bgott
Well-known member
I've never had a toolman that would take my warranty returns until he had the new tools in hand. Too hard to keep track of them.
My Matco guy ***** major leaague balls
- Thread starter bry@n
- Start date
I've never had a toolman that would take my warranty returns until he had the new tools in hand. Too hard to keep track of them.
daveblank
Well-known member
I refuse to take them unless it's a repair item. That way I can ensure that I won't loose any tools.
krusty the clown
Member Emeritus
i only had one experience with a tool man taking warranty tools and then not replacing them. not that it is a brand thing but he was a matco dealer and i thought a friend. the agreement was he was to send the tools in and issue me a credit for the amount he recieved. that way he made made the standard markup on the warranty. he would not return phone calls after he got the tools.
Diesel_Crawler
Well-known member
Were you ever able to resolve this matter?
When ever I need to get warranty for a tool with my dealer, I take the tool and show him he then orders me another one. He told me straight out that there was no way he was keeping the tool until my new none came and that i had to keep it and we could make the exchange when the new one arrived. This seems like a really good way to do it, I wonder why any dealer would not do it this way.
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krusty the clown
Member Emeritus
Were you ever able to resolve this matter?
When ever I need to get warranty for a tool with my dealer, I take the tool and show him he then orders me another one. He told me straight out that there was no way he was keeping the tool until my new none came and that i had to keep it and we could make the exchange when the new one arrived. This seems like a really good way to do it, I wonder why any dealer would not do it this way.
no.......it was never resloved. the guy dropped off the face of the earth as far as i could tell.
TangoFoxTrot
Well-known member
- Joined
- Jan 23, 2009
- Messages
- 1,961
I think the days of the mobile truck dealer are numbered. I had a good friend that owned a business with a similar model of sales distribution, and the internet eventually killed them and they went under. It's become too easy for people to get what they want from other channels with just a click of a button, the price is usually much cheaper, and many people prefer not to work with salesmen at all.
I'm not saying it's a good thing, I feel bad if a good dealer loses his line of work, but I think it's inevitable. I'm guessing the majority of people on this site buy their "tool truck" brand tools outside of the tool truck, and that's a trend that is only going to grow.
Enough dealers will either quit or go under that brands like Snap On or Matco will probably just go to some sort of company direct model. I know I wouldn't want to buy into one of these franchises right now, and I'm guessing most of the people that are currently in this business would like to get out.
I'm not saying it's a good thing, I feel bad if a good dealer loses his line of work, but I think it's inevitable. I'm guessing the majority of people on this site buy their "tool truck" brand tools outside of the tool truck, and that's a trend that is only going to grow.
Enough dealers will either quit or go under that brands like Snap On or Matco will probably just go to some sort of company direct model. I know I wouldn't want to buy into one of these franchises right now, and I'm guessing most of the people that are currently in this business would like to get out.
Diesel_Crawler
Well-known member
Most dealers around here have been having to work over time to keep up with the demand of people wanting to buy from them. This Could just be our Provence, I know caper is From NS some Input from him would be a good add.
The internet is a good gimmick for buying stuff till things go wrong, Same as your bank when things mess up that automated phone banking was great. But when it gets messed up every one wants a real person. I know I do, I hate the new automated checkouts they don't work for one and even if they people running the cash did not do all that great of a job it was much easier to get help from them then pushing a button and hoping some one might show up and help you.
I would rather pay more to be able to deal with a real person then save some pennies and smash my head into a computer any day.
So IMO will tool trucks diaper, No. Do I see a big change coming to keep them around, Yes. But it might be hard on dealers till that happens.
krusty the clown
Member Emeritus
maybe working longer hours to make up for lack of sales or a lower customer count as dealers close and shops lay off?
snap on is increasing the number of "company stores" maybe thats the furure. i think a route salesman and direct shipping from the company warehouse is where it's heading myself.
I agree the internet is going to really hurt the mobile truck dealers.
The Snap On guy who services the shop that a buddy of mine owns was not interested in giving me any discount when I offered to pay cash. I said to him, without a discount, why would I bother tracking him down when I can buy from the Snap On website and they would ship to me for free at the same price? He had no response other than a smart assed comment, so I bought on line and 2 days later my stuff was on my front porch.
+1 on both of these for my SO dealer. The only thing Ive ever had to give him was a warranty rebuild on my 3/8" impact. I asked around the shop and no one said theyd had trouble with doing this, so I gave it to him.
I dont think tool truck will ever go away. Whether I buy it off the truck or new off the internet, Im 90% sure I would still buy majority Snap-on tools. And since I dont have enough money right now to buy the tools I NEED up front, Id much rather give a friendly face some cash every week and shoot the breeze for a few minutes, then pay a bill each month to a corporation that is going to jack up my interest rate for no good reason.
bgott
Well-known member
I worked in a shop across Houston for a month years ago that had a Matco man that rebuilt air tools on his truck, while you waited.
One of my locations now has a SO company truck that services it. The tools and the truck are company owned. I ask him how it worked. He gets a salary and that is it. He has set hours. His mission is to service customers during those hours, just like a normal job. It makes sense, why would you want to work over and go the extra mile if the pay did not justify it.
I definitely agree that the owners with actual physical locations ,the sticks & bricks locations, are going to become extinct. It will all be cyber shopping before long. It is the natural progression.You are shopping the entire world for the best price and availability. The price is cheaper do to the fact that there are no storefronts/trucks and overhead to build into the price. It is so much easier, as long as you know what you need and can wait for it. Order it and a few days later its on your door step.
I definitely agree that the owners with actual physical locations ,the sticks & bricks locations, are going to become extinct. It will all be cyber shopping before long. It is the natural progression.You are shopping the entire world for the best price and availability. The price is cheaper do to the fact that there are no storefronts/trucks and overhead to build into the price. It is so much easier, as long as you know what you need and can wait for it. Order it and a few days later its on your door step.
I hear you, but I think the good dealers will stay around and continue to do well.
Joe Mamma
Vinko
Well-known member
I still want to know how a 22mm wrench was broken.
Joelfke
Well-known member
yes off 36