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geologist

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Dec 14, 2011
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5,326
Sears needs to seriously think about how bad poor management (at a store level) and poor associates are killing the company. Corporate has made some serious missteps, but the lack of unification between individual stores and those trying to save the company will insure that it dies.

Quite frankly, Sears needs to ditch merchandise nobody wants, revert Craftsman to being American made (and advertise this change), and change its pricing structure like JC Penney just did. Having a well stocked store with knowledgible employees would help, but instead, my last visit to Sears yielded 6 associates, huddled around by a stove in the appliance section. The oldest of them was MAYBE 20. I walked over to talk to someone about picking up an item, and they walked away without saying a word. Moments later a female employee needed help with offloading some of the jack/jack stand/rolling stool / creeper combos. Not a single one of those lazy asses would lift a finger to help her.

Sears went from being an American Everyman's Store to being a store every man in America tries to avoid. As sad as it is, I suspect Sears only real cash flow is being generated by Craftsman and Kenmore. Unfortunately, Sears has dropped the ball with these once proud product lines as well.
 

jjjrmx5

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Dec 30, 2010
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Location
Cincinnati, OH
I'm just waiting on the Kardashian branded C'man tools I've always wanted.

My guess is they are going to call them Karaftsman...
\Wait-huh?

Sweet.

You buy a 12mm wrench but it's just stamped as a 12mm but really IS a 14mm wrench. I see the slippery slope is a coming. :)



LOLOLOLOLOL.
 
Last edited:

DiyType

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Mar 9, 2012
Messages
68
Soon C'man tool is going to mean Craftmsan China-Tools. This will be the final nail in the coffin I think.
 

geologist

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Dec 14, 2011
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5,326
I'm just waiting on the Kardashian branded C'man tools I've always wanted.

My guess is they are going to call them Karaftsman...
\Wait-huh?

Sweet.

You buy a 12mm wrench but it's just stamped as a 12mm but really IS a 14mm wrench. I see the slippery slope is a coming. :)



LOLOLOLOLOL.


The KaRASHian Kollection is faltering at Sears. When I went to pick up my pry bar order, I noticed it was 80% off. They should just rename it "Streetwalker" and save the money they're paying such a screwed up bunch of losers.
 

jjjrmx5

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Dec 30, 2010
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Location
Cincinnati, OH
The KaRASHian Kollection is faltering at Sears. When I went to pick up my pry bar order, I noticed it was 80% off. They should just rename it "Streetwalker" and save the money they're paying such a screwed up bunch of losers.

Sadly I think it was a bad match from the start.
Goes back to the K-Mart signing of Charlie's Angel's Jaclyn Smith for a clothing line that made K-Mart think that a famous name made the line. It makes sales, but not long time sales.

Thus teh K-Mart overtake of Sears and now "Bob's ur Uncle."
Same philosophy.

Kinda like how Britney Spears and Jessica Simpson perfume pops up unexpectedly (sic) every Xmas just like C'man dogbone wrenches and ****** stocking stuffer spline drive dregs.
Hmmmmmm....
:)
 

geologist

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Dec 14, 2011
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5,326
Good morning Steven!

Thank you for choosing Sears for your tool purchases.

I appreciate your email regarding the pricing on sears.com. Unfortunately, I did not see any attachments. The pricing that you saw was in error, and I do apologize for that. Unfortunately, we will not honor that price. I can not assist you any further with this issue.

Please take our survey to tell us how we're doing.


Roxane D.
Sears Customer Care

Pointless.
 

Murphy4570

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Feb 27, 2012
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Location
West Deptford NJ
Sears is gonna shutter its doors entirely eventually. Last time I was there, they had chinese tools for american tool prices. No bueno on that! I'll gladly just drive 45min to Harbor Freight if I want chinese tools.
 

DiyType

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Mar 9, 2012
Messages
68
Sears is gonna shutter its doors entirely eventually. Last time I was there, they had chinese tools for american tool prices. No bueno on that! I'll gladly just drive 45min to Harbor Freight if I want chinese tools.

I agree that China Craftsman hand tools is the end.:sad:
 

bimmerZ5

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Aug 16, 2008
Messages
1,790
i wouldn't be surprised if the closest Sears store near me got closed... i feel a little conflicted, since I would have to travel further to pickup my sears.com orders, but the a-holes that work at my local store don't deserve their pay checks. it's so strange to me... the other two Sears in my area that are further away have really friendly and helpful staff. obviously they don't have a unified hiring practice.
 

