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My “Class Act” Trailer's Structural Integrity Failure

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racer12306

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Wow.

Is there any other word needed to describe this thread. I commend OCG for not playing dirty. And that is one helluva nice setup for your new door, its nice having a machine shop in the garage isn't it?

Opinions on the situation do not matter anymore as it has been resolved, so rather that starting anything like that up again I'll keep my opinion to myself. And in case anyone wonders, yes I did read the entire thread. And I can see that more than a couple people did not.

A link to this thread will be posted on: www.2gn.org , www.1gn.org , www.neons.org , www.montecarloss.com , www.caliberforumz.com and www.bobistheoilguy.com
 
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RADAR2.0

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I haven't a won't read all this thread...but it made it's way to a car club i'm apart of and I own a cousin trailer to the one that is in question...and I know they are NOT rated for over 2500lbs and i know this cause it has it on the inner side of the door and it was stated in my owners manual that i got and DID take the time to read....I even work on Pace trailers in my part time job at an snowmachine RV and utility trailer dealer and we have never had someone buy a trailer with a door like the one he got expecting to be able to drive a 6000lbs car on a door that is told to you that is rated for 2500lbs...it's a 3500lb difference...even if the company said it's fine...what fool thinks that going 3500 over specs is ok?...give me a brake...with the economy the way it is...companies want to please for sake of keeping clientel...if they said were not helping you that is a red flag in my book that someone did something wrong...and it i'm betting wasn't them...but great job at proving that 6000 on 2500 doesn't work even in the real world...:thumbup:
 

nissan_crawler

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I haven't a won't read all this thread...but it made it's way to a car club i'm apart of and I own a cousin trailer to the one that is in question...and I know they are NOT rated for over 2500lbs and i know this cause it has it on the inner side of the door and it was stated in my owners manual that i got and DID take the time to read....I even work on Pace trailers in my part time job at an snowmachine RV and utility trailer dealer and we have never had someone buy a trailer with a door like the one he got expecting to be able to drive a 6000lbs car on a door that is told to you that is rated for 2500lbs...it's a 3500lb difference...even if the company said it's fine...what fool thinks that going 3500 over specs is ok?...give me a brake...with the economy the way it is...companies want to please for sake of keeping clientel...if they said were not helping you that is a red flag in my book that someone did something wrong...and it i'm betting wasn't them...but great job at proving that 6000 on 2500 doesn't work even in the real world...:thumbup:

Comprehension isn't a strong suit of yours, is it? Please explain how a 6k pound car puts 6k pounds on that door at once... That's right, it was closer to 3k, which means the door failed with only 500#'s or so out of design range, which is absolute ****. Also, since he had them build that trailer specifically for his needs, that means THEY screwed up in putting a 2500k door on it in the first place.

Why don't you go and read the thread, since you admit you didn't and have no clue what you're even talking about, and then come back and give your opinion on the situation?
 

Defender Chassis

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Comprehension isn't a strong suit of yours, is it? Please explain how a 6k pound car puts 6k pounds on that door at once... That's right, it was closer to 3k, which means the door failed with only 500#'s or so out of design range, which is absolute ****. Also, since he had them build that trailer specifically for his needs, that means THEY screwed up in putting a 2500k door on it in the first place.

Why don't you go and read the thread, since you admit you didn't and have no clue what you're even talking about, and then come back and give your opinion on the situation?

Actually, the 2500lb rating was for a three point load. It was 2000lb for a two point load. In addition, even with a 60/40 split, which is conservative on a car that old, at least one end of that car would put 3600lb on the ramp. I would bet a weeks pay that it was more like 67/33. Any more comments on comprehension?
 

RADAR2.0

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Comprehension isn't a strong suit of yours, is it? Please explain how a 6k pound car puts 6k pounds on that door at once... That's right, it was closer to 3k, which means the door failed with only 500#'s or so out of design range, which is absolute ****. Also, since he had them build that trailer specifically for his needs, that means THEY screwed up in putting a 2500k door on it in the first place.

Why don't you go and read the thread, since you admit you didn't and have no clue what you're even talking about, and then come back and give your opinion on the situation?

I wasn't getting into the nitty gritty of the numbers. I was making a point that in no way shape or form that door was EVER meant to take that much weight on it at ANY time in it's life span. And the person that has posted below me by doing the numbers it's still about a 1000 over it's limits..so? what are you gonna say to that? someone didn't think and or read his manual and in my opinion got what he deserved and had to do a mod...so...thanks anyway there sport...
 

nissan_crawler

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Actually, the 2500lb rating was for a three point load. It was 2000lb for a two point load. In addition, even with a 60/40 split, which is conservative on a car that old, at least one end of that car would put 3600lb on the ramp. I would bet a weeks pay that it was more like 67/33. Any more comments on comprehension?

three point load? What kind of car puts a 3 point load on a ramp? Can they make it any more convoluted?

Even if all that is true, they still didn't build the trailer to withstand what he ordered it to. Any more comments on comprehension?

I wasn't getting into the nitty gritty of the numbers. I was making a point that in no way shape or form that door was EVER meant to take that much weight on it at ANY time in it's life span. And the person that has posted below me by doing the numbers it's still about a 1000 over it's limits..so? what are you gonna say to that? someone didn't think and or read his manual and in my opinion got what he deserved and had to do a mod...so...thanks anyway there sport...

I'm going to say they didn't build it to the specs he ordered it built to, so it's still their fault, but thanks anyway there sport. That door WAS supposed to take that kind of weight. They just installed one that didn't.

Also, any door/ramp/etc., that fails at under 2x its design load, *****. That's just crappy engineering.
 

Defender Chassis

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Even if all that is true, they still didn't build the trailer to withstand what he ordered it to. Any more comments on comprehension?

Actually, OCG never stated he ever talked withy anyone from CA. He just dealt with the dealer. I specifically asked in an earlier post if before purchasing he discussed his needs directly with CA and I got no reply. This is why I feel it is the dealers problem. I aksded if there was any proof of what Class Act recieved to indicate what the necessary specs were and I believe OCG stated that he was trying to get that information together.

