My “Class Act” Trailer's Structural Integrity Failure

[Skyline]

OCG....I hope you somehow get this worked out.

I was just curious about something. You mentioned that you had 4 Haulmark trailers in the past, and were pretty happy with them. Why did you not go to them for this trailer?

 

[jay50]

OCG, may I suggestion that on your return trip, you should drive into the dealers lot and discuss the progress with this situation.
Park the trailer at the main store entrance.

I believe this will be settled by the dealer at his expense; too much bad publicitiy eating away at dealer and mfr reputation.

 

[OldCarGuy]

Well, I can see there's no room for any differing points of view, in this thread.

There’s a reason for that. Class Act created this whole mess. And it’s up to them to correct it!

I think your dealer is the one who bungled the communication with the manufacturer regarding your specific needs and they are now playing dumb.

Word of advice: Next time you buy something this expensive, which as you say has been extensively custom-configured specifically for your particular needs, get your list of requirements, and the vendor's agreement to meet those requirements, down in writing.

Sure would have saved you a lot of mental anguish.

But then again, you seem to really be enjoying all the attention.

On the contrary, I’m not enjoying the attention at all. If Class Act replaced the ATV ramp door with one that was they should have installed in the first place. I would be posting my praise how they stood behind their work while living up to the words. “At Class Act, We strive to exceed your expectations by producing a trailer of superior strength and durability.” “A company built on the fundemental belief of providing the best product to our customers at a reasonable price.” “Service and support are not just “buzz words”, they are the thread of integrity that we live by.”


Good luck, OCG. Thanks rwhite,, everyone looses when there's a dispute...No matter how it turns out

A few months ago I bought an H+H 24'+V nose flat top car hauler. If you're going to buy another trailer, I suggest you check them out.

My ramp door is made entirely of steel and is Line X'd but does include the "garage door" style cables and spring on the header. There may be an option to eliminate it, I'm not sure.

Of all the trailers I looked at, it was hands down the best quality inside, underneath etc.

It wasn't cheap, but you know just as well that you get what you pay for. I'm sure you'll never take delivery without a top to bottom inspection again.

They make an outstanding trailer. But they don’t have a dealer near me.

OCG....I hope you somehow get this worked out.

I was just curious about something. You mentioned that you had 4 Haulmark trailers in the past, and were pretty happy with them. Why did you not go to them for this trailer?

When driving by JTI, the Class Act Car Hauler caught my eye. And figured it may just be time for an upgrade. After all my Haulmark was ten years old. But by no means worn out,, was well used. Though it was in nice enough shape that a buyer paid me $7,250.00 for it. The rest is history. If I knew then that they installed an underrated ramp door, along with the other factory mishaps, I would have never taken delivery.

OCG, may I suggestion that on your return trip, you should drive into the dealers lot and discuss the progress with this situation.
Park the trailer at the main store entrance.

I believe this will be settled by the dealer at his expense; too much bad publicitiy eating away at dealer and mfr reputation.

The good people at JTI, as well a I, are concerned about the bad rap JTI may be having over all this. However they are going out of their way to resolve Class Act’s unrealistic attitude. And are in touch with me. They at least value my business, and appreciate me as a customer!

 

[OldCarGuy]

I spent all week cleaning up and getting my car ready for the upcoming show this weekend. If you live in or around Cincinnati, Ohio. Don't miss The 32nd Anniversary Ault Park Concours d'Elegance on Sunday June 14.. http://www.cincyconcours.com/ My 1933 Buick 88C Convertible Phaeton was invited this year. She’s as stylish today and turns heads now as much as when she first rolled off the assembly line, some 75 years ago.

This is the car that per say, “Broke the camel’s back!”

When I return, I’ll post a complete account about the show. Along with a full review of my 1933 Buick. Including a test drive down memory lane.....

.

 

[Junkman]

Amazing how far Buick came in 5 years when I think back at my 1928 Buick having wooden artillery wheels and a nickeled grille shell with a honeycomb radiator. Yours is a beautiful car. Have you owned it very long?

