My Poor Customer Service Experience with Rock Auto

[Strouty]

Re: Fraud and Extortion by Rock Auto

You are welcome to leave this thread. I have no desire to move on. I want to share my ****** experience and allow others to see how they treated a paying customer.

Do you buy stuff on Ebay? If so can I please have your user ID so I can add it to my special list.

Any rant that slanders some one, should have all details and facts, yours has your opinion and a few tidbits, that seem cherry picked.

I smell a conspiracy!

 

[hardtrailz]

Re: Fraud and Extortion by Rock Auto

I just read your ignorance. Thanks for your comment. I put you on my special list

 

[Thumper68]

Re: Fraud and Extortion by Rock Auto

I see a lot of guys defending RA, post up screen shots of what you are talking about and then maybe someone will jump to your aid.

I am one who will never order from RA again due to a screw-up, overcharge and a few other small issues with my first order with them soon after they opened. I much prefer to spend a little more and be able to lay hands on a part.

I'm about to order $500 worth of brake parts from Advance, %20 off (up to $50) in store pickup and no shipping. and I will have them tomorrow morning.

 

[hardtrailz]

Re: Fraud and Extortion by Rock Auto

Never done a screenshot in my life. So definitely do not have them.

But I do not need any aid. I am just glad their trolling of this thread keeps it active and in the new posts so more people get the chance to read about the treatment RA gave me.

 

[Nor'Easter]

Re: Fraud and Extortion by Rock Auto

I think that most people disagreeing with your position might sway their opinion?

I agree that they screwed up, but only the "in stock" status. There is no reason they should reduce the price of the same part made by a different mfr. It is priced differently for a reason.

Unless they have refused to credit you back the money for the part, you're the one holding up the situation?

 

[hardtrailz]

Re: Fraud and Extortion by Rock Auto

Amazing... there is is no different manufacturer.

 

[Strouty]

Re: Fraud and Extortion by Rock Auto

Amazing... there is is no different manufacturer.

There was a different supplier, so you are just clearly oblivious to how businesses work. They buy from a supplier and then markup a product. If supplier 1 does not have it anymore, then supplier 2 may have it but at a different price. RA probably spent time trying to track down the part at the original price, but could not make it happen, so they sent you an email.

Basic story:

8 days ago i order a part shown in stock and pay for it. Today I receive an email saying it is "out of stock." Check Rock Auto website and find the part is confirmed in stock, but for $50 more money. Email RA and get this:

"My apologies, I forgot to point that out as well. Yes, we do have the part you ordered but unfortunately it is from a different supplier and has a higher cost. If you would like that part instead we could get that for you but we would still need you to pay the difference. Since that part is more expensive, we would offer the $10 courtesy I previously mentioned to help with the price difference."

 

[hardtrailz]

Re: Fraud and Extortion by Rock Auto

Manufacturing and supplying are two different things.

 

[Strouty]

Re: Fraud and Extortion by Rock Auto

Manufacturing and supplying are two different things.

Well we agree on one thing.

 

[hardtrailz]

Re: Fraud and Extortion by Rock Auto

You just missed that they had the part the whole time. No tracking involved.

 

[Strouty]

Re: Fraud and Extortion by Rock Auto

You just missed that they had the part the whole time. No tracking involved.

You are missing the fact that mistakes happen and stock is not always listed accurately.

What I am saying is they may have shown your moog PN as in stock, but it may have not been in stock. The supplier that allowed them to provide the part at the original price may not sell it any more. They may have gone to another supplier to buy that part and it may have been more money. You are mad because of this perception of fraud, when in reality it is more like a "oops, here is what we can do for you, what would you like to do?"

 

[Strouty]

Re: Fraud and Extortion by Rock Auto

Also just because someone says it is in stock, does not mean they stock the part. Tons of companies drop ship parts and then you are dealing with at least two stock systems, so there is always room for error.