In addition, I was contacted by the memebr known as NewCarGuy and he and I spoke on the phone. He is an over the road truck driver that just bought a trailer like OCG's. He stated to me that Class Act was very clear with him about the limitations of the cableless ramp and he bought it anyway. He said he hauls an old tractor that would overload the door so he was directed to a company that I believe was in Wisconsin that he had fabricate an alternate set of ramps for when he would overload the factory door. When I spoke with him by phone it was obvious to me from the background noise that he was on the interstate driving so I do not believe he was someone from CA trying to be sly. I have been fooled before but he did not come across as someone capable of pulling that off. That is the reason he also did not come back on here to defend his statements. He said he only had access to the web while home and also did not feel he could accurately express himself in the "pile-on" atmosphere this thread was generating. BTW, that was my words and not his. Take it for what its worth.
 
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OldCarGuy

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I spent nearly two months going over the options, my requirements, and customizing this trailer to meet my needs before I ordered the trailer. I relied on the dealer to relay my requests to ClassAct. And there were many of them. The ramp door was one of them. From the frequency of my questions and the way my dealer came up with the answers, I am sure that ClassAct was well aware of the weight and type of vehicles the door would be subjected to.

Additionally there was no mention of weight capacity of the ramp door on their literature or Webpage at the time I ordered the trailer. They have since updated their Webpage indicating the capacity rating of 2,500 pounds on all their trailers. Imagine a 2,500 pound capacity ramp door on a ClassAct 5' by 8' trailer with a payload of only 985 pounds??? Then installing the same capacity ramp door on a 7,000 pound capacity car hauler...

What I ordered was a car hauler to haul cars. What I received was a car hauler with a door manufactured for motorcycles and ATV vehicles. I found out that Nappanee Window custom manufactured the door for ClassAct for my trailer. That has since gone out of business. After searching I came across the founder, CEO and owner of Nappanee Window. He told me that his door was never designed or intended to handle cars! ClassAct clearly misrepresented the car hauler to me.
 

R1chy

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“Class Act” rep? Maybe

Looks like RADAR2.o has only made two posts since joining and both on this thread - hummm. Looks to me like another attempt by Class Act to disparage OCG.

Regardless it's funny how he was jumped on by others fairly quickly. I get the feeling OCG doesn't need it, but nice to see others coming to his defense quickly.

R1chy




I haven't a won't read all this thread...but it made it's way to a car club i'm apart of and I own a cousin trailer to the one that is in question...and I know they are NOT rated for over 2500lbs and i know this cause it has it on the inner side of the door and it was stated in my owners manual that i got and DID take the time to read....I even work on Pace trailers in my part time job at an snowmachine RV and utility trailer dealer and we have never had someone buy a trailer with a door like the one he got expecting to be able to drive a 6000lbs car on a door that is told to you that is rated for 2500lbs...it's a 3500lb difference...even if the company said it's fine...what fool thinks that going 3500 over specs is ok?...give me a brake...with the economy the way it is...companies want to please for sake of keeping clientel...if they said were not helping you that is a red flag in my book that someone did something wrong...and it i'm betting wasn't them...but great job at proving that 6000 on 2500 doesn't work even in the real world...:thumbup:
 

Defender Chassis

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Re: “Class Act” rep? Maybe

Looks like RADAR2.o has only made two posts since joining and both on this thread - hummm. Looks to me like another attempt by Class Act to disparage OCG.

Regardless it's funny how he was jumped on by others fairly quickly. I get the feeling OCG doesn't need it, but nice to see others coming to his defense quickly.

R1chy

You may or may not be right about who this guy is but dont you find it odd that with all the publicity there has not been anybody else come forward to say this company screwed them also? I would bet a weeks pay that NewCarGuy does not work for Class Act. What is his motive? As he described to me he is happy with his trailer and feels Class Act was 100% upfront with him.

So, in this discussion there are three contributors that own one of these trailers and two are very happy. Why sre you more willing to believe one guy just because his post count is higher?
 
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OldCarGuy

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Re: “Class Act” rep? Maybe

You may or may not be right about who this guy is but dont you find it odd that with all the publicity there has not been anybody else come forward to say this company screwed them also? I would bet a weeks pay that NewCarGuy does not work for Class Act. What is his motive? As he described to me he is happy with his trailer and feels Class Act was 100% upfront with him.

So, in this discussion there are three contributors that own one of these trailers and two are very happy. Why sre you more willing to believe one guy just because his post count is higher?


Actually I have yet to see another ClassAct trailer on the road. But I have seen four used ones at my dealer. And several of them have structural leaking problems that ClassAct will not make good on.

After doing an extensive search ClassAct is a very small company. Has never had more than a small handful of employees. And manufactures very few trailers. If I had known that before I purchased this trailer, I would have never even considered purchasing from ClassAct. And would have gone with a time tested HaulMark!

There's an old saying. A happy customer tells a friends. While an unhappy customer tells hundreds. That's why customer relations is extremely important and even more so today when times are slow. If NewCarGuy or this other fella actually exist. I would like to visit with them first hand to discuss how great ClassAct trailers are.
 

Lookin4'67Galaxieconv

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Re: “Class Act” rep? Maybe

You may or may not be right about who this guy is but dont you find it odd that with all the publicity there has not been anybody else come forward to say this company screwed them also? I would bet a weeks pay that NewCarGuy does not work for Class Act. What is his motive? As he described to me he is happy with his trailer and feels Class Act was 100% upfront with him.

So, in this discussion there are three contributors that own one of these trailers and two are very happy. Why sre you more willing to believe one guy just because his post count is higher?

People on this forum have an incredible amount of respect for Old Car Guy and it doesn't have a thing to do with his post count. OCG has an incredible amount of knowledge and has been very generous with sharing that knowledge on many threads. Have you checked out pictures of his shop?! This is not a guy that's going to fabricate a story against a company because of a personal vendetta. OCG has clearly shown how Class Act misrepresented their product and still hasn't made things right. At this point it's about the principle of the matter as much as anything.