Murphy4570

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Feb 27, 2012
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Location
West Deptford NJ
I agree that China Craftsman hand tools is the end.:sad:

Yup. When that brand name gets tarnished in the public eye as being equivalent with HF ****, watch out! Mountains will crumble before your eyes. Sears is selling out the excellent reputation going back many decades of the Craftsman name for short-term profits. Foolhardy approach to business.
 

lametec

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May 5, 2008
Messages
2,099
Location
Michigan
I have a hometown store nearby. It would be a shame if they closed it because that's where I pick up my online orders.

On the other hand, if Craftsman keeps turning chinese, I won't be picking up anything anyway.
 

kythri

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Jan 3, 2007
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Location
Lebanon, OR
If your local Sears is a "real" Sears, it should be safe:

News said:
Sears is now planning to close 43 Hometown stores, 10 Sears Hardware stores and all nine stores in the Great Indoors chain.
 

Macgyver_ga

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Feb 28, 2011
Messages
265
Location
Canton, GA
In regards to Craftsman stuff. I stopped by my local Ace Hardware the other day to pick up a few things and they are now selling Craftsman tools. They had a whole section of the store dedicated to it. The guy also said they will do warranty exchanges as well.
 

geologist

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Dec 14, 2011
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One has to wonder if the "premium" ratchets (MADE IN THE USA) are actually so much better, or if the non-US ratchets have just gotten so bad that they make it look amazing.
 

bimmerZ5

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One has to wonder if the "premium" ratchets (MADE IN THE USA) are actually so much better, or if the non-US ratchets have just gotten so bad that they make it look amazing.

to be honest with you, i think there's a lot of pro-USA bias. if you pickup a 10 yr old RP Cman ratchet, it's really no different than the RP made outside the USA ratchets they sell now. The current USA made RP Cman ratchets are nicer *now*, and part of that I think is because they've automated the factories in the US a bit more and are machined versus being done manually by a guy holding the tool against a grinder. People complain about how the made in USA RP cman ratchet is better than the same China made one, but that china made one looks no different than the USA made one from 10yrs ago; yet 10 yrs ago people didn't complain about it. So, I'm not sure one can argue much about the quality end of things as far as the Cman stuff goes. (there are a lot of crappy things coming from China, no doubt) Those who are pro-USA Cman who feel that way because they want to support their own home boys, that's fine; i just don't think it's a quality issue.
 
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bimmerZ5

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In regards to Craftsman stuff. I stopped by my local Ace Hardware the other day to pick up a few things and they are now selling Craftsman tools. They had a whole section of the store dedicated to it. The guy also said they will do warranty exchanges as well.

yeah, i've been seeing craftsman spread out a lot more beyond Sears. to me, that's a good sign because i think it increases the chances of Craftsman surviving post-Sears.
 

t1r2u3s4t

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Oct 30, 2011
Messages
250
to be honest with you, i think there's a lot of pro-USA bias. if you pickup a 10 yr old RP Cman ratchet, it's really no different than the RP made outside the USA ratchets they sell now. The current USA made RP Cman ratchets are nicer *now*, and part of that I think is because they've automated the factories in the US a bit more and are machined versus being done manually by a guy holding the tool against a grinder. People complain about how the made in USA RP cman ratchet is better than the same China made one, but that china made one looks no different than the USA made one from 10yrs ago; yet 10 yrs ago people didn't complain about it. So, I'm not sure one can argue much about the quality end of things as far as the Cman stuff goes. (there are a lot of crappy things coming from China, no doubt) Those who are pro-USA Cman who feel that way because they want to support their own home boys, that's fine; i just don't think it's a quality issue.

Hmm, my US RP ratchets from >10yrs ago are a lot smoother than the US RP ratchets I got over Xmas. They look about the same, but the new ones are grittier. I haven't cleaned either sets yet though.
 

DHCrocks

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May 2, 2008
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Hawaii
hows this for crazy.

http://blogs.wsj.com/developments/2012/02/23/hawaii-store-is-the-prize-in-sears-deal/

"General Growth disclosed Thursday that it’s paying Sears $270 million for the 11 department-store sites....The exception is the Sears at Ala Moana, one of the most lucrative malls in the U.S. Of the deal’s price tag, the portion attributable to the Sears at Ala Moana ranges from $200 million to $250 million..."

so Sears is selling 11 stores to General Growth Properties for 270M, one store will sell for upto 250M that leaves 20m for the remaining 10 stores or 2M a pop.
 

