My Sears pliers closeout adventure.

[Coach James]

I went by our local Sears today. It is one of the "Hometown" stores or whatever they're called, to get some of the pliers on closeout. None are marked down so I ask the girl working there about it.

She looks online and sees that several are on closeout and available for free pickup at that store. Since they are not marked down in the store, she says she has to call the manager as it would equate to "price matching".

She calls the manager on the phone as he is not at the store. Manager says no deal, he won't price match even though it says free pickup at that store at the close out price.

I'm nice to sales girl as it's not her fault. She apologizes and tells me that if I order online for pickup at that store, they have to give me the items. So I just finished an online order for several of them with free pickup at that store.

In the store, they did have the 3 piece, USA Sears pry bars with striking caps on sale for $19.99. Depending on my mood, I might pick up a set of those.

Coach

 

[outdoorspace]

It makes sense to me. Sears Hometown and Sears Outlet stores are independent from Sears full-line stores and Sears online. As I understand it, an online order for pick-up is considered a fulfillment service by Sears Hometown for the online arm of Sears; the loss of inventory for the Hometown store should be reimbursed in full. This is different from in-store price matching where the difference impacts their profit margin directly and is up to management. I have never had a problem ordering online for pickup at my nearby Hometown store but the associates have mentioned how tedious it can be to keep track of everything on-paper for the rebate program.

 

[Coach James]

It makes sense to me. Sears Hometown and Sears Outlet stores are independent from Sears full-line stores and Sears online. As I understand it, an online order for pick-up is considered a fulfillment service by Sears Hometown for the online arm of Sears; the loss of inventory for the Hometown store should be reimbursed in full. This is different from in-store price matching where the difference impacts their profit margin directly and is up to management. I have never had a problem ordering online for pickup at my nearby Hometown store but the associates have mentioned how tedious it can be to keep track of everything on-paper for the rebate program.

I figured it had something to do with the manager not wanting to lose the revenue by selling his store's inventory at the closeout price.

Coach

 

[Coach James]

Put my pliers order in last night, got an email today that it was ready for pick up. Went in the store and less than 5 minutes later was walking out with 9 pairs of pliers of pliers.

Sears did an A+ job on this transaction.

Coach

 

[mcbassin]

In the store, they did have the 3 piece, USA Sears pry bars with striking caps on sale for $19.99. Depending on my mood, I might pick up a set of those.

Coach

Do you know which set this is for $19.99?

 

[Coach James]

Do you know which set this is for $19.99?

http://www.sears.com/craftsman-3-pc...SellerId=Sears&prdNo=1&blockNo=1&blockType=G1


Coach

 

[Super Sport]

Pretty typical for a hometown store, and not uncommon at a full-line store either.

Went and picked some up last night at a full-line store. They weren't marked on clearance in store - in fact a couple were marked on sale at higher prices than the clearance price. Figuring they wouldn't be marked down and not wanting to deal with a price match fiasco, I just sat there and ordered them on my phone for pickup. One was not available online, so I then took it over to the register - and low and behold it rang up for the marked down price.

 

[Stevenn1]

I would get the pry bars. In fact get all the Craftsman USA stuff you can afford while you can. I never had problems with their USA stuff, except never liked the clunky ratchets (I went Snap-on for those, yeah I'm one of those). I'm currently looking around for a Craftsman USA equivalent to switch to (for many reasons) and no matter what going to spend double.

 

[cdeer001]

Looks like everyone has been hitting this sale hard. My local store (Northern Virginia) was picked clean and the Sears website is out of most everything.

 

[cheechi]

I'm trying to equate how good Sears has been throughout history as a mail order catalogue company to how profoundly bad they are at online order/pickup. I just can't make words happen for how severely terrible Sears is at fulfilling online orders or how their store personnel are almost equally incompetent to their POS system; you would think years ago they would have replaced with the damn website.

Then there's the website.

Then past the ninth circle you get to the hometown stores. All of the above are perfect when you bring the hometown stores into the conversation.

 

[Spdfreak91]

I got a little carried away, my math was way way off

 

[AE2]

I stocked up a few years ago and haven't used most of what I have. If anyone is interested, I'll cut them a deal.

 

[FlushingDIYer]

Woah... those Western Forge sets are on sale. A pox on those who were able to pick up those 8 pc sets for $36!!!

 

[GreyOwl]

http://www.sears.com/craftsman-3-pc...SellerId=Sears&prdNo=1&blockNo=1&blockType=G1


Coach

I picked this pry bar set today and was pleasantly surprised it was marked USA!

 

[85blazer]

I picked up the pry bar set + the 31"&36" to go with them later after they sent me a ton of bonus points. All the western forge and most of the channel lock stuff was half off.
Ended up spending about $100.00 and just saw on the app I have another $44.00 in points.
Looks like I'll be going back lol

 

[IowaM1N1]

Thank you for the 'heads-up', Coach!

I was able to upgrade my pathetic plier collection with some good quality stuff, cheap!

The 8 piece set was showing unavailable locally, so I opted for one of the 4 piece sets and ordered online for local pick up. Ends the local Sears store had an 8 piece set (http://www.sears.com/craftsman-8-pc-pliers-set/p-00945399000P#) on the shelf for $36.88 so I grabbed that, too!

Appreciate you sharing the news.

 

[davethorik]

When i bought the striking prybar set, I had to order online for store pickup, in the store, to get the set for $19 sale price.

I'm not really in need of any pliers at the moment, but those sound like good deals

 

[Coach James]

The pry bar set was marked $19 in the store here already. Bought a set and used the short bar a couple days ago. No problems.

Coach