Funny thing is, on the one hand you act like we're behind OCG b/c of his post count, then on the other you act like we should be behind the other point of view b/c two of those guys have good things to say about Class Act while only one doesn't. Do you see the irony here?! :spit:
 

Defender Chassis

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Re: “Class Act” rep? Maybe

People on this forum have an incredible amount of respect for Old Car Guy and it doesn't have a thing to do with his post count. OCG has an incredible amount of knowledge and has been very generous with sharing that knowledge on many threads. Have you checked out pictures of his shop?! This is not a guy that's going to fabricate a story against a company because of a personal vendetta. OCG has clearly shown how Class Act misrepresented their product and still hasn't made things right. At this point it's about the principle of the matter as much as anything.

Funny thing is, on the one hand you act like we're behind OCG b/c of his post count, then on the other you act like we should be behind the other point of view b/c two of those guys have good things to say about Class Act while only one doesn't. Do you see the irony here?! :spit:

Im not interested in promoting anything here but a reasonable response to the information provided. I know that at least one person left the discussion because of the mob-like reaction of the group. Instead of accusing someopne of being a troll sent by Class Act I think we should interact to see where the person is coming from. I have seen OCG's shop and am impressed but also do not think this is a direct reflection on his ethics and morals. Why do you think his having a wonderful shop prevents him from getting redass and making an unreasonable accusation? I have no reason to believe he is lying and in fact based on his comments being true and factual I am just not convinced this is CA's issue. OCG admits he never talked with CA directly but instead dealt with his dealer. I do not see why he even thinks he has to try to solve this issue with CA. I would have told the dealer to handle it and not spent any time messing with CA. Did the dealer drop CA's product line? This will tell us how they feel about the company.

OCG,
Unfortunately the trailer manufacturing game is so competative that many company's start and go out of business in a short time period. My first trailer was a Timberwolf. I saw many at the track and was impressed. Not so impressed when mine arrived. In the region in which these trailers are manufactured it is easy to start a new company and get experience guys to go to work for you. It harder to keep those guys around when the next company starts up and offers $1 more an hour. I think you are correct about going with a trusted name. Fact is the old axiom is true that you get what you pay for. In addition, if it is too good to be true then it probably isnt. In this case you got a trailer ramp without cables that was light enough to lift and you thought copuld handle a 6k lb car. Nobody else in the industry offers this but you wanted it to be true so you ignored your better judgement and proceeded with the purchase. Lesson learned. You will have happier days if you chalk this one up to life and move on. My $0.02
 
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Lookin4'67Galaxieconv

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Re: “Class Act” rep? Maybe

Im not interested in promoting anything here but a reasonable response to the information provided. I know that at least one person left the discussion because of the mob-like reaction of the group. Instead of accusing someopne of being a troll sent by Class Act I think we should interact to see where the person is coming from. I have seen OCG's shop and am impressed but also do not think this is a direct reflection on his ethics and morals. Why do you think his having a wonderful shop prevents him from getting redass and making an unreasonable accusation?


The reason I mentioned his shop is b/c I think you can reasonably conclude a guy who assembles a shop like that over however many years in conjunction with his posting history here is not a guy that's going to fly off the handle half cocked and make false allegations. You think he's got nothing better to do than waste time on this stuff? OCG certainly doesn't need me or anyone else to defend him, but if you've read his posts whether in this thread or elsewhere, which I trust you have, you can see he's earned the benefit of the doubt.

Now compare that to 'New Car Guy' who joined the site, made one post in this thread a few days later, and hasn't made a post since. And forum members saw him for what he was immediately, which is why methinks he hasn't made a post since. That's the very definition of a troll, stooge, whatever. And not a very smart one at that. New Car Guy...gimme a break! :lol_hitti


You make a legitimate point in terms of resolving the issue based on who OCG dealt with initially. I well tell you that when a dealer is not being cooperative, or is being cooperative but can't resolve the issue with the manufacturer, ultimately it's the manufacturer's responsibility to step in. After all, it is the manufacturer's product and their name on the line. If I was the President of Class Act, not only would I have spoken directly with OCG months ago to solve this problem, but I would've went out of my way to make sure he walked away with a positive image of my company. :pimpflash
 

Defender Chassis

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I still do not agree that OCG's shop has any relevance to his credability. I do agree that he deserves the benefit of the doubt. Like I said, taking what he has alleged as truth I still feel it is his dealers responsibility to make him happy. I will also agree that Class Act should have at least taken the time to speak with OCG and explain their argument for not replacing the door at no cost. Im just not convinced they owe him any more than that.

BTW, JTI is still selling Class Act trailers. What does that say about this situation?
 

Defender Chassis

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In addition, why would anyone without a post count come on here with the response they get. I agree we should be skeptical but you can not automatically assume they are here for nefarious reasons just because they are happy with their trailer but have a low post count. Like I said before, if this problem is the MO of Class Act wouldnt you think with all the circulation this is getting we would have others with a similar experience and a low post count chime in?
 

Lookin4'67Galaxieconv

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I still do not agree that OCG's shop has any relevance to his credability.

It tells me the guy knows his stuff. That gives him a lot of crediblity to me.

I do agree that he deserves the benefit of the doubt. Like I said, taking what he has alleged as truth I still feel it is his dealers responsibility to make him happy. I will also agree that Class Act should have at least taken the time to speak with OCG and explain their argument for not replacing the door at no cost. Im just not convinced they owe him any more than that.

So you're saying you're not convinced they owe him a door on the trailer that will handle the weight the trailer is rated for?


BTW, JTI is still selling Class Act trailers. What does that say about this situation?

Tells me the dealer is trying to make a living. Doesn't mean the product is something I'd necessarily want to buy.


In addition, why would anyone without a post count come on here with the response they get. I agree we should be skeptical but you can not automatically assume they are here for nefarious reasons just because they are happy with their trailer but have a low post count.

Sorry, I'm not going to put a lot of stock into some guy (RADAR2.0) who joined two days ago and posts two messages basically calling OCG an idiot for now knowing what he's doing. That doesn't wash with me, and if you thought about it instead of trying to be a contrarian, it wouldn't wash with you either.


Like I said before, if this problem is the MO of Class Act wouldnt you think with all the circulation this is getting we would have others with a similar experience and a low post count chime in?

Actually, no. I think they're just hoping this will go away and don't wish to bring any more attention to it. And I think they know creating more User Ids like "newcarguy" and posting messages trying to paint OCG as some idiot who doesn't know what he's doing isn't going to wash with people here.

