Mini Split Online Seller Inquiry

[flyingtpot]

Looking at getting a Mitsubishi model: MY-GL24NA mini split system. Would like to purchase if from a local dealer/contractor, yet they only want to make the system sale with installation.

Seems like the usual horror stories after reading reviews of online sellers like eComfort and acwholesalers.

Any recommendations for an online seller of Mitsubishi mini split systems?

Thanks

 

[chrispyny]

I dunno what horror stories you are tlaking about. I bought my fujitsu 2 head split from ecomfort. They were great. 24k btu with a 7 and 18 head. Love it. Installed it myself. Started a thread but it was when photobucket **** the bed and i was having a hard time loading pics to another pic hosting site so i dropped the idea of starting the thread. I have to finish it.

On a lighter side. I called a local hvac dist up near me and they said they have another fujitsu model i want in stock and will match ecomforts prices no problem.

Make calls, don't assume your local hvac distributor won't sell to you.

The fuji mini i installed cools half the house. Next spring i'll install one more on the opposite side to cool the rest of the house and be done. I'll be buying locally. Nothing like going and picking up what you need and bringing it home same day.

Call around. Or buy from ecomfort, i did and am pleased with their performance, including a damaged item during freight which they replaced almost immediately.

Good luck.

 

[dsimatt]

I'd run prices with buying online versus having a local company install it, I paid about a $1000 more having it installed but that got me the full warranty so it was worth it to me.

 

[flyingtpot]

I dunno what horror stories you are tlaking about. I bought my fujitsu 2 head split from ecomfort. They were great. 24k btu with a 7 and 18 head. Love it. Installed it myself. Started a thread but it was when photobucket **** the bed and i was having a hard time loading pics to another pic hosting site so i dropped the idea of starting the thread. I have to finish it.

On a lighter side. I called a local hvac dist up near me and they said they have another fujitsu model i want in stock and will match ecomforts prices no problem.

Make calls, don't assume your local hvac distributor won't sell to you.

The fuji mini i installed cools half the house. Next spring i'll install one more on the opposite side to cool the rest of the house and be done. I'll be buying locally. Nothing like going and picking up what you need and bringing it home same day.

Call around. Or buy from ecomfort, i did and am pleased with their performance, including a damaged item during freight which they replaced almost immediately.

Good luck.

Thanks for your reply.

Several reviews and stories I've heard had the two online sellers I noted as being problematic. I want to avoid that possibility as best as feasible.

Good to read that your ecomfort purchase worked out fine for you. Their prices are very competitive.

I did make calls to local HVAC contractors about the install. Their prices were way to high for an install. Also, they weren't interested in selling a system anywhere close to an online seller.

 

[Fueler]

I don't know if this fits your search but I have had good customer service from these folks. http://ingramswaterandair.com/heating-conditioning-ductless-mini-split-c-45_124.html

 

[LS6 Tommy]

Be aware that the Mitsubishi warranty is reduced from 12 to 10 years if not installed by a "MEUS Diamond Contractor". If you buy a Fujitsu on line there is NO warranty, no matter how it was installed.

Tommy

 

[dsimatt]

Be aware that the Mitsubishi warranty is reduced from 12 to 10 years if not installed by a "MEUS Diamond Contractor". If you buy a Fujitsu on line there is NO warranty, no matter how it was installed.

Tommy

I thought it dropped it down to 7 years, a standard mitsubishi dealer was 10 years and the diamond dealer was 12 years.

 

[LS6 Tommy]

I thought it dropped it down to 7 years, a standard mitsubishi dealer was 10 years and the diamond dealer was 12 years.

IIRC, the "System" is 12 MEUS/10 licensed installer. The "Compressor" is 7 and the "Parts" is 5.

Tommy

 

[Git]

Be aware that the Mitsubishi warranty is reduced from 12 to 10 years if not installed by a "MEUS Diamond Contractor". If you buy a Fujitsu on line there is NO warranty, no matter how it was installed.

