Missing Snap On dealer part 2

[MrMark]

Trust me, Snap on would still get sued. It depends on the facts and what they knew and when they knew it.

Cops have a couple of ways of not dealing with something they don't want to:

1 It's a civil matter even though most prosecutors would find it to be criminal;
2 I didn't see it. Cops are funny and you wonder if they realize that there are a lot of people sitting in jail that committed crimes that the cops didn't see.

 

[mrshaun]

There's also, from my understanding, franchisees and independent dealers. Maybe they do independent dealers any more, but they still exist. I've been told by a couple of the latter that the conditions and terms (or lack thereof) are more favorable that those of the former.

they callthem special reps. there are only a few left here and there....

 

[illmatyk]

franchise not employee.... big difference.

OT: Are you a Snap On dealer?

 

[walrus]

Interesting snide comments in here about Snap On when it has little to do with Snap On and everything to do with a small business owner who appears to be a deadbeat

 

[mrshaun]

well walrus you hit the nail on the head. The lawyers will keep this thread going though

 

[Red Green]

OT: Are you a Snap On dealer?

Yes MrShaun is a Dealer.


About the police not doing stuff they don't want to. I had a couple cars without titles that I needed a TR-52 form (proof of ownership of an abandoned vehicle) I called the police and they told me that I had to get the form from the Secretary of State. I went to the SOS and they told me the police have the form. I was cleaning the file cabinet and found some forms that my dad had left over from the 80's so I called the Police again and told them I had the from and the women on the phone asked where I got if from. I told her the SOS and she all but called me a liar on the phone.

 

[Daddy_Rabbit]

Interesting snide comments in here about Snap On when it has little to do with Snap On and everything to do with a small business owner who appears to be a deadbeat

... it has EVERYTHING to do with Snap-On corporate when said deadbeat small business owner rides around in a van/truck with the words Snap-On proudly written on the side.

i'm not an attorney.

 

[mrshaun]

franchise. Not company owned store or property. Snap On can only tell us what we need to do, and not MAKE us do anything. Now a good franchisee does what he needs to do.

 

[4x4gearhead]

I would find where he lives and pay him a visit personally, not necessarily a malicious one but I would confront him about it and let him know you are serious about taking action if indeed he is just dodging you.

 

[Davefr]

... it has EVERYTHING to do with Snap-On corporate when said deadbeat small business owner rides around in a van/truck with the words Snap-On proudly written on the side.

^^^Exactly!! SO corp has no legal obligation but that billion dollar brand name implies that they should stand behind the reputation of the brand in situations like this. It's more about customer goodwill/reputation/trust then legal.

Corp should have contacted the district/regional sales manager to investigate the situation. If the customer really did get screwed by a bad dealer then the district sales management should make the customer whole.

 

[kursplat]

franchise. Snap On can only tell us what we need to do, and not MAKE us do anything.

they can make someone take their name off the truck...

edit: of course they have to find em' first

 

[scheu]

My Snappy dealer went missing also. Long story short, he left his truck parked with a note that he was done being a dealer.
BUT Snap-on corp. made it right with me and one of my tech. as we were both owed things by said dealer.

 

[mrshaun]

they can make someone take their name off the truck...

edit: of course they have to find em' first

you're very right. the truck i have now went through that kind of mess with its previous owner

 

[Robert Haas]

So as I understand it,
Snap On Tools has only one real type of customer

These "Customers" all drive big white trucks with Snap On painted on the side.


These "Customers" then sell what they BUY from Snap on to who ever they want.

These "Customers" must follow specific rules or they can't buy anymore stuff from the "Company"

The rest of us,(The ones that pay retail) have no actual contract or for that matter any business what so ever with Snap On Tool Corporation. Some of us might have a business deal with the financial division but they are a separate entity.

The product is top notch

the way it is sold used to work

Today, with every other mortgage being defaulted because the person on the deed decided the house is some how no longer worth the monthly payment they agreed to just walks away,...Snap On dealers are more likely to follow suite.

I sure like my tools, I used to think I was paying the extra cost because of the service that came with them,,,


So I ask:


Where the Hell is the service?

 

[Robert Haas]

A bit bitter this morning, I was on hold wit Snap On HQ for 30 minutes, I am now on the, "don't worry, we will call you right back mode"

 

[mrholeshot]

Looks like everyone would wait until they find out about the dealer before handing out legal advice. Sometimes there is a really good reason why someone doesn't show up.