But hey, if you want to keep bucking the tide, go ahead. I have no problem bucking the general sentiment if I feel strongly I'm right. But it's pretty obvious here the general sentiment is correct.
 
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Defender Chassis

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It tells me the guy knows his stuff. That gives him a lot of crediblity to me.

How does one relate to the other? I am a licensed Mechanical Engineer. I hope that gives me credibility as an engineer. I however have zero credibility as a woman. I have no idea what its like to have a baby. Unfortunately you can not tell about someones character by looking at someones possesions. Before someone gets all crappy with me I want to say I have reason to believe OCG is not an upstanding citizen. Im just saying that just because you have a man crush after seeing his shop dont think he is above making a mistake.

So you're saying you're not convinced they owe him a door on the trailer that will handle the weight the trailer is rated for?

Correct, my trailer has a capacity of over 9k lbs. The manufacturer has told me that the door will handle anything up to a 1/2 ton truck. That is less than 5k lbs. I am OK with that and do not think it is out of the ordinary.


Tells me the dealer is trying to make a living. Doesn't mean the product is something I'd necessarily want to buy.

Shouldnt the dealer stand by OCG and refuse to rep this product until they make it right? Seems a little fishy to me.


Sorry, I'm not going to put a lot of stock into some guy (RADAR2.0) who joined two days ago and posts two messages basically calling OCG an idiot for now knowing what he's doing. That doesn't wash with me, and if you thought about it instead of trying to be a contrarian, it wouldn't wash with you either.

Im not going to defend someone elses choice of words but NewCarGuy did not call anybody any names and I have personnally spoke with him on the phone. This group basically ran him off and did not give him a chance or made him afraid to join into the conversation.


Actually, no. I think they're just hoping this will go away and don't wish to bring any more attention to it. And I think they know creating more User Ids like "newcarguy" and posting messages trying to paint OCG as some idiot who doesn't know what he's doing isn't going to wash with people here.

But hey, if you want to keep bucking the tide, go ahead. I have no problem bucking the general sentiment if I feel strongly I'm right. But it's pretty obvious here the general sentiment is correct.

There is no evidence Class Act knew exactly what the final use was going to be when they built the trailer.
They labled the door for its rated load. Why would they do that if they thought they were building a door to be used by a guy with a much heavier car? What if OCG saw the sticker when he got the trailer? He would have just sent it back. Right? I do not see any evidence, suggested or otherwise, of an intent to decieve. It just does not make sence that any company would risk their rep for a single sale. Like Judge Judy says, "If it dont make sence then it is not true."
As far as general sentiment there have been several others that agree with me that this is an issue for the dealer. If OCG and JTI are 100% right on this then why would JTI continue to sell trailers from a company that would do what is being suggested?
 

Lookin4'67Galaxieconv

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How does one relate to the other? I am a licensed Mechanical Engineer. I hope that gives me credibility as an engineer. I however have zero credibility as a woman. I have no idea what its like to have a baby. Unfortunately you can not tell about someones character by looking at someones possesions.


You haven't been reading my posts. I said, his shop ALONG with his posting history on here. Yes, I know a little something about judging character, but thanks for your insights.

Before someone gets all crappy with me I want to say I have reason to believe OCG is not an upstanding citizen. Im just saying that just because you have a man crush after seeing his shop dont think he is above making a mistake.


Oh, so now you're going to engage in character assassination? You "have reason to believe"....well, that's convenient. You're assailing his character without giving any reason for it.


Shouldnt the dealer stand by OCG and refuse to rep this product until they make it right? Seems a little fishy to me.


What world are you living in? How many dealers would have the guts to stop repping a product b/c a customer wasn't satisfied? Very, very few.


Im not going to defend someone elses choice of words but NewCarGuy did not call anybody any names and I have personnally spoke with him on the phone. This group basically ran him off and did not give him a chance or made him afraid to join into the conversation.


Why would you personally speak with a guy on the phone who made one post on here, obviously took his screenname mocking OCG, and hasn't made another post since?!? The rest of us could spot right away that was suspicious. Makes me think there's something fishy with you. :shocking:



There is no evidence Class Act knew exactly what the final use was going to be when they built the trailer.

You HAVE to be kidding me?! A company makes a vehicle and you think they're not going to know exactly what the final use is going to be?!?

You're an engineer and YOU think THIS is plausible?!?

Uh...if your company made a car hauler, wouldn't you think it was going to be used to haul cars?
:headscrat


They labled the door for its rated load. Why would they do that if they thought they were building a door to be used by a guy with a much heavier car?

Why would you build a car hauler to haul a vehicle weighing several thousand pounds then not build the door to withstand the weight of the vehicle the trailer was rated to haul?

What if OCG saw the sticker when he got the trailer? He would have just sent it back. Right? I do not see any evidence, suggested or otherwise, of an intent to decieve.

Manufacturing a car hauler with a door that can't withstand the weight of a car the trailer is rated to haul is evidence of stupidity, intent to deceive, and/or both. I don't know why you can't understand this.


It just does not make sence that any company would risk their rep for a single sale. Like Judge Judy says, "If it dont make sence then it is not true."

I hate to break it to you, but companies make decisions ALL THE TIME that didn't make sense at the time, or in retrospect. Especially when people don't want to own the decisons and committees make them. GM is a perfect example.

You're making the assumption that the company must not have made the wrong decision b/c that wouldn't make sense, so it has to be OCG that's in the wrong.


As far as general sentiment there have been several others that agree with me that this is an issue for the dealer. If OCG and JTI are 100% right on this then why would JTI continue to sell trailers from a company that would do what is being suggested?

Initially, it is an issue for the dealer. Again, as I told you before, if the dealer can't resolve it, you go straight to the top, the manufacturer. It's their product and their name on the line.

I really see no point in discussing this further with you. When you try to undermine OCG b/c of some unspoken reason, and continue with this "Class Act wouldn't have done that, it doesn't make any sense" argument, it's clearly fruitless.

As for a mancrush on OCG...damn right! Just about everyone on here has a mancrush on OCG's tools, garages and esp. knowledge. Many of us admire what he's accomplished and aspire to a degree of that in our own lives, it's very impressive.