T56 Impala

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Dec 8, 2007
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3,650
Location
Roswell GA
Actually sears is making a good move closing stores. Think about it. They started as a catalogue company. You could buy anything from a Sear catalogue. Even houses. They are simply retracting to do the same thing in the electronic age.

FWIW, they turned one back into a Kmart near me. I waited till the last week and picked up some killer deals on tools. I got the 3 piece red handled pry bar set for $15 and the pro series 4pc pick set for $12. A couple of small items were cheap too.
 

Davefr

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Jan 7, 2010
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OR
Actually sears is making a good move closing stores. Think about it. They started as a catalogue company. You could buy anything from a Sear catalogue. Even houses. They are simply retracting to do the same thing in the electronic age.

They don't stand a chance in the "electronic age". Their website is the most frustrating experience of any online retailer. Their fullfilment process is also terrible.

They're so far behind etailers like Amazon I don't think they can ever close the gap.
 

fourtythree

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Jun 27, 2011
Messages
480
Location
WV
to be honest with you, i think there's a lot of pro-USA bias. if you pickup a 10 yr old RP Cman ratchet, it's really no different than the RP made outside the USA ratchets they sell now. The current USA made RP Cman ratchets are nicer *now*, and part of that I think is because they've automated the factories in the US a bit more and are machined versus being done manually by a guy holding the tool against a grinder. People complain about how the made in USA RP cman ratchet is better than the same China made one, but that china made one looks no different than the USA made one from 10yrs ago; yet 10 yrs ago people didn't complain about it. So, I'm not sure one can argue much about the quality end of things as far as the Cman stuff goes. (there are a lot of crappy things coming from China, no doubt) Those who are pro-USA Cman who feel that way because they want to support their own home boys, that's fine; i just don't think it's a quality issue.

I disagree. The US RP's are not great ratchets, but the are leagues better than the new ones. The new ones are very rough and the machining process is horrible. Looking at them in the store, the machining was all across the board, ranging from smooth to rough grooves going down the sides. QC seems to be MIA.
 

david594

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Jul 8, 2011
Messages
101
One has to wonder if the "premium" ratchets (MADE IN THE USA) are actually so much better, or if the non-US ratchets have just gotten so bad that they make it look amazing.

I like my "premium" 84T ratchets a heck of a lot more than all my US made raised panel ratchets.

I buy based on quality, price, and warranty/availability. Not based on COO.
 

Deception

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Jan 15, 2012
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204
Location
New York
They don't stand a chance in the "electronic age". Their website is the most frustrating experience of any online retailer. Their fullfilment process is also terrible.

They're so far behind etailers like Amazon I don't think they can ever close the gap.

I agree. Why would I purchase from Sears.com when I can get it cheaper & tax free from another site?
 

lrainh2o

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Feb 5, 2011
Messages
35
Location
Oregon
Its sad, my local sears is closing. Its been there for all of my 32 years. Started picking up some Kobalt tools because of them being local and lifetime warranty.
 

geologist

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Dec 14, 2011
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5,326
I agree. Why would I purchase from Sears.com when I can get it cheaper & tax free from another site?

It depends... Tax free, but you've got to pay to ship it. If you have a Sears near by, sometimes it makes more sense to pay the tax and pick it up.
 

kc-steve

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Jun 22, 2010
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Kansas City
One important thing that I have noticed about Sears is their checkout procedure *****. I went to mine a few weeks ago in a hurry and there was one customer buying a few tools. I waited at least 5 minutes before I decided if I waited any longer I'd be late for another appointment.

So I went back a few days later to try again, mid-day, middle of the week like before. This time there were two customers and two clerks, but still had to wait. Then when it was my turn, I plopped down cash hopping that would be faster. Nope, it still took over five minutes to accept cash, plug in whatever they have to plug in to their computer, sign that I wanted a printed receipt, and then print off the receipt. I told the guy if you had a line of people like they have in Harbor Freight this would have taken all day.