If you had come to us complaining that it took RA 8 days to tell you the item was not available at the original price due to a supplier change, then maybe people would be more sympathetic to you, but you started throwing around slanderous terms like extortion and fraud.

 

[CJM8515]

Re: Fraud and Extortion by Rock Auto

Something tells me that no matter where you go as a customer the clerk or sales person is VERY glad to be rid of you. I dont know you from adam, but man your one whiny guy. So they made a mistake, they said one supplier was out but the other supplier had it for more. You said no, so they are sending a refund-aint gonna happen overnight..aint how credit or paypal works.

Ive ordered thousands of dollars of items from them, NEVER had an issue ever and neither has anyone I know who orders from them too. If you think the FTC or anyone else cares I want you to call them and record the conversation so we can all hear them telling you to go fly a kite.

If you dont like the they handled it thats cool, but incase you NOT noticing-no one here is agreeing with you b/c we arent hearing the entire story Im sure and even then you painted a picture of you being a jackass.

Go ahead and respond and call me names, call my ISP and so forth b/c Im defaming your character on the internet. I mean if RA simply told you they had a part for more money Im sure Im in deep dog doo now with you over what I just said.

Do us all a favor and if you cant keep your stupid opinion to yourself-dont post. We dont want ya.

 

[Strouty]

Re: Fraud and Extortion by Rock Auto

PS I am still waiting for your ebay user ID.

 

[hardtrailz]

Re: Fraud and Extortion by Rock Auto

Oops is not stringing me along for 8 days while I think the part is en route.

Oops is not telling me it is out of stock while selling for a higher price.

Oops is not offering nothing until the issue is brought up by me.

Oops would have been a notice in 24 hrs w explanation and options.

 

[Strouty]

Re: Fraud and Extortion by Rock Auto

Oops.

 

[Strouty]

Re: Fraud and Extortion by Rock Auto

I can see that you clearly are a super troll and never wanted to actually discuss anything. You wanted us to think you were a victim. Apparently things are not going your way and that is why a temper tantrum was thrown. Maybe you should take a time out?

 

[rlitman]

Re: Fraud and Extortion by Rock Auto

... and that is why a temper tantrum was thrown...

To be clear, this thread was STARTED as a temper tantrum. The first post made that obvious.

 

[Strouty]

Re: Fraud and Extortion by Rock Auto

To be clear, this thread was STARTED as a temper tantrum. The first post made that obvious.

True.

 

[Strouty]

Re: Fraud and Extortion by Rock Auto

Hardtrailz, would you do me a big favor? When you call the FTC would you ask them to ***** slap Rachel from card services?

 

[hardtrailz]

Re: Fraud and Extortion by Rock Auto

Thanks for the comments!

 

[mmack66]

Re: Fraud and Extortion by Rock Auto

Rock Auto doesn't care if a few bozos allegedly decide not to shop there because of some stupid reason.

Far more credible people have have far more credible issues with them, and it's really no big deal if you don't want to shop there.

 

[Thumper68]

Re: Fraud and Extortion by Rock Auto

Rock Auto doesn't care if a few bozos allegedly decide not to shop there because of some stupid reason.
Far more credible people have have far more credible issues with them, and it's really no big deal if you don't want to shop there.

This is one of the main reasons I don't shop online or I should say with online only retailers. I have yet to see a online only company that has good customer service. They for the most part deal in volume and really don't care if 1% of their customers are un happy, they never have to look them in the eye.

from what I have got from this thread is that you purchased a moog part for X amount, it showed in stock, then 8 days later they e-mailed you saying that there was a mistake and that part wasn't available but the exact same part was available for $50 more, same moog part number.

To make things worse they were still showing the original part on their site at the original price.

To all of the Rock Auto fan boys that looks to me like a classic bait and switch.

It really doesn't make a difference that they had to source the part from a different supplier and their cost goes up. Good customer service would say that they honor the original price or let you know right away that they can't honor it, and expiedate your refund, or better yet do as many retailers do and not charge you until the order is packed for shipping.