Doesn't keep us from offering an intelligent objective opinion however.
 
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Defender Chassis

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I should have said "I have NO reason to believe OCG is not an upstanding citizen."

My apologies for any confusion that my error caused. This is however a good example of the mob mentality that takes over on these forums. It should be obvious from previous posts that I am not out to bash OCG and that was obviously an error while typing.

What world are you living in? How many dealers would have the guts to stop repping a product b/c a customer wasn't satisfied? Very, very few.

We are not talking about about a customer complaining about a scratch in the paint here. It has been insinuated that this company intentionally decieved the customer. If JTI is completely faultless in this issue then they should want to distance themselves from CA. Ever heard the old saying "When you lie with dogs"?

Why would you personally speak with a guy on the phone who made one post on here, obviously took his screenname mocking OCG, and hasn't made another post since?!?

Because he messaged me and asked nicely if he could explain himself to someone who was of a similar mindset. BTW, why is his screen name mocking of OCG and not complimentary? Is it your perception and one sided view of the issue that clouds your reasoning. Either way it is not fair to bash a guy for that reason.

The rest of us could spot right away that was suspicious. Makes me think there's something fishy with you.

There is that mob mentality showing itself again. I have been completly upfront with you and always will. I do not own a Class Act trailer but do own an Exiss. This is my second car trailer and feel like I am very well informed about trailer construction and how the marketplace operates. My Exiss was not made in the area of Indiana where CA and most of these trailers are made but instead in Oklahoma. I have no interest in CA's success or failure.

You HAVE to be kidding me?! A company makes a vehicle and you think they're not going to know exactly what the final use is going to be?!?

You're an engineer and YOU think THIS is plausible?!?

Uh...if your company made a car hauler, wouldn't you think it was going to be used to haul cars?

The average "CAR" does not weigh 6000 lbs. In fact it is about 2/3 of that. In fact I would bet that most "CARS" hauled in these kinds of trailers are either from the 60's/70's or are race "CARS" which puts them at an even lower weight. OCG knows this as you have assured us of his level of expertise in all areas so this means it is up to him to make sure his oddball application is satisfied. You seem to think that his application is typical but it definately is not. As I stated in a previous post, I had a 1ton truck that weighed less than the car he wanted to haul. The door on my trailer would not handle his car and it is sold on all models. He bought an optional door that was obviously made lighter and expected what the standard door on his beloved Haulmarks probably can not deliver.

Why would you build a car hauler to haul a vehicle weighing several thousand pounds then not build the door to withstand the weight of the vehicle the trailer was rated to haul?

See above and also consider this: Capacity per square foot of that ramp was higher than that of the floor of the trailer.

Manufacturing a car hauler with a door that can't withstand the weight of a car the trailer is rated to haul is evidence of stupidity, intent to deceive, and/or both. I don't know why you can't understand this.

If this is the case then all enclosed car hauler manufacturers are in the same category. There are an abundance of trailers manufactured with 3500 lb axles that do not fit that description but then again they really can not haul much anyway. Plus you get to change tires every 100 miles because the thing is being operated at 100% of capacity. Ask me how I know? Ill tell ya, its because I have changed many a buddies tires along the interstate. In the 7 years I have owned mine I have had one blowout and that was because of dry rot that I ignored.

I hate to break it to you, but companies make decisions ALL THE TIME that didn't make sense at the time, or in retrospect. Especially when people don't want to own the decisons and committees make them. GM is a perfect example.

You're making the assumption that the company must not have made the wrong decision b/c that wouldn't make sense, so it has to be OCG that's in the wrong.

Not to make a single sale. I could see it if there was big money at stake like the decision not to recall the vibration issue on Ford Explorers but instead ecomend a lower tire pressure that led to the failure of many Firestone tires. What makes more sence is that the salesman from JTI would do this for a single sale/commision. Heck it was probably just an eror on the salemans part. He deals with many manufactures and probably does not know each one as well as the company reps. Do you not see what I mean about there being other more logical answers? Open your mind to other possibilities. I mean I am not dead set that CA is not at fault I just do not have enough evidence to hang them. I do believe OCG was clear with JTI about his application just not convinced they accurately conveyed it to CA when the order was placed.
 

Lookin4'67Galaxieconv

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Joined
Jul 2, 2008
Messages
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Location
Atlanta, GA
It should be obvious from previous posts that I am not out to bash OCG and that was obviously an error while typing.

It's on you to make your thoughts coherent, not me to decipher what you 'mean'



The average "CAR" does not weigh 6000 lbs. In fact it is about 2/3 of that. In fact I would bet that most "CARS" hauled in these kinds of trailers are either from the 60's/70's or are race "CARS" which puts them at an even lower weight. OCG knows this as you have assured us of his level of expertise in all areas so this means it is up to him to make sure his oddball application is satisfied. You seem to think that his application is typical but it definately is not. As I stated in a previous post, I had a 1ton truck that weighed less than the car he wanted to haul. The door on my trailer would not handle his car and it is sold on all models. He bought an optional door that was obviously made lighter and expected what the standard door on his beloved Haulmarks probably can not deliver.



From OCG's post on May 27th

I ordered the trailer through JTI Sales less than two years ago,, http://www.jti-inc.com/ . And took several months going over the specifications and my requirements before placing an order. In particular the type and weight of the cars that I would be hauling. And consequently driving over the rear ramp door. In turn the manufacturer assured JTI that the door would be just fine. After all the trailer's payload is 7,000 pounds, wouldn't you think that the door would have to at least handle that weight? No way else it could get inside! I have driven thousands of cars on and off my Haulmark Car haulers http://www.haulmark.com/ without any problems. For sure “Class Act” could build a product of equal or better quality.

Early on after delivery I voiced my concern to JTI about how the door would bend when I drive my 4,500 pound 1914 Cadillac in. Lest my 6,000 pound 1930 Packard. I was assured that was not a concern. The “Class Act” people designed the most durable car hauler ever produced... The flex was normal and would straighten out. A week ago I loaded a 6,000 pound car into the trailer that proved to be more than their ramp door could handle. That permanently left a 2” bow in the ramp door. And I can no longer close the door.