 

[HuskerMedic]

With all due respect and with great deference to your time on the force. I'm a prosecutor, mostly fraud, theft, identity crimes. I'm sooo tired of investigators and police immediately writing off financial disputes as "civil matters." In my jurisdiction, intentionally taking money and making off with the goods is called theft.
Again, no disrespect meant.
That said, if you're even considering a criminal complaint (which I can see you're not), call your state's attorney general. Though, obviously, there are other avenues to explore first.

The key here is the phrase "In my jurisdiction".

I was also a cop, in a former life, for 12 years. A large part of my decision to leave the field were the incompetent prosecutors I was constantly dealing with (no disrespect meant to you). In my experience, it was always the prosecutors crying "It's a civil matter"! Getting them to prosecute anyone for a property crime was like trying to pull teeth from an alligator.

One of the great legal minds I was forced to deal with at one point decided that gas drive-offs (pump & runs) were a civil matter. It all came down to they were understaffed and underpaid (I was making more on a cop's salary than a deputy county attorney) and just didn't want to deal with it. The county attorney's office had a revolving door on the deputy's offices; they would stay 6 months to a year and then would join the dark side.

Unfortunately, this happens quite often in my area of the world.

 

[mrshaun]

I tried tohelp, but this oneis difficult all the way from texas.

 

[walrus]

.

i'm not an attorney.

Really? The guy is a deadbeat, simple as that. Snap On name is on his truck so I assume they aren't liking this situation but its his deal with his customer.

 

[cherokee140]

So as I understand it,
Snap On Tools has only one real type of customer

These "Customers" all drive big white trucks with Snap On painted on the side.


These "Customers" then sell what they BUY from Snap on to who ever they want.

These "Customers" must follow specific rules or they can't buy anymore stuff from the "Company"

The rest of us,(The ones that pay retail) have no actual contract or for that matter any business what so ever with Snap On Tool Corporation. Some of us might have a business deal with the financial division but they are a separate entity.

The product is top notch

the way it is sold used to work

Today, with every other mortgage being defaulted because the person on the deed decided the house is some how no longer worth the monthly payment they agreed to just walks away,...Snap On dealers are more likely to follow suite.

I sure like my tools, I used to think I was paying the extra cost because of the service that came with them,,,


So I ask:


Where the Hell is the service?

I would say F- the guys on the trucks. If you want snap-on deal with them online, not some fly-by-night truck dealer.....what else would you spend that kind of money on...any kind of money on...out of the back of someones car.

The dealers are their own company for all they just sell snap on products...as well as some other stuff. If you want those tools go to the source.

 

[Romanova]

Not sure about anyone else, but my SO dealer has his personal address on the top of every receipt...

 

[mrshaun]

We use our shop address, but I put my address on my business cards

 

[MrSnicks]

I hate when good people get screwed. I have no advise to give or dirt to throw, but would like to hear the outcome. Good luck.

Patrick

 

[Robert Haas]

Just received a phone call from the folks back at SO world HQ.


You are gonna love this.


They have been trying to contact my dealer as well. They have asked me to send them all the paper work I have and they will see about getting any items I paid for that are not in my possession. As far as my balance on the truck,...??? Well they have no record on their system so I was asked to send them any paperwork I have and they would be able to take any outstanding balance from me and forward it to my dealer.


So I will be writing them a check and sending them the lists of back ordered products still owed.

I sure hope my dealer is not screwed over by this but I see no other way to proceed.

 

[Davefr]

Just received a phone call from the folks back at SO world HQ.


You are gonna love this.


They have been trying to contact my dealer as well. They have asked me to send them all the paper work I have and they will see about getting any items I paid for that are not in my possession. As far as my balance on the truck,...??? Well they have no record on their system so I was asked to send them any paperwork I have and they would be able to take any outstanding balance from me and forward it to my dealer.


So I will be writing them a check and sending them the lists of back ordered products still owed.

I sure hope my dealer is not screwed over by this but I see no other way to proceed.

Interesting. It sounds like they are trying to make you whole. However paying SO corp. for depts owed to an independant dealer would make me a little nervous. If the dealer resurfaces they could claim you still owe them money.

It is a two way street though.

I don't know how I'd proceed. In any event keep a paper trail and get names and dates from everyone involved.

 

[mrshaun]

If you do send money keep all records. If he quits and he owes snap on they might hold the money until the next guy comes around then let him take your payment.
You know that snap on sees a lot of this info and the right person might have read this thread. ya never know

 

[MrSnicks]

You know that snap on sees a lot of this info and the right person might have read this thread. ya never know

Snap On reads Garage Journal? The invasion is complete...