If you were in a brick and mortar and picked up part A with a price tag on it that says $x and when you get to the register it rings up for $50 more I can bet that you would raise hell, I know I would. But in the case of the brick and mortar, 1. you would know it right away not have to wait a week to find out. 2. you would be able to make the decision if that price was worth it to you. 3. you would not be out the money for weeks and could go use that same money to source the part at a price that you feel is fair.

I know that everyone here is well off and is never short of money but for some people an extra $50 is a lot not to mention that you are still waiting for the part to maybe get your transportation back on the road.

 

[mmack66]

Re: Fraud and Extortion by Rock Auto

Also just because someone says it is in stock, does not mean they stock the part. Tons of companies drop ship parts and then you are dealing with at least two stock systems, so there is always room for error.

If you had come to us complaining that it took RA 8 days to tell you the item was not available at the original price due to a supplier change, then maybe people would be more sympathetic to you, but you started throwing around slanderous terms like extortion and fraud.

According to Rock Auto:

Q: I see the part I want - is it in stock?
A: Everything shown in our catalog is in stock and is ready to ship unless marked "Non-stock item" or "Out of Stock".

 

[hardtrailz]

Re: Fraud and Extortion by Rock Auto

Great couple posts!

 

[DekeT]

Re: Fraud and Extortion by Rock Auto

Great couple posts!

Thanks for the heads up on Rock Auto. They now have a new customer in me.

 

[PugetDude]

Re: Fraud and Extortion by Rock Auto

Thanks for the heads up on Rock Auto. They now have a new customer in me.

Same here! I just went online and ordered a bunch of stuff I don't even need!

 

[Brownsfan]

Re: Fraud and Extortion by Rock Auto

It's a really crappy way to do business. I own a business. If I'm selling a remote start for X and buying from supplier A and they are out of stock. I wouldn't charge the customer more if I get it from supplier B at a higher cost. I would just make less on said item or ask supplier B to match supplier A price. It's not the customers fault supplier B sells the item for a higher cost. The item was probably in stock the whole time and they realized that they were selling it too low and made up a story to try to get more money. Should have ate it and raised the price on the site. Fraud and extortion may be a little harsh but still a dishonest way of doing business. That's just something I wouldn't do as a business owner

 

[Gotcha640]

Re: Fraud and Extortion by Rock Auto

You ordered a Toyota, they didn't have one, and you are upset they didn't give you a lexus for the same price. Since you are unable or unwilling to obtain the part locally, you decided that downtime for shipping and delivery was acceptable, then changed your mind.

You are a perfect candidate for shopping at the dealer.

 

[Brownsfan]

Re: Fraud and Extortion by Rock Auto

You ordered a Toyota, they didn't have one, and you are upset they didn't give you a lexus for the same price. Since you are unable or unwilling to obtain the part locally, you decided that downtime for shipping and delivery was acceptable, then changed your mind.

You are a perfect candidate for shopping at the dealer.

No. He bought a Toyota for X. RA says supplier A is out of stock on said Toyota. But supplier Bhas the EXACT same Toyota but it will be Y which is a higher price for the same thing. No difference in parts just cost from suppliers. I see why he is upset and most here bashing him would be to.

 

[shawhite]

Re: Fraud and Extortion by Rock Auto

It's a really crappy way to do business. I own a business. If I'm selling a remote start for X and buying from supplier A and they are out of stock. I wouldn't charge the customer more if I get it from supplier B at a higher cost. I would just make less on said item or ask supplier B to match supplier A price. It's not the customers fault supplier B sells the item for a higher cost. The item was probably in stock the whole time and they realized that they were selling it too low and made up a story to try to get more money. Should have ate it and raised the price on the site. Fraud and extortion may be a little harsh but still a dishonest way of doing business. That's just something I wouldn't do as a business owner

What if supplier A had old stock (clearance) and supplier B had new stock (new packaging). Would u still eat the difference. I shop with rock auto quite a bit and I really think this is what is going on. Rock auto a lot of times will have the same part listed twice and clearly state one is old stock or clearance and another at regular price. I still think there is more to this story than the original poster is telling. Just my $.02

 

[bsaint]

Re: Fraud and Extortion by Rock Auto

I find the part number and I find the best place to buy it. Rock Auto, Parts-Geek, Amazon, FCP, ECS, BavAuto, eBay.