I immediately called JTI. Who in turn contacted “Class Act”, who asked that I talk directly with them. Guess what? I'm in the middle of another major debate. And looks as if Class Act will not stand behind their structural warranty. Basically they're saying, “Even though they call their Trailers “Car Haulers”. Their ramp doors aren't meant to drive cars over.As they only have a 2,500 pound capacity. I was never told that! If they would have informed me that, I would have saved $3,000.00 and purchased a proven Solid and time-tested Haulmark!



From OCG's post on May 29th

Their Website NOW states that the ramp door has a 2,500 pound capacity. But for sure the weight of the cars that would go over the ramp was discussed many times throughout the quoting process. The Class Act remarks about the door capacity that I received through the dealer, stated that only half the total weight of the car would be on the ramp at a time....

I paid Class Act for a number of upgrades and some design changes to accommodate my cars. I originally had it quoted to have the height increased by 18” along with the lengthening the ramp door. The factory said the door couldn't be designed strong enough to carry my cars without going to an overhead spring counterbalance. Defeating one of the main reasons why I was even considering their trailer. After careful measuring, we agreed that 12” would be just enough to clear the roof of my 7' 4” car. And the door could carry the load of my cars. They charged me $322.00 for that 12” and another $90.00 for the redesigned ramp door with extra reinforcements to accommodate the increased height and weight of my cars.

On the surface the “Class Act” trailer looks great. But they surely do not live up to their name. They have yet to return my calls or to JTI,, the selling dealer. With my diligence, I finally have reached a nice lady today for a second time. That informed me that they are not going to replace the door. But would make me a new one for $1,000.00 plus shipping. But refused to give me any names of who is actually in charged. She did ask me for some photographs. That I'll send off..




What makes more sence is that the salesman from JTI would do this for a single sale/commision. Heck it was probably just an eror on the salemans part. He deals with many manufactures and probably does not know each one as well as the company reps. Do you not see what I mean about there being other more logical answers? Open your mind to other possibilities. I mean I am not dead set that CA is not at fault I just do not have enough evidence to hang them. I do believe OCG was clear with JTI about his application just not convinced they accurately conveyed it to CA when the order was placed.


Read the excerpts from OCG's posts again if you still think it was a rogue salesman's error. Nobody would come to that as a logical conclusion. OCG carefully and deliberately went over his requirements with JTI and Class act. He went over design changes and paid for upgrades. He didn't just go in there and order a regular car hauler off the lot, so to speak. He was assured countless times the trailer would suit his needs. It obviously wasn't up to specifications, and Class Act doesn't want to right the wrong.

You keep coming up with these lame excuses why you think it might be OCG's fault....his cars are too heavy...or the dealer's fault...the salesman was just trying to make a commission. Well, giving him the benefit of the doubt that he did, indeed, give them the correct specs and they didn't deliver what they promised, even if the dealer was at fault initially, it's up to them and Class Act to fix the situation. After all, he paid the extra money for the upgrades. Why do you continually absolve Class Act of ANY liability in this situation?
 
Last edited:

Justanoldguy

Well-known member
Joined
Jun 1, 2008
Messages
3,673
Location
Atiamuri. Central North Island. New Zealand
Regarding the dealer still selling the trailers.
Did you ever consider that they may have a "contract" with the dealer.
Cost to get out of them could be horrendous...
Doesn't mean they are actually promoting them just because they have them on the lot.

JM2CW
 
Last edited:

Defender Chassis

Well-known member
Joined
Dec 7, 2007
Messages
1,129
Location
Williamstown, WV
Regarding the dealer still selling the trailers.
Did you ever consider that they may have a "contact" with the dealer.
Cost to get out of them could be horrendous...
Doesn't mean they are actually promoting them just because they have them on the lot.

JM2CW

I actually called them and spoke with a sales rep. They actually do not have any on the lot and would have to order me one. Guy said they have one used one on the lot that they took back because the guys HOA would not alow him to have it. Does not sound like they are backing away from CA to me. Draw your own conclusions. I am open to hearing other possibilities.
 

Defender Chassis

Well-known member
Joined
Dec 7, 2007
Messages
1,129
Location
Williamstown, WV
It's on you to make your thoughts coherent, not me to decipher what you 'mean'

There is that wonderful welcoming atmosphere. Your right, I just can not understand why anyone would not want to stick around for that kind of treatment. Before you fire off another email, that was a bit of sarcasm.





From OCG's post on May 27th

I ordered the trailer through JTI Sales less than two years ago,, http://www.jti-inc.com/ . And took several months going over the specifications and my requirements before placing an order. In particular the type and weight of the cars that I would be hauling. And consequently driving over the rear ramp door. In turn the manufacturer assured JTI that the door would be just fine. After all the trailer's payload is 7,000 pounds, wouldn't you think that the door would have to at least handle that weight? No way else it could get inside! I have driven thousands of cars on and off my Haulmark Car haulers http://www.haulmark.com/ without any problems. For sure “Class Act” could build a product of equal or better quality.

Early on after delivery I voiced my concern to JTI about how the door would bend when I drive my 4,500 pound 1914 Cadillac in. Lest my 6,000 pound 1930 Packard. I was assured that was not a concern. The “Class Act” people designed the most durable car hauler ever produced... The flex was normal and would straighten out. A week ago I loaded a 6,000 pound car into the trailer that proved to be more than their ramp door could handle. That permanently left a 2” bow in the ramp door. And I can no longer close the door.

I immediately called JTI. Who in turn contacted “Class Act”, who asked that I talk directly with them. Guess what? I'm in the middle of another major debate. And looks as if Class Act will not stand behind their structural warranty. Basically they're saying, “Even though they call their Trailers “Car Haulers”. Their ramp doors aren't meant to drive cars over.As they only have a 2,500 pound capacity. I was never told that! If they would have informed me that, I would have saved $3,000.00 and purchased a proven Solid and time-tested Haulmark!



From OCG's post on May 29th

Their Website NOW states that the ramp door has a 2,500 pound capacity. But for sure the weight of the cars that would go over the ramp was discussed many times throughout the quoting process. The Class Act remarks about the door capacity that I received through the dealer, stated that only half the total weight of the car would be on the ramp at a time....