Tommy

The work around for me with my Mr Slim was to do everything except start it up

I then found a "Diamond Contractor" in my area to come out do a once over and start it up for $300 to maintain the warranty

Works for me, but hopefully, I will never have to test the warranty

 

[Circus Bear]

I purchased the first of my two units online from Comfort Up. Great price, excellent communication, and fast free shipping. I chose to risk the warranty for a DIY install with the help from my neighbor who is a retired HVAC contractor. Professional install was more $ than the unit. Been working great for two years.

I did purchase a good vacuum pump, quality gauge set, and torque wrench. This and pointers from my neighbor made for a rewarding experience.

I bought a second unit off CL that was new in the box and matched my first unit. Easy install and is working great.
I chose Gree. I have a 12,000 BTU in the shop and a 18,000 BTU in the two car garage.

 

[PoorOwner]

I asked eComfort 2 times they told me Mitsubishi 5/7 no matter what.. claims go through them during that period. I thought I get 10/10 if installed by a licensed professional HVAC technician (doesn't have to be a dealer..)

 

[flyingtpot]

My reply email to a local contractors $4185 quote:

Thanks for the quote. What model Mitsubishi is 15K BTU and 21.6 Seer? $4185 to install a $2K system seems expensive. Is your quote correct?

His reply:

My quote is correct. The Model is a MUZ-GE15NA-1. Although you can do a google search and purchase this equipment yourself you would receive no warranty on equipment purchased online. Our distributors will only warranty what was purchased through their coffers. All of this equipment is serialized, and that serial number is tied to your warranty. I have seen many home owners fall victim to “getting it cheaper online,” then end up having to repurchase something they already purchased online because there is no warranty, or the equipment was damaged beyond repair, dead on arrival, or some other bad circumstance. When you are talking thousands of dollars, it is best to go through a known source with a quality installation. Our company has been partnered with Mitsubishi now since 2002, and we are their choice for installing their products in this area. The most important day of equipment’s lifetime is the day it is installed. Quality installation will ensure this product lasts through it’s 12 year warranty period.

I would give him the install to do, yet research shows they are going to install a discontinued model. Plus, the cost of the installation is over twice the cost of the materials.

Also, this seems very unlikely to be true: Although you can do a google search and purchase this equipment yourself you would receive no warranty on equipment purchased online.

 

[PoorOwner]

here is the mitsubishi warranty (latest)

http://www.mitsubishicomfort.com/product-warranty-statement


" warrants to the original purchaser of this M-Series product purchased on or after April 1, 2015 from a licensed HVAC contractor and installed by such contractor in the continental United States, Alaska and Hawaii, that:"


It didn't say you cannot buy online, it does sound like in their wording you have to buy it from the same company installing it. I noticed it says "by such", not "by the same" But eComfort says they will warranty it, they are obviously a big distributor. So it is up to interpretation

 

[zmaxmotorsports]

I've had good luck with e comfort,I'd run like hell from in graham's water and air though.

 

[flyingtpot]

I contacted eComfort about the warranty situ. They warranty the Mitsubishi mini splits they sell if you have a licensed contractor sign-off on the installation. As in, the contractor did the refrigerant fill and system check.

 

[Git]

eComfort will even give you the names of qualified contractors in your area if you need it - at least they did back in 2014

I found a contractor by just going to their website and then I touched basis with them before I placed my order with eComfort
http://www.mitsubishicomfort.com/contractors

When it came time to have it started up - the original contractor backed out saying he was getting pressure from the Mitsu Rep. (I think Mitsu was starting to try to crack down on internet sales about then) I went to my #2 choice and they treated it just like a service call. Flat $300.

The Mitsubishi's should not need any additional refrigerant, they come precharged up to a set length. On mine, for example, there was a sticker on the side that said it was pre charged up to 131' of line - between the two indoor units I had maybe 65'

I sent him a bunch of pics via email so they could see exactly what they were dealing with without having to come out to the house

I still have the contract proposal:

For you review, we outlined the scope of work as follows:
• Perform start up on Mitsubishi mini-split system w/ two indoor units
• Nitrogen test refrigerant lines and bubble check all connections for leaks
• Pull vacuum on system.
• Start up system and check. For proper running pressures.