 

[Art From De Leon]

Beautiful Automobile, you were very lucky that it was not damaged when the door/ramp collapsed.

 

[jake00]

make sure the camera crews get shots of you "supplementing" the door with lumber as you unload it.

I still think the dealer dropped the ball by:

Taking delivery of a defective product and then selling the same defective product to a customer.

The trailer should have never made it to you.

 

[Justanoldguy]

But then again, you seem to really be enjoying all the attention.

Hmm.
I wonder where a smart assed reply like that would have come from.
Surely not from this thread, from what I have read.

.

 

[Ramblur]

That is one beautiful Buick!

 

[bmwpower]

Now I know why you take that to shows. And coule be me, but it seems like all the cars of that vintage AREN'T red, so kudos to you for having a unique one....again unless I'm totally off here...just my perception.

 

[Junkman]

That isn't red!!!!!!!!!!! It is maroon...... There is a differance....

 

[redsky49]

Now I know why you take that to shows. And coule be me, but it seems like all the cars of that vintage AREN'T red, so kudos to you for having a unique one....again unless I'm totally off here...just my perception.

Stunning indeed, but I would guess that the color is not red (that's way too ordinary) but instead something like raspberry frape

Too bad he will be rolling up to the car show in his sign covered broken trailer. At this point I would be more concerned to any possible damage to his car when loading and unloading with this trailer. Be careful.

I am guessing that this is a restoration. Done by the OP or someone else?

 

[redsky49]

Actually, it looks more like claret.

 

[sammerdog]

Beautiful car, OCG, absolutely beautiful. Any chance of an interior picture or two?

 

[alohavw]

Keep us informed on any updates as I will share this thread with the forums I frequent.

 

[checkthisout]

I read the whole thing and I stand by my comments, Thanks!

All hail to Captain know-it-all. rwhite692

I figured your second post would be an apology for being so drunk when you made the first post.

Anyways,

Good luck OCG in getting them to fix their mistake. I bet they are about to go under as RV manufacturers are dropping like flies in this business environment. I bet that is why they aren't and WILL NOT replace the door free of charge.

 

[nissan_crawler]

Sorry to be throwing a wet blanket on this lynch mob, but....

4,500 pound 1914 Cadillac?

6,000 pound 1930 Packard?

on THAT door???

I think any person would have to be pretty ignorant, to think that a door constructed like that, could even begin to handle those kind of loads.

That is the typical "toy hauler" type of aluminum framed, glass-over-plywood door used for loading motorcycles and ATVs...perfectly suitable for THAT purpose and it is even labeled as such. A light race car in the 3000 pound range, would probably be about the practical limit, for a door like that.

The dealer clearly did not provide you with a product that met your stated needs. BUT it is still YOUR responsibility to use the product within the limits of it's capability and to use common sense. IMHO, one look at the trailer when you picked it up, should have told the dealer, and you, that this trailer was not set up to do what you need.

I'm not surprised that the trailer manufacturer is only offering to replace the door for $1K.

Even though the trailer may have a 7K pound total capacity, drop-down loading doors typically don't have anywhere near this capacity. Keep in mind that most race trailers get outfitted with benches/tools/generator/parts/"stuff"/etc, and this is where additional weight capacity is needed, aside from the car in the trailer.

What you need, given the 4500 to 6000 pound weight of the vehicles that you intend to load, is a swing-out split door configuration, (or a lift-up door) and a pair of solidly constructed stowable loading ramps.

As someone else previously stated, you also need to ensure that the floor of the trailer is constructed to bear these kind of loads (as in, 6000 pounds /four tire contact patches).

This is a clear case of a total mismatch between product and application.

-Flame suit on.

If a trailer is rated for 7000 pounds of cargo, then it's floor and the only means of getting cargo into the trailer, better damn well take the weight, or be placarded otherwise, which it wasn't. Anything else is flat retarded, and negligent.

Oh, and many offroaders run 4-6K# rigs inside toyhaulers with a door like that. The door style isn't the problem, the flawed design is.