If management ever tried to buy some of their own stuff surely they would realize the problem. :)

Steve
 

geologist

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Dec 14, 2011
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5,326
hows this for crazy.

http://blogs.wsj.com/developments/2012/02/23/hawaii-store-is-the-prize-in-sears-deal/

"General Growth disclosed Thursday that it’s paying Sears $270 million for the 11 department-store sites....The exception is the Sears at Ala Moana, one of the most lucrative malls in the U.S. Of the deal’s price tag, the portion attributable to the Sears at Ala Moana ranges from $200 million to $250 million..."

so Sears is selling 11 stores to General Growth Properties for 270M, one store will sell for upto 250M that leaves 20m for the remaining 10 stores or 2M a pop.


I wonder how much that QUARTER OF A BILLION DOLLAR STORE adds to Sears bottom line?
 

805gregg

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Nov 12, 2011
Messages
272
Location
Ojai, Ca
I would regret that, today I went to Lowes, HD, Woodcraft and even HF to find some 9" sanding discs for my combo sander, finally I went to Sears, they had 1 course 2 medium and 1 fine for like $6. I like Sears.
 

bowmard

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Joined
Dec 16, 2011
Messages
45
Location
Near Decatur, IL
I have a hometown store nearby. It would be a shame if they closed it because that's where I pick up my online orders.

On the other hand, if Craftsman keeps turning chinese, I won't be picking up anything anyway.

The local Seras store here is a mess. The automotive side is booming, tools sales is not good, everything else in the store is doing poorly. And this is a Sears store in a decent sized mall. It might be on the next closure list.

The Sears store 30 miles away in the state capital is 100% different, the store is crowded, eveing during the weekdays. I found tools there my local store didn't have, including the pricey 1/4 drive raised panel flex head ratchet that I had to have.....

Also an Ace in the hole......there is a new Ace hardware store about 12 miles away, they have a decent selection of Craftsman tools. I've still not seen any of the Chinese/Taiwanese imprts in there. They send out warranty tools to Sears who mails the replacement to you. I wonder if I could order out of the Craftsman Tool catalog at the ACE store???
 

bjcouche

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Sep 11, 2010
Messages
509
Location
Ohio
Is it just me or are the newer craftsman (non professional line) screwdrivers junk? I have a full set of them and after the third one I brought back for replacement, I simply decided it wasn't worth the gas to keep replacing them. The phillips strips out easilly and the slotted ones twist. It seems like they're skipping the hardening process... I have a single craftsman #2 phillips 30+ years old that I just love that I use more than anything that hasn't ever rounded out and looks new. Now this screwdriver set is changed over to punches and scratch owl's via the grinder.
On the bright side, I've found that the orange and green handled (slotted and phillips) screwdrivers from harbour freight are far Superior to the craftsman ones and don't round out or twist. So they're made in China, half the price and double the quality of the crapsman ones? What's wrong here.
On a different note, after the second new craftsman socket wrench my father had with a failed ratchet mechanism, I bent over, took it like a man and bought him a Snap-On and it hasn't failed since.
I buy stuff based on quality, Country of origin, and price, More often than not, in that order. The problem is that all too often quality stuff isn't available at any price because the quality manufacturers were put out of business because the masses base their purchase solely on price.
I just bought a Mohawk 2 post lift, the ONLY one still manufactured in the US. I'd estimate maybe 50% better quality, but at 3X the cost. Even the US based companies have their 12,000lb and under lifts all made overseas. Why? the price that people are willing to pay is less than the cost to manufacture one in the US.

Maybe if Sears goes back to a mostly catalog order system they can provide more quality merchandise and still make a profit. I'm rooting for Sears but I already see Wal-Mart leading in the final lap.

soapbox := off

Brian
 

betcd

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Feb 26, 2012
Messages
133
Location
florida
The sad part is the are selling tools are lesser quality for the same price as the better quality that was made years ago.
 

bowmard

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Dec 16, 2011
Messages
45
Location
Near Decatur, IL
>>>Those who are pro-USA Cman who feel that way because they want to support their own home boys, that's fine; i just don't think it's a quality issue. <<<

Within the past 5 years the largest maker of earthmoving and mining equipment has been forced to turn to Brazil, India and China for large steel castings because existing American foundries lack the capacity to produce in the volumes need. Brazilian quality has been pretty good. The Chinese and Indian casting are lousy. We were forced to do extensive casting repairs to have castings to machine.

The Sears product buyers must hold the Chinese material and manufacturing engineers to task and be dilliigent or the Chinese will send whatever they can get away with sending and claim a language problem if there is a quality issue.

Remember, every time we buy a Chinese tool we rae bankrolling China's future, not our future.
 
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