Hi,
decided to start my own thread here to talk about my experience with Alpha garage and wolverine. I posted in the "nightmare" thread but felt it should stand alone as a positive experience. Fred and wolverine have taken a beating in that thread and felt people needed to know what they did for me. I ordered from Fred even after reading the nightmare thread before it took on a life of its own. I had already decided months ago I was going with wolverine but was a little nervous after seeing this. I pulled the trigger anyway. I called Fred and placed the order. A few days later my order was here. I decided to have a local contractor do it someone who i've used for just about everything else in my house and trust. Everything was good to go except one thing the Liquitile was missing! Of course I freaked out. I have a contractor here who i'm going to have to pay and i'm missing the 2nd of 3 coats all of which need to go on within 24 hours of each other. So I call Fred and this is where both he and wolverine shined. I explained what happened and he told me he would investigate and get back to me to see what happened. I told Fred I wanted the liquitle overnighted because I had the contractor here already getting started on the etching and was going to lay down the bondtite that night. After a series of phone calls it was going to be A LOT of money to overnight it so Thursday was the earliest i could get it. Both of us were not happy. The next thing I know I get a phone call directly from Wolverine saying they screwed up and that they were overnighting the liquitile at THEIR cost. I'm not going to say how much it was to do it but like i said it was A LOT of money. I was absolutely astonished they did it let alone own up to the mistake. The liquitile showed up next day and my job got completed on time and it looks terrific. For any of you that are hesitating to use wolverine don't. Its a great product and both Fred and Wolverine were great to deal with.
decided to start my own thread here to talk about my experience with Alpha garage and wolverine. I posted in the "nightmare" thread but felt it should stand alone as a positive experience. Fred and wolverine have taken a beating in that thread and felt people needed to know what they did for me. I ordered from Fred even after reading the nightmare thread before it took on a life of its own. I had already decided months ago I was going with wolverine but was a little nervous after seeing this. I pulled the trigger anyway. I called Fred and placed the order. A few days later my order was here. I decided to have a local contractor do it someone who i've used for just about everything else in my house and trust. Everything was good to go except one thing the Liquitile was missing! Of course I freaked out. I have a contractor here who i'm going to have to pay and i'm missing the 2nd of 3 coats all of which need to go on within 24 hours of each other. So I call Fred and this is where both he and wolverine shined. I explained what happened and he told me he would investigate and get back to me to see what happened. I told Fred I wanted the liquitle overnighted because I had the contractor here already getting started on the etching and was going to lay down the bondtite that night. After a series of phone calls it was going to be A LOT of money to overnight it so Thursday was the earliest i could get it. Both of us were not happy. The next thing I know I get a phone call directly from Wolverine saying they screwed up and that they were overnighting the liquitile at THEIR cost. I'm not going to say how much it was to do it but like i said it was A LOT of money. I was absolutely astonished they did it let alone own up to the mistake. The liquitile showed up next day and my job got completed on time and it looks terrific. For any of you that are hesitating to use wolverine don't. Its a great product and both Fred and Wolverine were great to deal with.