To rate a hauler for 7,000 pounds and the door for 2500 is just stupid. How many people bring their vehicles in in pieces? Hell, how many vehicles, even race ones, are under 2500 pounds?

Crappy trailer, crappy engineering, crappy negligence. Even with that 6000 pound packard, that door is more or less only 500 pounds over it's design limit, which by all rights, it shouldn't fail at, so again, it's a *************, plain and simple.

I've had 10k pound vehicles on the ramps for my 7k TOTAL trailer. They haven't flinched.

This is trailer manufacturer #2, that I won't touch now.

 

[NewCarGuy]

I read the whole thread. I can't believe you owned the trailer for two years and never seen the 2500 lb. capacity label.

(OCY,you have had the trailer for almost two years, is this the first time you attempted to load the 6000 lb. object?)

OCY, I don't think you are telling the whole story, things just don't add up, no complaints for two years, until now.

 

[mmg440]

I read the whole thread. I can't believe you owned the trailer for two years and never seen the 2500 lb. capacity label.

(OCY,you have had the trailer for almost two years, is this the first time you attempted to load the 6000 lb. object?)

OCY, I don't think you are telling the whole story, things just don't add up, no complaints for two years, until now.

I think he is telling the whole story but maybe some have to stop reading between the lines. First read the actual words he posted before and not others opinions of the words about what he posted..

He did have a complaint. He had contected them telling them how much it bowed and he was told it was considered normal!



Taken from orginal posters first post on this!

Early on after delivery I voiced my concern to JTI about how the door would bend when I drive my 4,500 pound 1914 Cadillac in. Lest my 6,000 pound 1930 Packard. I was assured that was not a concern. The “Class Act” people designed the most durable car hauler ever produced... The flex was normal and would straighten out. A week ago I loaded a 6,000 pound car into the trailer that proved to be more than their ramp door could handle. That permanently left a 2” bow in the ramp door. And I can no longer close the door.

 

[bgott]

Hmm, it sounds like NewCarGuy might be someone from the manufacturer that doesn't have balls enough to identify themselves.

 

[Jaguar Fan]

NewCarGuy, if you re-read OCG's postings, you see he had the factory specifically enhance the design for OCG's intended use, including the weight. It is inconceivable that Class Act's engineers were unable to say to themselves "OCG plans to haul cars, not ATVs, so we better make sure the door-ramp works for cars."

I wonder of Class Act even HAS any engineers - or if it is just a bunch of good ol' boys who design by Kentucky-windage. Wait - that's a slap in the face to anyone from Kentucky and anyone who is a good ol' boy.

Class Act, as any manufacturer of a high-end product, needs to step up and do the right thing. The right thing is NOT getting an F in customer service.

 

[OldCarGuy]

I read the whole thread. I can't believe you owned the trailer for two years and never seen the 2500 lb. capacity label.

(OCY,you have had the trailer for almost two years, is this the first time you attempted to load the 6000 lb. object?)

OCY, I don't think you are telling the whole story, things just don't add up, no complaints for two years, until now.

NewCarGuy:

I don't know about the rest of the Garage Journal Member's may think. But I'm not impressed. First of you just register and your first post just so happens to come out questioning my credibility. Smells of dead fish to me. You could at least have come up with a more original handle! Then again,, it maybe just another Class Act move.

But I want to thank you anyhow for your effort. However I will allow the other members chin in on you...

 

[OldCarGuy]

I just returned from the Ault Park Concours d'Elegance early this morning. And had the chance to meet several Garage Journal members at the show yesterday. Along with many other long time antique car enthusiasts I've known for many years..

My 1933 Buick came away with a First place ribbon and crystal trophy.

You wouldn't believe how many car enthusiasts came by to discuss my trailer. The signs caught their eyes, and several dozen immediately flocked by to discover first hand my problems with my trailer. And couldn't believe their eyes that I had to block up the door and run planks over the ramp door!

