and the bad ones don't. Instead of four bars I get three (after charging and around 18 volts indicating a bad cell. I referenced the Torque Test Channel making the same exact complaint about their 8 and 12 Anp-hr batteries not being able to fully recharge. It's just not me.
 
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liliysdad

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I’ve got a feeling that Milwaukee won’t be heartbroken when you switch brands…
 

Mgdoug3

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I never knew it was controversial to make a warranty claim on a defective battery within the specified time period. As long as the battery wasn't abused, I don't see the issue. If I paid for a battery and it's before 3 years from proof of purchase, I would be making the same claim.

The M18 8.0 and 12.0 have a history of not fully charging. There's nothing wrong with using the warranty as stated. I suppose some people just don't care about getting what they paid for and like wasting money.
 

rancherbill

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Milwaukee will probably continue to deny your claim. They will say there was not a defect in material or workmanship. They will say it is at end of life or that you abused it.

I just tossed out a makita 18v Lion that was close to 10 years old.

For Giggles, I had to get something from the local Makita Service Center 3 or 4 years ago for another product and wanted to know how worn my batteries were becoming. He put it on their machine and it told him how many times it had been charged, the capacity of the battery compared to new, and the number of times I had over drained the battery!!! I had damaged the battery several times by running them totally down and stalling the tool. I quickly self educated and stopped doing that. The new one have protection circuits.
 

ItsNemo

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Compared to Dewalt...had a perfectly fine 3ah battery with a membrane button to check the level that stopped working. Contacted support, they asked for receipt and pic of battery, had a new one show up at my door a couple days later, no need to send the other one in, no fuss.
 

pelletman

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Maybe... But I fail to see why Milwaukee not honoring battery warranties would have anything to do with country of origin, or be political or otherwise be perceived as such.

Sounds more like Milwaukee screwing their customers and not standing by their warranty. I'd argue it's more likely based on money and/or bad employees.
I think a certain percentage will give up after the first try and MW knows that
 

isr2kba

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The first three chapters of, Modern Customer Service: A Handbook

1. Deny
2. Disclaim
3. Delay

I found the lively debate on this matter informative and interesting; unfortunately, the situation that prompted the original post is far too common these days and hardly unique to Milwaukee — so much so that I am starting to think that were there to be a company who designed the perfect tool, manufactured it stateside, charged a fair price for it and stood firmly behind it might be rewarded…

…By going broke.
 

dchawk81

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The first three chapters of, Modern Customer Service: A Handbook

1. Deny
2. Disclaim
3. Delay

I found the lively debate on this matter informative and interesting; unfortunately, the situation that prompted the original post is far too common these days and hardly unique to Milwaukee — so much so that I am starting to think that were there to be a company who designed the perfect tool, manufactured it stateside, charged a fair price for it and stood firmly behind it might be rewarded…

…By going broke.
I can't tell if you've actually never heard of Snap-on or are being facetious.
 

neophyte

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Having so many batteries you seldom use sounds like a you issue, not a Milwaukee issue.

Tell me which battery you know of lives a long life with seldom use?

Your entitlement is the bigger problem, however.
If you need to use a high draw tool remotely, were you don’t have a power source, then you might need a lot of batteries to insure you can get the work done.
Some people have to do this type of work, but but frequently enough to be running their batteries down fully each month for recharge.

As fir Milwaukee and their batteries, they’ve had various issues since decades ago when their batteries had the stick design on top that inserted into the tool, and the batteries were made in Mexico, for USA made tools.

One of the Mexico made battery designs had vent holes on the bottom, that could get clogged ip leading to potential explosion issues.
Milwaukee had to recall that series of batteries.
The batteries also had a low amp hour rating of maybe 1.2Ah rating.

Milwaukee later switched to Japanese made batteries that slid onto the tools forwards or backwards.
The Ah rating was at least doubled.
These batteries were generally good, but I ran into more than one person who had batteries with badly welded battery cells or a bad battery cell or two in their tools, leading to lower performance.
Their complaints were that it was too hard yo get the batteries warranted from Milwaukee or their service centers, although I never had to deal with the issue myself.
Milwaukee was part of AEG and Atlas Copco at this point, with tools made in the USA, and Germany and the Czech Republic, and maybe elsewhere.
The European batteries were made inEurope, likely using European made battery cells, with a lower Ah rating for NiCd battery packs than the US Japanese made NiCd battery packs, but there were also NiMH battery packs with a higher 3Ah rating available, as well as 10-15 minute battery chargers.

Then Milwaukee came out with their 24V (or were these the 28v tools) Lithium battery tools.
I’m not sure whether this is the same system that is still available.
The tools were bulky, and heavy, as were the battery packs.
The tools from what I recall were also more expensive then the older NiCd tools by maybe double.

Then Milwaukee came out with their first 18v Lithium battery system.
If I recall correctly, this had major issues and was discontinued and replaced by a different lithium battery system within a few years.

Then Milwaukee came out with the current lithium tool batteries (I think).

Basically though, the various Milwaukee battery systems have had issues over the years.
The battery tools also tend yo cost twice what the corded tools used to cost.
The older Milwaukee NiCd batteries sometimes sat on shelves for 10 years before being sold, and would usually still charge up well after a few charging cycles, despite sitting for ages.

As for other companies with battery issues.
Apple literally had an issue with their battery manufacturer about 15 years ago.
Other computer manufacturers had the same issue due to the same supplier.
Apple initially denied the issue, but once it became known there was an actual manufacturer issue, Apple apparently started supplying replacement new batteries, from a different manufacturer, even for computers that were out of warrantee.
The Apple batteries were all of $120 new if I recall correctly.
Apple did the same for the Logic boards made with Nvidia graphics cards that failed once the issue became known.
 

autobon7

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I cut ties with Milwaukee when they moved production of corded tools overseas. Yes, I'm that old.