I paid Class Act for a number of upgrades and some design changes to accommodate my cars. I originally had it quoted to have the height increased by 18” along with the lengthening the ramp door. The factory said the door couldn't be designed strong enough to carry my cars without going to an overhead spring counterbalance. Defeating one of the main reasons why I was even considering their trailer. After careful measuring, we agreed that 12” would be just enough to clear the roof of my 7' 4” car. And the door could carry the load of my cars. They charged me $322.00 for that 12” and another $90.00 for the redesigned ramp door with extra reinforcements to accommodate the increased height and weight of my cars.

On the surface the “Class Act” trailer looks great. But they surely do not live up to their name. They have yet to return my calls or to JTI,, the selling dealer. With my diligence, I finally have reached a nice lady today for a second time. That informed me that they are not going to replace the door. But would make me a new one for $1,000.00 plus shipping. But refused to give me any names of who is actually in charged. She did ask me for some photographs. That I'll send off..







Read the excerpts from OCG's posts again if you still think it was a rogue salesman's error. Nobody would come to that as a logical conclusion. OCG carefully and deliberately went over his requirements with JTI and Class act. He went over design changes and paid for upgrades. He didn't just go in there and order a regular car hauler off the lot, so to speak. He was assured countless times the trailer would suit his needs. It obviously wasn't up to specifications, and Class Act doesn't want to right the wrong.

You keep coming up with these lame excuses why you think it might be OCG's fault....his cars are too heavy...or the dealer's fault...the salesman was just trying to make a commission. Well, giving him the benefit of the doubt that he did, indeed, give them the correct specs and they didn't deliver what they promised, even if the dealer was at fault initially, it's up to them and Class Act to fix the situation. After all, he paid the extra money for the upgrades. Why do you continually absolve Class Act of ANY liability in this situation?

OCG has since admitted that he never actually spoke with CA before the purchase was made. He left that up to JTI. I believe OCG feels that he acurately conveyed to JTI his application. I am not convinced JTI acurately conveyed that to CA. When JTI placed the order with CA they should have described the application, including OCG's intended load, on the purchase documents. If they did not then this is on JTI. In fact, at one time OCG was trying to collect that information. He came back on here after that and never indicated he found this information. If JTI took these steps I would ask that OCG to clarify that. That would definately change my mind about who's issue this is. In fact, I believe this evidence would make a small claims case a slam dunk and since the doors replacement cost is under 5k I believe this should be a small claims case. Any input from our legally connected members?

You seem to be trying to make it look like I am blaming OCG for this. I do not believe he is at fault. I think he described his application clearly to JTI. Not sure what they did with the info or how they documented the order. You think CA should come on here and defend themselves? What about JTI? Lets here from them. How about someone from JTI come on here and describe how you documented the order and why you still represent a company that so obviously put the screws to OCG?
 

Defender Chassis

Well-known member
Joined
Dec 7, 2007
Messages
1,129
Location
Williamstown, WV
Regarding the dealer still selling the trailers.
Did you ever consider that they may have a "contact" with the dealer.
Cost to get out of them could be horrendous...
Doesn't mean they are actually promoting them just because they have them on the lot.

JM2CW

I assumed you meant contract. Correct me if that was the wrong assumption. I know some think they are above typo's but I am willing to give you the benefit of the doubt.

BTW, is your screen name complimentary or a slam to "OldCarGuy"? Just kidding.....
 

1320stang

Well-known member
Joined
Dec 28, 2006
Messages
4,563
Location
Edmond, OK
I don't understand why newcarguy would contact defender and I don't understand why defender has such a hard on for CA and is so against OCG? I also don't understand why if, defender is a licensed mechanical engineer, why is he a chassis guy?

I work for a MEP firm and have been in the construction industry for 23 years on both ends and in the middle (10 years for this firm, 3 in telecommunications construction, 3 for an architect, 3 for a commercial fixture manufacturer, 2 for a commercial construction company and 2 for a custom home builder, BS in Industrial Construction Technology) and even though you've got a license, you're so argumentative I wouldn't want to work with you. And you may have credibility as an engineer, but for me, you have no credibility on this website, I'm adding you to my 'ignore' list now.
 

Justanoldguy

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Joined
Jun 1, 2008
Messages
3,673
Location
Atiamuri. Central North Island. New Zealand
I assumed you meant contract. Correct me if that was the wrong assumption. I know some think they are above typo's but I am willing to give you the benefit of the doubt.

BTW, is your screen name complimentary or a slam to "OldCarGuy"? Just kidding.....

I've been just an old guy for many years.
Age does that to you.
Just as it does typos as well.. :beer:
 

nissan_crawler

Well-known member
Joined
Jan 12, 2008
Messages
9,638
Location
Wichita, KS
Fact is the old axiom is true that you get what you pay for. In addition, if it is too good to be true then it probably isnt. In this case you got a trailer ramp without cables that was light enough to lift and you thought copuld handle a 6k lb car. Nobody else in the industry offers this but you wanted it to be true so you ignored your better judgement and proceeded with the purchase. Lesson learned. You will have happier days if you chalk this one up to life and move on. My $0.02

Umm, what? He got a trailer ramp without cables that was light enough to lift that he was TOLD could handle a 6k lb car. Thinking has nothing to do with it. He trusted the judgment of the company that builds them, yeah, that seems so dumb, huh?

In addition, why would anyone without a post count come on here with the response they get. I agree we should be skeptical but you can not automatically assume they are here for nefarious reasons just because they are happy with their trailer but have a low post count. Like I said before, if this problem is the MO of Class Act wouldnt you think with all the circulation this is getting we would have others with a similar experience and a low post count chime in?

I got hosed by a very popular 4x4 parts company that everybody says is great to deal with. three times I got parts that didn't fit, then was told it must be my parts that were wrong, and ahd them go off on me because I posted up about their crappy parts. Funny, i ordered the same parts from another company, and they fit perfectly. However, people still swear the other company can do no wrong, so no, I wouldn't necessarily expect others to chime in.