Speaking of, Ive never bought anything from ebay and they tell me oops not in stock. Just saying.

 

[Brownsfan]

Re: Fraud and Extortion by Rock Auto

What if supplier A had old stock (clearance) and supplier B had new stock (new packaging). Would u still eat the difference. I shop with rock auto quite a bit and I really think this is what is going on. Rock auto a lot of times will have the same part listed twice and clearly state one is old stock or clearance and another at regular price. I still think there is more to this story than the original poster is telling. Just my $.02

Yes. Especially if I had already sold it to him and had it on my site for that price. But in this case there was no difference other than Rock Autos cost.

 

[Strouty]

Re: Fraud and Extortion by Rock Auto

Yes. Especially if I had already sold it to him and had it on my site for that price. But in this case there was no difference other than Rock Autos cost.

I still think there is a missing component, a big company doesn't show stock, then squeeze the customer after the fact. I feel there is an omission somewhere. I am not saying the OP is lying, I am saying that he could be mistaken, we tend to remember things the way we want to, especially after 8 days.

 

[shawhite]

Re: Fraud and Extortion by Rock Auto

Yes. Especially if I had already sold it to him and had it on my site for that price. But in this case there was no difference other than Rock Autos cost.

Ok let me try this a different way. I walk into a store and notice a product I want on clearance because it is old packaging or open box or whatever for 50% off. But they only have one Should I be able to make the store owner sell me the same product but in new packaging for the same clearance price or should they be allowed to sell me the second product at retail?

 

[PugetDude]

Re: Fraud and Extortion by Rock Auto

No. He bought a Toyota for X. RA says supplier A is out of stock on said Toyota. But supplier Bhas the EXACT same Toyota but it will be Y which is a higher price for the same thing. No difference in parts just cost from suppliers. I see why he is upset and most here bashing him would be to.

Nope- retailers price and sell their products based on their desired markup from their landed cost. Cost goes up, price goes up. You can't fill orders that you purchased at a higher price from Supplier B at lower Supplier A pricing and expect to stay in business.

I wonder how the OP's online campaign to shut down Rock Auto is going?

 

[dadsEH]

Re: Fraud and Extortion by Rock Auto

Can you say 'libelous ' ?

 

[Brownsfan]

Re: Fraud and Extortion by Rock Auto

No. But that's not the case here. In your analogy absolutely not. But this is apples and oranges. There was no close out or package change. Just the same product ALREADY SOLD AND PAID FOR only difference is Rock Autos cost from a different supplier. That's if th OP is not leaving anything out as Strouty suggested.

 

[Brownsfan]

Re: Fraud and Extortion by Rock Auto

Nope- retailers price and sell their products based on their desired markup from their landed cost. Cost goes up, price goes up. You can't fill orders that you purchased at a higher price from Supplier B at lower Supplier A pricing and expect to stay in business.

I wonder how the OP's online campaign to shut down Rock Auto is going?

So if you walk into Best Buy. Purchase a Sony XBR2132 (example model ) for $120. Then you get to the register up front and they tell you it's going to be 159 because the XBR2132 you bought was supplied by Distribution A but they don't have those anymore. The ones they have now are from distribution B and they charge more. And you would let that fly and be OK with it ? I very highly doubt it.

 

[shawhite]

Re: Fraud and Extortion by Rock Auto

I understand your analogy and agree with u in that instance but I also do quite a bit of business with rock auto and know that they clearance items that they also stock at a higher price. Usually the clearances items are old stock/packaging. I think there is more to this story than the original poster is letting on.