I would definitely do it again with eComfort and Mitsubishi. I am not that concerned about the warranty - that I why I bought a Mr Slim to begin with

Edited to add - if you go Mitsubishi, you need to register your system on their website
https://www.registermehvac.com/claims_1.aspx?promotion_id=7606

Also Warranty Info
http://www.mitsubishicomfort.com/tools/warranty-registration

 

[dsimatt]

My reply email to a local contractors $4185 quote:

Thanks for the quote. What model Mitsubishi is 15K BTU and 21.6 Seer? $4185 to install a $2K system seems expensive. Is your quote correct?

His reply:

My quote is correct. The Model is a MUZ-GE15NA-1. Although you can do a google search and purchase this equipment yourself you would receive no warranty on equipment purchased online. Our distributors will only warranty what was purchased through their coffers. All of this equipment is serialized, and that serial number is tied to your warranty. I have seen many home owners fall victim to “getting it cheaper online,” then end up having to repurchase something they already purchased online because there is no warranty, or the equipment was damaged beyond repair, dead on arrival, or some other bad circumstance. When you are talking thousands of dollars, it is best to go through a known source with a quality installation. Our company has been partnered with Mitsubishi now since 2002, and we are their choice for installing their products in this area. The most important day of equipment’s lifetime is the day it is installed. Quality installation will ensure this product lasts through it’s 12 year warranty period.

I would give him the install to do, yet research shows they are going to install a discontinued model. Plus, the cost of the installation is over twice the cost of the materials.

Also, this seems very unlikely to be true: Although you can do a google search and purchase this equipment yourself you would receive no warranty on equipment purchased online.

I priced out my mitsu system on ecomfort and with the other stuff you needed plus getting the electrical run I just didn't feel comfortable trying to install something with that big of a investment and was not a ton more having it installed.

The one local dealer I had give me a quote was dead serious that Mitsubishi does not sell online and that those units were rebadged of a different company. He also tried selling me the wireless thermostat at double the price online....so trust your gut.

 

[PoorOwner]

Does the price include running the electrical. Because that's the hardest part unless the panel is very close to the unit

 

[Git]

I priced out my mitsu system on ecomfort and with the other stuff you needed plus getting the electrical run I just didn't feel comfortable trying to install something with that big of a investment and was not a ton more having it installed.

The one local dealer I had give me a quote was dead serious that Mitsubishi does not sell online and that those units were rebadged of a different company. He also tried selling me the wireless thermostat at double the price online....so trust your gut.

I am curious - how much was 'not a ton'. Do you mind sharing your numbers?

Wireless thermostat - I ended up installing two of them on my system. A little expensive, but they give you the ability to set a schedule/program

https://www.ecomfort.com/Mitsubishi-MHK1/p30825.html

 

[dsimatt]

I am curious - how much was 'not a ton'. Do you mind sharing your numbers?

Wireless thermostat - I ended up installing two of them on my system. A little expensive, but they give you the ability to set a schedule/program

https://www.ecomfort.com/Mitsubishi-MHK1/p30825.html

This is what I have.

https://www.ecomfort.com/Mitsubishi-MZ-FH18NA/p57453.html
$2600
Buying that I would also have had to buy the lines
https://www.ecomfort.com/Mitsubishi-MPLS385812T-65/p30598.html and all the covers for them plus the drain tubing so figure in around $600.

Plus that thermostat for $300 and lets say $300-400 for the electrician and whatever the cost of a ac company doing the start up.

I paid $4500 for everything and that was including have a electrician run power outside and he had to change out breakers in my panel since I had run out of space so that cost more.

I think they dropped the price on that thermostat because this spring it was over $300 online and I paid a little more then that, the first company quoted me $600 for it and when I called him out he stated the price "really" went up over winter and my interest in them really went down.

 

[bonneyman]

Buying something as expensive and vital as an A/C off the web sounds risky to me. But I've heard all sorts of stories about guys who have done it.

They install it themselves, and have a friend who does HVAC during the day come over on the weekend and charge it. Some work fine, others nothing but problems.

I'm all for DIY but some jobs you should stick with the professionals. (I wouldn't do a heart transplant off the Internet). Then again - with the dealings I've had lately with licensed contractors of various trades - I can see why there's a big push to sell directly to the consumer. Buyer beware.