There were over 100 car haulers of every type and price there. Over the two days, I took the time to speak with many of the trailer owners. Not one said they had a door fail. None paid anything extra for their ramp door. And all voiced that they would expect the factory's ramp door had better carry the weight of any car that would fit inside! “After all that's why it's called a Car Hauler!” It's not used to carry marshmallows

The show was fantastic. With hundreds of cars, old and new. Something to satisfy everyone's taste. I'll post more about the show elsewhere when I have the time. But here's a few pictures to wet your appetite...

Over view of one field.

My Favorite 1904 Premier. A four cylinder air cooled chain drive beauty

There were many Indian Motorcycles... This one is a 1938 Four Cylinder...

1938 Mercedes-Benz 540 K

1935 Mercedes-Benz 500 K

2000 BMW Z8

On Saturday's country side tour around Cincinnati. We stopped to see a private collection of what must have been a hundred tractors of all sizes. The largest was this 1911 International Harvester Mogel. The drive wheels are over six feet tall. And is powered by two apposed cylinders, with a 10” bore and 12” stroke! I have a number of video clips of this one and several other running! That I'll share with you later in another section.

 

[Defender Chassis]

I think NCG has a point. Not sure if he is from ClassAct or just some other member not willing to put his/her reputation on Garage Journal at stake for having an opposing viewpoint.

Facts are:
Door was labled for 2500 lb.
Did not fail during first two years of use.
Manufacturer willing to provide a replacement for what is likely at cost.
No documentation to support claim request was made for a door to handle heavier weight.

I am not convinced on who is actually at fault but I am leaning towaqrd the dealer for not covering all bases. It is entirely possible that the dealer said what neded to be said for the sale to happen. My $0.02

 

[35mastr]

I read the whole thread. I can't believe you owned the trailer for two years and never seen the 2500 lb. capacity label.

(OCY,you have had the trailer for almost two years, is this the first time you attempted to load the 6000 lb. object?)

OCY, I don't think you are telling the whole story, things just don't add up, no complaints for two years, until now.

Funny I smell a rat here. No intro. Then you just happen to stumble on this post for your first reply. Why dont you identify yourself. If you are from Class Act I would like to hear your side of the story regarding this issue.

Bottom line is that OCG paid for a trailer to be built to his specs and it was not.

 

[JB740i]

Sure looks that way doesn't it.

 

[Cobra5150]

Hey OCG, I just posted this on another forum:
http://www.ffcobra.com/forums/showthread.php?t=220726
A lot of these guys have plenty of income and like their toys. They appreciated the input. Also there are guys that are in various monthly print media (car magazines) that also read that and will help spread the word. Hopefully it'll work out for you eventually.

BTW- Nice cars!


I just looked through your pics, Congrats onthe 1st place.

 

[HOTFR8]

I read the whole thread. I can't believe you owned the trailer for two years and never seen the 2500 lb. capacity label.

(OCY,you have had the trailer for almost two years, is this the first time you attempted to load the 6000 lb. object?)

OCY, I don't think you are telling the whole story, things just don't add up, no complaints for two years, until now.

Funny I smell a rat here. No intro. Then you just happen to stumble on this post for your first reply. Why dont you identify yourself. If you are from Class Act I would like to hear your side of the story regarding this issue.

Bottom line is that OCG paid for a trailer to be built to his specs and it was not.

I have to agree with 35mastr. Bottom line is what OCG paid for and if not the specification he paid for then some one is at fault. We did see how the lables got hidden.

OCG was lucky that ramp door lasted that long before it failed.

NCG if you are from the trailer company just fix the problem and make it right then the issue will go away. Fixing the issue now would be a good thing and give your company back some credability. Wouldn't you prefer this topic to praise the companies workmanship and dealings and not read like it does now ?

 

[Art From De Leon]

"Also there are guys that are in various monthly print media (car magazines) that also read that and will help spread the word."

I wouldn't put much faith in these people running the risk of ******* off an advertiser, or potential advertiser.
They will shill for, and make excuses to justify anything they test, or promote.

 

[jake00]

I added this thread to my signature on ford-trucks.com where I have some 12k posts



I still think the dealer dropped the ball

 

[bmwpower]

Oh man, congrats on the first place!

