my snap on dealer *****

[Bikes&Bowties]

Our snap on dealer is good when he shows up. I always see him driving around but never stops at the shop. Marco dealer stops at the same time every week. And has a better selection. I'm to poor to buy much of either tho

 

[suss427]

I feel sorry for all you guys with crappy s/o dealers,mine rocks. I've delt with 4 different ones over the years,all rock.Professional,polite,extra mile types.Thats why they crush all in my area.

I have dealt with 3. The first two were interesting... One had the messiest truck I had ever seen by a huge margin, and the other was always in a bad mood when he came to our shop because the service adviser owed him a ton of money. The current guy is awesome though!

 

[redwrench60]

Oh yeah I forgot to mention,snap on has the coldest air conditioning on the truck

 

[yjWrangler]

Oh yeah I forgot to mention,snap on has the coldest air conditioning on the truck

Snappy trucks are always on the cold side

 

[clouseau]

Sales guys with a bad attitude just don't get how it works.

Reminds me of a quotation attributed to an old President of France; President Mitterand.

He said, " If you want to buy something from us you can speak English; if you want to sell us something you must talk to us in French!"

 

[smalltruck]

My Snapon guy has donuts.

HA! my Cornwell guy has beef jerky and if you buy more than $20 during the summer he has pop on ice in a cooler on the truck.

 

[wvrrcarknocker]

I haven't been dealing with a Snap On dealer for long, about six months, but so far he's been tops. Has a great attitude, always keeps the payments the same whether I spend $10 or $200, and understands if I need to miss a payment which i've come close to before, but never done it yet, and rarely does he try to sell me on something, just lets me know what his specials and promos are, and then lets me shop as I wish.

 

[osborn.ozzy]

We had a MAC dealer that was like this. He would come in say hi to only the people tha bought from him(total of 2 maybe in a shop of 20) hand them a flyer and leave. This is one of the reasons i wont buy new MAC tools.

Same thing for me..

 

[Skyline]

last time i moved shops, i met the snap on dealer when i dropped my box off (krl1023 with a side locker). before he even said hello or introduced himself, he asked me how much i owed on it and when i told him i bought it outright he demanded my previous snap on dealer's contact information so he could verify it. needless to say, he never got a dollar from me.

Some of our resident dealers could confirm this, but my understanding is that when you own money to Snap-on, and move to another dealer's route, you become the collection responsibility of the other dealer. Since successful collection is very important for a dealer's compensation, (and the company watches this statistic very closely), I'm sure this new dealer just wanted to be sure your account was transferred properly, and he did not just get saddled with a new deadbeat. I'm sure he could have found a more diplomatic way of broaching this subject, but I'm not sure there is an easy way to bring this up without sounding distrustful. The dealer is pretty much between a rock and a hard place here. If he takes a risk, and just trusts your statement that everything is paid for, he runs the risk of getting nailed if you were not being completely honest. Techs walk out on loans to Snap-on all too often these days, so dealers have to watch each other's backs.

I'd cut this dealer a little slack, let him look you up in Snap-on's system, (or give him your former dealer's info). Once he finds out you are legit and paid up, or at least paid current, I'm sure he'll be happy to provide good service, and extend credit to you as needed. If you have something to lose by having him talk to your old dealer...well then that's different.

 

[slayer6x6]

Well said, Skyline

 

[Toolhorder]

People should think about the dealers side. The dealer's are usually on the hook for whatever they put on a truck account. I've been in this business 15 years as an auto tech and I would say out of all the shops I've worked in there is usually a couple guy in a shop that stiff a dealer, have short stays before leaving to the next short lived job, etc..
I worked as a manager for a friend's shop for awhile and got to see it first hand. He hired a guy and the first time on the truck was trying to buy a box, the next week he wanted a Master tech tool package/box. He ended up getting a used tool cart off another dealer and was let go shortly after for not showing up to work. He took the cart and disappeared.

 

[TozziWelding]

I had a miserable old ***** of a Snap-On guy years ago, I told him to stuff his tools up his ***, and I bought off the MAC,SK, and Cornwell truck.

 

[Toolhorder]

Another thing to think about is some of the people that complain the truck doesn't come by could be the ones that are not buying off the truck so why would the guy waste his time stopping by? Same with people that don't pay, etc..
If the shop is full of deadbeats then what's the point.

 

[greaseyjockey]

Some of our resident dealers could confirm this, but my understanding is that when you own money to Snap-on, and move to another dealer's route, you become the collection responsibility of the other dealer. Since successful collection is very important for a dealer's compensation, (and the company watches this statistic very closely), I'm sure this new dealer just wanted to be sure your account was transferred properly, and he did not just get saddled with a new deadbeat. I'm sure he could have found a more diplomatic way of broaching this subject, but I'm not sure there is an easy way to bring this up without sounding distrustful. The dealer is pretty much between a rock and a hard place here. If he takes a risk, and just trusts your statement that everything is paid for, he runs the risk of getting nailed if you were not being completely honest. Techs walk out on loans to Snap-on all too often these days, so dealers have to watch each other's backs.