The average "CAR" does not weigh 6000 lbs. In fact it is about 2/3 of that. In fact I would bet that most "CARS" hauled in these kinds of trailers are either from the 60's/70's or are race "CARS" which puts them at an even lower weight. OCG knows this as you have assured us of his level of expertise in all areas so this means it is up to him to make sure his oddball application is satisfied. You seem to think that his application is typical but it definately is not. As I stated in a previous post, I had a 1ton truck that weighed less than the car he wanted to haul. The door on my trailer would not handle his car and it is sold on all models. He bought an optional door that was obviously made lighter and expected what the standard door on his beloved Haulmarks probably can not deliver.



See above and also consider this: Capacity per square foot of that ramp was higher than that of the floor of the trailer.



If this is the case then all enclosed car hauler manufacturers are in the same category. There are an abundance of trailers manufactured with 3500 lb axles that do not fit that description but then again they really can not haul much anyway. Plus you get to change tires every 100 miles because the thing is being operated at 100% of capacity. Ask me how I know? Ill tell ya, its because I have changed many a buddies tires along the interstate. In the 7 years I have owned mine I have had one blowout and that was because of dry rot that I ignored.



Not to make a single sale. I could see it if there was big money at stake like the decision not to recall the vibration issue on Ford Explorers but instead ecomend a lower tire pressure that led to the failure of many Firestone tires. What makes more sence is that the salesman from JTI would do this for a single sale/commision. Heck it was probably just an eror on the salemans part. He deals with many manufactures and probably does not know each one as well as the company reps. Do you not see what I mean about there being other more logical answers? Open your mind to other possibilities. I mean I am not dead set that CA is not at fault I just do not have enough evidence to hang them. I do believe OCG was clear with JTI about his application just not convinced they accurately conveyed it to CA when the order was placed.

I've only owned one vehicle under 4400 lbs, out of 6-7 vehicles.

Yep, OCG knew most are lighter, WHICH IS WHY HE SPECIFIED IT TO BE BUILT HEAVIER!! If you have a 1 ton that weighs much under 6k lbs, that's just pathetic.

He bought an optional door and expected it to be lighter and hold more weight than the standard one BECAUSE IT WAS SPEC'D THAT WAY!!

Jesus, what part of this is so hard to get?

If that trailer floor won't take a 4 point load of it's weight rating, then it's just crappy engineering, seeing as it's a car trailer, and most have 4 tires.

His does NOT have 3500lb axles, it has a 7k CAPACITY. I believe he stated it has 5k axles. Big difference.

He paid for it heightened, and the ramp lengthened, and a custom ramp, they did all of that. Do you honestly think they just missed the 6k pound part? I highly doubt it.

One way or the other, the engineering *****.

OCG, have an implement company build you a trailer, they actually know how to make something last. My car trailer was built by one, and you won't see any of this low-rent **** on it.

It's my firm opinion that 90% of the trailer manufacturers are hacks. Wiring is ****, ran like ****, holes cut with torches, not fully welded where it should be, spliced metal where it shouldn't be, lightweight fenders that dent if you drop a ratchet ******** them, paint that doesn't hold up, etc.
 
OP
O

OldCarGuy

Well-known member
Joined
Nov 29, 2005
Messages
1,983
Location
Ohio
I don't understand why newcarguy would contact defender and I don't understand why defender has such a hard on for CA and is so against OCG? I also don't understand why if, defender is a licensed mechanical engineer, why is he a chassis guy?

I work for a MEP firm and have been in the construction industry for 23 years on both ends and in the middle (10 years for this firm, 3 in telecommunications construction, 3 for an architect, 3 for a commercial fixture manufacturer, 2 for a commercial construction company and 2 for a custom home builder, BS in Industrial Construction Technology) and even though you've got a license, you're so argumentative I wouldn't want to work with you. And you may have credibility as an engineer, but for me, you have no credibility on this website, I'm adding you to my 'ignore' list now.

No better words have spoken! Sure makes me wonder what Defender Chassis agenda is? With over 10% (36) of his posts in this thread. And yet to see pictures of his garage or related items.. Then to question my integrity!

Even disregarding any of the dealer's or my input when I custom ordered the trailer. The bottom line is that ClassAct clearly manufactured what they represent as a car hauler with a ram door not suited to drive cars over! That alone is misrepresenting their product!
 
OP
O

OldCarGuy

Well-known member
Joined
Nov 29, 2005
Messages
1,983
Location
Ohio
I have finally finished up reworking the defective ramp door yesterday. In work process can be read here.
http://www.garagejournal.com/forum/showpost.php?p=576240&postcount=394

Below are some pictures of the modifications.
DSCF0903.jpg


DSCF0904.jpg


DSCF0973.jpg


Inside view when closed.
DSCF0994.jpg


View of ceiling mounted winch with control panel mounted to sidewall. I installed two hooks to store the winch cable when the door is down.
DSCF0987.jpg


DSCF3925.jpg


While I was at it, I made two brackets for my hold-downs and straps. I have a new set; but prefer the ones I purchased 20 plus years ago.

DSCF3933.jpg


DSCF3931.jpg


I gave the door the ultimate test. Driving my 7,100 pound Avalanche 2500 onto the ramp door. The door handles the weight without a problem. Although it bowed about 1/ 2” from the load. But the approach ramp that I made out of a yellow pine 2” X 12” split down the middle. I have since made a new one from laminating two pieces of 3\4” cabinet grade A/C plywood. Together with glue and screws...
DSCF3913.jpg

Home Depot had the 3/4” cabinet grade A/C plywood on sale for $23.97 a sheet. It looks like it is seven ply. I may go back and purchase a few more sheets just to have on hand....

DSCF1009.jpg


DSCF1006.jpg


Here's a video clip of the door being closed and reopened under power.
 

mmg440

Well-known member
Joined
Oct 24, 2008
Messages
360
Location
Dixion, Missouri
Nice job looks good. :thumbup:

What was the plywood for?? :confused:

I think I would get there name off the back. Someone following you may not see the signs on the side and I wouldn't want to offer ANY free advertising to them at this point. :sad:
 

Keep

Well-known member
Joined
Jan 1, 2009
Messages
1,398
Location
Oshawa, Ontario
I would make see about getting some kind of patent on the upgraded door. They may just borrow your "fixes" and incorporate them into an "Upgrade" package of some sort!
 
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