Looks like a lot of BMWs were there, too.

 

[rsanter]

I have been reading this post but have yet to comment on it....untill now

OCG
that is a really nice car you have there, I love it
also I am sorry that you are having trouble with the purchase of the trailer.

I will say a couple of things from my point of view. I mean no disrespect to anyone, its just my opinion.

OCG, I would look at the spec on the paperwork on the purchase of the trailer. if you ordered or specified anything special then I would want to have it clearly specified on the purchase agreement. yes I know its easy for me to say it now after the fact...but I did say it was just my opinion.

on another point. I used to be an application engineer for a manufacturing company. for those of you that do not know what that is, I was the guy that created the specifications for the products as well as determining the proper usage of the products as well as the exclusions of usage.
on this same note, I was also the guy that dealt with the lawers and insurance companies if and when our parts failed.
when someone wanted to use our product in a way other than specified, I was the guy that the customer was refered to in order to determine if the customers application was acceptable. if I found it to be acceptable I would issue a letter saying so and then I would add that usage to the specification (if it was justified by me thinking that there would be a number of others with the same question)
a company has to do its 'due dillagence' to make a product that will handle all reasonable usages and clearly exclude any unacceptable usages.
from my point of view, I would have pushed the product managers that if the ramp was of size to have a car on it then I would have pushed that it would be able to handle the weight of a car and I would have pushed that the max weight be clearly labeled on the inside of the door where it would be obvious and easy to see.
if it was configured to be able to hold a car in it, I would be dam well sure that it can handle it and have a fair safety margin.

every one of the products I dealt with had a cosmos analisis(CAD, finite element analisis), engineering analisis (an engineer doing old fashion calculations) and a load test which included a failure test. depending on the product, it was expected to handle 1.5 to 2.5 the rated load for me to sign off on it.

one of the products I worked on (and helped design) was an H-20 plastic meter box lid.
that means a plastic lid for a ground (burried) meter box that would pass a load test of 20,800lbs on a 9x9 load area.
a couple of the most common sizes were tested and did not fail untill around 60,000lbs (and this was made of plastic remember).
the reason for the large safety margin was that the product will degrade over the years of use and exposure and I specified a usable live of 10 years.
some of you might think that was overkill, but I was protecting the company from future liability issues. that was about 5 years ago and I still have yet to hear of any failuers with the lids.
and yes, they are made in Central California USA.

my insistance on testing all products and testing to failure so we can see where the failure point was and what the mode of failure was earned me the unofficial title of 'Manager of breaking ****'.
this was based on a comment my boss made to me, he said 'no matter what it is, you always manage find a way to break it'

good luck with your battle OCG

bob

 

[-B-]

I read the whole thread. I can't believe you owned the trailer for two years and never seen the 2500 lb. capacity label.

(OCY,you have had the trailer for almost two years, is this the first time you attempted to load the 6000 lb. object?)

OCY, I don't think you are telling the whole story, things just don't add up, no complaints for two years, until now.

Did you now !
Have you knowledge that you have executive function disabilities? Because your reading comprehension is very low some where in the first few years of grade school

 

[nissan_crawler]

I read the whole thread. I can't believe you owned the trailer for two years and never seen the 2500 lb. capacity label.

(OCY,you have had the trailer for almost two years, is this the first time you attempted to load the 6000 lb. object?)

OCY, I don't think you are telling the whole story, things just don't add up, no complaints for two years, until now.

Obviously you didn't read it well. THE LABEL WAS NEVER THERE. Again, you didn't read well, as it wasn't the first time he loaded it.

Obviously, you have no clue about engineering, or common sense. Just because a bridge will hold the first 20,000# truck, doesn't mean it will hold the next 100 20,000# trucks.

The door didn't break for two years, now it did. Why would he complain about a door that broke when it wasn't broken then? Duh.

I think you're a Class Act troll, personally.

I think NCG has a point. Not sure if he is from ClassAct or just some other member not willing to put his/her reputation on Garage Journal at stake for having an opposing viewpoint.