 

[Git]

This is what I have.

https://www.ecomfort.com/Mitsubishi-MZ-FH18NA/p57453.html
$2600
Buying that I would also have had to buy the lines
https://www.ecomfort.com/Mitsubishi-MPLS385812T-65/p30598.html and all the covers for them plus the drain tubing so figure in around $600.

Plus that thermostat for $300 and lets say $300-400 for the electrician and whatever the cost of a ac company doing the start up.

I paid $4500 for everything and that was including have a electrician run power outside and he had to change out breakers in my panel since I had run out of space so that cost more.

I think they dropped the price on that thermostat because this spring it was over $300 online and I paid a little more then that, the first company quoted me $600 for it and when I called him out he stated the price "really" went up over winter and my interest in them really went down.

As a comparison, I have a 24k system with two indoor units and my 'total' price at the time was $4,412 with me doing everything except the startup by the contractor which I paid him $300 (included in the $4,412)

As a reference here is the base system which was $3,278 at the time
https://www.ecomfort.com/Mitsubishi-M2H24W06180000-A/p60913.html

I added the wireless thermostats later (they were $258)
https://www.ecomfort.com/Mitsubishi-MHK1/p30825.html

Your price actually doesn't look that bad, certainly better than alot that I have seen

bonneyman - with the Mitsubishi units, there is not 'charging' the unit per se. The condensor is already pre-charged, all they need to do is check the lines for leaks, evac the lineset and release the charge

 

[flyingtpot]

Picked up the unit today, as the freight terminal botched the delivery last Friday. Chose a Mitsubishi model MY-GL24NA, purchased from eComfort. Comments thus far:

• Ordered, yet not shipped was the 4" Line Set Cover Kit.
• Ordered in the line kit was surge protector, which was also not shipped.
• From my review of the system, I don't consider either the indoor or unit units to be relabeled/rebadged components. They are packaged too good, the cartons have Thailand as the COO, and the molding of the plastic parts is quality work.

Sent an email to eComfort about the missing kit and part(surge protector).

As this is a shop installation, I decided to run the lines from the indoor to outdoor unit along the interior wall for the vertical distance. Covering and installing the vertical length outside is too cumbersome of an installation in this application. Has anyone else tried that with their installation? Any code restrictions in your location to prevent doing it that way?

 

[PoorOwner]

Picked up the unit today, as the freight terminal botched the delivery last Friday. Chose a Mitsubishi model MY-GL24NA, purchased from eComfort. Comments thus far:

• Ordered, yet not shipped was the 4" Line Set Cover Kit.
• Ordered in the line kit was surge protector, which was also not shipped.
• From my review of the system, I don't consider either the indoor or unit units to be relabeled/rebadged components. They are packaged too good, the cartons have Thailand as the COO, and the molding of the plastic parts is quality work.

Sent an email to eComfort about the missing kit and part(surge protector).

As this is a shop installation, I decided to run the lines from the indoor to outdoor unit along the interior wall for the vertical distance. Covering and installing the vertical length outside is too cumbersome of an installation in this application. Has anyone else tried that with their installation? Any code restrictions in your location to prevent doing it that way?

you can run it inside but it needs to go out the side of the air handler first before turning down. So you may want to go a bit horizontal with a drainage slope before turning down, all inside if that's an option. Then the outside just have a hole and line set like the house AC is.

 

[flyingtpot]

you can run it inside but it needs to go out the side of the air handler first before turning down. So you may want to go a bit horizontal with a drainage slope before turning down, all inside if that's an option. Then the outside just have a hole and line set like the house AC is.

What is meant by 'but it needs to go out the side of the air handler first before turning down.'

This Mitsubishi unit is designed so the lines can exit the indoor unit six different ways (viewed facing the unit):

• right side out the back
• right side directly downward
• right side, to the right
• left side out the back
• left side directly downward
• left side, to the left

 

[PoorOwner]

What is meant by 'but it needs to go out the side of the air handler first before turning down.'

This Mitsubishi unit is designed so the lines can exit the indoor unit six different ways (viewed facing the unit):

• right side out the back
• right side directly downward
• right side, to the right
• left side out the back
• left side directly downward
• left side, to the left

You are correct I missed that. Not many have the knock out for going straight down. The lines are much thicker on the 24k unit so be careful making that turn