eschoendorff
Well-known member
So I bought that 8 piece SAE reversing GearWrench set at Sears last week, went to use it once, and that damned cap on the box end (that "feature that won't let you slip past the nut - also won't let you access stuff you need to access) drove me nuts. Now, at this point, I had already thrown some of the packaging out (the plastic display backboard), but I kept the cheesey wrench rack that came with is, as well as the cardboard display piece that it came with - oh and my receipt.
As soon as I put it on the counter, the lady (whose first language clearly was not English) kept asking things, but I honestly could not understand her. Finally, a tool area kid came over and saw what I had and right away got a little defensive. First, he insisted that I had to have ALL of the original packaging. I asked him, "Who keeps all of the original packaging????" Well, then fine, but there will be a 15% restocking fee. I asked him where that policy was written and he showed me that back of the receipt. At which point he also called for a manager. The manager (an older guy - clearly not interested in helping out) came over and reiterated what the kid said. I showed him on the back of the receipt that it clearly states "A 15% restocking fee applies on select Home Appliance, Home Electronics, Home Improvement, Household Goods, Lawn and Garden, Sporting Goods, and Automotive products not returned in the original box, unused, and containing all original product packaging and accessories." I shouwed him that NOWHERE did it say anything about tools. Then, he tried to argue that tools were part of "home improvement."
FINE. Just return the thing. The kid runs it through and - low and behold - there is no restocking fee!!!! THIS WHOLE SITUATION COULD HAVE BEEN AVOIDED IF THEY HAD SIMPLY RUN THE RETURN THE FIRST TIME.
So, problem solved, right? Nope. I have a final total of $90, of which I used a gift card with approx $19 and then put the rest on my Sears Charge. They wanted to issue me another gift card. FInally, after more protesting, another manager came over and used his super powers to have the return balance credited to my Sears charge.
So.... the moral of the story is 1) if you even think that it is feasible that you may at some point in the near future return an item at Sears, save you RECEIPT, YOUR ORIGINAL PACKAGING, and a DNA sample of the original cashier. Also, pay off your credit cards (yeah, I know, I should talk) and quit letting places like Sears soak you in interest. Finally, if you need to deal with someone at Sears, be prepared for a fight. Not that there'll be one (I have come across Sears managers who were TOP NOTCH at this same store), just be prepared.
Caveat emptor!!!!!
As soon as I put it on the counter, the lady (whose first language clearly was not English) kept asking things, but I honestly could not understand her. Finally, a tool area kid came over and saw what I had and right away got a little defensive. First, he insisted that I had to have ALL of the original packaging. I asked him, "Who keeps all of the original packaging????" Well, then fine, but there will be a 15% restocking fee. I asked him where that policy was written and he showed me that back of the receipt. At which point he also called for a manager. The manager (an older guy - clearly not interested in helping out) came over and reiterated what the kid said. I showed him on the back of the receipt that it clearly states "A 15% restocking fee applies on select Home Appliance, Home Electronics, Home Improvement, Household Goods, Lawn and Garden, Sporting Goods, and Automotive products not returned in the original box, unused, and containing all original product packaging and accessories." I shouwed him that NOWHERE did it say anything about tools. Then, he tried to argue that tools were part of "home improvement."
FINE. Just return the thing. The kid runs it through and - low and behold - there is no restocking fee!!!! THIS WHOLE SITUATION COULD HAVE BEEN AVOIDED IF THEY HAD SIMPLY RUN THE RETURN THE FIRST TIME.
So, problem solved, right? Nope. I have a final total of $90, of which I used a gift card with approx $19 and then put the rest on my Sears Charge. They wanted to issue me another gift card. FInally, after more protesting, another manager came over and used his super powers to have the return balance credited to my Sears charge.
So.... the moral of the story is 1) if you even think that it is feasible that you may at some point in the near future return an item at Sears, save you RECEIPT, YOUR ORIGINAL PACKAGING, and a DNA sample of the original cashier. Also, pay off your credit cards (yeah, I know, I should talk) and quit letting places like Sears soak you in interest. Finally, if you need to deal with someone at Sears, be prepared for a fight. Not that there'll be one (I have come across Sears managers who were TOP NOTCH at this same store), just be prepared.
Caveat emptor!!!!!