Facts are:
Door was labled for 2500 lb.
Did not fail during first two years of use.
Manufacturer willing to provide a replacement for what is likely at cost.
No documentation to support claim request was made for a door to handle heavier weight.

I am not convinced on who is actually at fault but I am leaning towaqrd the dealer for not covering all bases. It is entirely possible that the dealer said what neded to be said for the sale to happen. My $0.02

Umm..again, unless i really missed something, the door was NOT labeled for 2500 lbs. Again, even IF it was....that 6,000# car is putting roughly 3,000 lbs on that door at a time. Are you telling me a door rated for 2500 lbs fails at 3,000? If so, that's crappy engineering with a safety factor so slim.

Who cares if it took two years for the door to fail, the f'ker is still broken, isn't it?

Providing at cost when their p.o.s. failed in the first place? Gee, that's mighty white of them.

There's no documentation to prove that trailer had a 2500 lb door either, what's your point?


My 7500gcw trailer weighs around 2k...giving me 5500#'s of capacity. Guess what? It's had 10,000#'s ON it (not including trailer weight), several times (although not on purpose, found out later when weighed). Zero problems. The ramps have had an 10k+ vehicle on them several times. Zero problems. Why? It was built well with a safety factor.

 

[Defender Chassis]

Obviously you didn't read it well. THE LABEL WAS NEVER THERE. Again, you didn't read well, as it wasn't the first time he loaded it.

Either you did not read well or the post was deleted but at one time OCG stated he found the lable on the edge of the door.

Obviously, you have no clue about engineering, or common sense. Just because a bridge will hold the first 20,000# truck, doesn't mean it will hold the next 100 20,000# trucks.

Maybe you do not have clue about engineering. I am a licensed Mechanical Engineer and have no idea why if loaded the same way every time that if a bridge can support a 20k# truck that it should not do the same for the 100th truck. Fatigue failure does not play a part until well over 100k cycles. I supose that there are a variety of other issues like environmental that play a part. The fact that the gate was composite also leads me to more questions but none the less your argument is weak.

The door didn't break for two years, now it did. Why would he complain about a door that broke when it wasn't broken then? Duh.

I think you're a Class Act troll, personally.



Umm..again, unless i really missed something, the door was NOT labeled for 2500 lbs. Again, even IF it was....that 6,000# car is putting roughly 3,000 lbs on that door at a time. Are you telling me a door rated for 2500 lbs fails at 3,000? If so, that's crappy engineering with a safety factor so slim.

Who cares if it took two years for the door to fail, the f'ker is still broken, isn't it?

Providing at cost when their p.o.s. failed in the first place? Gee, that's mighty white of them.

There's no documentation to prove that trailer had a 2500 lb door either, what's your point?


My 7500gcw trailer weighs around 2k...giving me 5500#'s of capacity. Guess what? It's had 10,000#'s ON it (not including trailer weight), several times (although not on purpose, found out later when weighed). Zero problems. The ramps have had an 10k+ vehicle on them several times. Zero problems. Why? It was built well with a safety factor.

Again, this is just my $0.02 but I have not seen any proof that ClassAct even knew what OCG actually wanted. In fact, I believe it would be unlikely for them to ok his use for one sale since they obviously knew the capacityof the door was 2500lb. On the other hand, it is likely the salesman may have fudged it a bit for one sale. Fact is that I really do not know what actually went down and since there is only one side posted in this thread nobody else does either. If in fact OCG is taking a beating, I hope this gets resolved to his satisfaction.

 

[jake00]

Obviously you didn't read it well. THE LABEL WAS NEVER THERE. Again, you didn't read well, as it wasn't the first time he loaded it.



Umm..again, unless i really missed something, the door was NOT labeled for 2500 lbs.

post 104
<fillller>

 

[Bull]

NewCarGuy's pidgin-English mimics that found in the e-mail reply from ClassAct to the member here who posted his e-mail correspondence with that company. How odd.

A gigantic trailer with a 7k lb capacity, custom-ordered by a guy who wants to move cars, and it can only handle ATVs? What a joke.