A couple of my Bosch 18v batteries are now 8 or 9 years old and still *******.
Same here......have not had one single Bosch 18v battery take a ****.
 

unslow1

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I can't tell if you've actually never heard of Snap-on or are being facetious.
I can say I've had very good experiences with Snap on's phone in customer service. The same couldn't be said with their truck reps. Snap on is also kind of a special case because they charge enough on their tools to pay for a few replacements without losing money.
 

kngelv

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I agree that the OP might have tried to be more tactful in his email to Milwaukee's customer service. Insulting people won't get you very far. He does have a legit claim so any talk of having too many batteries or not using them enough is irrelevant. The warranty is three years and the Milwaukee 12aah and 8ah are well known for having issues so they should honor their warranty ... period. I have/had power tools from every major brand and all have their issues so touting your preferred brand is also irrelevant. I have a twenty year old 28V Milwaukee hammer drill made in Czechoslovakia that still works with the original batteries. This does not mean the current ones don't have issues. Sometimes it's the luck of the draw. I'm not married to one platform. At work I have Hilti, DeWalt and Milwaukee. Home is DeWalt, Makita, Bosch and Milwaukee. I've been slowly migrating from primary DeWalt to Milwaukee because they have more tools that I use and I think they innovate a bit more.

James
 

purplezr2

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Just guessing, but you might be blacklisted for warranty returns if you have an extensive history.

Also kind of curious what you're doing to kill so many batteries.
I don't think it is just him, my one 8.0 is still going. Both my 12's don't take a charge, and I have one or two dead 6.0 M12 batteries.

My 9.0 have been workhorses. Haven't died or caught fire yet, they do get warm during use sometimes.
 

isr2kba

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I can't tell if you've actually never heard of Snap-on or are being facetious.
Our disconnect has to do with ‘fair price’.

I love Snappy and in particular their chrome hand tools, screwdrivers and impact sockets. I especially love their pullers and admire that they dedicate more than a minute to the fit and finish of slide hammers.

I am enchanted by their jewel like qualities, but as with jewelry, I don’t pretend I get a good deal.
 

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Rabid Badger

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Waiting 2 years and 10 months then expecting to send in a battery and re up the supply is the funniest part.

The warranty is 3 years from the date of purchase. If the battery fails in that time period, it is covered by the warranty.

Having so many batteries you seldom use sounds like a you issue, not a Milwaukee issue.

It isn't an issue at all. Does Milwaukee specify a minimum number of charge cycles required to satisfy their warranty requirements? Of course not.

Tell me which battery you know of lives a long life with seldom use?

Any well-made, modern lithium tool battery. Lithium batteries primarily wear out by charge cycles. If a battery isn't cycled very often, it isn't experiencing a lot of wear. Being stored in a high state of charge for extended periods will eventually cause problems, but with modern cells that should take more than 3 years to manifest.

Your entitlement is the bigger problem, however.

Expecting a company to honor their warranty qualifies as entitlement?

How is a battery that is seldomly used defected by doing what a battery does and losing some of its capacity throughout the years?

Does your battery last forever in your car, too?

Are you comparing a lithium-ion tool battery to a lead-acid car battery? Because that would be asinine.

When a lithium-ion cell loses capacity through use, it still charges up to the same 4.2V that it did when new. It just takes less energy to get it there. If the charge gauge isn't showing full at the end of a charge cycle, that doesn't mean the battery has lost some capacity. It means the battery has failed.

In this case, the battery has failed within the period that the manufacturer guarantees it won't. The OP is owed a replacement.
 
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dnschmidt

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I WON. There I typed it in all caps. Called 1-800-SAWDUST and on the first try got a *****. Politely said goodbye to said ***** and called again and got a nice lady that could actually understand what I'm talking about. Apparently, their IT group ***** as it took her fifteen minutes to find my uploaded receipt which she eventually did. She looked at the date and said no problem sir I'll have them ship another battery right out. Obviously, good help must be hard to find in Mississippi, where their repair facility is located, as the first guy seemed barely literate.
 

dchawk81

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I WON. There I typed it in all caps. Called 1-800-SAWDUST and on the first try got a *****. Politely said goodbye to said ***** and called again and got a nice lady that could actually understand what I'm talking about. Apparently, their IT group ***** as it took her fifteen minutes to find my uploaded receipt which she eventually did. She looked at the date and said no problem sir I'll have them ship another battery right out. Obviously, good help must be hard to find in Mississippi, where their repair facility is located, as the first guy seemed barely literate.
1udx.jpg
 

liliysdad

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I WON. There I typed it in all caps. Called 1-800-SAWDUST and on the first try got a *****. Politely said goodbye to said ***** and called again and got a nice lady that could actually understand what I'm talking about. Apparently, their IT group ***** as it took her fifteen minutes to find my uploaded receipt which she eventually did. She looked at the date and said no problem sir I'll have them ship another battery right out. Obviously, good help must be hard to find in Mississippi, where their repair facility is located, as the first guy seemed barely literate.

You sound like such a swell guy…
 

AJHD

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I WON. There I typed it in all caps. Called 1-800-SAWDUST and on the first try got a *****. Politely said goodbye to said ***** and called again and got a nice lady that could actually understand what I'm talking about. Apparently, their IT group ***** as it took her fifteen minutes to find my uploaded receipt which she eventually did. She looked at the date and said no problem sir I'll have them ship another battery right out. Obviously, good help must be hard to find in Mississippi, where their repair facility is located, as the first guy seemed barely literate.

I admit I do the same thing. The faster and less rude option is to hang up and try again. Sometimes it's all about who you talk to.
 
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