 

[sammm]

The last thing I would do is send money to anyone at this point. Let them (SO) sort out the paperwork, and who owes who.

 

[mrshaun]

If the dealer wants his money he will come and get it.

 

[Robert Haas]

The last thing I would do is send money to anyone at this point. Let them (SO) sort out the paperwork, and who owes who.

There is no doubt about money I owe, and to be honest I do not like having a debt over me. Not my way of doing business.

Corporate is going to have to be a little clearer on the disposition of my account. I would be happy to deal with another franchise in the area, however I will never pay for anything without it being on the truck. If they have to order something, then they will do so on faith. pre paying is just not ever going to happen again. Not with me anyway

 

[Davefr]

There is no doubt about money I owe, and to be honest I do not like having a debt over me. Not my way of doing business.

Corporate is going to have to be a little clearer on the disposition of my account. I would be happy to deal with another franchise in the area, however I will never pay for anything without it being on the truck. If they have to order something, then they will do so on faith. pre paying is just not ever going to happen again. Not with me anyway

Pre-paying should only be done with a credit card IMHO. If something goes wrong it's a simple chargeback.

 

[Red Green]

There is no doubt about money I owe, and to be honest I do not like having a debt over me. Not my way of doing business.

Corporate is going to have to be a little clearer on the disposition of my account. I would be happy to deal with another franchise in the area, however I will never pay for anything without it being on the truck. If they have to order something, then they will do so on faith. pre paying is just not ever going to happen again. Not with me anyway

My dealer has not had any issue with ordering stuff and I pay for it after he has it on the truck. I would be leary of any Dealer that wants full payment before he orders a tool.

As someone else has said keep copies and records of anything that you send in and keep track of the names of the people you talk to.

Best of luck to you. You seem to be taking this in stride and not getting too worked up. That seems to be the best way to go through life.

 

[mrshaun]

Now if you wanted toorder something that was a special order only item Imake you put 1/2 down. that rarely happens though. Spec orders are not returnable.
I like for people to paywhen it arrives

 

[rodm1]

Snap On reads Garage Journal? The invasion is complete... [/QUOTE

You bet they do, Lots of manufactures read these boards. They definitely take note about all the b!tching we do about products.

Snap-On thanks for bringing the hard handles back. Please consider selling individual screw drivers.

 

[mrshaun]

I will make sure they see the last post about the individual drivers.

 

[Daddy_Rabbit]

If the dealer wants his money he will come and get it.

the sorry *** dealer ALREADY has his money ... apparently you missed the part about being prepaid.

 

[scott37300]

the sorry *** dealer ALREADY has his money ... apparently you missed the part about being prepaid.

If you read the whole post you will see the OP stated that he was owed some tools that he already paid for and also had some tools that he owes for still. The OP stated that he is actually ahead on the deal. So in actuality the OP owes more to the dealer than the dealer owes him according to the OP.

 

[930dreamer]

I hope everything works out for you. I still have my SO payment book and the receipts from the early 80's Are the wooden coins worth anything?

 

[Robert Haas]

If you read the whole post you will see the OP stated that he was owed some tools that he already paid for and also had some tools that he owes for still. The OP stated that he is actually ahead on the deal. So in actuality the OP owes more to the dealer than the dealer owes him according to the OP.

Well, if it is dollars to dollars, yea, but that is the rub, I am waiting on tools that complete sets that SO does not sell individually, (3 of a set of 10 long reach screwdrivers) and other things of that nature. He also has not produced missing single sockets, line wrenches and other items.

In regards to anything I owe him, I always paid as soon as an invoice was produced, I paid on the spot. The balance I owe was due to poor record keeping on his part. I sure am not withholding payment.

40 plus years I have been walking up the steps of the big white trucks. My dad did it before me. Most of the tools that I am replacing due to a break in last summer were decades old and all Snap On, I consider myself a loyal customer. It would be nice if that loyalty meant something, as it stands right now,...I receive the same exact consideration as a person fresh out of trade school with a 4 month purchasing history.

Thank You Snap On, I now know how it feels to be toilet paper

 

[RbrtAWhyt]

As far as my balance on the truck,...??? Well they have no record on their system so I was asked to send them any paperwork I have and they would be able to take any outstanding balance from me and forward it to my dealer.


So I will be writing them a check and sending them the lists of back ordered products still owed.

I sure hope my dealer is not screwed over by this but I see no other way to proceed.

I wouldn't. I'd make SO send me an invoice for what I owe them. Sounds like your old dealer was a bad businessman...