OCG, I hope you get this resolved. Despite what the one or two oddballs in this thread say, you are in the right.

 

[OldCarGuy]

Again, this is just my $0.02 but I have not seen any proof that ClassAct even knew what OCG actually wanted. In fact, I believe it would be unlikely for them to ok his use for one sale since they obviously knew the capacityof the door was 2500lb. On the other hand, it is likely the salesman may have fudged it a bit for one sale. Fact is that I really do not know what actually went down and since there is only one side posted in this thread nobody else does either. If in fact OCG is taking a beating, I hope this gets resolved to his satisfaction.

post 104
<fillller>

Yes the ramp door has a label. It was hidden on the edge of the door near the top. And blended in with the aluminum frame with small lettering made it unnoticeable. Neither the dealer nor I noticed it before I made the temporary repairs. A side note though, JTI has another similar Class Act trailer on his lot that does not have a capacity label on it. And the door looks as if it's undesigned as well. Should be interesting for the poor guy that purchased it!

But it did fail well within Class Act's three year's structural failure warranty period. The door is made with a foam plastic core sandwiched between two sheets of 1/4” plywood. Repeated use weakened the integrity of the door until it could no longer handle a load and failed.

$1,000.00 for a door cheap? A fella I met this weekend purchased a brand new 2008 AllPro 24' car hauler with double 5200 pound axles for less than $4,500.00 last year. http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=290323057379#shId That he drives cars over his ramp without a problem. And Class Act whats a forth that amount to replace a door that clearly in under-designed for a “Car Hauler!”

You're missing the point. I ordered a custom built trailer from Class Act to haul cars. With options, upgrades, and design changes to accommodate my cars. Besides knowing that I was going to drive cars over the ramp door. Any decent trailer manufacturer would know by the way deviated from their standard “Car Hauler” would know that cars would be driven over the ramp door. And not put an ATV / Motorcycle ramp door on it!


Here's a picture where the label is inconspicuously placed. Can you see it?

Wouldn't you think a warning label should be a little more conspicuous and in a place where it is actually visible? Similar to the two warning labels they installed on the outside of the ramp door right above the locking handles...... Even with my large RED WARNING sign I placed on the door, you can still make them out!

 

[Junkman]

NewCarGuy:

I don't know about the rest of the Garage Journal Member's may think. But I'm not impressed. First of you just register and your first post just so happens to come out questioning my credibility. Smells of dead fish to me. You could at least have come up with a more original handle! Then again,, it maybe just another Class less Act move.
But I want to thank you anyhow for your effort. However I will allow the other members chin in on you...

I have to agree with 35mastr. Bottom line is what OCG paid for and if not the specification he paid for then some one is at fault. We did see how the lables got hidden.

OCG was lucky that ramp door lasted that long before it failed.

NCG if you are from the trailer company just fix the problem and make it right then the issue will go away. Fixing the issue now would be a good thing and give your company back some credability. Wouldn't you prefer this topic to praise the companies workmanship and dealings and not read like it does now ?

Once a company looses its credibility, they can't get it back by correcting at a later date, what they should have corrected immediately. We have seen this time and again, where only pressure from the public makes a company reverse previously made incorrect decisions. It might save them some additional grief, but in the end run, it lessens peoples overall image of the company.

 

[slicktoptt]

Allpro makes some great trailers. I live in Jacksonville, FL where they have a facility and dealer and bought a 16ft equipment and car trailer. By comparison to other trailers I looked at they are over engineered and cost about the same as lesser offerings.

Another trailer co wanted to sell me a 16ft single axle without e-brakes for the same price as what I paid for the Allpro with dual axles and e-brakes. I asked the Allpro dealer if they made a 16ft single axle equipment trailer. His reply was "No, all our 16ft and over trailers are dual axle and have e-brakes because we know someone will do something stupid with it." That sold me because I felt like they were not going to compromise their trailers just to try and make something a little cheaper.

Everyone that has seen my trailer has commented on how well built it is.

Just food for thought for anyone that may be reading this and considering what company makes a quality product.