I'd cut this dealer a little slack, let him look you up in Snap-on's system, (or give him your former dealer's info). Once he finds out you are legit and paid up, or at least paid current, I'm sure he'll be happy to provide good service, and extend credit to you as needed. If you have something to lose by having him talk to your old dealer...well then that's different.

he hadn't even heard my name yet and had no business talking to me like that. i never set foot on his truck, the mac guy got all my business. he stopped coming around completely about 6 months later. new guy showed up about 8 months after that. he was a completely different story, he treated me like a person instead of a dollar he had his eye on and guess what, i spent money with him.
i don't know, i'm not a salesman at all, but if i see somebody dropping off a $10k toolbox(even if it was financed would go through snap on credit, not a truck account) i might think to myself, "hey this guy might spent a dollar or 2 on tools, lets not treat him like an ******..."

 

[Big Gus]

he hadn't even heard my name yet and had no business talking to me like that. i never set foot on his truck, the mac guy got all my business. he stopped coming around completely about 6 months later. new guy showed up about 8 months after that. he was a completely different story, he treated me like a person instead of a dollar he had his eye on and guess what, i spent money with him.
i don't know, i'm not a salesman at all, but if i see somebody dropping off a $10k toolbox(even if it was financed would go through snap on credit, not a truck account) i might think to myself, "hey this guy might spent a dollar or 2 on tools, lets not treat him like an ******..."

Yep, I agree.

 

[4v shane]

I have 2 snappy accounts and matco account

1st snappy count is awesome even tho I may not buy alot he will always give me a call and make sure I'm at my shop and caters to me on hand and foot

2nd snappy ehhhhhhhhhhhhhh talks to damn much annoying has **** for a selection

matco guy absolutely awesome no complaints what so ever!!!!

 

[bsaint]

Yea my S/O guy was fantastic (Steve in Springfield, MA) and my Matco guy was awesome (Will Hicks in Westfield, MA). The MAC guy, even tho I never bought anything from his truck, was a friend of the family

 

[stock z/28]

Some of our resident dealers could confirm this, but my understanding is that when you own money to Snap-on, and move to another dealer's route, you become the collection responsibility of the other dealer. Since successful collection is very important for a dealer's compensation, (and the company watches this statistic very closely), I'm sure this new dealer just wanted to be sure your account was transferred properly, and he did not just get saddled with a new deadbeat. I'm sure he could have found a more diplomatic way of broaching this subject, but I'm not sure there is an easy way to bring this up without sounding distrustful. The dealer is pretty much between a rock and a hard place here. If he takes a risk, and just trusts your statement that everything is paid for, he runs the risk of getting nailed if you were not being completely honest. Techs walk out on loans to Snap-on all too often these days, so dealers have to watch each other's backs.

I'd cut this dealer a little slack, let him look you up in Snap-on's system, (or give him your former dealer's info). Once he finds out you are legit and paid up, or at least paid current, I'm sure he'll be happy to provide good service, and extend credit to you as needed. If you have something to lose by having him talk to your old dealer...well then that's different.

I really disagree with the way this dealer handled this. He may be in a bad situation job wise but its not his right to confront people and ask personal guestions, and/or request personal information, with out the individual wanting to do some type of transaction that would require it.

Why not get a SS number? Maybe finger prints?

Personally if I think my privacy is being invaded I would firmly inform him that its not of his buisiness and if he thinks it is, get a court order.

If I were the dealer that did this I would say I was very sorry and try to make it right with a potential customer.

In my opinion there is never a reason to to treat someone with a lack of respect, and if I were treated this way, you can be sure the dealer would have lost mine. In fact it would have been very apparent at the time that I was not "happy" being asked for such information.

I might also say that starting a thread say that someone "*****" may not be very repectfull either?


Jeff

 

[outcast]

it looks to me that the dealer had a right/reason to ask about that box.
BUT, he sure did go about it the wrong way.

 

[Davi]

No one has a right to ask anyone about their possessions. If you drive a Honda does a salesman have the right to walk out of the shop when you drive past ask you if you owe anything on it? Can Toshiba walk into my house and say nice TV how much do you owe?

 

[clueless]

the last 2 i had were great.they would work with you on a deal for a box.plus would order stuff for you anytime. even drop stuff off for you even if he wasnt on that route that day.one i had wasnt the best in the world. would tell you you were behind on snapon account payment,enen when you knew and could prove you were ahead,i think he was using that money for his truck accounts! but would not cut you a deal or work with you on prices,so i didnt buy much off him.

we have no mac,matco or cornwall dealers,well,we had a mac dealer but was chased off the property by the owner!oh well,guess i wont be seeing him soon!!

 

[CHRIS LUCKYMAN]

ROFLMAO........??? Are you sure its ok for a grown man on a tool website to use that kind of language?

Thats funny. Lots of sissies on here.

 

[outcast]

No one has a right to ask anyone about their possessions.

actually. if you own money on a box = you DO NOT (yet) "OWN" IT.
same as a car. if it is not "paid off", and payments are missed, the bank comes and gets it.

 

[Davi]

actually. if you own money on a box = you DO NOT (yet) "OWN" IT.
same as a car. if it is not "paid off", and payments are missed, the bank comes and gets it.

Yes and the op did OWN his and was under no obligation to prove it